I spent a few nights here while visiting the area. The hotel is pretty nice and the rooms are spacious. They provide a free breakfast which is nice. The breakfast includes waffles and you can make your own tacos/breakfast burritos. I liked the rooms, the breakfast (somewhat - I'm not a big breakfast person so it's hard to impress me), and the location. It's right off I-95 and is convenient to lots of places. The metro is maybe 5 minutes away (or less - traffic depending) and assuming traffic coo, you can get into DC in 20 minutes. They also have snacks every evening and there's a grocery store close by. About the only thing I don't like is that they have their own little parking garage but they charge you $15/night to park there. Given the location it just doesn't seem like something you should have to pay for. Anyway, I would stay here again. read more

Homewood Suites by Hilton Springfield, VA - kitchen area - Hotels Near Me - Springfield, Virginia

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Stayed here for a night and it was a clean hotel. The TV was on a wall mount and adjustable to face the bed. Sink and shower were good. Staff were friendly at checkin. There was a parking charge of $15 per night which was interesting as there was free parking all around the plaza. Overall the hotel stay served its purpose , my only negative is the parking fee. read more

Homewood Suites by Hilton Springfield, VA - Hotels Near Me - Springfield, Virginia

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We only stayed one night, but I will be back! We had a beautiful giant room with full kitchen (no stove) and beautiful large bedroom and sitting area and small dining table! The shower was inviting and large and all glassed in. The front desk staff were friendly and helpful. There was a giant bar/breakfast area that was very lovely although we left before breakfast. The parking area was enclosed and fenced in. This is a lovely, upscale hotel that is very welcoming and relaxing and I can't wait to return and spend more time! read more

1st and last. Terrible parking, bar prices outrageous The room needed upgrades, the bed and pillows were not what I expected from a Hilton. Couldn't get temperature consistent plus a big ass dog greeted me as I got off elevator. If you gonna have dogs limit to just one area/floor in hotel. Checked out moved to Embassy Suites couple miles away. read more

We stayed at Homewood Suites overnight. Our King Suite was very clean and comfortable. It had everything needed. The temperature was actually the temperature we set on the thermostat. The water pressure was good. We called the front desk for an extra blanket and we had it in 5 minutes. There is a shopping center across the street with a variety of stores. We walked over for ice cream. We enjoyed the free breakfast in the morning which had lots of options. All the staff we interacted with were courteous and helpful. The location is right off the highway so easy on, easy off to continue our journey. read more

All in all this hotel was much more than I expected. My elderly parents stayed here for five nights while they came into town to visit us. Our place is a three bedroom but it's a little cramped, and all of the rooms are occupied with stuff. They needed a place that is comfortable and also maintained their independence. They were still at our house most of the time though. From what I saw of their hotel room, it had all of the modern conveniences. They mentioned that the bed was also very nice. The lobby and reception area were even nicer. They offered daily breakfast that was better than average. There is also a convenient business center, althou my parents didn't use that. I think that this hotel was a great value for the accommodation and conveniences. read more

Homewood Suites by Hilton Springfield, VA - Hotels Near Me - Springfield, Virginia

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I stayed at the Homewood Suites for four nights in mid-September. I would say my experience was average at best. I often choose Homewood Suites because if you stay there often, you know what you get. This location fell short of what I'm used to. When I pulled up in the parking garage, I was immediately greeted by the smell of pot being smoked nearby. I went down the stairs (parking garage) and it smelled like someone had used them for their urinal. Check in was easy and uneventful. When the elevator reached my floor, there was a broken down ironing board right outside the door. I came back another night around 9pm to find sheets all throughout the hallways. The gym was incredible for a hotel gym, although the equipment could use some routine maintenance. There were never any cleaning wipes in the gym at anytime during my stay. Overall, the staff was friendly. I got a couple texts from the manager asking about my stay...nice touch. The property just seemed a little grungy and worn down. Would I stay here again?? Only if I had to. read more

