Above average stay for this level of accommodations. Considering it was only a 15 minute commute to our DC destination, and the fact that parking was free, and no additional fees were added became the top choice. We started to give up on the hotel search and forget the trip altogether because we were either finding places that were crazy expensive, or too cheap to trust. Comfortable stay overall, breakfast buffet is included, and featured your basic choices. We would definitely book a stay here again. Convenience, price, and location worked for us. read more

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Our room is clean and the linen is nice But why oh why oh why is the room such a weird shape. Nice bedroom, weird little cuck living room with two chairs that face nothing and no windows, and a bathroom that's smaller than Dracula's coffin. So strange. read more

This was a good stay for us except for 2 things for me in particular. 1) the bed was so hard my hips hurt and I was tossing and turning all night long. 2) THE MOST IMPORTANT FOR ME. I am in a wheelchair chair and there is nowhere in the dining room for wheelchairs. The area is tight and there are a lot of other chairs for people who can walk. read more

I strongly advise AVOIDING this hotel (A one star is actually helping this establishment, when they deserve negative one) Upon arrival, it was immediately clear that the property management and staff does not prioritize the well-being of its guests. The rooms and sheets were unclean, and there was a strong unpleasant odor throughout the room and premises. I had booked this stay for a family member undergoing cancer treatments and had requested, in advance, a brief early check-in or late check-out to accommodate their condition during these intense treatments. The front desk representative, Mr. Bibi, refused and stated there would be extra charges applied, showing no compassion for the situation. This lack of empathy, combined with poor cleanliness and hospitality, made for a deeply disappointing experience. I expressed my concerns to their manager or supervisor Mr. AJ or Mr. Hebib and my request was still denied. I highly recommend choosing another nearby hotel, even if it costs slightly more, as the Arlington area can be a bit overpriced, but the experience will be better than the one my sister went through at Comfort Inn. For patients or families affected by cancer, I suggest contacting the American Cancer Society at 1800-227-2345 for assistance in lodging, as they provide free and discounted lodging options via Extended Stay a much more warm and welcoming environment. At the time, I was unaware of this resource and was desperate seeing my family in pain and wanted their comfort needs met, so I chose the closest hotel near the hospital my sister was receiving treatments, which resulted my sister having to wake up extra early just after receiving radiation treatments the prior evening. What a horrible experience and for the price I paid, I would have expected a more professional and cleaner environment! read more

Poor Customer Service and Care. My husband and I live in Tennessee, and have been long-time Choice Rewards members. We have stayed at Comfort Inn for years, but this experience has completely destroyed our trust and loyalty. We had a reservation booked months in advance at the Comfort Inn Arlington, VA. (Ballston) Sadly, we had an unexpected death in the family; my uncle, who was like a father to me after my dad passed when I was 13. The funeral was in Michigan, at the same time as our trip was planned, making it impossible for us to travel to Virginia. We contacted the hotel two weeks in advance to cancel and explain the situation, but they flatly refused to help. We called multiple times and asked to speak with someone in charge, hoping that a manager would show some compassion. Instead, all we heard was, "It's our policy." No empathy, no flexibility, not even a credit toward a future stay or toward our hotel in Michigan for the funeral. Our total bill was over $1,000 (money we lost entirely). That is a lot of money to us. It's clear that this hotel cares only about the bottom line, not the customer. To be treated this way during such a painful time was devastating and felt like salt in the wound. Hotels are supposed to be in the hospitality business. Comfort Inn Arlington has shown none. After this, we will never stay at a Comfort Inn or Choice Hotels property again. I would rather sleep in my car than support a company that treats loyal customers this way. read more

The place smells like someone has smoked in here for the last fifty years. We came into our room and despite the window being wide open it still smelled like an ashtray. It is in need of a major need of a renovation as it feels like a time capsule. Free parking is a perk. read more

*bed bugs *mirror fell off the wall *no running water for the first day *carpet smelt like piss * air conditioner smelt like homeless people *breakfast was under cooked *out of the 3 days we stayed we got ding dong ditched so many times read more

Not a lot of hotels around Washington, DC, have free parking, and that makes this hotel stand out. The breakfast is very good. The staff was fine, but they were unable to give me any good tips about restaurants in the area. The hotel and my room were clean, but certainly old-fashioned with a 1970s look. The bed was comfortable, and the temperature was as well. I was assigned a room at the very end of the hall, and it was a long walk to get to the elevators. There are multiple elevators so you don't have to wait long for an available elevator. If you find a good price, feel confident in staying here. read more

Bed bugs. Told the front desk they did absolutely nothing. Would not refund our money after we showed them a doctors report.

