First off, this hotel was so clean. Every area was very well maintained. We had a problem with our tub draining and they were up to our room immediately. The breakfast was great and they kept the food area super clean. The staff was all super friendly and helpful. The only down side was, they didn't tell us we needed to request housekeeping for the next day and we kept wondering where they were! but that got sorted quickly once we asked. Also, the pool was FREEZING. We asked several times if they could heat it up a bit but they never did. Other than that, it was a great place to stay. read more

We spent 5 nights at the Plymouth Comfort Inn in August 2023 and liked everything about it. The room and beds were very nice, the breakfast was good and the front desk staff were courteous and helpful. read more

Getting to the point, we stayed 2 nights for a convention. The first night around 11pm I hear loud noises from the hallway only to see the room door come open and 4 men (under the influence) walk into the room using a room key just given to them from the front desk. As a single woman this was frightening. The men were nice, thankfully and agreed to go back to the front desk. One gentleman commented, "they said there may be someone in this room but weren't sure." UM Who assigns a room if they aren't sure and why weren't they sure??? There was NO Apology or any kind of compensation made for this experience. I contacted the corporate office only to be told that I needed to contact the location for billing issues. It wasn't a billing issue; it was an invasion of space that I rented issue. This seemed to be a business-as-usual incident for them. I will not stay at any choice hotels going forward including Hampton by Hilton as they are apparently taking over the Plymouth Comfort inn. This was an awful experience. The hotel itself, may have been ok, however there were mattresses and other furniture in boxes all over the hotel. The room itself appeared to be unfinished. There was no coffee maker or cups, no ice bucket, no drawers, and it didn't appear the room was cleaned in my absence. Will not go back and DO NOT Recommend. read more

This hotel has nice size rooms but that is the only positive. This place SCAMMED my credit card. They copied my license and credit card. Rooms were not clean. I don't think bed sheets were washed at all. Stained bathrooms linens. Dirty rag in shower. Bathrooms very dirty. I had room 202 and the shower never got hot so moved to room 212 and it didn't have hot water at night either. Front desk said let it run awhile but after 1/2 hour they never got hot till morning. read more

If I could give this hotel zero stars I would. Me and my 2 best friends booked a king/pull out couch room at this hotel and it was the worst experience I have ever had at a hotel in my life. For starters it was filthy, and if that wasn't bad enough the customer service was atrocious. I had to wait in a line to check in because the two men at the desk could not figure out how to check anyone in. They couldn't get one man's card to work and told him to call his bank and figure it out on a Saturday night when he had already booked and paid for the room and when I finally got to them they tried to say the same thing to me and then said oh wait it just went through. They then proceeded to take my ID and quiz me on the information on it which I thought was weird but just brushed it off glad to be done with the 30-45 minute wait to check in. When we finally got in to our room it was so gross. The soap in the bathroom was already used; the pull out bed was stained, had an empty liquor bottle in it and had no sheets on it; there was trash on the ground and in the drawers all over the room; and there were literal cobwebs on the decorations. This room looked like it hadn't been cleaned in months. The pool was green and the carpet in the hallways outside the pool had chicken bones on it. We were disgusted but still willing to stay if we could get someone to clean the room so we went to the desk with the trash and empty liquor bottle and the man at the desk said "so, what? You want sheets?" To which I replied yeah at the very least. He then asked my room number and walked away from us saying nothing else so we went back to our room and waited almost a full hour and then came back to the desk and asked for the manager. A woman finally came out and said that sorry they weren't going to do anything for us and they didn't have any other rooms for us so we had to get a refund and because we booked through Priceline we had to get it from them and that Priceline would have to them and they could confirm the refund. We stayed on the line with Priceline and price line had to call them six times before they finally picked up the phone. The lady at priceline told us this wasn't the first time they've had problems with this location and that apparently the lady manager said we "weren't professional" like she knows anything about being professional. I will never book at a comfort inn ever again. Didn't get a picture of the liquor bottle because I had already given it to the man at the desk but I got a picture of almost everything else. read more