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My reservation was cancelled by the time I arrived (not by me). The hotel could not come to an agreement with expedia which means I had to make new reservations and pay a higher price. Then I get to my room after waiting over an hour for the bed not to have a blanket on it. I called the front desk and they told me cleaning staff went home and all they have is fitted sheets and asked if I wanted that. I declined. She asked if I wanted staff to bring me a blanket a 8 am the next morning. I said NO, because that is close to check out time and expressed how disappointing it was not to be provided with basic necessities after I paid to stay at this hotel. The next morning the front desk calls at 8:30am to ask if I want a blanket to sleep with. I have stayed at this hotel in different states and never experienced such poor customer service. read more

This place is extremely dated and the carpets throughout need to be thoroughly cleaned or replaced. Very disappointing, especially for this area. read more

Please always clean and sanitize your room before you get comfortable and unpack. There are a few broken things in the room (lamp, toilet paper dispenser, and shower door does not close completely, also there were stains on the curtains, couch and carpet. The breakfast is decent also. read more

Homewood Suites by Hilton Springfield, VA - The kitchen is truly a game changer! - Hotels Near Me - Springfield, Virginia

This property has a good location near the interstate with quick access into the district. It's a pretty standard HS near to grocery stores and some restaurants. Nothing outstanding but functional. read more

Extremely Disappointing Experience - Bed Bugs and Poor Customer Service from Owner I recently stayed at the Homewood Suites in Springfield with my family for a 14-night stay, and I must say that it was an extremely disappointing experience. From the very beginning, we encountered numerous issues that were never adequately addressed by the hotel staff. Firstly, upon entering our room, it was clear that the hotel's lobby had recently been remodeled, which gave us some hope for a pleasant stay. However, as we entered our room, it became evident that the rooms themselves were dated and in need of renovation. We found a bottle cap on the ground and the countertops did not appear clean. These cleanliness issues were quite off-putting. On the first night, while preparing to go to bed, we discovered a significant amount of hair on the pillow, sheets, and fitted sheets. We immediately requested fresh sheets from the front desk, but this should not have been an issue in the first place. Furthermore, the second room we booked was not ready until after 6pm, despite the promised check-in time of 3pm. This delay was particularly frustrating for my elderly father, who was exhausted and in need of rest. The following day, we decided to cut short our stay due to the unsatisfactory condition of the hotel. We believed that the amount of money we were paying did not align with the subpar quality of the accommodation. Moreover, later that night, we made a disturbing discovery when we found two bed bugs in our room. This was absolutely unacceptable and highly unsanitary. We immediately contacted the front desk, and although they offered to move us to another room, we were so disgusted by the experience that we chose to find alternative accommodation elsewhere. To add insult to injury, the hotel only refunded us for one night and provided us with $20 in quarters as compensation. Considering the magnitude of the issues we encountered, both nights in one of our rooms should have been fully refunded. Additionally, as a result of the bed bug incident, we had to spend $39.25 on laundry to ensure that our clothes were not contaminated. Despite contacting the hotel multiple times and speaking with Tameka, we have yet to hear back from the owner to resolve these matters. This lack of response and disregard for our concerns is completely unacceptable. Overall, our experience at Homewood Suites in Springfield was nothing short of a nightmare. From the uncleanliness of the rooms to the presence of bed bugs and the complete lack of effective customer service from the owner, I cannot in good conscience recommend this hotel to anyone. Having to switch hotels after midnight and pay more for the one night stay at a different hotel, spend time washing laundry until 430am instead of sleeping, spending more on laundry that exceeded the cost of the quarters provided by the hotel, finding another long term rental solution at the last minute...this hotel needs to do better! It is essential for management to address these issues promptly, prioritize customer satisfaction, and ensure that guests' experiences align with the standards expected from a reputable establishment. read more

Homewood Suites by Hilton Springfield, VA - Laundry costs exceeds $20 worth of quarters hotel provided - Hotels Near Me - Springfield, Virginia

Let me guess this hotel is ghetto because of Covid or is it just a lack of caring management. Notice the managers reply to every review is sorry. On Trip Advisor. sorry I can't get off my ass to fix the problems in this hotel. Half of the lobby is closed because of Covid? Or is it closed because they don't have the staff to clean the area? Don't book with points at this hotel because they're gonna give you the most crappiest roo they've got and that could be all of them. So follow up in morning there are "to go" B'fast boxes. Nice but no plastic ware or a napkin. So you get to use your finger to spread cream cheese on a bagel. you get to use the same-finger to scoop yogurt out of the cup. I spoke with management on duty the following morning his reply was we've been busy yet when I mentioned the rooms the same condition as it was eight months ago on another prior review he was dumbfounded read more

