Used to be a Charter One and now is a Citizens Bank, same green color......the color of money lol…read more Some points in their favor...... - ATM is never down - Friendly/smiling staff -Treats for dogs - At most the inside line has 1 person waiting - Candy for kids Thumbs Up !!

I am trying to leave this bank as fast as possible. The overdraft fee situation is out of hand…read more Last month they literally charged me $400 in overdraft fees in less than 24 when I specifically signed up for no transactions to go thru unless there were funds in the bank. I use a bank account for two reasons to deposit my social security disability check and to pay credit card bills. That's it. And every single month they are literally stealing money from me. I hate this bank and can't wait to change banks next year

Strike 1 Stop stealing peoples money. I bought a car 11…read moreyears ago. The dealership selected Credit Union One because they had the lowest interest rate. However, I never got a payment book. I called and was told that the machine that makes payment books were broken. I was sent a cut out coupon that contained the info needed to identify my account when I send payment. Strike 2 I was given a savings account with the loan. I sent would send money to account. I got a check for $300 and was told the account I received was not to be used for savings but to identify the account. I opened a savings account. Strike 3 I retired in 2024. I tried to close the account but was told to leave it open I case I needed to get a loan. I didn't do anything with the account for a year. I got to check the $200 is gone! I got no notices or anything!! $200 may not be much but to a retired person it is. Definite crooks! Consumer beware!!

Lots of promises were made and none of them were honored. Hidden fees and restrictions, claimed to…read morebe "sister banks with lots of access to other credit unions" but none of that worked out. I still had to pay fees at my supposed included institutions

I stopped by this Chase Bank on Woodward for a withdrawal, and it ended up being a really smooth…read morevisit. When we walked in, the line looked a little long, but the team was moving with purpose. They handled customers quickly without making anyone feel rushed. That balance is important. The banker who helped us was pleasant and helpful, and the overall vibe felt welcoming. It's always nice walking into a bank that feels organized and calm instead of chaotic. Based on this visit, I'd absolutely recommend this location. Efficient, friendly, and professional -- exactly what you want from your neighborhood bank.

Been banking here for over 11 years. It's fairly well situated on Woodard…read more Closed inside for the holidays. Deposit box abs 3 ATM drive-thru available. Service is always good for banking service or day to day deposits or standard bank transactions. It's my preferred Chase bank location around these parts.

negative 100 stars. unqualified ppl work in their dispute dept. hopelessly unable to resolve…read moredisputes. will be closing acct asap. terrible customer service.

If it were possible to give zero stars, I would not hesitate to do so. These people are inept. I…read morehave been trying to change mu address for years. I moved from one building on my complex to another. I am disabled and the elevator was not working. Fortunately my postman is outstanding. These people messed up when they bought TCF and were not prepared to service TCF's customers.

The staff here are always kind and efficient. The fraud prevention service is the best. Highly…read morerecommended

Best bank ever! I have been a member of this bank for many many years but no other branch compares…read moreto this one! The employees inside are super nice. I order change with them weekly and have always got my correct order! Thanks guys! I

I love this bank and that is NOT something you will most likely ever hear me say. Normally, my…read morewords to describe banks are **$%@ -- you get the idea. Every time I'm here, I'm treated with the utmost respect and the girl working in front is especially nice. For a bank, they are great. Also, I've never seen one heroin addict hanging around here or even anywhere near here and I live in the neighborhood.

Been using this bank for over 13 years, it's been bought by several other banks interim, but the…read morestaff has been there a long time. The manager always takes care of me. Wether I call in or walk in, they always are helpful. I've had offers from other banks but I won't switch because of the service I get here.

Customer service is personable and great. The staff is patient and friendly. I will always be a…read moremember.

Describing the debit activity on checking accounts. I know that money has been deducted from my…read moreaccount without justification. But because BOA makes debits without explanation, I have had to take screenshots to prove that they take money from my account without justification.

Greeted warmly and teller quickly handled my transaction. Branch is SPOTLESS and well run. HIGHLY…read morerecommend!

The people that greet you here are very nice, but the person in charge of accounts is very rude and…read moreunprofessional. The nice people told me they would send the unprofessional person a "message". I guess this is because they didn't want to speak to them directly. I wonder why?... Waited around 30 minutes to be seen. Looked in the office window and this unprofessional person is not with a client but rather eating and yapping on the phone about political nonsense. Office door was wide open for all to see and hear. Taking my business elsewhere and I suggest you do the same.

PUBLIC ALERT!!…read more Normally when I do business with a company and something negative happens I do not instantly go and give them a bad review because everyone has an off day. However, I am putting 5/3 Bank on blast for what I experienced this past two weeks. I received a check from a family member and deposited it in the bank. 5/3 without due diligence automatically flagged it as fraudulent, blocked me from accessing my account and was told that my account will be closed within 30 days. I found this out after trying to access my account the following day. After spending 15 hours on the phone between the bank manager Harvey and the fraud department, they finally determined after finally doing there job that the check was not in fact fraudulent but that they were still keeping my account locked until said funds cleared. I learned that they had the funds from the issuing bank for days but that they were going to keep a hold on my bank account and all funds until the pre-determined block was expired. 1st, they had no right to hold my account hostage and second, no right to continue to hold my account hostage after they knew they had the funds. Today, I wake up after said hold was expired and tried to use my debit card and it would not work. After calling the bank, I was told they had closed out my debit card for not using it for six months! Really!?! I had just received a new card not even a month prior because the last had expired. I was told that the bank could do nothing about it because it came from the back office and that a new card would be issued expeditiously. However, expedited means 5-10 business days! Unbelievable! I was with a credit union for 20+ years but due to moving away for a few years I had to change to a bank for easy access. I never had any issues with the credit union. If you value your money and not wanting it to be held hostage, please NEVER DO BUSINESS with 5/3 Bank. Needless to say I have already opened an account with a credit union.

Very poor customer service. I was charged $20.00 for a mortgage payment deducted by autopay. I'd…read morecancelled autopay,(I thought) and made the payment two days prior to the due date. Even though they showed the payment on the account, they still charged me the fee. I talked to the representative via phone and he verified everything and said he could not waive the fee and suggested I go to the branch. I asked the representative at the branch and was told they could not waive the fee. I asked him to call the mortgage department which he did with the same results. I requested someone higher in the organisation, and was connected to a supervisor, who only echoed everyone else. For a $20.00 fee they lost me as a future customer and didn't seem to care. I will not deal with 5/3 in the future and will advise all my friends and associates the same.