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I feel like I got tricked into this place based on the reviews compared to nearby properties. Either the nearby properties are horrible (which I doubt) or there's something fishy going on, because this place sucks. Anyway, on the plus side, the staff are mostly friendly and courteous and helpful, and the rooms seem pretty quiet. That's it for the positives. On the downside, the place is an absolute dump hidden in a dark corner off an industrial area, and the rooms stink. I was first given room 160, which involved a long walk along a long corridor with disgustingly filthy carpeting past the kind of families whose mothers swear at their children while smoking cigarettes, where I arrived at the room, which smelled like wet dog, Once I turned the heater on, I was treated to the smell of NYC subway urine. There was no way I was staying here for three nights. I asked for a different room and was given 230, which involved a ride up an elevator with even nastier grimy carpeting than hallways had, and a shorter walk to a room where I was assaulted by the stink of years of cigarette smoke. I'm sure some of it was recent, unlike the furnishings and decor. "Breakfast" is Covid-limited to takeaway bags of one of two Jimmy Dean frozen sandwiches, fruit, yogurt, water, etc. The entire place looked and smelled like old bad decisions, not the least of which was my decision to stay here. Never again. read more

Rooms are clean.. Staff is very friendly, accommodating and helpful especially Kurt... I have stayed here several times and have always had a great experience. read more

Ick. Previous reviewer Jinny obviously had a better room than I did! The room we had was quite small, and sooo packed that it was hard to move around in the room when the people are in it! And although we tried to turn down the heat, it was sooo hot in there the first night that it was stifling! The bathroom - such as it is - is also laid out badly: the shower and toilet are in one room, shut off from the rest of the room by the door. The sink is outside the bathroom, and it backs into the very tiny closet. Ok, at least they've got a closet! The shower was awful because it never got hotter than lukewarm. On the upside, they did have an ironing board and iron, and a hair dryer. The mattresses were not bad although the pillows were too soft. The hotel does have a pool and exersize room, open from 6:00am to 11:00pm. The layout of the public spaces in this hotel are very nice. As you enter, there's a wide open and brightly lit atrium, with stairs going up the right hand side, with sitting areas above the foyer, on the left and right. To the right of the main entry is a fire place and sitting area, and further in it's the breakfast room. Breakfast is included in your night's stay. Not a bad breakfast either. They seem to employ a decent number of people who were helpful and being kept busy while we were there. Another nice touch was the Bennigans bar and grill on the same lot as the hotel. Good food and service there! And the last and final plus side is that it was just over $100 per night. read more

Very dirty establishment. Carpets stained, bathrooms had dirty floors, cobwebs (with spiders) in bathrooms. Supposedly non-smoking but definitely could smell cigarette smoke filtering into room. The morning front desk clerk on Friday was rude and seemed annoyed when asking for coffee. Saturday/Sunday midnight desk clerk was super nice and friendly. She was the only good thing about this hotel. Garbage piled up outside of entry doors. Room card-key failed to work twice in three days. read more

Saw good ratings on Priceline, this place is run down. Hotel is not full, the room we are in is pretty run down. Will book another hotel for remainder of our stay. read more

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Terrible hotel business practices I booked a hotel at Plymouth Mi... made a mistake showed up to Plymouth Minn. they billed me for a hotel Room in Michigan and Minnesota. Unethical business practices. They told me it's was my mistake and they couldn't help me! I will never stay at a Comfort Hotel . read more

I was pleasantly surprised by my room here at the Comfort Inn. It's a good size, the room is clean and quiet, my heater/AC works great, and I get free wireless. I opted to use the free cable they provide in the room and here I am, yelping without any problems. Also, the parking situation has been quite good, even with all of the sports events happening this weekend. The staff has been quite friendly and I appreciate the move towards a green, eco-friendly policy with respect to your towels. Much appreciated. I understand that there is a free continental breakfast as well. Haven't tried it, I'll assume it's pretty standard. I also saw the gym. Again, haven't used it but it looks like everything inside is clean and working. Now, the negatives. I think there's cigarette smoke coming in through the bathroom vent, but I can deal. It is Michigan after all. And one other thing, it's a little hard to find the place once you get off the I-75. I only managed to guess that it was behind the Bennigan's. But it was really a guess. You could use some more signage. But again, I do like this place and I would stay here again. Especially for the deal of $60 a night. read more

I was sent to Plymouth for training for work. Given the proximity of this hotel to the office in which I was training this seemed like the go to place. The hotel recently went though a renovation that seemed mostly complete. The room was clean and bed linens were as well. I had a king size bed that was comfy and also small refrigerator in my room as well which was great for keeping dinner or drinks cool. The AC had a moldy smell too and how ironic I ended up getting sick midway through my week. To make matters worse, after putting in a full day training I came back to the hotel at 5 pm to the cleaning "crew" still in my room. Incredibly under the weather, all I wanted to do was crawl into bed and go to sleep, but had to wait 15 minutes for them to clear my room. Sound proof or even sound muffling did not exist. I was fortunate enough to stay at the same time as some travelling teen baseball players who did not quite understand the concept that some of us need sleep and the running up and down the hallways and the slamming of doors does not necessarily allow that. The free breakfast is exactly what you would expect for free. Cold cereal, donuts, bagels, coffee, juice. The staff is nice enough for the minimal contact I had with them. read more