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(My experience) I entered the hotel was greeted very vaguely. I came here for one night loved the room it was spotless and large. The checking in was not fun. I usually stay at the Hilton across from the mall have zero issues. When I visit hotels they give me information about breakfast times location Wi-Fi how to join it and any other amenities in the hotel he gave me nothing just told me how to pay for parking. not even the location of the elevators. I felt unwanted plus the incidentals were 100 dollars even if you only stay for one night plus parking on top be prepared to spend close to 300-400 even though you are staying for one NIGHT. anyways the cleaning staff AMAZING! no complaints on the looks. read more

This is my second time staying at this hotel. I love that they have everything to offer. Perks and amenities are a plus. The kitchen and fridge is the best for families. All with a separate living area with a fold out couch helped meet the needs of my family of 5. The people here are so hospitable and friendly. The room was clean and huge. After a pleasant night stay; the continental breakfast topped our stay off. The woman maintaining the breakfast buffet was so kind. She helped make sure my kids got served, by helping them out. The hilton suites are modern and great for meetings. If in the area again, I will always choose this hotel here at Springfield. read more

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This was a fantastic hotel! Freshly renovated and spotlessly clean. Rooms were comfortable and well-appointed. The cookware was brand new - still had the stickers on! The bedding was perfect and crisp and I slept better than I had in weeks. Hilton towels are always plush and soft and wonderful. My suite was quiet and just what I needed to recharge after long workdays. Would highly recommend for both the location and comfort/quality. I only wish I had found this place sooner instead of slumming it at the Courtyard Marriott down the street! read more

I found the place to be clean comfortable and convenient. Parking garage is a little tight for some of the spots but wasn't much of a problem. Our room had fridge, stove, microwave, dishwasher, dishes and silverware. Not sure all have this but if you want to make something to eat seems pretty handy. I would definitely stay here again read more

Stayed here from 1/31/2023- 2/2/2023 with my mom, my aunt, and i. We arrived at about 5:00PM, after a long trip from NY. Because of how the hotel is situated, be careful to not miss it! we nearly drove past it while arriving! We were able to check in right away. We got the rolling cart that held our suitcases as well as other things. Got the room key, and headed upstairs. The room was very nice, as it had a refrigderator, a microwave, a couch with a desk, 2 tvs, in another room was a bed, with a bathroom. i enjoy the homey feel of the room. We had a bit of minor issues: for one, our heat kept spitting out cold air, which did make the room a bit chilly, especially at night, then again, the whole hotel was a bit chilly too, especially the lobby as we walked into breakfast. Also a minor issue we had, was that the water was not super hot, and it took a while for the water to warm up if one is taking a shower. We were able to take showers just fine, it's just some prefer warmer showers. Anyways though, they also have breakfast from 6-9. on 2/1/2023, i enjoyed the potatoes, with bacon, and a peanut butter bagel. My aunt and mom had an omlet. We also brought up yogurt/fruit to the room in case we were hungry at 12 before we needed to go. We also had coffee, which was good, although they only had original creamers, and not like hazelnut, but that's okay. On 2/2/2023 before we checked out, we had breakfast. This time it was scrambled eggs and sausage paddies. i took some scrambled eggs, potatoes, and rice krispies. They also have a few other selection of cereal, like frosted flakes, froot loops, rice krispies, and raisin bran. not a bad of a selection, and like the rotating selection of food as well. The coffee was also good yesterday too. Overall enjoyed our stay. read more

