beautiful but, climbing costs has made i impossible to live there and can be monthly up charges…read moreinstead of quarterly. It makes it hard on people that have a certain income. Maybe they have the information before they move in that the person is worth so much but, circumstances change.

Amavida staff were all excellent to deal with from the first contact to tour the facility to the…read morelast contact when my mother passed away there. From their administrative staff to their nursing staff they were kind, compassionate, competent, friendly and efficient. The facility is beautiful, the food is excellent and I would recommend it highly. I want to live there (in twenty or thirty years that is!).

My wife has been there for 4 months. The staff is caring and professional. They took good care of…read moreher bed sores with Hospice help. The care and attention is outstanding.

My father has been there for 3 months and had to be taken to the hospital for bed sores. They…read moredouble billed for medication, they're all about collecting the rent. The facilities people are lazy there's still a hole in the wall where they ran the cable TV line, the box is just hanging out.

Good programs for anyone struggling with addiction. Lots of meetings and groups there. This is…read morenot only a detox facility but also has continuing education and prevention programs

From the moment my mom arrived, she was attended to medically. She came from back to back…read morehospitalizations with a negative experience at a different physical therapy center that did not put interest in her care. At Aviata on Santa Barbara, she was properly triaged upon arriving by a Haitian nurse named Joseph. She felt comfortable with him and was comforted when he spoke Spanish to her. I think as well, the diverse staff, including those she was familiar with in Miami, help her connect as she acclimated. In less than a week, I see so much progress as the physical therapy team is helping her regain her confidence. She has spinal fusion surgery and has become fearful to walk, that is further compounded by her physical considerations and a weak knee. Nonetheless and despite her yelling for help from her bed, a trauma response from the hospital who operated her initially and left her on a stretcher in a room with no call button or urine bag post op, she developed this survival response. I found that expressing this helps the staff exercise emotional intelligence in simply reassuring her, she is in a safe place and they are building her confidence and that trust, that I believe will subside the response. She hasn't walked in three months or showered, and the team here helped us get those things going, and I feel hopeful that I will be able to get us on a cruise to PR to meet with her friends in San Juan. I will adjust my review to provide names of the kind-hearted and patient professionals helping my mom get to the other side of this. Jon M. leads the physical therapy team. Do not let his youthful appearance fool you. He brings the right experience, with his team, to help people tap into their inner strength. Today I saw my mom walk and get encouragement to dig deep to push beyond her comfort zone to her potential. A special mention to PT, Clarice, OT, Jeffrey, PTA, Doreen, COTA, Rowena and DOR, John. Gracias a todos los que nos ayudan atravesar esta etapa donde me sentí vencida. Cordialmente, Sarah, la hija de Ana

This facility is awful!!!! My aunt was there for three days, only because that's how long it took…read moreto find another place for her to go. The staff, while friendly, are clueless about patient care. They put diapers on alert and oriented patients then tell them to pee themselves. The worst part is they lay in the pee for hours, or if you complain enough, they put you on a bedpan and then leave you on it for hours. Some don't get changed for the entire shift. We had the unfortunate luck of arriving on a weekend. When they left my aunt wet in pee for 6 hours, which included her new surgical dressings, and not responding to the call assist light, I requested to speak to someone from Management. The nurse tried to tell me she was management for the weekend, and I insisted on speaking with someone above her pay grade. Finally, I talked to Tara (Director of Nursing) on the phone, who was rude and abrupt. She lied to me and my aunt and has no business managing anyone, distraught family members. I could write a book on the things I saw and the things we experienced, but I believe you can decipher the message. This facility needs to be shut down. The care is horrid, and management isn't much better.

I went in for therapy, had good sessions with the therapist. However the woman at the front desk…read moremade a mistake with my insurance. I did 3 sessions with an add on that I was told was free. After the 3rd session they informed me of the mistake and that I owed the balanced. I was upset about it and they were not willing to budge on their mistake. I quit going there because of this. Before I left I asked if I owed anything else and they said no. 6 months later I got another invoice for more that was not covered by insurance. I tried to argue it but they go through a 3rd party for invoicing and office manager never reached out to discuss the issue.

