I hate going to the dentist. It's nothing personal but I'm bad at being an adult and don't go often…read moreenough, and when I do, everything hurts. My own fault. So while my mouth was (and still is slightly??) sore from my visit, I really liked the staff here in addition to Dr. Dow. The woman I spoke to on the phone was incredibly pleasant as was the woman (could have been the same woman) who checked me in. Check-in was a piece of cake and then I endured torture (self-induced) with Megan through no fault of her own. I warned her I'm a baby and difficult and she did her best to not murder my mouth but it is what it is. I think she was relieved to get me out of her chair but she did a very nice job and tried sparing me as best she could. She was patient! Dr. Dow came in about halfway through and was very sweet and told me I now have a dental home here, which was a comforting thing to say. I hadn't really settled on a dentist since I was a kid and always saw the same one. I liked the technology here as well - they have a TV screen mounted up on the wall so you can see your x-rays and other pictures they take as they go through - this makes it easy to point out any issues or signs of plaque, decay, fillings, etc. (At first I was worried about a GIANT white dot only to find out it was a previous filling, not a giant cavity). I think I read a google review about how awful the music was (which made me laugh) and I assure you, the music playing there was fine. Overall, while I need to get better about my dental visits, I would highly recommend this dental practice.

Dr. Dow and staff are incredible. I recently had my teeth cleaned by Meghan and it was such a…read morepleasant experience. Her technique is comfortable and accommodating. Bravo! I love the office staff .... They go above and beyond.

Thank you so much to this incredible team for great dental work! The staff was helpful- I went in…read morefor a tough producure- wisdom teeth taken out They were helpful welcoming and made me feel comfortable. Everything was a breeze. The follow up reminders were excellent to keep me on time and ready highly recommend

They are rude .I had confirmed my son's appointment and mine. And they turn red around and said…read morethat I didn't confirm my son's appointment when they send me a text that said for 2. People . And I did they cancelled.my sons appointment. Because I did not get the phone call. I had to give my appointment to my child . And now I am in pain. This is ridiculous. If I could give a zero start I would

Dr. Orr and Lisette Deliver Patient Support- Guidance Without Pressure…read more For my July 15, 2026 implant consultation in Terryville, CT, Dr. Orr's communication skills were helpful. She listened carefully, answered my questions thoroughly, and never made me feel rushed. I especially appreciated her respectful attitude toward my goals for improving my oral health. I also want to recognize Lisette R., who listened attentively to my concerns and explained implant options and financial plans in a way that was easy to understand. She is a gem! If you are looking for a professional, informative, and patient-centered dental implant consultation, I recommend Dr. Orr and Lisette R. at Smile Center Family Dentistry.

unwanted hugs lies deception and a greed run business…read more shame on you orr you should lose your license and be closec down they are liars cheets and thieves, and those are her good qualities . we all hope she gets what she gives

worst place to go they will tell you anything to charge you. horrible customer serviceread more

Great dentist and staff. I highly reccomend to all. They are welcoming and make you feel at ease…read more However, I chose to go to another office closer to where I live.

Dr Kim has the worst bedside manner!!! He was perfectly fine…read morehurting me!! And showed 0 empathy! He's extremely sarcastic and condescending I told him what he was doing was hurting very badly, he completely dismissed my pain and said "just hold on,almost there" As the next step in the process hurt even more so I asked for something to help me He said it's not necessary .. but I requested it anyway! He got so upset even scolded me for requesting pain medication insisting it wont do anything. Then proceeded to toss the implement and told me to go somewhere else! AVOID THIS PLACE!!!

Meriden Family is a great place to go for your dental care. The staff is excellent at putting at…read moreease and very accommodating when it comes to scheduling appointments. The hygienists are professional and thorough. The Dentists provide clear and concise information about what dental work you will need and perform it with precision when they do it. All in all, it's the place to go.

I have been looking for a new dentist office since the one I once went to lost my trust, I started…read morein November 2024 and I explained to them that I haven't been to a Dentist in 3 years. My remaining teeth were beyond repair being broken and so on, I explained that I wanted to have them all removed and denture's put in The woman cleaning my teeth listened to me very well when I told her to becareful with the cleaning and she did just that. The dentist removed a few teeth then told me she will remove the rest after the holidays so I can enjoy it. Before I returned though South Main Dental called me to tell me that the Dentist actually left the practice, like literally left and never returned. I was upset because she was gentle with me, but another dentist came in and took over her isn't like the lady yes he pulled a few teeth out also but afterwards he didn't prescribe me ibuprofen and amoxicellin. I ended up with infected gums and thank goodness I had a little left of each to help me get through the pain I was dealing with. I just wish dentist offices had a policy to when teeth are pulled make sure the patient goes home with those two items.

this place is unclean, you m make an appointment and have to wait. is pointless. the dr don't know…read morewhat's going on. is all over the place.

I love this office and Dr. Pandey. My old dentist had retired and before I could set up a new…read moredentist I woke up with terrible tooth pain. I called Waterview and they got in that day, turns out I needed a root canal. I have been going to them for over 6 years now and have never had a problem. I have seen both Dr Pandey and Dr Sortito for appts depending on availability. Unfortunately, my insurance changed as of 2026 and the office doesnt accept my new insurance, so I am transferring to a differnt dentist. Hope they live up to the quality and care I received at Waterview.

Dr. Michael Sortito is my dentist and I love him. I hate going to the doctor, dentist, you name it…read morebut I actually really love going to this place. Super friendly front office staff and dental associates! A great experience all around.

For now than 20 years I've been going here, until recently I thought they were a great place. On my…read morelast visit they placed me with a new dentist that immediately told me I needed a root canal. When I questioned this I was belittled, talked down to and insulted. This was a high pressure sales push that is unacceptable to be in a place of medical care. Do not trust these people!

My husband has been going here for many years; myself and my daughter have only recently started…read moregoing here. I have had many condescending conversations with the secretary Kim. My complaint is that when I called to discuss the bill Kim was aggressive, condescending and said it is not my job. Due to how she spoke to me I was upset and I told my husband. He did try to get a hold of the dentist but instead Kim called me again. She was very agitated and now told me she is the financial person. I had her on speaker phone in my car and I could not let her degrade me in front of my daughter. Clearly looking at other Google reviews, other people have mentioned Kim's attitude, and that is why myself and my family will no longer be going here.