For my work I was a dedicated Hhonors traveler. Fiercely loyal. When I traveled for 6 years I had many many stays at a Homewood suites in Tampa. What a great place. I stopped travelling for work and lost my status with Hhonors but my loyalty never waivered. Until tonight. To use some points, my 11 and 8 year old wanted to go to DC for spring break. I called Hhonors to burn a night of points and make a reservation for the week of 4/6. Because of my prior experience with Homewood, it was without question where I wanted to stay. We decided to alter the reservation to come in two day earlier so I called back. Central reservations hooked me up, and off to DC we go. After a 6 hour drive we arrived in Springfield, VA at Homewood. I came to check in and the clerk advised I have no reservation, I was supposed to come in on the 6th (monday). Clearly I was in on the 4th per my conversation with central reservations. I even called to confirm 4 hours prior to arrival. Due to four of us we wanted a king suite (which was what we reserved) and all they had was a economy suite....you know, bed and a couch, no actual suite. I had two tired kids and a cranky wife so we took the room. I appreciate the free parking, but spots for anything but a mini cooper were limited. We planned to have the homewood for our base during the week of exploring our nations' capitol, so we had a ton of stuff. Got a luggage cart and off to our room. The elevators were pretty dirty; a spot sweep would have helped. We got in and started unloading and my wife hollered for me in the bathroom. Now I was a cop for many years and what I found was disturbing. A used syringe and what I think is an enema bag in the bathroom drawer. The tools of your friendly neighborhood prosititute. Nothing says party like a little heroin residue in your kids' bathroom. Now I understand stuff like this happens in hotels but dammit HOW THE HELL DO YOU MISS THIS? (See photos). The kitchenette floor appears to have been mopped with a bedsheet soaked with coca cola, and the wall switches look to have some other fluid on them. Overall, for the age of this hotel, it's damn filthy. Filthy. I called to the front desk and a super nice kid tried his best to apologize but even he understood this was beyond gross. He did offer to move us 4 doors down but with two kids already half asleep we elected to stay in the petri dish for the night. The other room did not appear any better. I did some cleaning and wiped some of this down myself. The clerk was probably one of the redeeming features of this place. At this juncture, my vacation has been ruined before the first night and I am ready to just pack it in and drive home for a staycation. I 've never stayed in a place that sickened me so. Homewood, you let me down. read more

Homewood Suites by Hilton Springfield, VA - Surprises left for me and my family in our Homewood Suites room. - Hotels Near Me - Springfield, Virginia

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Stayed here for four days while at a conference here in Springfield, VA and it's pretty much your standard Homewood Suites. My room was clean and comfortable, tv was fine, and the AC worked great. My shower, however, wasn't good...it was clean, but the water pressure was simply awful. I love that there is coffee available all day and the early morning breakfast smelled great, but I never got to try it as I was out of the hotel before 6am each day. Staff was super polite and helpful as well. read more

It was 8:59 and i was looking for creamer for a coffee. they closed the breakfast doors and when i walked in they swiftly told me breakfast was closed and i had to leave without even saying anything to me. extremely rude staff. this woman will make me never go back. read more

I don't recall ever staying at a Homewood Suites, but I'm glad we did! What convinced me to choose this place among the many chain hotels in the area was that it offered a complimentary evening social (Monday-Thursday) complete with a happy hour AND dinner! After 12 hours on the road, this was a very welcome treat. Each person in our party was given a voucher for two draft beers or glasses of house white or red wine. Dinner changes nightly & yesterday's buffet menu was a large kettle of chicken noodle soup & a make-your-own salad bar. It was a fine meal, especially seeing as it was ! The rooms were spacious, clean & tastefully decorated. Once we turned out the nightstand lamp, I was out for the night & slept soundly. Other reviews mentioned how quiet the rooms are & they were right! The morning breakfast buffet did the job: scrambled eggs, an egg casserole, sausage links, home fries, cut melon, an assortment of cold cereals, breads, yogurts & a waffle maker. There were a few things that we noted could use improvement. 1. Flattened, worn-out pillows 2. Weak water pressure 3. Even weaker coffee However, those relatively minor issues won't keep me from staying at a Homewood Suites in the future! read more

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I enjoyed how delightfully modern this facility was. Very comfortable and clean. It is quite well located in Springfield with a ton of stores in a big plaza across the street. It is close to some of the other Hilton facilities in the area but the other ones are closer to Springfield mall proper. A good facility in an excellent location right off I-495, with Hilton facilities occupying the other exit area off I-495. The neighborhood around the two Hilton hotspots in Springfield feel similar but this one definitely is more quiet/calm. Negatives: The parking garage is somewhat confusing, being really densely packed into the area it occupies and looping around the hotel facility, and for some reason its location has some kind of error on Google Maps and other map software, as when I ordered DoorDash it had major issues locating the facility and confused it with a (former?) construction site in the vicinity. The actual hotel entrance felt a bit underwhelming too as it was not very open-air but rather seemed as 'hole in the wall' as you could get while still being its own building. If I were driving a big car around the lobby loop I would be a bit worried about space because of how narrow it and the accompanying entrance road to it is. read more

