Don't know how but we were told two suites were reserved for us. Lorraine was EXTREMELY helpful and…read morewonderful in getting that changed even though they have a 24 hour cancellation policy. We only needed one suite. We just changed the date for a return trip. We were on our way to MD for a family visit. We didn't need TWO two-bedroom suites. We will use the other suite when we return home to IN. We always stay at Residence when traveling with extra adults and grandkids because it is halfway to our destination. She was also FABULOUS at finding a pack and play for the little one. The suites here are great, roomy, full kitchen. The breakfast is lovely and the staff so warm and friendly always smiling and saying good morning. We have made and will continue to make memories here.

Stayed here last Saturday 7/18 on rewards points from Marriott BonVoy. I frequently stay at…read moreMarriott's for work and usually have a very good experience. Unfortunately I did not have that good experience at this Marriott. The hotel was very clean and very quiet - very much appreciated. My issue is with the billing. I used a lot of Marriott points for the stay and there should have been no charge. I got a charge of over $100 on my card a few days later. I contacted the hotel and was told the charge was in error and would be removed - the hotel said then needed to contact Marriott corporate (BonVoy I assume) to have them resend the certificate for the award points. I waited one week and the charge had not been removed. I called back around 3 pm on a Monday and they said there was no one in the office. I then called Marriott BonVoy and was told by them that the hotel directly issues the refund - Marriott BonVoy can't issue it. I wrote a review on the Marriott website as detailed above and then the manager emailed my saying they need to contact Marriott BonVoy for the certificate. The same exact thing they said a week ago. Very dissapointed that a Marriott Platinum member with Marriott has to be bounced back and forth between the hotel and Marriott BonVoy to get back money that should not have been charged. Hopefully this will be resolved at some point.

Stayed in a ADA king room with a bath this time. Very nice. Plenty of hand rails. Easy access. Same…read moregreat service.

"I had a terrible experience at the Hampton Inn. As soon as I arrived, there was a strong smell of…read moremarijuana on the premises, making me feel very uncomfortable. The staff was extremely disrespectful and inattentive. When I called to make a complaint, they were even worse--they told me to mind my own business, harassed me, and told me to stop interfering with their workers, then just hung up on me. I would never recommend staying here The employees are disrespectful and doesn't do anything you ask or need ! I wouldn't stay here again or ever. If I was the only person alive. ( DO NOT STAY HERE ITS A NIGHT MARE !!!!

We pulled in late after sitting in traffic behind an accident for 3 hours. Marla at the front desk…read morewas warm, welcoming and personable. She found us a room. Room was clean. Breakfast was ok. But Marla made our stay!

I've stayed here a couple times during my travels across the US. I like this as much as the Home2…read moreSuites, plus Microtel is cheaper. During Covid-times, weekend breakfasts don't have nearly the selection of hot foods, though. Clean, spacious, nice bathrooms, very comfy beds and they accept dogs (for a fee). The desk person took my reservation while I was on the road, about an hour away, and made it that I could really just pick up my key when I arrived as it was very late. Great service.

We've now stayed at this hotel twice when traveling to Philly to see family. Is this becoming a…read moreregular stop for my family? I think so! Again this was the only pet friendly hotel we found in the Wheeling area that was at a decent price (about $140 for the night). And it was a great fit! We got the double queen suite with the kitchenette. This is an older hotel, but it was very clean and served our needs. I also noticed that since our last stay the pillows may have been upgraded -- yay! This hotel accommodates extended stay guests, and it was neat to see the "lending library" of books and games for those passing through. It also has a small store in case you forgot to pack some necessities. This hotel doesn't offer a continental breakfast, but there is a Panera in the same parking lot. And like last time, the staff were above-and-beyond welcoming and helpful. They were great to interact with. We will definitely stay here again!

Every single star is a 5. I hate that I'm 2 weeks late with this review, but this staff was so…read moreamazing! We came here with a lot of kids and family and they went above and beyond. I genuinely don't even know how to thank them. Please stay here if you're in the area. The staff is the best I've ever experienced and I travel a lot. Thank you so much!

