We travel to Knoxville a few times every year to visit family. We have stayed at several different…read moreHilton properties in the Cedar Bluff area, Turkey Creek, etc., but this Hampton Inn in Lenoir City exceeds them all by leaps and bounds. Here are a just a few things I love about this property: -the staff is always friendly and courteous -super clean all around; the lobby, hallways and rooms. Our room is always clean and and the cleaning staff is very personable by leaving nice notes and providing their name -large rooms with multiple outlets, charging stations, multiple hooks in bathroom for hanging toiletry bag, towels, etc -although a bit of a drive from downtown Knoxville, this location has a Cracker Barrel and an Aubrey's within walking distance -night light in bathroom -comfortable bed -good sized closet with plenty of hangers - complimentary treats in the lobby (fresh baked cookies, hot chocolate bar) This hotel is great and highly recommended!

I've been going to Hampton Inn for many years around the country and really love the brand and I am…read moreloyal Hilton customer. This specific Hampton Inn had the most unfriendly employees I've ever encountered and I feel like they need to be trained better and the management needs better oversight of basic customer service skills. In hospitality you're supposed to smile and be gracious and be friendly. There was no southern hospitality. Very cold personnel was the general experience.

Holiday Inn Express is our go-to hotel chain, and we've stayed in plenty of them. This one's a…read morelittle below average. Not that it's awful or anywhere close; it's just in need of management that sweats the details. The toilet ran the entire duration of our 3-night stay. There is no way housekeeping could not have been aware of it, so you must conclude that they don't care. Same for the ripped shower curtain. Be aware that this hotel is on the wrong side of Knoxville for doing any of the Pigeon Forge activities like Dollywood, so factor that into your planning!

The location is a little on the scary side and parking is tight and limited. Room was clean but the…read morenoise level at night was ridiculous. Between doors slamming and literally rattling the bed and kids running up and down the above our room, sleep was hard to come by. The shower was good and hot for about five minutes and then went ice cold out of nowhere and never got hot again. We came back to the room one night to find the floor by the elevator wet and sticky, told the front desk about it and the next morning it was still there and now reeked. From the empty 12 pack laying in next to the garbage can ,and the smell ,it was a beer mess. When we left I needed ice for our cooler, the only ice machine that worked was on the third floor, after going to all the other floors. There are a lot of other options in the area but I have always been happy with holiday inns, going to have to rethink my choices in the future.

Horrible. Room smelled like covered up smoke. Visible mold in shower, toilet seat broken and two…read moremicrowaves stacked on refrigerator. Not worth the money. Run

Worst place ever. I'd give it zero stars if I could. First, I booked through Priceline. I drove…read more10 hours and upon my arrival I was told that the owner canceled my reservation and that if I wanted a room I would have to pay full price. The owner himself said I would need to ask Priceline for a refund fir my original transaction and pay him with credit card for full price room. He is a dishonest, woman hating liar. Do not deal with him or go to his hotel. Secondly, the rooms are dirty, his employees state that they are required to lie to patrons so he can scam patrons for more money. There are bugs; probably roaches, stains everywhere on walls, linens and in bathroom. Lastly, it appears they rent long term to drug addicts. There are hypodermic needles in parking lot and some questionable looking people. Stay away!!!

The staff we saw were friendly. The breakfast was better than many hotels we have been in lately…read more My kids even said it was really good and they went back for seconds. The hotel as a whole was clean. We also had our washcloths shaped as hearts. The only staff we saw were the cleaning staff who happened to hop onto the elevator just as we were getting off for breakfast. We also saw the cook who did a phenomenal job at keeping the food filed and hot even past the end of breakfast because people were still coming down to eat. They were really friendly but there was no one else.

Rolling thru Tennessee and decided to stop here at our halfway mark. It seemed to be a newish…read moreFairfield Inn per everything on line, so here we came. The service/receptionist was quick and efficient, so that was something to be grateful for. The room was about standard fare. Nothing great, nothing terrible. I fear it will age poorly, but for now - it was a thumbs up for me.

Went into my room and a piss stain on the sheets and it looked fresh and some type of debre. Got…read moreanother room and debree on sheets and dead bugs everywhere. They are dog friendly if you pay 20 a night. I'm sure they rent the rooms by the hour.

ABSOLUTLEY BEYOND HORRIBLE!!!!!! Called for reservation which told of one price, upon check-in had…read moreadded taxes/etc. on which wasn't told about.....room had an awful drip from the bathtub/shower resulting on water on floor....one of the double bed flat sheets had blood on it! When told front desk they offered to move us to another room which agreed to but front desk person (a man) didn't even offer us (2 girls) to help with moving luggage/personal items at midnight. He finally helped but only upon my insistence! He called his manager who came to work in the morning and never offer any kind of discount for the crappy room, horrible service, and inconveniences! Will sleep in my car before ever staying there again!!!

This hotels customer service is better All Of the 5-star hotels I have ever been in! They are very…read morecourteous, helpful and friendly. No matter the time of day you go in, whether 3pm or 3 am they always greet you with a smile. The rooms were always clean, and tidy. Not too much noise. Other than those maybe in the parking lot headed to their rooms. They also have a pool for those that need to let out their inner mermaids. I put my feet in. :) I didn't take pictures because every time I went in I was ready to go to bed. There are restaurants in walking distance, chick fil a, Captain D's, Shoneys Dunkin' Donuts, lots of gas stations and a Walmart 17 minutes away via walking (yes I walked there lol) Again, great place for the price and great customer service!

The place had BED BUGS. Then the front desk worker had the nerve to ask if I wanted another room? I…read morethink I'd rather light myself on fire and drag my bare crotch on a gravel road behind a car going 90 mph. Got a refund will NEVER be back.

Now this is a Great Hotel. Friendly staff and front desk service. Beyond accommodating and…read moreconsiderate. They didn't have Honey in packs and when I asked if they did the Owners came down and literally gave me a jar of honey to use for Our Sons night time Milk and Our Tea. They went out of their way to accommodate. The waffles for breakfast were good. No Protien. The beds were super cozy and the hotel was clean!! No Bugs and the AC Unit and Heat worked VERY well. We enjoyed our stay. Everyone there, the housekeepers, front desk and Service are wonderful to Work with! Thank you for a great stay!

The room was clean the front desk young man was very friendly and helpful. The price was very…read morereasonable we recommend a stay here we would stay here again

Don't overlook this value hotel. It is clean and comfortable. The owner/general manager is Umeah…read morePatel and he was very cordial. Much of the hotel has been updated including shower surround and sink area. This is a great place to stop when driving from Florida to Ohio. This is my second time at this hotel. We will be back!

Stayed one night and was pleasantly surprised. The room was clean and fresh-smelling--no odors,…read morewhich is always a big plus. It was quiet, and parking was easy. Breakfast was convenient, waffles, bananas, yogurt, cereal and hard boiled egg. The bed wasn't as comfortable as higher-end hotels, but comfortable. Excellent value overall.

It was nice clean place. I didn't like breakfast, but it is just me. But they had decent coffee…read morewhat was really helpful !

The 2 rooms were clean and spacious. The staff was very friendly and accommodating. I would not…read morehave found this gem if there wasn't 5000 kids in the area for some religious thing. Ken Patel the owner was great. Just a cold breakfast but that was fine.