[[HIGHLIGHT]]Terrible customer service and inconsiderate.[[ENDHIGHLIGHT]] Terrible empathy and care quality for working in the medical field. Don't recommend. read more

I went to Columbine and made an appointment with Erik to start new care. [[HIGHLIGHT]]When I told him my previous provider was trained in Functional medicine, he told me this: "The difference between what we do and what Functional medicine does is that we only treat REAL diseases".[[ENDHIGHLIGHT]] [[HIGHLIGHT]]So basically he man-splained that my health concerns were imagined and not real.[[ENDHIGHLIGHT]] Just another male healthcare provider who minimizes women's need for Healthcare. He was reluctant to refill my thyroid medication despite my levels being low- normal and having nearly every symptom of hypothyroidism. He would not fill my estrogen cream, despite the fact that it had been helping my insomnia, fatigue, and other symptoms of menopause. Erik clearly does not understand Functional medicine and he had no clue that my previous provider was also trained in western medicine, has a master's degree as a PA, specializing in internal medicine and more. She is a Master Restorative Wellness Practitioner, author, and professor. (Unfortunately, her office went concierge, so I can longer see her). It is so disappointing that Erik has chosen to deny me of my medicatios that I have been on for years and ignore how this will diminish my quality of life. Since running out of my bio-identical estrogen, I am not sleeping much and struggle to get through my day. I would not recommend Erik, especially if you are a female.​ read more

[[HIGHLIGHT]]Just had my annual visit with Dr. Charlene Borja. She is always professional and addresses all my questions[[ENDHIGHLIGHT]]. I have been with this practice close to 5 years now and have experienced no issues. read more

I have been a patient of Columbine family practice since before the exchange of ownership. This practice appears to have more life and is thriving. The original practice had an aging population which was transferred to the care of the new practice. This is convenient and wonderful to help these folks out.... But... I sat in the lobby and watched this very elderly woman come out and say she needed to come back to drop off a urine sample. The lady at the front desk was like let me make sure because we prefer you to go to lab Corp to drop off the sample. This lady is 80-90+ years old and uses a walker. I just couldn't believe the oversight of this office to not consider how challenging this is to aging population. Then 15 minutes later they called a middle aged woman to give a urine sample... now I get I'm not a doctor. But make this make sense.... read more

If you have reg medicare and not an advantage plan you will be charged 280.00 extra for a physical. No one explained this to me. [[HIGHLIGHT]]Billing office awful.[[ENDHIGHLIGHT]] Stay away read more

I can't say enough wonderful things about Columbine Family Practice. As a person with complex medical issues, I have been treated well by Scott Dorn. I'm listened to and I'm referred quickly to specialists when I need medical assistance outside of primary care. I moved 40 minutes from Littleton, but gladly make the drive back, just for the high quality care I receive at Columbine Family Practice. read more

I have been a patient at this facility for a couple of years now. [[HIGHLIGHT]]The customer service and professionalism just continues to go downhill.[[ENDHIGHLIGHT]] I just had an ultrasound done on a part of my body that is really concerning to me. The doctor had mentioned that if my symptoms didn't get better within 24 hours to head to the emergency room. [[HIGHLIGHT]]It has been three weeks now and I am still waiting on a call back in regards to my results.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I have called the practice four times trying to get answers and I still get the runaround.[[ENDHIGHLIGHT]] I didn't pay $500 for my ultrasound Just to get left hanging. [[HIGHLIGHT]]The doctors MA laughed at me on the phone when I had expressed my frustration about the lack of a timely response on their end.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The last few times I have gone in, the front staff just complains about how the company is run.[[ENDHIGHLIGHT]] The level of professional is very concerning. I am now to the point where I would never suggest or refer anyone to this practice. It's a 0 star rating for me!! read more

I have been going to Dr. Borja and the Columbine Family practice since 2021. I can say the staff have always been nice to deal with. But it no longer feels like I'm in a doctor's care, but just another customer to charge. I don't know why I've bothered to go to any Wellness checkups because if I dare even mention how I'm feeling or if I have an ache, I get charged because "we discussed an issue". What's the point of wellness check ups if not to discuss your "wellness" or an area of concern in your over all health that might need to be addressed. And it's not like I've spent more than 20 minutes with the doctor. I am now looking for another practice that is more focused on true wellness and not just looking for extra reasons to increase the bill. It's really disappointing. read more

