Great service! Took time to give detailed information on coverage & rates. I definitely recommend.read more

Richard went above and beyond to help me. He is an outstanding insurance agent and I highly…read morerecommend him!

Keep scrolling, don't even consider it. I think most of the reviews are friends. They made so many…read moreerrors on my policy, admitted it, but refused to credit my account back. Customer service is non existent. Losing a customer over their $32 mistake? I had "Jake" from State Farm cute . At first. All the way up to Lance Greer, incompetent. I found the errors and I had to fix them. Or tried to. "My Bad" was the excuse they gave me for their errors, really? State Farm? " MY BAD". I will be filing a complaint with BBB and the State. Also I will post this across social media so people are warned of how this agency operates. More to come. No responses from this office please I can't listen to anymore excuses. Be a professional. It's extremely unfortunate that they can get away with this. But I will make sure that potential customers have a chance to read the review and how they operate.

I've been with State Farm for over two years now, and again, I have to tell how great the customer…read moreservice is. My agent Logan is always so easy and wonderful to work with, every detail I need changed or every other type of insurance I need to add to my plan is bullet pointed on what I have covered and he ALWAYS keeps me at an affordable price. Everything from my vehicle, renters, to my newly started small business. I always reccommend this particular State Farm to all my friends family and colleagues.

Great service and always looking out for my best interests! He has consistently called to update…read morecoverages, and let me know when to take advantage of better rates. Thank you!

I made an appointment and wanted insurance quotes for with my car, house and business vehicle. i…read morespoke with I think the lady's name was Cynthia?? (older lady).... far back to the left. I handed her all my declaration pages from last year's policies and told her what had changed. There were only few price increases, everything else was the same. She asked what price I was quoted this year. I told her I would rather she do her quote and I will make a decision without giving up that information. A few minutes later in the conversation she asked again what the price was and I said "a lot more than I paid last year". She said "you're not going to tell me are you?" I said no. She looked irritated. It's not fair to barely beat another competitor to get the business which I've experienced before. I wanted the honest quote which should have been easy enough to do with everything I left her. I waited for her to respond a couple weeks and never heard back. I ended up with another carrier and feel very comfortable with them. It all worked out for the best.

I typically only review organizations that deliver exceptional customer service, which is why I am…read morewriting this review for Allen Harmon Insurance agency in Battle Creek. I recently transferred a vehicle to my cousin and Barb was able to research and find the best coverage at the best possible price. After finishing the necessary paperwork, she proceeded to review the insurance coverage and recommended a 6 month review to maintain a competitive rate in the market. So often organizations talk about customer service, however they rarely deliver the service they sell you. Barb went above and beyond, providing a "white glove" treatment for our insurance services, and that is why Allen Harmon Insurance will have a customer for life! Many thanks to Barb and the team at Allen Harmon Insurance.

2024-We had a wonderful experience with Amee. Kind and helpful service…read more 2025- An update, my kiddo unfortunately had a small fender bender. State Farm and Jordon with Ken Rose's office have been AMAZING throughout the entire claims process! They have followed up every step of the way, recognize my voice when they reach out and have expressed kindness and care each time I have spoken with them. Wow, to be treated with kindness and humanity in this day and age is such a positive experience apart from other insurance companies. I'm truly impressed and extremely happy with my choice in working with this agency! Thank you for your outstanding care!

After moving from California to the Kalamazoo area, I needed a new car and motorcycle insurance for…read moremy family. Justin W. from Ken Rose State Farm is absolutely the best! He was very patient and sounded like he LOVED HIS JOB! I think I can say that most customers are more willing to hire a company when they hear a happy and energized agent who is making the sale. Unlike most agents you hear over the phone who sounds like they just want to go home. He patiently talked me through all my options and helped me select the policy that fit me the best. Best experience ever!

Not the cheapest insurance (like internet polacys) but very fairly priced. I rate Tim Hefner and…read moreLori five stars for their continuous outstanding customer service. I was able to speak directly to the office that receives my payments when managing claims or billing issues. They make me feel that they work for me and I truly appreciate it.

If you're needing to get back on your feet in regards to insurance, these folks have you covered. I…read morebroke my back a few years back and wound up going without insurance for over six months (I wasn't driving so I took coverage off my vehicle for about a year). When I got back to driving, MAN did I get a rude awakening. Every place I called was quoting me around 400 a MONTH for PLPD (mind you, I have a clean driving record. This was solely from being considered "high risk" for my lapse in insurance) Ted Kieslings office got me insured for about 150.00 a month and it has since gone down to 120.00. The office staff is PHENOMENAL and are very in touch with their clients. They also are very adept at explaining complex insurance issues; when the new liability coverage came out in July, they helped dissect what that meant for me personally (I did NOT have decent healthcare at the time and they informed me that reducing my liability coverage for short term savings [like ten bucks a month] could really come back to bite me in the butt if I were to injure myself or someone else further down the road). Overall, wonderful service. Not sure if the staff has changed or if there was more to the story for the older review, but honestly I recommend my insurance agent to everyone I know and I've never heard anything negative this far.

Wish I could give LESS than one star... this office is the worst. Should have been tipped off by…read morethe totally unprofessional appearance of the office (a basement room in a dilapidated building, with dollar bills inexplicably thumbtacked to the ceiling) but decided to give them the benefit of a doubt. I could ignore the high rates and bad coverage (that was my bad for not shopping around I guess) but they lost me as a customer when, after I totaled my car in a pileup, they not only failed to file a mini tort claim on my behalf but LIED to me about it (told me they had put it in, and that they would "call me if there were any issues!"). It was a pretty rude awakening when I had to call the other insurance company myself, AND no claim had been filed... annoying AND embarrassing (AND a lot of money at stake). Bottom line: insurance is expensive and you spend a lot of money for it. THESE PEOPLE WORK FOR YOU, so they should WORK for YOU. This is not the experience you will get with Ted Kiesling... I would definitely go online. to one of the online brokers where you will not have to deal with any 'human error' or just lazy unprofessional folks not doing their job. Save your money and time!

Exceptional services. You will not regret having your taxes prepared or any other services they…read moreprovide done. I love how she goes out her way to educate you on taxes. I have never experienced that before. I have heard great things about Jones & Jones but I wanted to see for myself and I'm so glad I did. This will be my new tax home!!! Tell them I sent ya Gregory!!