I stayed at this hotel for 2 nights for a friend's wedding, and will never, ever stay there again. The room was clean, and fairly spacious. The continental breakfast was alright. My problem with the hotel is that I was charged for an extra 2 nights that I did not stay. Housekeeping reported "stuff in the room", but I have all of my luggage, and I handed my room keys to the attendant at the front desk prior to leaving. When I called to speak with an attendant at the front desk to dispute the charge, I was told "the charge stays", and that the manager would have to call me back, but he never did. This has been a real inconvenience, and I would not recommend this hotel to anyone because of the poor customer service. read more

Great hotel! The lady at the front desk was very nice and let me check in early (red eye flight and was so tired!). The guest rooms have been updated. The beds were super comfy and the WiFi very fast. Average size room. Has a separate sink/vanity area then the bathroom. Room has a fridge and micro which is always a plus. It's right off the freeway but tucked back from the road so you don't hear all the traffic from 275 or Ann Arbor Road. Good, solid hotel with great staff! read more

Based on Priceline this hotel is rated at 3stars. I am not talking about guest rating, because guest rating stands at 4.5 stars on booking.com. I think those people must be blind or they don't know what the industry standards are. You have a swimming pool and a gym here, but you'll not be sleeping in them. Hallway was dirty and lots of water damage on the ceilings. Some of the trimmings were also ugly and damaged. Let's talk rooms. It has that moisture smell. Ventilation is poor and their cleaning service doesn't do very good job. When it comes to maintenance I don't know if they have any at all. There is mold in the bathroom and some fixtures are out of place. They are also towel shy. Please take a look at the pictures and judge it yourselves. Based on what I see and have experienced here it should be rated as a 2 star hotel amenities wise. Guest rating is way overrated. Ugly, outdated and disgusting. Staff is friendly and that's the only thing good here. read more

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I stayed during the week for two nights and I have no complaints. It was quiet, clean and comfortable. The breakfast had a lot of options like waffles, breads, cereal, eggs and bacon, yogurt and fresh fruit--even rice and rice seasoning! I made reservations online a month early and check in was fast and easy. Check out was also fast and trouble-free. Lots of dining options nearby. read more

I'm not sure how this hotel got rated 4.5 stars. The guest and customer service is is probably the only thing keeping its rating. The hotel wasn't cleaned properly especially during a pandemic. You could tell the floors weren't vacuumed properly due to the pistachio shell left behind the nightstand, and aluminum wrapper that looks like it came off of the top of a drink? And the thing that bothers me the most is that we got breakfast delivered through door dash. My husband went to go look for our order after it said that it had been delivered. Now mind you I asked for a face to face delivery so I already thought that was weird. He headed down the hallway to see one of the housekeepers walking away with our food. When he confronted her she was talking on the phone and replied with "oh, I thought it was trash". So this is why I requested a face to face drop off... so sorry dash stars went down too, in my book. Don't know that I'll use them again. And I definitely won't be staying here again. read more

Very happy. Clean, quiet, and comfortable. Staff was excellent. Very affordable as well. I'll definitely be back.

I stayed at this Comfort Inn as a vendor at Art in the Park in Plymouth MI in July. It was a challenging solo trip, full of logistical challenges, so I really appreciated the support I received from the staff. They cheerfully shuttled me and my extra-heavy luggage everyday, back and forth from the event in downtown Plymouth. The business room was clean and easy to use, so I could check email, and the fitness room was visible to a busy hallway, so I felt comfortable working out there. My room was serene and spacious. The "continental breakfast" included several healthy options, such as boiled eggs, waffles, pancakes, plain cereal, fresh fruit and juice, as well as more typical sugary options. My only complaint as far as food goes is that the only place to eat other meals is a Bennigan's restaurant (across parking lot from the hotel building), which does not have much to offer a mostly-vegetarian eater. It would have been more pleasant and convenient if the breakfast room offered simple snack or meal foods later in the day and into the evening. If staffing is a problem, could operate it like the old Horn & Hardart: pre-made sandwiches behind glass doors that open when you put your money in the slot. LOL One of the best surprises for me was that the whole building, both public spaces and my room, smelled fresh and clean, without any chemical off-gassing that one finds from cleaning products used in other facilities. I'm extremely sensitive to chemicals, so this was a great bonus for me. While the Plymouth craft show was not profitable for me, the trip itself was definitely successful, thanks in great part to the friendly and helpful staff at this Inn. Particular kudos to Casey, Megan, Carlos, Dalton, Yvette, and the breakfast lady. Very professionally run facility. read more