I have no ax to grind with the employees, they did their jobs effectively…read more However, after being bounced from one employee after another for physical therapy, I requested that I work with just one therapist. The receptionist agreed with that and set me up for two weeks in advance for one therapist. Unfortunately, after one visit, I was back to a different therapist. In addition, Apex (at least at this location) does not offer traditional tens therapy that my insurance WILL cover. INSTEAD, they only offer their preferred "DC current therapy" that costs $30 per visit. If you go on the website for this special therapy tool (Neubie) the manufacturer promises this, copied right off their website: "It is THE device proven to add incredible cash-pay revenue to your clinic" Now I really don't know if there is any value to this special shock therapy, and if I was sure it would work, I would be happy to pay for it out of my own pocket. But there is no guarantee. I'm really bothered that both therapies aren't offered, and give the patient a choice. Maybe it's the incredible cash pay revenue?? I canceled all of my remaining appointments.

After watching my friend struggle for almost 2 years she was finally ready to follow through on…read moreseeking help. She needed an affordable halfway that would let her go to the IOP her choice. I called the owner of Nextep and he answered the phone! He stated he was Farr accredited, sounded good but everyone claims that so I checked http://www.dcf.state.fl.us/programs/samh/docs/FARR%20Certified%20Recovery%20Residences.pdf and it was true! Even more unbelievable he wasn't pushy! He was caring but my friend and I were the ones discussing scarcity. Nextep was accommodating to the medical instructions my friend was given by her treatment center and that mattered to me because they stated that her recommended prescriptions were essential to her recovery. I checked other halfways and they would not take her because the medications she was on require expensive testing. Instead of gouging her for those tests, Nextep is competitively priced, her rate included so many things that halfway houses usually charge extra for (food, testing). I have visited the location she was at and it was clean, rules were posted and she has to follow the rules in order to stay. So many halfway houses are co-ed in bad neighborhoods where drugs are conveniently available and unplanned pregnancies are common. However the location I visited was women only, in a quite, beautiful residential neighborhood as far away from temptation as possible. I say possible because temptation is everywhere and what is more important is that she has established a support group; her treatment center and her 12 step meetings are within walking distance. Challenges come, the staff have helped me resolve issues despite being +100 miles away. My friend has +65 days sober and she is chasing her recovery and Nextep has provided the environment she needed. This is a remarkable turnaround considering that I've seen her struggle and fail to get even a few days sober. I think that part of the success was that my friend finally got out of the geographical area that she was in and Nextep has multiple locations so we were able to find a location that would work for her. Shopping centers offering entry level positions are close by, so are medical facilities, and many other forms of commerce where she can seek employment and get medical care. She needed help, she could not pull herself up by her boot strings, her needs were beyond my experience and resources (and I have 13 years in the field), she needed all the help she could get and Nextep was there.

The Nextep program is very informative and helpful to my recovery, IOP is a very good coping…read moremechanism. The sober living house is very clean, nice, and the people within the house are very supportive in my recovery. The one on one counseling sessions are a great way to get to know yourself and underlying issues. Overall this program is great for my recovery and sobriety.

I'm assisting a friend who is moving into this facility. The staff is extremely helpful and kind to…read morethe residents. The care providers are very professional. Quality independent assisted living with perfect care providers.

