Loved the layout and first floor . The care not sure about because as I was trying to work out…read moregetting a contract signed, I was told in order to get the special discount I only had 3 days to give them 2 weeks April Rent. This did not appeal to me as the unit was not even move in ready and they wanted me to pay for time we would be not be moved in yet? We needed a few weeks to get our move ready and did not want to pay while no one was using the meals and the facility. Seems reasonable to me as long as we signed our contract to move in within a 2-3 week window. Seems this was a non negotiable issue with Brookdale. Also when asked to have this escalated, no call back. Beware. If they are so desperate for money I would suggest everyone be concerned.

The move-in process itself was good but my mom's experience so far has not been. Several missed…read moreshowers, 2 missed visits to help get dressed or undressed, fees higher than expected, (which have now been addressed I am happy to say) , several unanswered calls for assistance, etc. One aide hardly speaks English and my mom cannot hear or understand her. No one else is available so my mom just has to go with that. The nursing director has been doing her best to follow-up on issues so I hope things work out as she is not happy either when care or service is not provided. Left a message to talk to the administrator 2 days ago and still have not heard back from her although I know she is busy as she manages 3 assisted living properties. PS this is not a photo of me and I cannot figure out how to get it off this review

Nov 26, 2024…read more My dad has been a resident at GCV since July 2022. He was also a rehab patient in the TCU in Nov 2019. My mom was admitted to The Cove, Memory Care in Dec 2023. After more than two years, I can truly say I wouldn't have my parents any other place. From the Reception team; who pay attention to everything around them, know where people should be (and who belongs to who) and answer questions while directing someone and securing the main doors as well. Angel is aways willing to go above and beyond, even beyond the 'lines' of her role, to do that little extra that really differentiates exceptionalism. To the Housekeeping team; Who are continually attending to cleaning, mopping, wiping tables and surfaces to keep things clean & Fresh. Recently, one of the residents attempted walkabout thru the secured doors, when the Nurse called out for help - Yaneya was the first person to respond, securing her cart, and running to help out. True teamwork in action. The Activity Team; Such a vital role in the satisfaction of the residents! recently doing an activity, and in between the actual game they were playing, Aimee managed to walk around to all the residents and engage each one individually, even the ones who were not 'at the table' so to speak. She truly has a gift, and her positive energy is unparalleled. She makes everyone feel welcomed, engaged, and valued. She truly has a gift in that she meets each resident where they are, and brings them OUT to be happier, and brighter and engaged. With the different ability levels of the residents, I know it is challenging for her, yet she does it with Joy and laughter. Laughter being a key and vital role in the happiness of the residents. She takes time to engage with each resident and family, with hugs, touch, laughter and fun activities. Her energy is infectious, and you can see how the residents really respond to her because of it. The Nutrition Team; I am impressed with the level of compassion shown in the organization for the dining experience. From the Bistro, greeting the residents, to serving them a 3 course meal, Then bringing the meal ticket and discussion the menu, what would they prefer to eat? It just shows such gentleness and care and a huge level of respect for the residents to make them feel 'normal' and not a burden or a number. You can see how this impacts the residents and gives them a feeling of 'going Out to Lunch/Dinner', either with the ladies, or those dining at mixed group tables. I have overheard Trina encouraging a resident telling her how great she looks, how nice it was to see her back, how much better she must be feeling, how well she was eating, etc. like a favored customer in Their favorite restaurant, NOT a Nursing home resident. To the Room other common-room diners, Who get a warm tray, with a nicely presented meal, with soup and dessert, and have their meal set up pleasantly for them, and assisting them if necessary. And all this while you are monitoring their food intake, managing the varying levels of eating ability, and ensuring appropriate nursing care has eyes on. And the Care Team; Early on when Mom was first admitted I was having trouble with the degradation of her condition. On one particularly hard day when I was having trouble holding it together, Nurse Carol was watching me, came over and asked if She could give me a hug. She then proceeded to tell me that it was all OK, that Mom would be fine...and that I would be as well. This is so characteristic of her kind nature and amazing compassion. Watching her residents, caring for them efficiently, yet watching everything else that is going on as well. She is finely attuned to her residents needs and for example, if she sees that mom seems to be in pain, she is ready for some extra care, and meds if necessary. I see only positive interactions between the Care team in the Cove. By conversation and body language you can tell that there is a great respect and Team focus. Especially for the Memory care residents, who are so susceptible to undercurrents, this is vital to the calm flow of care they receive. Carol, Fabi, Islene, Joaner, Yvetta, Nosi, Karenia, Vicky and several others work very well together, and their residents benefit immensely from their Team Focus. The Nurses and CNA's are extremely attentive and work hard to keep their residents cared for and safe. Thank you GCV - for what you do....and most especially, how you do it.

nursing understaffed, many with bad attitudes. PT given by assistant only, with too many patients…read more Recent scabies outbreak which they tried to cover up and fired employees for disclosing Avoid if possible.

