Been with them for almost 4 years now and I have had nothing but trouble with them since. Phone…read moreservice dropping and then in the middle of calls dropping saying sim failure

LOJO D. We have been a customer of Verizon for 16 years! We received a text 2-10-2022 saying our…read morebill was overdue. I did not understand why because I went into the store 1-31-2022 to pay the bill! I called Verizon, after 40 minutes of trying to speak to someone I finally talk to a human. I told the lady that I had my check, receipt and bill showing my payment. I was told my bank reverse the payment. I gave my phone to my husband while I called my bank, they told me all Verizon had to do was to finish processing the payment. Our local bank said there was no reverse payment on our check. The Verizon supervisor told my husband she did not care how many years we were with verizon and did not care if we went somewhere else, the bill needed to paid! So that's what were doing! We went back to the Verizon store to pay off our phones so we could switch carriers. They would not even take our payment. They gave us what we needed to switch carriers and said they would bill us for the remainder owed on the phones! Being a customer of 16 years and paying your bill on time does not matter to Verizon! They are so big now they can afford to lose customers! I hope this starts a trend!

Six months later, still runs great. No issues with JumpWireless. The few phonecalls/texts I've…read morehad with them were answered promptly and satisfactorily.

Reliable internet service at an amazing price. I was sick of being gouged by Verizon FiOS and…read moreCablevision/Optimum Online, and discovered this option. For under $20/mo we do the same things we did with our previous cable provider. Sure, they are an extremely small company with a modest website, but I'm glad they are an option. I'm saving money and that money is going toward a company I'd much rather support than the big cable/telcos.

A great place to go with the questions or needs you have in regards to phones or the Verizon…read moreservice. The employees are all very friendly and help you as much as they possibly can. This place is great.

From the owner: Booking online appointments! Come to us at your convenience and we'll help you out immediately…read more We exclusively offer in home visits so we can help upgrade your devices without you having to leave your home or office. Our Culture of Good program is our way of giving back to the community. We hold different events throughout the year such as our backpack giveaway, teachers rock giveaway, and our Bags of Bravery program benefiting local foster children.

Alway great service. Service since they have been in business, many years. My parents also had…read moretheir service since the first of their business. Very nice installers, neat, clean, & informative. No questions unanswered. What more could you ask for. Thank for the best service ever. BR

Scary! Went to look into satellite tv as I'm sick of paying cable prices. The older man wreaked of…read morealcohol, he was rude and nasty. He began talking politics. That was it! I tried to walk away and he kept after me, angry that I was walking away. He wasn't speaking directly to me anyway, so I decided to walk away. I'm not going to listen to ignorant political speak when I'm looking for tv service. That's NOT what I came in for. Then he became nasty when I walked away! Definitely not my kind of business.

We've had the new-horrible IPTV for over a month. It's probably cheaper for them but it's not…read morebetter than cable for us. The new equipment shouldn't have been a surprise and I hate it. My spouse knows the internet will come back eventually (and it's still an issue so they get no leeway from me and we're paying almost $400 a month (it includes HBO ($17) and HDTV. TRY ANY OTHER SERVICE BEFORE THIS COMPANY. IT'S BAD in every way. Support, when not local, most of the time has no clue what they're even talking about. We have 3 tvs and 2 are within 20' or less of the modem/router on 2nd floor. 2nd floor tvs do the same thing - they drop the internet (and it may be throttling by astound, I don't know). One tv got moved from one room on the 1st floor into a fairly open are in a room right across from the room it was in for 7 years. They changed how the screen (tv) is viewed and it cuts off part of the screen with the FF, rewind, pause. It's annoying and interferes when I'm trying to read something. It does a weird auto rewind too many times and I'm pressing the right button. When I go back into the show, I often have to ff it to where I think I left off. rcn, do this ten times in 30 minutes and tell me how you feel. I'm ready to throw something at rcn/astound (not our tv). The signal on the internet drops too much on all tvs. I had a recorded show on and it kept coming up with three circles (so the internet usually drops when that happens and in ten minutes, I've had to disconnect the damn internet and reconnect it again 4 x). I changed rooms and tvs. rcn/astound/jackie don't respond to this - words are bogus as is the name. I went from being frustrated a lot to being frustrated and angry with the company every time I try to watch tv. I'm one person out of two and my vote for about 8 years has been to ditch the company. That's the only reason it's still here.

Laura Was very helpful my retail center agent was absolutely awesome so so helpful not just…read moreknowledgeable but very, very friendly. This is why I'm giving a five star review.!!!