We had a nice one-night stay here. Arrived in Arlington after a very long day of driving from Connecticut and our room was ready, clean, and very comfortable. Calling in a couple of days before arrival, the hotel staff was very helpful in accommodating a change in our scheduled stay. This is well located only a few blocks away from several decent restaurants of different price ranges. While the hotel is on a busy road, the surrounding neighborhoods seemed quiet, safe and pedestrian-friendly. Continental breakfast was free and the various choices were just fine, basically what one would expect from a Comfort Inn. read more

American Airlines provided me a voucher to this horrible hotel. I asked assistance for 2 things: their internet login not working and can back to the airport with voucher that was provided for me. No assistance with either, and was told that the taxes in this area do not accept vouchers and I should call an Uber for assistance . Attempted to call a taxi on my own and of course no one wants read more

Rude Rude rude people checking me in. Arrived around 10Pm from a long drive and after I handed them my "confirmation" she wanted my "confirmation number and name" I just handed it to you. Booking.com said it was pet friendly but it wasn't. Two people at check in were more interested in their phones then their guest. read more

Called to cancel my two-night reservation since I was too sick to travel. Was told I wouldn't be charged for one night, but instead was charged for both. Reached out to customer service and told I was a "no show", even though I called twice to confirm my cancellation. Desk clerk hung up on me when I asked about getting credit instead of being charged. Absolutely abysmal experience. read more

We've stayed here several times when visiting family in the DC area. Convenient location, reasonably clean and serviceable, good parking options. Not the best breakfast but plenty of local restaurant options. No freezers in rooms, just fridge and microwave. Three stars instead of four because unlike every other hotel I've stayed at with no freezer in the room, they said they could not put my cooler ice packs in a freezer during the last night of our stay, so we have to throw out our perishable food for the two-day trip home. Other than that, I'd recommend it. read more

Rooms ok Breakfast not so good About what you would expect from a franchise hotel. They don't disappoint. read more

Great hotel! Clean, comfortable and they serve a solid breakfast. It is also and easy walk to the metro - if you don't want to use the hotel shuttle - and fairly close to decent restaurant options. I will definitely consider staying here again if I am in the DC area. read more

I can't speak to the rooms or location but the service is horrendous and would avoid at all costs. I booked a room here through Expedia and inadvertently chose the wrong date by one day and called the hotel immediately to tell them what I did. They said to call the next day and speak to a manager. I called Expedia and they were willing to cancel the reservation or change the date if the hotel approved. The hotel refused to cancel or change the date by one day of the reservation because I booked through Expedia. They said they would change it if I booked through their website but since I didn't, they refused to help. The manager then proceeded to hang up on me after just stating that I would be out the money and to blame comfort inn, not him. read more

Pretty old hotel, you can tell its really run down... I don't think they put anybody on the 3rd floor, so we got stuck on the 2nd floor. At first my rooms refrigerator didn't work nor the microwave and I had to switch rooms. The rooms are really big with 2 double beds, frig, microwave, and all the basics... It's just when you enter the 2nd floor it smelled like stinky dried breath that you drooled on a pillow and haven't washed for a while. Yah, that bad of a smell, but once you turn the corner to the other 2nd floor/quiet side it doesn't smell too bad... Lots of older folks here, no fancy at all. Breakfast was decent. Had eggs, sausages, your own waffle making machine!, cereal, yogurts, hard boiled eggs and bread/pastries. I definitely liked their breakfast. Service was good, and we were here during hurricane Sandy and the power didn't go out! So happy! If you are looking to cheap out and stay on a low budget hotel with non fancy shenanigans, and you aren't picky, this isn't too bad... Oh they have wifi but it doesn't work on your smart phones... Weird! read more