8days into my 10day stay and overall it's been a pleasant experience. The staff are very friendly and they seem sincere. This morning the ice machine was getting repaired so one of the staff members took me into the back to get ice from the kitchen. My room was clean and stocked. The only issue I've had here is my key cards keep deactivating somehow. I've had to go to the front desk 3 times now to have them fixed. I would definitely stay here again. The coffee is pretty good too! read more

The problem was never resolved, their management team avoided my phone calls. If I lived closer I would have gone to this hotel in person to argue with the management. The only good that could come of this is if they go out of business. As they don't deserve to operate and continue to ruin people's wedding nights. read more

I hate ALL Comfort Inns, Everywhere. Ive stayed a few in my day and this one was no exception. Nice staff and a reasonable hot breakfast but the rooms have no sense of the word comfort. The carpet looks and feels 25 years old. The TV in all its glory has about 15 channels. The beds are cheap as well as the sheets. lets just say i didnt want to sleep in the sheets or shower or let me feet touch the carpet. good luck if you ever stay here. read more

Food service Kim made our stay very hospitable and she will be the reason we come back here. She always went above and beyond to accommodate our needs and I watched her care for everyone & she always had a beautiful warm smile on her face.This place is very clean they would of received 5stars but if you ask housekeeping to come back they will not come back to clean your room. read more

This hotel appears cleaner than other comfort Inns I've stayed at and it was surprisingly nicer thank expected. However, the first room they gave me was dirty. The beds were made but none of the toiletries in the bathroom had been restocked, someone else's dirty towels, and used soap was still in the shower. The staff was very pleasant and obviously switched my room. This was okay until the morning when the house keeping staff was talking incredibly loud outside of my room near the laundry room. While everyone was very nice and helpful and breakfast was decent I would have preferred to be able to sleep without hearing the conversation of the staff. read more

This is my second stay here and I am again impressed with their customer service, cleanliness and overall atmosphere! During my first stay I was not feeling my best and had to extend my stay several times. The staff was wonderful and quite helpful. This stay has been great also and they were quick to accommodate an unplanned extension due to cancelled flights. You won't find anything better in this price range. Also, in my experience so far, this location is the exception, not the rule for this chain read more

I stayed at this hotel on June 22, had my items stolen and still have not heard back. Here is my original email: Good afternoon, On Friday and Saturday night, June 19th and 20th, I stayed at the Comfort Inn in Plymouth, MI (40455 Ann Arbor Rd, Plymouth, MI 48170) in room 130. All was fine until we returned back to Chicago and realized that we had left my two dresses (bridal shower) in the closet. I called the hotel today, and after numerous times of having to call back to hear any sort of answer, I was told they "didn't turn up". We vividly remember leaving them in the closet and now they are no where to be found. These are $476 worth of dresses that need to be compensated. I expect to hear back in a timely manner to make up for the huge lack of disrespect in your Plymouth, MI location. I would hope not all employees are taking items from customers and that this is an isolated incident. I planned on blocking off rooms at your hotel for my upcoming fall wedding but subjecting my guests to this type of treatment is not something I want to risk. I am confident you can make this right. read more

I have stayed at comfort inn's and quality inn's for work just about every week and this hotel right here is BY FAR the nicest and cleanest I have seen. It reflects a more expensive hotel. Everything in it is brand spakin new. Nice faucets not your standard hotel faucet, brand new comfortable bed that is higher off the ground than most and an above standard.... I'm gonna guess about a 42" flat screen which is on a nice tall piece of furniture so when you lay in bed, your feet don't block the screen! (It's a pet peeve of mine that many hotels have the tv way to low in relation to the bed lol). Even small things like a couple of small bottles of water by the fridge. They didn't just slap some paint and update this place cheap, they went all out. I was extremely impressed. read more

I booked a block of rooms at this hotel for my wedding guests two months or so ago. The staff was incredibly friendly and helpful. We however were a little taken a back when upon checking into one of our rooms the bathroom had not be cleaned. There were long hairs all over the shower, dirty towels on the floor, and half used shampoo/conditioner bottles. We went to the front desk to have the issue addressed, and they quickly apologized and move us to another room. The breakfast buffet was a little below average as far as hotel free breakfasts go, but there were plenty of options. read more

Horrible experience. Please save your money and book another hotel. And, what ever you do, do not give this hotel your credit card!!!!

