In-home care has arrived late or not at all. office says this is not standard or ok, but it recurs…read morewithin a day or two. 2 stars because when they do show up, they are kind and competent.

I agree with the other Reviews -- 1st thing to understand: the various BrightStar's -- they are a…read moreFRANCHISE operation (picture: McDonald's) that people Buy Into: they have limited training -- I think it's just 4 days. Yes, those commercials by the founder that appear on TV -- claims are laughable! Often the spiel from the sales team is way different from what you actually get from who shows up at your door! You do Not want to place the health, well-being, security of your loved one in their poorly trained, less-than-compassionate hands.

I was so looking forward to their services for my husband who has dementia. A sales member came…read moreover to our home to assess our needs. It was decided that a male caretaker would be best for my spouse due to bathing and communicating needs for 2 to 3 days per week for 4 hours each time. Also, a house cleaner would be sent every 3 weeks for 3 to 4 hours. A few days later, an Agrace staffer called and said there was really no way they could send a male caretaker as they had very, very few of them available. The woman caretaker was very nice even though she had never assisted anyone with dementia. She was competent and able to get my spouse to bathe 4 times out of the 6 times she visited. Regarding the house cleaner, they were never able to find someone to clean my home, as they had promised. Finally, I got a call from them on a Monday evening at 6 pm to inform me that there was no one available for the next day's shift from 10 am - 2 pm. They then sent me a bill for $131 for the Tuesday they never showed up. I called but was informed that they told me a staff member would come on Tuesday and I was responsible for the cancellation so I had to pay. This was so untrue. Please be careful using them -- the initial person who comes over will promise you the moon even though he/she knows they cannot possibly meet your needs. Also, to charge me $131 for an appointment never kept by them, and based on a phone call they made to me, is really reprehensible.

From the owner: Age at Home is non-medical, in home senior care from a nonprofit you trust--Agrace…read more Age at Home helps seniors live independently as they age. Our compassionate caregivers will come to your home to provide services that support your independence. We provide a menu of services covering: personal care, housekeeping, cooking, errands, companionship, exercise support, medication reminders, and much more! Home care assistance is available to you through Age at Home. Call us today!

I highly recommend! They are so good and helpful not only with my Mom but also help me. They get…read moreMom up, cleaned up and ready for the day. Get her something to eat. Tidy up, help with laundry and other things that pop up. Great staff!!! So happy and grateful to have found them.

From the owner: Our business specializes in making our Clients feel like a part of our family. We provide…read moreone-to-one attention during our free consultation which includes intake process and a nurse assessment to really get to know you. Base off of that meeting, our expert nurse will develop and customize your plan of care that fits your needs and expectations. We truly believe that excellence does start with our leadership team and that will trickle down to our staff members who are not only experts in their field, but are also loving and compassionate. We service anywhere within a 50 mile radius from our home location. Give us a call! We can’t wait to hear from you.