The staff were attentive, polite, and always willing to help out. We had several issues with the room that were corrected promptly. Overall our stay was pleasant and they took care of most of our requests. If you're not working for the military or government the parking is a little expensive. The biggest downsides for us was that the room was filthy, the bath would back fill with the shower running, I pulled a monster out of the bath drain and had to clean out the bath. The kitchen was greasy and we had to wipe that down too. The mattress was disgusting but they provided a clean waterproof sheet to cover it over along with a mattress topper and fresh bedding. The breakfast was mediocre at best, the coffee was terrible and they only provide plastic utensils and paper plates, which personally I find damn right offensive. Finally the hallway always stank of cigarette smoke or weed. I stayed for over a week, having tried two other hotels, given the choice of hotels in the area that had suites, it was the best of a selection of poor hotels. read more

This is a very cozy hotel in VA,, however I would think a Hilton hotel would provide better options for food. The breakfast was terrible, they don't have much versatility or options for folks who don't eat meat or pork. It's really unfortunate bc it's such a nice hotel, great service from the staff and housekeeping but the food just made the experience terrible. read more

I enjoyed my stay at Homewood Suites. I received great service, and my room was spacious. I decided to take my little niece and nephew there to hang out with me before Thanksgiving. We had a great time. They loved the indoor pool which is nice and warm for these winter months. I loved the shuttle service over to the mall and movies, the happy hour, and the big room with a kitchen. I look forward to my next visit. 4 Stars! read more

As a longtime Hilton honors gold member, I've stayed at many Homewood suites over the years. This one has BY FAR the worst customer service I've ever seen. I've stayed there twice, and won't be back. The first stay was for 3 nights. They tried to charge me the pet fee twice, because I had two small dogs. That's not Hilton policy, according to their customer service number. They also tried to force us to change rooms after the first night to accommodate a big group, when we had booked our reservation 4 months in advance, and I told them we were going to Arlington early that morning to pay our respects to friends, and we would not be back until late at night. It also would have left us with nowhere to keep our dogs that entire day. The second stay resulted in a filthy elevator with fecal matter on the floor, a room with 1 spoon, 2 forks and 4 knives. There was no stopper for the bathtub, which makes it impossible to give a child a bath. Called to ask for a stopper, and nobody showed up for three hours. Then the maintenance guy finally showed up after we went to bed and put the "do not disturb" sign up, and we never heard the knock. He started calling our room repeatedly and woke up the entire family. My husband went to the door and nobody was there. Then they started calling and hanging up on us. The water barely came out of the shower head. There was also an entire high school band staying there, we we heard them running and shouting for quite a while. It was not a pleasant stay. At all. The Alexandria location has much better customer service. read more

Filthy. Incompetent employees. Left with our three children in the middle of the night after driving because it was clear the room had not been cleaned. Absolutely disgusting. No excuse. read more

I have been staying in Homewood suites in Springfield, Virginia since 6/19/2021 and my suite has not been cleaned regularly. They said on check-in that suites will be cleaned every 4 days but sometimes 10 days will go without cleaning. The first time my suite was not cleaned for an extended period of time, I made the front desk agent aware and I came back from work and the room was still not cleaned. When I spoke to her the next day, she was rude and dismissive. When this lack of cleaning continued, I complained to the general manager and he promised to look into the matter. The suite was cleaned regularly for several weeks after that and then the cleaning stopped again. One time, the cleaning room entered the suite and removed the trash but did not do anything else (i.e did not make the bed, change the linens or clean the bathroom). I went to the front desk and spoke to the staff and she said she was going to put it on the schedule for cleaning but again the room was not cleaned when I came back later in the day. I called the front desk and the general manager answered and he said he was going to send somebody and the cleaning crew came in about 1 hour to clean. Few days ago, the general manager came to the suite with IT tech and I requested that he put my room on schedule for cleaning on Monday 12/20/2021 and he said he did when I asked him the following day. I came back from work on Monday and the suite was absolutely untouched. I have been staying at this hotel for 6 months now and it looks like I have been paying a leg and an arm for a very poor service. Major concerns with the hospitality etiquette of the staff including the manager as they posted a flyer that suites will need to be entered regardless of "do not disturb sign" on the door!!!!! I need to stay in Springfield till March of 2022 because of my job so the Hilton management needs to provide the service they are being paid for or I would like a refund so I can look for a cleaner hotel. I tried submitting this complaint on the hiltons website but the submission will not go through for some reason!!! read more