Clean rooms, king sized bed as advertised, polite front desk staff. Would definitely stay again.read more

Honestly, for the value, unbeatable compared to other states and places I've visited. Lots of great…read morelocal food nearby such as West Texas roadhouse and DeFelice Pizza. Extreme budget value! And directly across the street from the Ohio Valley Mall.

Yes we had a very good stay the room was nice we were here for over a month however part of the…read morereason why I moved to another hotel was because of one of the guys that lived there and works there and works at the gas station would not quit hitting on me I was saying some vulgar things I also quit going to the gas station I did not mention anything to Heather the manager I just decided it was time to move on and that's what we did but the hotel itself was great and Heather is great

Chose this because I had a dog and it was one story. Will not be back or use this chain again as…read morethis hotel makes hard and electronic photocopies of your license and keeps it. Beside the danger of identity theft, that's a sign to me that they are used to riffraff. After entering our room, there was a list of costs for accessories on the desk, I'm guessing in reference to people stealing. The kicker was when my husband found a used bar of soap in the shower. Was exhausted so we slept but beat feet first thing in the morning. Never again.

We had a wonderful stay. Checked in late when we left Columbus after the longest week ever…read more Employees were friendly. Breakfast was clean and well-stocked. Lovely pool. Bed was comfortable.

I've been in my fair share of hotels during traveling... this is top 3!! Absolutely beautiful and…read moresparkling clean. The decorations are so welcoming and really make it feel more homey. The staff is friendly and helpful. Breakfast- amazing! Name brand everything, fresh, clean, so many options for cereal, yogurt, oatmeal etc. I'm very happy we decided to book here. It's been a wonderful stay. Thank you!!

Here is why the score. And I am being a bit generous. This is a 2 stars but the staff was super…read morenice. Also the accommodations are not bad. It's a clean room. The design of the overall hotel is good as well. My room was fine and had everything in it. I have stayed in at least 60 Fairfield's across the country so I know my Fairfield's. Here were the issues. I have on my list for my room requirements to not be close to the elevator. My room is in front of the elevator. My other criteria is to be on the top floor. I got the top floor. But in front of the elevator sucks. The other issue is my room key. I got the mobile key. Did not work. Couldn't get a hard key because there was some kind of glitch. We had a wedding to go to which is why we were staying here. So we did that and when we returned many hours later they had the key. Just inconvenient. Oh and when I went to use the hair dryer there was a McDonalds bag stuffed in it. So at first I was uh oh no dryer but it was there. But come on maid staff. Look in the bag?? Also the bottom bed sheet came off the bed in the middle of the night. Hate that. The staff at the desk was nice. Which is why the score. But again, what a pain. A bunch of little annoying stuff. Would I stay here again? Probably. Would I make sure my criteria was better met, yes.

decrepit older property. tear down and rebuild. nice staff. decent location but very worn out.read more

Booked online for 4 days and 4 people on August 19th at 11pm. Got there on the 20th at 2:30am and…read morewas told they couldn't find me in the system. Was charged another $80 for a night as a result. Spoke with a different worker at 10:30am and was told I was in the system and would receive a refund.Also at the same time asked to have my room recleaned due to the dead and live roaches found in the room. Was told housekeeping arrives at 11am and would do so. Went to work, got a call from my child saying a different person stopped her, said that we were only allowed 2 people per room and would be charged for any people above that $10 per day per person because they have bills to pay. Called spoke to the man who yelled, cussed, and then hung up on me when I refused to pay the additional charges and wanted to speak to a manager (told me I wasn't the fing boss and the manager didn't wait for me). Called Expedia who also got cussed out and hung up on and they said I wouldn't be recovering a refund, that I never complained about roaches, that I was there for 2 days (was there at this point from 2:30am to 3:45pm)