These people coded my appointment wrong and are trying to charge me an extra $100 for it they refuse to fix their mistake even when I called my insurance and told me they would handle it with them. [[HIGHLIGHT]]I'm still getting harassed for this unjustified charge which would be paid if they just fixed the code from their office.[[ENDHIGHLIGHT]] Don't ever go to these people! read more

I have been using columbine family practice for years. It was a great facility. For some reason this year has been nothing but trouble. I had my yearly Free wellness check. this year it wasn't free. Multiple phone calls where answers changed. Not even a call to discuss blood work that was provided every other year. Be prepared for hours of your time trying to figure out why charges have occurred when they were not supposed to be there. I do not recommend Columbine Family Practice. read more

I called this practice for more information regarding the Biote pellets that they provide. [[HIGHLIGHT]]The scheduler I spoke with said he could set me up with a free consultation and scheduled the appointment.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When I arrived, the front desk asked for my insurance information which I provided, but I asked to confirm that the appointment was a free consult and they stated yes it was.[[ENDHIGHLIGHT]] A week later, I received an explanation of benefits from my insurance company which they had billed, and which leaves me with a co-insurance amount. [[HIGHLIGHT]]I called the practice back to ask why this happened when it was supposed to be a free appointment, and the front desk did confirm again that yes it was supposed to be free and she would have their manager call me back.[[ENDHIGHLIGHT]] The manager called me back and apologized but said that the appointment is definitely not free, and she would retrain her staff. But at this point, I still had a co-insurance amount that I was not anticipating and she said there was nothing she could do. [[HIGHLIGHT]]Now, this outcome would be upsetting and disappointing enough on its own.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]But the manager proceeded to tell me that her advice would be that next time I ask the "right staff person who actually knew if it would be a free appointment or not so I didn't run into this again."[[ENDHIGHLIGHT]] Are you kidding me? [[HIGHLIGHT]]I told her in no way was this my fault - that two of their site staff confirmed it was free, and how on earth would I know who the "right person" to ask would be?[[ENDHIGHLIGHT]] I can't trust that their schedulers and their front desk don't actually know? [[HIGHLIGHT]]Shifting their blame onto me is completely outrageous, on top of sending a bill for a supposedly free appointment.[[ENDHIGHLIGHT]] Obviously, will not be returning and would not recommend. read more

I had the worst experience of my life here. I have three blood clots, a kidney stone, and fibromyalgia pain all through my body. He did not look at it once he did not touch it once he did not x-ray at once. I was tired from the night before it was an 830 appointment and because I was groggy they called the ambulance went through all the stuff in my car and took my keys locked me in straps in the ambulance like I was a prisoner. I eventually got out because the paramedics saw that I was fine but my friend had to drive 45 minutes to pick me up and 45 minutes to drive me back. The doctors here are not helpful at all and it should've helping me with my issues which I know I have to go to urgent care for he insulted me by telling me I take too much medication but that's not his business 0/10 I wish I could give you zero stars. Attacking me and locking me up for staff and paramedics because I was groggy. read more

I have been trying to get a referral from this office and 41 days later still have yet to be referred to a GI doctor. The PA at Columbine Family practice put me on a liquid diet and doesn't even get back to you. I called to talk to office manager but she is always out too. DO NOT GO TO THIS PRACTICE THEY ARE MOST UNPROFESSIONAL GROUP OF PEOPLE I'VE EVER DEALT WITH! Instead of putting me back on hold for another 20 minutes, the front desk hung up on me. This a real professional medical office - MY ASS! read more

[[HIGHLIGHT]]The front desk and management has a total of two brain cells put together.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They are incredibly rude and unaccommodating.[[ENDHIGHLIGHT]] read more

I hope the doctors provide better service than the front desk personnel. I was looking for a new PCP and called Columbine Family Practice. Several people answer the phones, but will not provide their names. They have a general email inbox that everyone has access to but never returns calls. They lost a copy of my insurance information twice, so I gave up. From the looks of other YELP reviews, this practice could use a major overhaul. read more