It's a nice clean hotel. Unfortunately their WiFi is horrible. I was their for work and had to go down the street to use Starbucks' WiFi. Their WiFi was horrible. read more

We've been on the road all month and usually stay at the hotels in the Choice chain. It's been hit and miss, but this one definitely raised the bar for all others. We've actually paid more for Comfort Inns elsewhere in the country, so this one is a real steal. Location is great, but beyond that the room is spacious, clean, well-appointed, and the bed is comfortable. The amenities are nice, service is outstanding, and the breakfast better than most; everything about this hotel was what you would expect from much more upscale chains. Would recommend to anyone. read more

Beware of the double charging and exploding heat lamp in bathroom. This was perhaps the biggest nightmare of a hotel I've stayed in and I stay in hotels literally every week of the year for business Nationwide. It started off with the hotel staff taking my debit card to charge $100 an incidental as in that I paid in cash for the full stay of $343 only to find out later on that evening that my bank account have been charged the full amount of the stay thus the hotel double charge me, and if I wouldn't have seen it on my statement I would have been paying double the rate.  The hotel rooms bathroom had constant condensation on a ceiling for the entire three days, even with leaving the vent fan on in the bathroom continuously and the heat lamp in the attempt to dry up the moisture that was on everything in the bathroom. On the third night while watching TV, the heat lamp exploded and sent shards of glass flying all over the entire bathroom where is if somebody had been in there they would have most definitely been cut or possibly even blinded.  I brought this to the hotel staffs attention which was referred to the manager and in short the manager came up with that I had somehow cause the heat lamp to explode. The hotel manager refused to Grant any form of compensation for double charging or their exploding heat lamp in room 246. read more

Great overall. Nice people, clean, convenient, well run. Nice breakfast. Only gripe was that cream offered with coffee was 2 percent milk. We will be back when in Arlington again. read more

This would've gotten two stars but I gave it one for location. My biggest gripe with this hotel is the sheets weren't very clean and I am a stickler for that because if I'm spending my hard earned money somewhere it better be clean. My other gripe is as soon as I walked into the room I was greeted by a strong odor that was terrible. I do like the fridge and microwave combo. The rest of the hotel feels a bit dated. The garage is a nightmare because the beams are placed in odd places making parking a fiasco. The pro is such a fiasco is free. Also this place has free breakfast. I would totally pay for breakfast if the hotel was nicer. So far though the staff seems nice and I know it's not their fault that some things in the hotel are not up to par. read more

Don't waste your time. Waited 10 minutes to be checked while the staff member at the front desk finished her personal phone conversation. When she she finally finished, she sarcastically asked me "How can I help you?" I think to myself..Oh I'm sorry for interrupting your phone conversation so you can do the job you get paid to do... As if I would be at the front desk with my bags for anything other than to check in or check out. Very annoyed, she eventually checks us in. We then proceed to the room she haves us which coincidently she gave another couple not 30 minutes prior. Hearing some talking from the room she gave us, we knocked on the door. Surprise...there are people in it. Graciously, the other couple offered us coffee and their spare bed...wanting the room we paid for we ultimately declined. On returning to the front desk to ask for an unoccupied room, the front desk staff was surprised that there were other guests in the same room that she just gave us. What's even more amazing is that this couple had just been checked in by the same staff member 30 minutes prior. In addition to the wonderful front desk staff members this hotel boasts vintage analog TV(it's almost 2017), Soviet Era bathrooms and overall outdated musty look all for a $180 per night price. read more

They have been very helpful and attentive at the front desk! Though I used to live across the street, I find myself needing a hotel room on my way out of the country b/c I've ended my lease. Since Ballston is already my neighborhood, this was the first place I tried. The prices were competitive and so far the customer service has been stellar! Lets hope I don't have to downgrade them by the time I check out! One star off b/c the air was off when I got in the room and it smelled like sweaty human... yuck! read more

