I highly recommend! They are so good and helpful not only with my Mom but also help me. They get…read moreMom up, cleaned up and ready for the day. Get her something to eat. Tidy up, help with laundry and other things that pop up. Great staff!!! So happy and grateful to have found them.

From the owner: Our business specializes in making our Clients feel like a part of our family. We provide…read moreone-to-one attention during our free consultation which includes intake process and a nurse assessment to really get to know you. Base off of that meeting, our expert nurse will develop and customize your plan of care that fits your needs and expectations. We truly believe that excellence does start with our leadership team and that will trickle down to our staff members who are not only experts in their field, but are also loving and compassionate. We service anywhere within a 50 mile radius from our home location. Give us a call! We can’t wait to hear from you.

I just began my career with Visiting Angels, and I was so impressed by how friendly and welcoming…read morethe office staff was. They explained everything about my caregiver position in detail and made sure I knew who to reach out to for help at any time, which made me feel fully supported. The training materials were clear and helpful, and it is easy to see why this company has been growing strong for over 13 years. I had been thinking about becoming a caregiver for a while, and when I saw their ad on LinkedIn, I decided to apply. The application process was quick and easy. I had my phone interview within a few days and started working the next week. I am so excited to begin this new chapter with such a caring and professional company. XO, Nancy Rachelle

Caregiver, I am enjoying my clients and providing them with exceptional care. The office staff…read moretreat.me with loving kidness

In-home care has arrived late or not at all. office says this is not standard or ok, but it recurs…read morewithin a day or two. 2 stars because when they do show up, they are kind and competent.

I agree with the other Reviews -- 1st thing to understand: the various BrightStar's -- they are a…read moreFRANCHISE operation (picture: McDonald's) that people Buy Into: they have limited training -- I think it's just 4 days. Yes, those commercials by the founder that appear on TV -- claims are laughable! Often the spiel from the sales team is way different from what you actually get from who shows up at your door! You do Not want to place the health, well-being, security of your loved one in their poorly trained, less-than-compassionate hands.

Were great when I had regular insurance and paid what insurance did not cover. When I retired and…read moreswitched to Medicare A&B with secondary insurance, this company gives you the run around on supplying the CPAP equipment, doesn't return phone calls and has poor customer service

Don't trust their autopay. It will say it is set and then they will send you a past due bill. It…read morehas happened twice to me and there is nothing wrong about my card on file. I also had a situation where I got an email about refilling my supplies. I filled out the form and it took more than a month to arrive and them were not what I ordered. When I called to get it sorted out, I was told that it wasn't them that I placed the order through but some third-party that UW Health pays and they have no control over it. I wasn't offered shipping the product back but instead driving to a different town to return it. Now I'm even trying to enter the exact website they have on this past due and guess what? This site can't be reached. ​

I have been a customer for several year getting CPAP machines and gear. However, in the last three…read moremonths they have been unable to fill my prescription for updated headgear. They have claimed it was sent. I have not received it. They do not answer the phone. After leaving messages,, they have called back only once. When they did call back, the guy hung up claiming he could not hear me. Totally bogus.

Do not go here, they overcharge for supplys, charge for items that already come with machines,…read morecharge over your max out of pocked/ deductable, lie constantly when you talk to them over the phone and change stories when confronted about lies. It is actually cheap to by the products online then using these scam atrists with you insurance.

I was very unhappy with the transport of my mother from the hospital to her rehab center. The…read moredriver had told the hospital that he was running 20 minutes behind. Then we sat out in front of the hospital for another 50 minutes with no communication from transport. I called the office and was told he be five minutes. After 20 minutes I called the office again with no answer. The van finally showed up, though the driver did not make any attempt to greet us or explain how the transport worked. The van exterior was incredibly dirty, especially the windshield. The driver proceeded to load my mother into the van as if she were not a person, just cargo. Had she not already been so Exhausted, I would've tried to get another transport. I am letting the hospital know that this is not a company they should be working with.

I use this company to transport my dad to medical appointments several times a week. I've been very…read morepleased with this company's service. Very clean vans and great drivers.