Dishonest practice, scheduled me for a screening that they could not preform there. following the website, I was under the impression that they could preform a skin cancer screening, when I got there I was seen by a PA, (who to his credit was very nice and I don't have a problem with him) he told me that they could not do the screening and I would need to see someone else. I ended up with a 200$ bill to be told that the screening I needed could Not be preformed there and that I needed to go somewhere else, despite the fact that they booked me for the actual screening at their practice. read more

Just booooo I feel like I am paying for a circular conversation - I am not allowed to bring up any new issues during the physical without an add on fee it's almost literally the first thing they said at my physical. Among the staff they do not agree on how often I should have woman's exam. They literally only want to do what is billable - "the big one is cancer" and they were very down with bringing me up to date on vaccines. Also they want me to talk about how many years I smoked and if I do illicit or recreational drugs for their record But they definitely do not want to discuss or hear about my general health ie bladder control, libido, my aching feet that now are preventing me from exercising - let's not discuss hormonal acne even though she specializes in hormones. If I do bring up anything you can be sure I will be referred immediately to another provider. I sincerely feel this practice just want to inject and withdraw thinganthat come from or will be sent to a lab to send to a lab....and collect data, physical exam only (no symptoms whatsoever not even one iota of discussion about what I put down on their form) It's very frustrating to pay for this total lack of care. read more

I have had nothing but stress since getting a bill from this practice. It seems they have a practice of charging 2 parts to an annual 65+ physical....and the way it's worded it looks like 2 separate procedures. Medicare wouldn't pay the 2nd part. They have you sign a paper in the waiting room that says you'll pay whatever your insurance doesn't, so I was stuck with a $280 bill. I have been on Medicare with AARP as my secondary for over 7 years and have not paid one penny out of my pocket for any medical visit. I will no longer be a patient with this practice, and which I had seen the previous comments here...giving it 2 stars. PS....my yearly exam took less than 25 minutes...no labs either. So my 25minutes was billed at $520 Be careful if you chose this practice! read more

The staff at Columbine have been responsive and professional. They listen to me and work to find solutions that meet my needs.

Scott Dorn is awesome! Takes time to listen and explains things so everyone can understand. Top Notch!! L Flynn read more

Highly unrecommendable. I started going here this year. Just terrible all the way around. I have had two true appointments and about 10 follow ups they have now billed me for that the Dr. requested to recheck my blood presuure. Literally would go in put cuff on check and if not where she wanted she would adjust meds and see me back the following month. 5 minutes tops but she is stating they were full appointments with billing. On top of that, EVERY perscription I have is always a pain. They don't fill them for the entire year which means the pills I have been on for years that I discuss needing refills at my annual are filled for a month then my pharmisit calls to tell me I have no refills--- EVERY single time. Like this is inefficient. Many other issue but these are the main ones. read more

I have been a patient at Columbine Family Practice for about 10 years. Recently the office manager called me to demand $26 for a charge from 2016. Yes, that was 8 years ago. It was resolved 8 years ago too. However, she insisted that I must pay and that if I didn't pay I would no longer be a patient. I was surprised and mad, so I told her to "do what she's gotta do". That day she sent a letter telling me I was no longer wanted. So there you have it. An office manager (Jovita) who is sending away a fully insured, long time customer over a disputed $26 charge from years ago. I guess they have so many customers the can be so choosy and I guess I should be happy for them. BTW, Scott Dorn and the office employees are always friendly and always awesome. read more

I needed surgery to repair my shoulder, and when I got their message to a referral for the 1st time 9/18, they gave me a number to an emergency room. I called back for clarification, but no one answered, so left my messages. After doing that for three to four times, no call back from the doctor's office. I ultimately had to go to the office in person, all they did was to leave a message to my doctor, and after that, I heard nothing back for few weeks. I just left them a message again hoping to hear anything back. After almost 3 months since the call from that regarding my referral, I still could not get my shoulder repaired. Very disappointed at them, and highly not recommended to go there EVER AGAIN! I am wondering if they know how to do business. read more

I'm surprised at the reviews on Yelp for this clinic. Myself and my kids transferred care to Columbine after we moved to this area. I have been so impressed with quality of care, kindness of front office staff, thorough exams, and especially, the ease and convenience of appointment times and availability. The pediatric care is wonderful and the women's health focus is exactly what I need and want. I would recommend giving this clinic a chance if you're looking for general family medicine. read more

