1. Columbia Factory Store

1. Columbia Factory Store

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Miami, FL

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Columbia Factory Store

3.3 (6 reviews)
Open • 10:00 am - 9:00 pm

Columbia Factory Store Photos

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9 months ago

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5 years ago

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3 years ago

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4 years ago

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8 years ago

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5 years ago

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Logan H.

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DICK'S Sporting Goods

DICK'S Sporting Goods

2.6
(15 reviews)
0.8 mi

We had a very disappointing experience at this location while trying to exchange a pickleball…read morepaddle. The paddle felt off right out of the packaging, and we simply requested an even exchange. The store manager, Angela or Angelica, was unhelpful and dismissive throughout the interaction. They brought out a replacement paddle from the back that had clearly been opened, dirty and the face of the paddle had clear signs of use. The handle wrap was missing and dirty. We asked for another, pointing out that this one had no original packaging either. When doing the exchange she told us that without the original wrapping, our paddle couldn't be resold and therefore couldn't be exchanged. When we mentioned that they were just about to give us a paddle in the same unwrapped condition, she had no response. We also pulled up the official return policy, which states: "For other items, we may accept returns for items that are clean and in good condition, even if they have been opened, tried on, or tested." There is no mention that pickleball paddles are excluded or that original packaging is required for these items. Despite calmly explaining our position, she told us, "Being difficult is not going to get you anywhere," even though we repeatedly made it clear that we weren't trying to be difficult we were just asking for fairness. She finally agreed to the exchange, but not without saying, "I'm going to do this one time, but don't do it again," in a tone that felt more like we were children being reprimanded than paying customers. Overall, this was an unprofessional and frustrating experience. We expected consistency with store policy and basic respect neither of which we received.

Big store with alot of inventory. The customer service is good and cashiers are friendly. The…read moreproducts are more expensive than on amazon but you can buy what you are looking for the same day.

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DICK'S Sporting Goods
DICK'S Sporting Goods
DICK'S Sporting Goods

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Lids

Lids

4.2
(5 reviews)
0.1 mi

The management of lids at dolphin mall is unprofessionally disgusting as a person. Sergio. I went…read moreon a Thursday early afternoon with my best friend to exchange sizes of a jersey she got as a gift. The size she needed wasn't available so Sergio ! Offered to give her store credit in a gift card so she can order it online, when she goes to check online she can't use the gift card! ( there was no option for gift card payment ) when she askes Sergio his response was "oh damn that's some shit, idk bro that's bs " and just stood there repeating those things which btw is not how a "manager" should speak to a customer. We had to tell him! To get someone else to help and he just kept going in circle calling someone on his phone who he said was another manager and after 45min!!!! Still nothing was being done, we even told Him to try doing it on their store computer and he kept saying no after 45 min finally ! He said ok I'll try and guess what it worked !! He obviously doesn't have a clue on what he's doing, he doesn't have a clue on how to speak correctly to people either and alll the time we were there I notice little kids go in and out of that store a lot and this Sergio useless person had on music blasting that was super vulgar! All the music said was " p***y and bi** getting f*** , I get that it's a sport store and the music should be upbeat! But it's disgusting the vulgarity blasting. When my friend and I told him we've been waiting on him for 45 min he laughed ! And said "nah that ain't that bad " who speaks like this !!! Between the music vulgarity and his responses of oh " oh damn that's bs and oh dawg that's some shit" I don't know who's hiring these "mangers" but they should all be fired. I get that it's dolphin mall and the standards of that mall are low but this was ridiculous. This store and it's employees are a joke.

I just stepped in to one of the best customer service experience I've had in a while, and again at…read moreDolphin Moll. I went to Sports Fan-Attic which is associated with Lids. The staff was awesome and particularly the manager of the store Ricky really attended our very unique questions. He was very professional communicating and the final product of our embroiders represented the same skill level.. excellent ! Thanks Ricky and staff. Ty Lids for the great work.. our company looks official .

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Lids
Found my Lid & fed my Shopping Annuity

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Found my Lid & fed my Shopping Annuity

Columbia Factory Store - sportswear - Updated July 2026

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