These people are the most unbelievable, compassionate, caring giving people I have ever met. They…read morejust helped my mom through her final weeks at her memory care, and they are better by far than the help she had there and the other homes nothing about her memory care because they are one of the best but none of them have the love and compassion of the Agrace team. They also admitted my dad into their facility in Fitchburg his last week and the care and bed side manner again was unbelievable. I don't know how these people do it. They are the strongest and caring individuals. I can't say enough. Thanks, you to the Agrace team you're the best Sincerely, Dustin Pauls

My brother had colon cancer. 15 inches were removed. 18 of 26 lymph nodes that were removed had…read morecancer. He underwent 2 rounds of chemo. Then they stopped for about a year. He moved from appleton to mauston. I bugged him to get checked out to see if cancer had returned. We had UW -Health docs. The oncologists were great. The cancer had spread to lymph nodes . More chemo, then a brief pause between rounds. Meanwhile he gets pneumonia and gets an antibiotic from mile bluff medical ctr. The leftover chemo in his system reacts with antibiotic as best they can tell. Shuts down his his kidneys and liver. He is unresponsive for 24 hours. The hospital puts him on comfort care as they expect him to pass within a day or two. He wakes up. Makes a miraculous recovery that stuns the UW liver and kidney docs. He spent a month in hospital and couple months in rehab. His kidney and liver numbers improve to near normal but liver and kidney docs warn full recovery of those organs could take months or years. He finally goes home. MRI says cancer has moved into lungs but still very small. We see oncologist who is hopeful he can still be okay for awhile but recommends we activate hospice for when the time comes. Unfortunately, we did not understand what that means SO LISTEN CAREFULLY BEFORE YOU PUT SOMEONE IN HOSPICE THAT ISNT IN IMMEDIATE THREAT OF DYING! My brother had gone home from rehab. Was getting stronger, walking more. We had plans. He wanted to go to waterpark, boating, and work on a bus he was converting to a camper. But hospice took over his medical care. CONPLETELY! Two hospice docs that had never seen my brother started deciding what his medicines were going forward. My brother has had problems with blood clots in his legs. They tried to take him off blood thinner. I said NO WAY and explained he would get blood clot. They changed other meds. Their goal was different than ours. Ours was to continue to get him stronger so he could have some quality time. Agrace's goal was to make him comfortable prior to dying. They took him off NORCO for pain and put him on 15mg morphine twice a day which basically knocked him out sleeping too much. I complained. They said cut pills in half and take as needed so he takes 7.5 every 4-6 hours. In a 2 week period he went downhill rapidly, his previously damaged kidneys and liver shut down. He gained 20 pounds of fluid in less than two weeks. I talked to the nurse that had been seeing him a few times per week about his liver and kidney damage from a few months earlier. "Oh we didn't know about that". Really? His extensive medical records weren't transferred to you or your two docs didn't bother to read them. SO KNOW THAT THEIR GOAL IS TO EASE THEM TOWARDS DEATH NOT KEEP THEM ALIVE. They canceled his liver doctor appointment that he had. They don't want him seeing any other doctors. They don't want any blood work done. It's just make sure they have no pain even if that is causing them to die early. I blame myself because I didn't know that that's what being in hospice meant the liver doctor said it would make things easier when the time came because he was already would already be enrolled and somebody would be checking on them on a weekly basis. He didn't say that they would completely take over his care not wanting to see other doctors not want to do any Bloodwork and would switch them to morphine which I believe shut down his already damaged liver and kidneys that hadn't fully recovered even though the numbers looked good full recovery was supposed to take six months to a year or more. He had time left. The cancer was not wildly out of control at that point but the morphine I think ended his life. Would I put him on hospice again knowing what I know? NO FUCKING WAY! His nurse was nice. I think she was a good nurse and she was obviously sad that he passed. So that's my good comment about AGRACE. The bad - two doctors who made decisions about my brothers care without knowing or understanding his complete medical history from the previous few months since last October when he went into the hospital, having reacted from the antibiotic and the chemo. Two doctors who never ever met him or saw him made his decisions. Understand that if you put somebody in hospice, you lose a lot of control over what happens to the person. And I say that because I made his medical appointments for his liver doctor, his oncologist, his primary care doctor they canceled his liver doctor appointment. I'm sure they would've canceled others if they had been on the schedule. Don't put somebody in hospice until they are close to death.