This hotel is beat up and has an odor to it, but it isn't without some good parts. I visited for a one night, mid-week stay. First the good: The staff was welcoming and had a good attitude during my check-in and checkout. Parking was free. In the room, my bathroom was very clean and the shower had good water pressure and temperature. The bed was clean with an obviously lower quality mattress and linens, but I had a good night's sleep. My king suite was gigantic (the Brady Bunch could have stayed in there). The breakfast was well stocked and the produce was ripe. Too often these hotel breakfastsfeature bananas that won't be edible for another 2 days. That wasn't the case. These positives kept this from being a one star review. Now the bad: The hotel is horrendously outdated and needs considerable renovation. There is chipped paint, creaky elevators, exposed light bulbs in the hallways, and cigarette butts in the stairwells. It gives a very unwelcoming feel and it's hard to relax. There was an odd odor to the place. The carpet in my room looked dirty and I was not really that comfortable walking around in my bare feet. The couch and chair looked worn and I wasn't willing to sit on them. The furniture is beat up, missing fixtures, has scratches, etc. The wireless internet had difficulty connecting and was not particularly strong. There was a suspended ceiling in my room with awful fluorescent flood lighting. The air control unit in my room on the wall seemed to not work, but I was able to find a comfortable temperature adjusting at the window unit. The alarm clock was at least 12 minutes off in time and part of the LED was burned out. The TV was an old CRT tube style. I didn't have time to use the fitness facility, but I saw a sign saying it was closed for renovation. The rate here is some of the cheapest around. If you're willing to tolerate some of these negatives, then the Comfort Inn isn't all bad, but it's a pretty depressing place and I don't know that I will be back. The staff people here seem to deserve a better facility. read more

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Hotel was dirty, run down, beat up old van for a shuttle, trash under the bed from last guests. Breakfast was crap with old eggs and stale bread. Would not recommend read more

I recently stayed here and I can't speak for all the rooms but this place was a heck of a lot nicer than I expected. They have done a nice job remodeling and updating and the staff was very friendly. Not to mention when you factor in the free parking and free breakfast it makes this already good deal even better! read more

Recently renovated. Rooms are clean, and the free breakfast saves my family money. You can't beat the price and it's convenient to many area locations using the Metro. It's about a four to five block walk but if you are going to be walking around Washington DC that's nothing. All I want from a hotel is a clean room and a comfortable bed and pillows and good AC. If you are looking for a resort, look elsewhere. Free parking and free wifi. So many hotels charge for that nowadays. They just finshed remodeling and rebuilding the main lobby and the breakfast area too. We will be going back for sure. read more

Overall good quality for the price. This Comfort Inn is clean, well-managed and comfortable. Buffet breakfast includes scrambled eggs, sausages, donuts and small cakes, cereals, waffles, OJ, coffee, hard-boiled eggs, bagels, and bread. Available till 9:30 AM. Courtesy van every hr (until 8 PM) to nearby Metro; otherwise walk about 15 min. Rooms have TV, small fridge, safe, desk, arm chair, and large beds. Interior courtyard view will guarantee total quiet from any street noise. Neighborhood around hotel is OK but nothing special. Metro (Ballston station) will take you into DC center in about 15- 20 min. read more

DONT STAY HERE! Argued with management. Rat in room. Had to switch room at 2:30 in morning. Majority of staff is middle eastern which made it super difficult to communicate. No one seemed to care about my concerns. Manager wouldn't speak to me. Only spoke to me through staff. Worst hotel stay ever. I'm 32 y.o. And I've never written a review. U just had to. read more

This hotel just finished their renovations and is definitely a steal for being the cheapest hotel in the area. The rooms are very nice. They upgraded me for free to a King-Size room. It was huge and had a nice little sitting area. For being between 66, Glebe, and Washington, the room was perfectly quiet. The hot breakfast in the morning was really good and fully stocked. Eggs and sausage were good. Lots of different things to choose from. If I were staying in Arlington, I'd definitely stay here again. read more