I have had issue after issue with the office staff. It took them almost a year to get my referral correctly written and sent to the right place. I have been taking a controlled substance for over 10 years- same dosage and same medication- and they have messed up the prescription almost every time they've written it. They also do not get back to me. They cancelled an appointment and emailed me the day of, but then sent out an automatic call that told me confirming the appointment afterwards. I would love nothing more than to leave this practice but unfortunately I can't find anywhere that is taking new Medicaid patients. I am so frustrated! I work in customer service myself and the office staff is extremely rude and not helpful at all, they never return my calls and I leave voicemails every time. DO NOT COME HERE IF YOU HAVE ANOTHER OPTION. read more

Just wanted to give a thumbs up about my recent visit on June 10th. I have been coming here for almost 20 years. I see Rochelle Salter. What a gem. She is the best Doctor. The entire staff is awesome too. Love Columbine Family Practice! read more

I went for my initial annual exam which was to include a physical exam. The doctor was courteous. However, he did not do the physical exam and when I ask him about this, I was told to make a appointment and he would finish the exam. I asked the doctor about the co-pay and he stated it was covered and would be no charge. Upon returning to my next appointment and he was no longer there. I questioned the front office regarding co-pay and incomplete physical exam. I was told he is not here anymore and there's nothing I can do. Eventually I spoke with I believe the office manager, she said the same thing, however she said it has been billed and coded at physical exam and there was nothing that could be done. I was completed embarrassed by the time the office manager came out there were several people at the front staring at me and backing up the office managers statements. Also other patients in line were staring at me. I'm in Health care and I find this unacceptable. My NP and the person who checked me in we're awesome. Its a shame that is appears to be about coding, payment and not about the patients rights and well being. read more

racist against indian people...we saw 3 people without mask, 1 of them their own employee and 2 other patients...but they were forcing us to wear a mask..even though 1 other patient was coughing but we have 0 symptoms. I would give 0 stars if that were an option...if you are in indian, be prepared to be faced with racism here... read more

I had the most unbelievable experience with this provider this afternoon, and would encourage anyone needing a primary care physician to look elsewhere. I had a 4:30 appointment that was scheduled 4 days ago. I showed up at 4:15, checked in, sat patiently in the waiting room for 45 minute, and was then told that all of the doctors have gone home and there was nobody available to see me. They did have the courage to ask about rescheduling, so if you are looking for a primary courage physician then maybe they're for you. But if you want care, you're best off looking somewhere else. read more

I had a hormone therapy appointment cancelled and rescheduled 3 weeks in a row. I had this planned prior to leaving the country for extended travel. The office contacted me last minute for all reschedules. The third reschedule they said I was a week overdue for blood work and the doctor would not do the hormone therapy without new blood panels. This required another week before I could be seen. The combination of lack of scheduling execution and the complete lack of patient care has inspired me to write this warning. This practice does not care about its patients, please find another primary care. Others do seem to care and will accommodate. read more

We have called three times today, to speak about moving to this firm and have been kept on hold a total of 57 minutes. Community my A. . . they are either understaffed on incompetent. Moving to find a good physician. read more

Was a patient for 5 years, but apparently I had a $70 balance and instead of calling me or even asking for it on my next visit they just threw it on my credit and had collectors calling at 6am. I've spent thousands of dollars at your practice and you cant treat me any better then that????? I didn't see a bill in the mail. All you had to do was call or ask me at a visit which you never did. Thanks for throwing away my business after 5 years. read more

I have been a patient of Columbine Family Practice or formerly Columbine Medical Center for 40 years. I rolled with the changes until recently. I had an appointment with Rachele Salter for some follow up work, of a very personal nature. Was simply told she was gone and "this is who my appointment is with". Um, no thank you. Become completely impersonal. I will not return! So Sad read more

Terrible service. No one checks their messages or calls you back. Took over 3 weeks to get the to fix a prescription that they messed up. Bad customer service, and very unfriendly phone staff read more

I don't know how this place doesn't have more stars. I had a great experience from start to finish. I'm the most impressed with the NP Angela. She is amazing. She listened to my concerns, had an actual conversation with me, and wasn't quick to judge or throw medication at me. I always feel rushed when I go to doctors so my experience here has been very refreshing. read more