My mother has been a resident in Memory Care at The Gallery at Cape Coral, formerly The Waters,…read moresince Jan 2023. Frankly, I can't say enough about how wonderful this place is. My family and I are here very nearly every day, at all different times, so we see all different shifts, departments and activities. The nursing staff and care givers are AMAZING; warm, competent, PATIENT, professional, fun, engaging and very loving to the residents. From the drivers, to the therapists, activities, facilities team, front desk staff, housekeeping, sales & marketing...they all have a moment for a quick word, a hug, a laugh, a warm smile. The staff operates as a team, focusing on each individual resident and their life enrichment. Of course, at times issues occur. They are dealt with quickly and any necessary changes made with little drama. I have witnessed the Director of Nursing giving clear and direct correction to the team - and yet still with a respectful, compassionate and team/resident focused attitude. While safety is paramount, unfortunately there are occasional accidents / falls. They clearly have tight policies in place, and the staff react IMMEDIATELY; often running to help, quickly assessing the situation, calling for appropriate nursing assistance, and securing EMT'S if necessary. They also manage the other residents keeping them supervised and calm, while handling the emergency. There was a fall recently, and the med tech reacted to the unusual loud SOUND, before even the resident called out. He and another CNA stayed with the resident, the Director of Nursing was there within 2 minutes, and the EMT's were on scene within about 6 minutes. The reception team always have a kind word to say and a warm welcome. My brother, who lives out of state, visited in Nov. He was warmly greeted by Leon, who remembered him even though his last visit was in February. Leon is also regularly found playing chess with a resident, while he is watching the door, working the phones, etc. When you walk past the front desk and find the Director of Nursing covering the desk because the receptionist requested to attend the funeral of a resident that speaks volumes about the team environment and resident/family focus of this facility. The facility itself is lovely, and they truly use the entire place. They have everything available to the residents, and although mom is on the Memory Care side, we often share in the Assisted Living events, meals, bus trips, etc. They are truly inclusive and make accommodations for all the residents to enjoy and live their best life. The activities are a major focus for us, and this is very key to Mom's happiness. There are loads of things scheduled all day long and they do their best to keep the residents engaged both mentally & physically, with ability-appropriate activities, or just inclusion for those unable to participate. Stimulating music, sing a longs, dancing, bingo, arts & crafts, decorating, garden club, nail care/manicures, pet therapy, bowling, axe-throwing (a BIG favorite), movies and so many more keep the residents engaged and active. When my mom sees the activities director and walks away from me to hug HER it warms my heart. Additionally, Jodi goes and gets Mom and the residents she knows want to participate, plus encouraging the others to come today to check it out. Inclusive, fun, joyful, and engaging. As well as summer picnics, dinner dances, bus rides, lunch outings, the facility also has special events planned around the holidays. These always include getting the residents dressed up and groomed just a bit more special...whether the families are there or not. They go to great lengths to make this 'home' for each person. They check on mom two to three times each night, often two CNA's together, changing her if she needs it and making sure she is comfortable and resting well. The dining room is lovely and set up well, the food excellent, and they serve as if you are at your favorite restaurant. And while memory care needs special considerations in their dining room and isn't as 'fancy' it is still wonderful and completely appropriate for the clientele. The residents are given appropriate choices, and yet their preferences are noted, so if they are unable to answer they are still served as if they did. IF someone has trouble eating, the staff will feed them, gently and with kindness. And if someone is perhaps ill or just needs a little special treatment, a different meal, Burger, BLT, grilled cheese, is provided. We researched quite a few places before deciding on placement. Mom has thrived under the care provided here, as have so many of the residents, and I am grateful I found this place at this time in her life.

I recently assisted a friend who is suffering with memory loss at their rehab facility. Her…read moretreatment was great and activities were amble as she is very much a people person. I was pleased with how she was treated. I was particularly impressed with dealing with the social worker office who advised me of her insurance coverage. She received quality care during her 20 day visit. Dining for the guests is very nice. Many residents eat in their room but my friend chose to eat in the Bistro dining room. She made friends quickly and on severely occasions I had lunch or dinner myself there and was required as a guest to pay nominal fee but the servers told they couldn't accept a gratuity. The staff was always pleasant and patient with the guests.

I spent 2 weeks in the Skilled Nursing Facility. I was happy with the nurses and CNA's there. I…read morealways got a timely response when I pressed the nurses call button. They had cleaners come into the room daily. The food was good and you had choices. I wished they had PT twice a day instead of once. Overall I was pleased with my care there. Sharon R.