Erin the coordinator was so helpful! We had a caregiver the next day after meeting and signing paperwork. My elderly father instantly liked Kemari the caregiver and the backup caregiver Marcus was just as kind and patient with my dad. We have had a great experience. When we had to make an adjustment in the schedule, Lindsey was so accommodating and understanding. i highly recommend calling Comfort Keepers. It's such a relief to have help in times of need, and help that really seems to care. - Kelly S. read more

Great company! The staff are very knowledgable and the caregivers that were assigned to my mom were a lifesaver.

This place is not able to keep employees for whatever reason. There's always a change in staff so care is very inconsistent. It's very unfortunate because I had high hopes for this company from the information they gave me. I gave them many chances As you can see, many people feel the same way. read more

Comfort Keepers Doesn't Live Up To Its Name It is difficult to express the level of frustration, disappointment, and angst Comfort Keepers has caused me. What I needed and requested was someone to stay with my loved one, as well as help cleaning the apartment. I thought the cost was high, but agreed because not only would they be there for my loved one, who sleeps all the time, but would also be helping me with cleaning. I expected with a "reputable" company I would be getting quality care and service, which is exactly what was in the contract I signed. I was told that the same aide would be assigned, so the patient and aide would be here consistently for them to become familiar and comfortable with each other. However, of the seven times they came, five different aides were sent. Three of the times the aides came, they were 15 to 30 minutes late, which didn't start things off on the right foot. I pointed out what needed to be done, in terms of cleaning and care-giving. When I returned I could tell the aide did only superficial cleaning, and did not do all the things I asked them to do. Each aide seemed to have their own idea of what should be done when it came to the services rendered. Cleaning was not constantly done, and when it was done, it was not done well. When I mentioned the required services to one of the aides, she said they were not a cleaning service and only provide personal care. However, the plan of care specifically listed all the house cleaning that was to be done. I attempted to contact the initial person who worked with me to explain their services and develop the plan of care. It took 3 days and 3 calls before I was able to get in touch with her. I was reassured that everything would be addressed, and I asked for a copy of the contract showing that cleaning was part of the agreed upon terms. It seems this wasn't addressed with the aides as I was told would be done, because I continued to have the same issues. An aide supervisor called me and lectured me on my expectation being outside the scope of the services they provide. I pointed out that was not what was agreed upon in the contract and even showed them the terms. When aides agreed to do cleaning, it was obvious they did not clean well. One day I cleaned after the aide had left and had two dusters full of dust from areas she said she cleaned and a vacuum cleaner full of dirt when I vacuumed. The aide lied to my face saying she did everything I requested. As soon as I could, I terminated the contract with the required two weeks' notice, so I could wash my hands of the terrible service provided, or lack thereof. I would absolutely never recommend Comfort Keepers to anyone, and in fact would suggest they look elsewhere if they want quality services. read more

Care is last thing you can expect from Comfort Keepers. Do yourself a pleasure and save time, money and nerves by looking for a different care provider to care for your loved one(s). read more

BEWARE OF THIS COMPANY This company although presents a good front has a terrible work ethic. I was promised the same caregivers on a continual basis in 4-6 weeks, they said they had plenty of staff and it would be no problem, we had 18 different people in the home in a span of 4-6 weeks. We only had 2 regular caregivers 1 day each a week at the very end. The caregivers were continuously late. My mother was charged even when they were late and it was never adjusted. They claim they have an app that tracks if the caregiver is at your home but on ALL occasions that the caregiver was late at the end of the day it showed them checked in on time. This feels like a scam in order to take advantage of elderly people. 10-20 minutes late a day adds up. They take a credit card before they will provide services and charge at will. They charged for a entire day when the caregiver was 1 hour and 45 minutes late and asked not to come as I had to secure someone else so my mom was cared for. THEY STEAL ELDERLY PEOPLE"S MONEY!!! Most of the caregivers DID not follow written instructions to care for my mother. One of the days the caregiver left the home and left my mother alone for over 2 hours until they were able to find another. Another day the caregiver did not give my mom her medication that causes severe withdrawals if not taken. They gave her coffee and toast for breakfast when she doesn't drink caffeine and the breakfast that she was suppose to have was written down. The manager Dawn Pudlin never returned any of my calls or emails. She appears to not care about the elderly people Comfort Keepers is in charge of just how much money they make. read more

I strongly urge you NOT use this service. I was in hospital with a head injury and they talked to me into buying a service that was way over what I needed.....When I got out of hospital and feeling better, I tried to explain that I did not need all the services, yet they continued to charge AND took it directly from my bank account... They accused me of "nickel and diming them to death"..... They charge you weather you use what was agreed to whilst in the hospital with a head injury..They took full advantage of me and my illness... Anyone is better than this company read more