Spent the 4th of July holiday staying at the Comfort Inn Ballston. They were remodeling the front lobby and were temporarily using the old restaurant across the portico. This area also doubled as the breakfast room. We didn't mind the construction as all hotels have to go through growing pains and cannot be perfectly clean and neat when undergoing a remodel. Room clean & quiet. Breakfast good. Great location with I66 access and 1/2 mile walk to metro. Neighborhood is on the more upscale side. The front desk recommended restaurant Vapiano when asked for good food that locals enjoy. Great tip as the food was excellent. Very friendly & helpful staff. Would recommend to friends to stay here. They also offer free parking which is almost unheard of in the DC area. Our one complaint was during the breakfast rush only 1 person was there to refill the food for the amount of people. Other staff members appeared to be nearby and as someone who has worked in customer service, they should have jumped in and helped. The cereal area was a mess as half of a container was spilled all over the counter and empty. One lady kept following the poor person doing her best to get the food out and just kept asking for things and wouldn't stop. We understand this was a temporary area, but the people waited like hungry animals to be fed and they swarmed upon the trays and left nothing but crumbs, they needed more hands on deck. read more

BED BUG HOTEL My family and I stood at this hotel in August 2019 and it was infested with Bed bugs. We found out when my daughter was bit. When my husband went to the front desk to inform them, the person told us he was just a night auditor and didn't know what to do. My husband had to beg him for garbage bags. No one offered us another room or to use their laundry room. It was like "oh well". At 2 am in the morning we had to drive to NY with no sleep. Then no one even called the manager until the next day. We didn't get a call from the manager until 11am the next day. The manager was getting ready to re-rent the room because according to him, he didn't see the bed bugs. No one in that hotel is trained or educated on how to handle bed bugs. They are unprofessional and lack hospitality. We filed a complaint with the Arlington Department of Health. Whatever you do, DON'T STAY HERE!!!! read more

Stayed there for three nights while visiting DC with the family. I was pleasantly surprised by the queen sized beds, very comfortable, nice pillows that are NOT filled with fiberfill, and courteous staff. The location is in "the City" and street noise was an issue, but not too bad. You are staying next to I-66 and there seems to be a firehouse near by. Its a nice three or four block walk though a neighborhood to the train station with easy access to DC area if you don't want to wait on the shuttle. Breakfast is standard fare. Not the best food and not always hot. But that is normal for all these hotel breakfasts. Parking is free and the area seems safe enough. Plenty of eateries around the area within a few blocks. read more

significantly updated from previous years. But, they email you if you give them an email. breakfast was better than before too. could be higher htan a three but for the email. price range varies, ask for discounts if you have them. read more

I've stayed here twice. It's an easy walk from the Ballston-Mu Metro station. The rooms have all been redone and look good. There is a complimentary breakfast from 6:30 am to 9:30 am and a shuttle runs on the hour to the Ballston-Mu Metro stop in the morning and late afternoon. Room rates vary. For Wednesday, I paid $250 and for the next night, $167 pretax. There is free wifi too. Why stay at one of the pricer hotels nearby who charge for everything, when you get good amenities for the price of the room at the Comfort Inn? This is my to go place when I have to come to Arlington. read more

Staff isn't very helpful. To be quite honest they should be more explicit about the times/availability of their shuttle. I called to get the shuttle and they told me it only ran between particular hours- well that's not what it says online. Get things situated and on the same page, please. Beyond that, the housekeeping staff is super helpful. For 3 consecutive nights there have been people slamming doors, yelling, and running around the floor. Nothing was done to change it and I had to do a lot of negotiating with some pretty disrespectful individuals by myself. If I could give this place 0 stars, I would without a doubt. read more

This is the first time I have written a review simply to express problems. Good location, terrible service. I had tried to resolve minor problems at the hotel and working with customer service at the hotel itself and the chain (overall) has been a nightmare. Amazingly, the corporate office is worse than the hotel! Frankly, I am booking another stay in the area and paying an extra $85-100 a day to avoid problems. If you stay here, don't even bother to try to correct any of your issues unless they are very, very, very severe read more

We stayed here when the power was out and this hotel was just what we needed. Cheap, convenient, clean, and air conditioned. This hotel is older and due for an update, but if it is 95 degrees and the power will be out for a few days, it is perfect. read more