I made a reservation through hotels.com . Called before i made the reservation and asked how much…read morefor a room, without asking me how many people or what size room said $69. So i booked online for cheaper and went to check inn. I walked in and said i have a reservation for Majors. The assistant manager Arvind Patel said no we have no reservations. I said i booked it online. He said well our internet is down. He then tried calling someone leaving me standing in the lobby why he went outside to use the phone and sat in his van . When Mr Patel came in he said okay i got you a 2 bed queens room. Just give me your id and credit card. He then presided to tell me If you give me $10 more dollars i will put you on the first floor. I said no way i can go upstairs and so can my kids i have with me. I went out to get my children one whom is an adult and one who is 12 years old. He stopped us saying wait wait like my 12 year old was an adult. After checking in The internet wasn't working so i went to the front desk and spoke with a gentleman who said Mr Patel will be back in 20 minutes and you can ask him. I went back to my room and turned the TV on and it said we had a tornado warning for counties around us. I wasn't sure what county we were in so I went out to the desk to ask. Nobody was there for about 10 minutes so i went back to my room and waited for about 5 minutes. Went back out there and Mr Arvind Patel was back. I asked him what county we are in . He said I DONT KNOW. Why? I responded there are tornado warnings out and i was trying to find out if we are in the path and needed to take cover. He said loudly I don't care What do you want me to do save you? I said no just tell me the county we are in so i can be prepared. He said he doesn't know. An African American gentleman employee by the name of Mike (I believe) walked by and overheard and said miss i can help you. Took me to a computer and told me the county and showed me the Doppler and told me he would come tell me if we were in the direct path and needed to take shelter. Very nice gentleman who was very courteous. Went back to my room and looked down at the floor as i was walking in and there on the floor is a DEAD BIRD!! So i started inspecting the room even more and came across wrappers and trash under the bed and someones hat laying on the floor on the far side of the bed . Dead flies in the window pain. The handle and door plate was filthy and i wiped it with a washcloth and it was GREEN!. Yes the door handle and plate was green. Dead leaves on the floor in two spots. There was a penny on the floor, holes in the wall in the bathroom and food crumbs in the dresser drawer. The air conditioner in our room leaked onto the carpet and was soaked when we woke up. The phone rang in the room so i picked it up and what do you know, Broken, caller couldn't hear me at all. I took pics and went out to ask Why on earth is there a dead bird in my room and trash under bed and hat on floor and holes in the walls and filthy door plates and handles and if they could tell me who called because phone is filthy and broken. After it started raining it was like a flood in the lobby and the hallways. The entrance to the lobby literally had an inch of water and no signs or anything like a bucket in that location. Mr Arvind Patel presided to tell me well you have been here 4 hours, then he changed to 3 hours then 2 because he had known that it was just over 1 hour. He then said that I put all the trash under bed and filthy the door handle and then scolded me for using his washcloth to wipe door handle saying you ruined MY washcloth. I told him it needed wiped and i wasn't using my clothes. He then called me a pain i the butt! Asked me why my husband isn't handling this. Very sexist remarks made by this man. I asked him what his name was and he said hes not telling me. I said you are in customer service and you wont give me your name ? He said Im NOT customer Service Im front desk. Another guest came out because he heard MR Arvind Patel was yelling and cursing at me at this point. He handed me Mr Patels business card and said there is his name. He made my wife cry. He really enjoys making women and children upset. Mr Patel then said you just leave and i give you money back. I said great and started walking away and turned around and said OK give me my money and we will leave. He said no i wont. You didn't pay me. Another employee came to me and said that hes sorry but Mr Patel tells people that all the time but will not give back money. At this point i went pack to my room and called hotels.com who then presided to call the hotel to see they could rectify the situation. Hotels.com called me back and said im sorry miss but he cursed me out and hung up on me. They promised a swimming pool which there wasn't one, The room was Filthy , i was treated poorly my the assistant manger Mr Patel who told me he dont give a f*ck if i call corporate and the health department.