I have been a resident for over a year. I have a roommate who leaves her TV on all night and I have…read moreaccepted that I can't do anything about it. There is a large TV in the hall that stays on all night long. I have REPEATEDLY requested the TV be turned off at midnight. It's hard to sleep with 2 TVs BLARING and no response from the staff. I already sleep with ear plugs. CANNOT GET REST!!!

Start Over with intelligent staff, that actually helps patients!!!!this is a truly nightmare…read morescenario, first they put you in the wrong place, for 2 months, then they move you and LIE about patients abilities, then put you on hospice to steal your money. This is racketeering !!!

My father was sent there against his will for short term rehabilitation by my mother. He became 100…read morepercent bed bound, was drugged up on an antipsychotic Abilify, Celexa and Effexor all at the same time. He he large dvt blood clots in one arm, and a infected arm fistula that was gram positive in his other arm. I had to order them to send him to the ER and his nurse tried to talk me out of doing it for 5 minutes. She is incompetent and should not be working anymore. Within in an hour of being in the Er I found out my father had sepsis and was going into toxic shock. He had 101.7 fever. I was told he would have died within hours if I had not got him an ambulance. Unfortunately, the sepsis caused internal bleeding because he had it so long. He fought for three weeks in the hospital and he wanted to live and come back to live with me. I had to send my father to hospice house to go off dialysis and die. My father had deep pressure wounds, bilateral reddened heels that blistered and he was transferred with gait belts at this place! Patients should be rotated by staff every 3 hours, instead they have in his records that he was reminded to shift himself when he was crippled and has mild Dementia. I would not place any human being in this facility.

My dad entered Promedica after suffering from COVID-pneumonia. He stayed 10 days at this facility…read morebefore being strong enough to go home. If he had to choose a place to go in the future, he'd choose Promedica on Matthew Drive thanks to Tina and the staff. He had the following comments: Facility The facility itself was spotless. They were constantly cleaning the floors and rooms. The TVs in the rooms do not have remotes so if you are in a wheelchair, it's very difficult to change the channel without being in the bed. Staff Very friendly and helpful. There were always people around to assist when needed. PT / OT I feel all of the sessions were well conducted but would have appreciated them to be more challenging for the goals I had set. On weekends, I did more sitting around than anything. I wished there were 2 sessions each day as there are during the week. Food Breakfast meals were very good. One problem was they always ran out of coffee and could not get anymore. The most I ever had was 2 cups in the AM. No coffee served at lunch or dinner. Overall, the food was good.

DON'T trust her. She was helping my mom with home dialysis and decided she didn't want to do it…read moreanymore. At least give us a two week notice or wait until we find someone else. She knew I was trying very hard to find a replacement and she walked away. This has created sooo much stress on us. She lied and said she needed to go back up North to help her Father. We are now finding out the truth. If you want someone who is dedicated and responsible...go elsewhere!

Jennifer Kiely was my mom's nurse when she was diagnosed with vascular dementia. Her compassion and…read moreempathy help our family come to the terms with Mom. When problems would arise Jennifer didn't hesitate to to step in. Her patience listening to Mom repeat stories as if she was hearing them for the first time. She became part of our family. As the time came for Mom's transitioning Jennifer was with us. Her empathy knowing it was close gave us the strength we needed. I can say enough except Thank you Jennifer! You made our time with Mom so special.

For the most part very good therapy staff. However, the…read moreoffice wanted to charge me a $30 dollar NO SHOW FEE for 2 days I was sick with strep throat and had a fever. I did call both days I had to miss but apparently they still considered it a no show. I find this is a harsh policy. I couldn't help getting sick and it was definitely unexpected situation. (If I was in a bad car accident and canceled a couple of sessions they would consider that a NO SHOW??) Again, I did CALL each time to let them know I was sick.

Have been going for a few weeks now for hip pain. Was referred to PT by Pain Mgmt Md. it's…read moreconveniently located, ample parking and in a safe location. The staff is excellent, quickly identifying the causes of my discomfort and developed a treatment program. I'm extremely satisfied with the process I'm making and the pain and discomfort is reminiscing.

Amazing place. My mother is so happy here. Colin and his team have done a fantastic job in bringing…read morea new concept to Lee County. Thank you, thank you, thank you! There is a fair amount of turnover in the staff. I cannot tell why. Perhaps someone can answer. The one poorly written review from a shot-term cook was not clear

beautiful but, climbing costs has made i impossible to live there and can be monthly up charges…read moreinstead of quarterly. It makes it hard on people that have a certain income. Maybe they have the information before they move in that the person is worth so much but, circumstances change.