I only yelp if things are really good or really bad. This Comfort Inn goes in the really good category. I stay at this hotel everytime I am back in Michigan. Its been 3 or 4 times now. Rooms are awesome since the remodel. Big TVs, complementary waters, mini fridges, comfortable beds, new carpet and the staff is always friendly and courteous. If you're staying in the Detroit area, can't beat the value for the price. read more

This hotel is right off the freeway. The front desk people are very friendly and helpful. The furniture is a little outdated, but we were very happy how clean the room was. The breakfast was also good. read more

Stayed 4 nights, nice place. Great location, breakfast was great! Room was clean air conditioning worked very well. Clean, big tv. would definitely stay again. read more

Showed up at the hotel to check in to our hotel and were informed that the reservation was cancelled. They were very rude and not helpful and basically said the fact the room was cancelled was out of their control and they knew nothing about it. The general manager basically told us to go find another place to stay and didn't even apologize for our the fact we have no where to stay even though had a reservation confirmation text reminder 1 day prior to our trip. So this was the last thing we expected. read more

The Comfort Inn Chain of hotels is listed as pet friendly on multiple websites. Upon making a reservation and inquiring about associated fees, I was informed that THIS establishment does not welcome family pets. The reservations clerk at this location told me that the new owner of this franchise does not want family pets on his property. This is wrong. I can only equate it to a McDonald's franchise owner being a vegetarian and making a rogue decision not to serve hamburgers. Sorry Comfort Inn, I might be a lowly pet owner, but you have lost my business for good. read more

Was attending a family funeral. Great price point. Love this lobby--mid century, clean and modern. The coffee is goood, breakfast is better than average. Every single person at this hotel acts like they're on the same team, no matter their job. It's a great location --- quietly tucked back off Ann Arbor Road and very close to 275 so if I have to catch a flight, it's in easy reach and I don't feel as if I've slept at the airport. It's easy to get to Ann Arbor and Detroit from here, which is important when visiting family. And Plymouth has that great Italian restaurant that makes me feel like I'm eating at home, with a much classier, better dressed sort of people. LOL. read more

DO NOT STAY HERE - HORRIBLE CUSTOMER SERVICE AND REGARD FOR CUSTOMER. My Wife and Daughter were denied a room (had a reserviation) because they asked how long before their room was ready. The staff told her they were backed up and the room was not ready. After waiting a while longer, she said she was going to give a review on Yelp! They then refused to give her the room because she said that. Sooo ... when a customer is unhappy with your service and wants to bring it to others attention, you deny them a room? That probably will not increase your rating! read more

I was wrongly charged $150.00 for smoking in their hotel room. I do not smoke! I was on my way to a hockey tournament in Detroit, MI for my son's team. We stayed there for a max of 10 hours, just to sleep! 9pm-7am. Again.......we do not smoke! The manager, Greg Davis, told me he personally inspected my room. If the room smelled of smoke, I would have asked for another room. Smoking is disgusting! read more

Great experience comfortable comfortable comfortable. Thank you Diana for your hospitality you made everything so wonderful and easy. We will definitely be back especially because of you thank you. Thank u. read more

This business is a sham! On Saturday 12/3 I stayed at this hotel for a wedding. After checking out the hotel charged my card $114 when it was supposed to be $104. They also charged me $150 for damages to the sheets and mattress pad due to blood stains. Neither I nor my boyfriend were bleeding anywhere and I was not on my menstral cycle. The hotel refused to refund me the money even though I did not cause the damages. They are also refusing to send me the photos of said blood damage. I am a mother of two boys, and have removed blood stains from clothing and sheets with no issue. The only way they would not be able to remove it, was if the blood was old and has been sitting for a long time. I would also like to know how they knew they were in room 205, because a good majority of the rooms were not even numbered! I feel disgusted that if there WAS blood damage to the sheets and mattress pad, that it was someone else's blood that we were sleeping on. After googling this hotel I seen MULTIPLE complaints about the same thing from other guests. I have contacted the better business bureau, the health department, as well as OSHA. read more