Having used this Doctor Office in the past, I thought I'd be OK when my insurance switched and they were in network. I was wrong. We have been working with them for a year and have had issue after issue, especially with getting refills of monthly medications. They consistently call in the wrong medication does and the wrong amount of medication. Instead of a 90 days supply they call in a 30 day supply, or we need to be seen and no one every tells us that. Ad to that, I wen tin for surgery to find out I have high blood pressure that my doctor never brought to my attention. He did suggest that almost every medical condition my family has can be improved through meditation though. We are now looking for a new doctor as this is beyond acceptable. read more

My husband and I went to Columbine Family Practice for a about a year... and always had mediocre service that made think we kind of wanted to find a different doctor- but never felt motivated to do so. Until my last visit... I went in for a UTI. I've had them before and knew exactly what it was, but the initial test somehow came back negative so they decided to send my samples off for further testing (cause it all pointed to a UTI... except for that test which didn't make sense). So sent me away with meds to only ease the pain and a promise they would call me in two days with my test results. Two days go by- I'm still in pain so I call too see if there is any information. The lady who answered the phone was rude and snappy and completely unhelpful. Telling me that I should not be calling and bothering them- but that I should wait until they call me. So I wait... two more days and the pain is getting worse. I call again only to get the same treatment. So I wait again... until it has been a week and I am fed up and call and demand to talk to someone else- a nurse or a doctor instead of the mean rude lady at the front desk. Low and behold they tell me that my test results have been back for FIVE DAYS- and those were also negative. So I hang up without making an appointment and call a different doctor, who informs me that I do in fact have a VERY bad UTI. read more

I'm one of those who only goes to the doctor when I'm sick. My kids and I been to this office previously and had not been overly happy with them. However, they are close to our house and we can usually get in pretty quick when needed. I was seen by Angela and Dr. Sharkey a few times and found that I really, really loved them, so I continued going to this office. They are great and caring. However, I am once again disappointed-not with the doctors, but with the office. I have sent an email and left two voice messages. No calls back. My husband also left them a voicemail for a different reason and he has never heard back from the office either. This is very disappointing because I found a doctor I really like. Time to look for another office. read more

The absolute kindest and understanding team of caregivers. I am so grateful. Dr Panek is the best. I was so nervous, because I just moved here from Texas. She listened to every concern or worry that I had. I left the office feeling 100% better. Thank you so much. read more

I needed a new doctor when I changed insurance plans and chose this office. I was having some health issues and went in for a full physical. I agreed to do my physical and pap with a P.A. on staff. Her bedside manor was quite awful. In fact, she asked me if I do my own breast exams - when I said yes, she asked, "So, do you need me to do that then"? Um, yes, YOU are the professional, not me! She reluctantly did the breast exam. Although I was there for a full physical, the P.A. took blood for a metabolic panel only - my potassium levels and such. This I did not know. When they called to say "All test results are normal" I asked to have a copy of the results mailed to me - and they were never sent. I called to complain that my issues were not fully addressed at my appointment and went into detail only to receive a return call three days later from someone who said, "Sounds like you need to make an appointment, call when you're ready". So I went in person to complain and met with the office manager Alyssa. She was very nice and professional, she apologized for the problems I encountered and we agreed to "start over". I fasted again and we ran all new blood work. When the results came back I saw Dr. Crockett. When the nurse set me up in the exam room to wait for the doc she gave me a sheet and said, "While you are waiting here is a list of services we offer that may interest you". It was a page of botox, demapeels and the like. Cosmetic stuff my insurance would never cover. It concerned me that they were pushing these kinds of services but whatever. The doctor arrived and took her time asking me questions and listening to what I feel are a laundry list of symptoms. Still, all the test results she had were "normal". So, we did MORE blood work. When those test results came back "within normal ranges" they called to say, "Everything is normal" and basically there's nothing else that can be said or done. REALLY!?! They did not ask for previous records to compare and contrast my bloodwork - while they may be normal for others, are they normal compared to my past medical records. They never asked. Lastly, they scheduled me for a pulsox test, you wear it overnight to determine if you getting enough oxygen during your sleep - i.e., sleep apnea, snoring, etc. As this may be why I am having dramatic fatigue. Never heard the results. If you are ill but your test results are normal or negative, go to another doctor because they really won't go any further than a test result. read more