Homewood Suites by Hilton Springfield, VA - Hotels Near Me - Springfield, Virginia

I highly recommend this hotel. The staff was always knowledgeable and friendly. They have breakfast in the morning which includes cereal, yogurt, fruit, grits, sausage, eggs, coffee, orange juice, and bagels/muffins. The shuttle to the metro was on time and the drivers were friendly. (Be sure to tip them.) The only reason I took off a star is because our bathroom shower leaked (significantly) and the pillows weren't as fluffy as I would have liked, but I'm picky about pillows anyway. read more

We arrived in town earlier than expected. Called hotel in inquire about early check in, was told come by at 1. Came by at 1, then told needed an hour more, called at 2, was told be different person normal check in is at 3, nothing can be done. Upon arrival my wife walks in starts explaining to mgr and the employee bolts for the back, not to be seen again. But the other employee was totally professional. The room had very old furniture, the hardest mattress l've ever slept on, wallpaper beginning to peel off, but the bathroom was up to date and fine. Upon arrival we discovered that 2 big buses full of basketball players were there so we figured we need to get up early for breakfast, but we were too late as lines of kids, do we didn't bother with breakfast. Then taking suitcases out, no one at front desk, passed window to vehicle and see mgr or employee kicked back in chair asleep. After 3 trips and me exiting building he walks out, I told him keys in the basket on counter "drop keys here" his reply was I saw. Nothing about how was your stay, good bye or anything as he walked over to fill his coffee. The worst customer service and hotel we've stayed at. Diamond Club members that stay at Hilton hotels ONLY. I'm shocked that this hotel shared the Hilton name. I'll never stay at this hotel again and the few bad apple employees overshadow the good ones. read more

I am a diomand member so I spend ALOT OF TIME AND MONEY in Hilton hotels. Today I will be cancelling my future stays. I stayed at this hotel on 9/2 and since then they have been holding $901.14 from my credit card even after all charges went through. I've turned it in for fraud and yet even after all of this - no call back from anyone. I've chatted with the honors desk- they won't help. I've called every day for 10 days and no one calls back. I have been patient enough. Unacceptable. read more

This was a great hidden gem! The hotel is clean and a great location but staff is what makes this property fantastic. Suraya at the front desk is awesome she makes the property fantastic. She has a great personality and really made me feel welcomed. I look forward to returning just to see her! read more

Very nice place to stay, with access to food/services in walking distance. My choice to stay here was based on location, free parking ($25-$35) at other nearby Hilton properties, and also included breakfast. There is plenty of space here, as I never felt crowded around other guests while enjoying a quick breakfast, or taking advantage of the manager happy hour Monday-Thursday. The workout facilities are larger than most, and the premium wifi was around the 30-35 Mbps range. The staff is friendly, and there are a few food/drink options in the nearby strip mall. read more