From customer service to the business office to the comfort-givers who enter my mother-in-law's home like clockwork multiple times a day, Comfort Keepers in Ft. Myers, Florida, has been a life-saver (literally; they once found her on the floor unconscious). But on a daily basis, the 1st-place trophy prize goes to MARQII. I sent my m-i-l a tablet for Christmas so we could visit with cameras on throughout the evenings. It's a device with certain quirks, and I included a blue tooth speaker. I can't imagine many caregivers having the patience and know-how to pick through all the instructions (or do without even reading), to hook it all up, to make it look nice, and to come in EVERY DAY to make sure the connection is made before she attends to the usual things. Marqii has gone above and beyond, especially when the technology takes longer to get going. As for David in the business office, we SO appreciate getting credited for the period of time my mother-in-law was recuperating from surgery at the home of a friend. Some companies wouldn't be ethical about it. And the conversation with Kate about changing the schedule to accommodate videoconferencing was cheerful and gratifying. (I'm impressed that she knew what time my m-i-l's shows come on -- the key piece in setting the schedule just right!) read more

Comfort Keepers - This isn't the tablet mentioned in the review, it's a laptop. But this is the general spirit of what Comfort Keepers makes possible for us. - Home Health Care Near Me - Fort Myers, Florida

I found them prompt, efficient professionals but ultimately too expensive as corporate providers usually are.

Excellent service, VERY professionall and fast, thanks so much for taken care that we're they're doing. I'm HAPPY.,

If you are reading this review I assume you are looking for assistance for a loved one. That being said I would HIGHLY DISCOURAGE you from using Comfort Keepers of Fort Myers. My father in law is 93 years old and suffers from early on set dimentia. We were looking for an agency that would help us in the mornings. We needed someone to come each morning, get him up from bed, assist him in getting to the bathroom, change his night diaper and feed him. My husband and I trusted that the employees from Comfort Keepers would care for him as they would their own loved one. He only eats breakfast and dinner so it is crucial that he eats both meals. Instead they didn't feed him for the 3 days!!! On the third day, he was so weak he fell. We found him on the floor of his apartment in pain, bruised from head to toe and unable to get up. As you can imagine we were extremely upset. No one at Comfort Keepers seemed to care regardless of the numerous people we spoke with at the agency. Dawn, the general manager didn't even call us until the following day. The night staff is on call for emergencies, I would certainly think this was an emergency! Their was no ownership of their lack of care and nothing was put in place to prevent it from happening again. Since they were continuing to give us different caretakers each day, which is really difficult for someone with dementia, I wrote up instructions to help the caretaker to know how to best help our father. Yet employees continued to come out and neglect him. One left him on the couch, put his breakfast on the table, and moved his walker across the room. When I arrived later that day, my father in law asked me to help him because he was "stuck". He couldn't get to the table to eat or get back to his bed because the couch was too low and he couldn't reach his walker. As each incident happened we communicated with the office and nothing changed. The last straw was when I went during the scheduled time and the caretaker was laying on the couch appearing to be napping while my father in law was lying in his bed in his own urine because he had an accident and had no diaper on. She stated that he was napping. She had not even gotten him up to clean him up nor feed him. When I asked her if she read the notes I left, she said she didn't see them. Comfort Keepers assured me that they communicated with all of their employees about each of their clients and would put in their notes that instructions would be on the counter. When I asked her if she read the notes from Comfort Keepers about him she stated there were none. The whole situation makes me so sad. How can a company claim that they care so much but yet do so little for their clients that depend on them? Comfort Keepers of Fort Myers is there to collect a paycheck. My father in law is a veteran and the VA referred us to them. Shame on you Comfort Keepers of Fort Myers for treating the veterans of this country like they are insignificant and not worth your time. read more

Our 89 year old Mother recently underwent hip surgery. She dislocated the artificial hip with a subsequent fall that necessitated assistance with activities of daily living. Katie Ball was our case manager that initially set up our account and led us through Comfort Keeper support options. Urgent after-hours care was easily facilitated and some excellent care providers were assigned to provide empathetic comfort when relatives were not available. This include 24/7 care, hospital emergency room visits as well as companionship during physical therapy sessions. I would like to provide a shout out from my Mom to the following care providers for their attentiveness: April, Anela, Armella, Janice, Jennifer and Lunie. read more

Beware if you are thinking of using Comfort Keepers to help your loved one. The service they provided was so poor that we did not have them come back for a second time. They refused to accept responsibility for the poor service - still charged us and an additional registration fee. They asked for a ridiculous amount to be charged on our credit card before service even started. I feel they truly took advantage of our desperate situation. read more