A very special…read morebank Most of the time we use banks for perfunctory and mundane purposes and don't really require a whole lot of interaction with actual people. So much is automated now that we can do much of it online or with minimal human contact. But occasional something complicate, confusing and difficult pops up that requires a banking expert. We required such a banking expert recently and needed to resolve a rather convolved and old problem expediently and efficiently. We were in another state, in a bank we didn't know that didn't know us so we had reservations about the outcome. However we got in contact with the bank's president Matthew, and he was incredibly pleasant and personable and had amazing knowledge and flexibility. He, along with several other wonderful individuals in the bank, solved our problem and went out of their way to give us the information we needed to fix a complicated problem with smiles and humor. Yeah, banks are kind of boring and we expect them to do things without much effort on our part. But once in a while you really need a bank banking expert for something out of the ordinary and this is the real test of the institution and the folks working there. And this Comerica bank and more importantly Mathew and the people working there went far beyond what they had to do and made a difficult situation into one that was quickly and simply solved. Nice to have a site like Yelp to praise a business when they truly deserve special merit.

The staff at this branch were oh so helpful. They helped me and my siblings with my dad's finances…read morewhen he fell suddenly ill. Unfortunately, dad was out of commission for several months. They kindly guided us through the power of attorney process, and even remained calm and helpful when we switched POA from one sibling to another. Kudos to all in the office.

We have accounts with several banks and receive (or have received) other bank services (e.g.,…read moresecurity boxes, refinancing mortgages) through several more. We like this one best. And this branch, with its central location in town, is the one we prefer.

This location has a fantastic staff of tellers, and managers to serve the members…read more Very competent team proud to be a member.

Arbor Financial Credit Union is outstanding. Tony and his team go above and beyond to assist…read morecustomers with banking needs.

Tony and his team at Arbor made my auto purchase stress free. Buying a car is typically a stressful…read moreexperience, having a Credit Union with the customer as the primary focus is very refreshing. The crew at Arbor is highly skilled and professional and make your experience trouble free. We also use Arbor for our mortgage with the same experience. It is refreshing when your experience matches your high expectations. Well done Arbor Team!

I love Consumers Credit Union, and this branch in particular. My niece just turned 18 and needed to…read moreget her accounts, which were previously under my account, set up in her name only. I wanted her to be comfortable going into the branch and handling things on her own, so I only briefly went over some matters beforehand. Although I was with her, the two people who assisted us at Consumers did an amazing job of speaking to my niece and asking her how she wanted to handle different things. My niece would occasionally ask for my input, but Consumers would always address their questions to her. We started off speaking with a manager and he turned us over to a different representative so that person could get credit for an account that was being opened (I thought that was awesome!), but both were very nice. I also loved how patient the woman was as she showed my niece how to get set up on the Consumers app. I didn't get any names as I was not the one being assisted, but I highly recommend Consumers Credit Union.

Busy location, but useful when you're on the West side of town. The drive through and inside are…read moreusually equally busy. It can be a bit of a hassle to get in and out of the lot since you have to enter the main lot for the whole complex and then turn into the little lot for Consumer's (and I've had occasions when the whole lot was full). On Fridays, they have free cookies, which works out great since Friday is typically payday.

Great Credit Union! Their digital banking tools are easy to use and make managing my accounts…read moreconvenient no matter where I am. When I needed help with a loan, the process was fast, transparent, and stress-free.

I stopped using them and moved my money to a credit union recently. I had been with Fifth-Third for…read moreat least 20 years. There are many reasons I left, but here are the top ones: 1) Fifth Third is pulling out of small towns in SW Michigan, leaving only an ATM behind, if that. 2) At the branches I use, there's constant turnover of the tellers. To me, that means they're not paid or treated very well. 3) Corporate spends LOTS of $$ on political lobbying in Washington and Lansing. Also contributes mostly to candidates from one political party. More info here: https://www.goodsuniteus.com/company/-LX7m62CV0FgpX6TgkLv Other than encouraging people to vote, I believe businesses should stay OUT of partisan politics. Regular voters should have the most influence in our capitals, not corporate interests. Credit unions are typically not involved in politics. CUs serve their members, not stockholders. PLEASE NOTE: Customer facing employees were *not* the problem here. My issues with this bank go way up the chain of command. Also, I am not now nor have I ever been a Fifth Third Bank employee. Nor has anyone in my immediate or extended family.

Too many issues to list. Bill pay not sent in same town till…read morea month later Husband deceased, all documents given to bank twice, but mortgage still has his name on it 4 years later. I had to threaten them to take my 48k out. They actually told me to provide all documents for a THIRD TIME. INSTEAD I SAID NO, YOU CAN WIRE THE MONEY TO MY MAIN BANK. THEY WILL WIRE YOU THE MORTGAGE PAYMENT! I don't know what happened to them, it's sad

Avoid Consumer Credit Union at All Costs - Dishonest & Fraudulent!…read more If I could give Consumer Credit Union zero stars, I would. This is hands down the worst financial institution I have ever had the misfortune of dealing with. Their customer service is disrespectful, unprofessional, and completely unhelpful--assuming you can even get ahold of someone who knows what they're talking about. I had a car loan with them, and after overpaying the balance, they flat-out refused to return the extra money I was owed. Their excuse? Supposed "late fees" (which I had already paid) while I was waiting for GAP insurance to process. But that's not even the worst part. The Illinois branch of Consumer Credit Union is just as fraudulent and shady. I firmly believe they are working together with GAP insurance companies to steal money. In my case, they somehow managed to take money from the insurance company twice, forcing them to pay off my car loan twice over. How is that even legal?! The whole situation reeks of a scam designed to drain customers of their hard-earned money. If you value your money and your sanity, STAY AWAY from this corrupt institution. They will find every excuse not to refund your money, give you the runaround, and treat you like garbage in the process. Consumer Credit Union is nothing more than a legalized scam operation. Do NOT trust them with your finances!

Very Poor. Try to be high tech but turns out they are just…read more..... I have received very poor customers service. I had a payment that they also misplaced due to their "upgraded" website. Many problems with the new site. Sent out a paper check rather than electronic payment. Best to go somewhere else.