Bad to worse to downright awful is how I would describe our recent stay at this hotel. Upon arriving the first evening we were told that the suite we'd booked wasn't available and so we would need to stay in a different, smaller room that night, then move to the suite the next day. Inconvenient, as we were completing a cross-country move so had a lot of luggage, but whatever. The suite we stayed in the second night was SO filthy with dust, mold or animal dander that I had an allergy attack, sneezing constantly, swollen face, unable to breathe. The thermostat was also broken in the bedroom and the A/C next to the bed was so loud it was like trying to sleep next to a train. The next day we requested a new room on account of the above problems and were told there was nothing available but that they would have a new room for us the following day. Meanwhile, I'm suffering from severe allergies and neither of us is getting sleep thanks to the sorry excuse for an A/C unit and inability to control the temperature in our room. The next day rolls around and we're told that there's not actually a new room for us...they were booked and the room we were told they had for us yesterday, vanished. Again, we were told we can have a new room tomorrow, however, we have to let the hotel staff move our things during the day while we're at work. Considering that we're in the middle of a cross-country move (waiting to move into our home) and have all our most valuable and irreplaceable items with us at the hotel, we asked if we could move our own luggage before leaving for work or after returning. The hotel staff said no because that doesn't work with THEIR housekeeping schedule. When I expressed my frustration with the way we were being treated throughout this stay, the manager HUNG UP ON ME. That tipped the scale and we decided to move. Clearly, this hotel's staff and management care more about their bottom line than the health and safety of their guests or a guest's particular needs (wanting our valuable and breakable items kept safe with us). Hilton really needs to reconsider the individuals in management and work on the customer service at this particular location. We were lied to regarding room availability and no attempt was made to put our needs above their bottom line. As we still had four more nights left of our stay, we opted to pack up everything (an SUV full on account of the move) and check out early in order to stay at another hotel. Inconvenient as moving hotels was, it was a whole lot easier to get a clean room and a good night's sleep at another hotel than getting the Homewood to provide that for us. We've had good experiences at other Homewood properties (husband is a silver member) but what we experienced at the Springfield, VA location will prevent us from staying with that Hilton again. TL;DR Massive allergic reaction to one room. We left 4 days early after being fed empty promises about getting a new room for three days straight and then being hung up on by the manager. read more

Homewood Suites is the most amazing, service oriented hotel I have stayed in, hands down. Every employee I have seen smiles, says hello, and asks if we need anything. Even in casual conversation they offer items we need (for example toothbrushes, local sights, metro info, another blanket, tour information, shuttle, etc). The room is top notch. Super clean, even the bed covers (the decorative blanket over top of the bed) is removed and replaced and washed. The property is very well kept and the staff takes great pride in every task they do. The breakfast selections are wonderful, standard menu like eggs, bacon, sausage, cereal, fruit, juices and coffee. Their evening social (Monday through Thursday) is more like a dinner, and is more than enough to feed the family, a nice alternative to eating out of you prefer to stay in and relax. The lounge area is family friendly. The only aspect I wish were different is the pool. Hours are limited and the pool is rather small, but the children enjoy it so I am not deducting any stars for it, as it is a nice way to let the kids get some energy out at the end of the day if they need to. The shuttle will take you to the metro and pick you up upon your return. The ride is only 5-10 minutes and you can easily get to all the areas you would want to see on the metro. Overall, this is an exceptional place to stay! I will stay here again on our next trip. read more

Stayed here overnight before coming back to New York. Friendly staff, neat room, and near food places and shops.

We truly enjoyed our stay at homewood for our family vacation. Great location about 40 minute train ride from DC and 20 from Regan National, but easy to get to and from. Close to a shopping area and mall so finding both grocery and travel needs was easy. The hotel itself has it all, pool, gym, and even a shuttle to bring you around the area (including to and from the metro). Along with a wonderful breakfast every morning and social hours for adults in the evening. The staff were always friendly, and kind, prompt with service and helpful with asks. The rooms were clean, spacious and comfortable. We would highly recommend for families traveling with children and for those looking to DC area on a budget. Thanks Homewood Suites and Hilton read more

Great hotel! Evening social is available with drinks and food. Free parking is amazing!! The rooms are clean and comfortable. Enough room for the whole family. Full size refrigerator and microwave are included too. Only issues are running out of food during social and having to wait, wine offered during free social was not good and our toilet made a lot of noises in our room but was bearable. read more

I love hotels. They're like a home away from home for a jet-setter like me. Also it's always nice to come to a place that has the bed made for you when you arrive and will make it when you leave hehe. I only visited this hotel for a conference but was still impressed, even though I almost got stuck in their Matchbox car sized parking lot. Everything has a modern feel to it from the off-white marble-esque tile floor to the comfy leather couches. Hookups for tech purposes such as mics, laptops, projection screens, and more were available. The bar was well kept and enticing with seating if you want to order food. There were large televisions in place everywhere in the lobby so don't miss much while you're away. All in all a nice space that can be used for personal or professional needs. read more