I have been a customer of Lindell Bank when it was under prior ownership as First Illinois Bank…read more That was over 15 years ago. Even though there aren't many locations in the Metro East, I still conduct business with them due to the "home town" bank relationship lacking with the bigger banks. The flip side-since there aren't many locations, the level of convenience isn't there unfortunately. There isn't a 24 hour customer service line for assistance. I am a long standing customer and for the foreseeable future, will continue to be because of the personalized service provided. The customer service representatives know me by name; I know them by name and I am treated like a family member at Lindell Bank.

I would really give you guys ZERO stars, but one is the minimum. I, unfortunately, have to visit…read moreyour South County location in Keller Plaza on Lemay Ferry Rd since Arsenal CU is no longer there, so I use the shared branch services. Everytime I have been there I get conflicting info in regards to the transactions. The tellers need training in customer service! At my visit today I was "helped" by Alma, that is very rude and unpleasant to do business with. She actually told me that this is not my Credit Union and if I have a problem then I should probably go to my own Credit Union! Well, needless to say, I will not be going to your branch and I will tell everyone I know to avoid not only this branch, but your entire company! Kind regards.

Have been a MEMBER of this credit union for about 10 years. Every visit, every loan application,…read moreevery attempted fraud with my debit card has been handled politely, professionally, and above my expectations. I left Bank of America and have never looked back. Everyone's experiences and situations differ, but I've never had a bad experience with GMCU in a decade. My only criticism is that their website is a bit clunky to get around on. Mobile app needs work too.

This is written for Joe Lange after he met with Carla at the House Springs location. Joe took his…read moreIPad, notes and whatever he thought he needed to get his account up and running again. He met with Carla and she was very patient and helped him access his account again. The older we get, technology seems to get more involved and much harder. Thanks Carla for helping Joe.

We have a mortgage with Enterprise Bank & Trust and they are the worst. We have been with them for…read moreover 12 years and ever since they took over Eagle Bank we have had issues. For years we have paid the escrow shortage in full to keep our monthly payment lower and they can't figure out that our principal & interest, taxes and insurance (divided by 12 ) should equal $$$. We have always had to argue with them. It is simple math folks. Even when we take our shortage payments to the bank, the tellers look at us with a "deer in the headlights" look as they try to figure out how to apply it, and it usually isn't correct. This year we escalated it to a higher up, but he pushed it back to the escrow department and told us to pay the higher amount until they can figure it out. REALLY!!!! I recently sent an email to Jim Lally (CEO) and Scott Goodman (Sr. Exec. VP). Not sure if they will get back to me or just brush me off. I might reach out to Keene Turner (CFO) and/or Douglas Bauche (CCO) too. Now the regular banking side might be a different story, but I'm not about to put money in this bank to find out.

The bankers at Midwest are incompetent. I accessed the safe deposit box at this branch just a few…read moremonths ago, Today, I wanted to access the safe deposit box, but they wouldn't let me because they lost the original contract. My name is on the card, my signature is on the card. That's not my fault. Midwest Bankcenter refused to allow me any access whatsoever because of it lost its own contract. So now I have to make another trip from California to this racist hellhole of hate they call Missouri just to get the remaining valuables from the safe deposit box. DO NOT TRUST YOUR VALUABLES WITH MIDWEST BANKCENTER!!!!

I have been dealing with the Imperial branch of this bank for almost 10 years. First, as Southern…read moreCommercial, and now as Midwestbankcentre. The manager actually set my account up. I had some issues with fraud, and they handled the situation with utmost professionalism. I set up certain safeguards, and they followed them to the letter. The tellers are all friendly, and most know me by name. You could not ask for a better experience anywhere else. Thank you for your kindness, ladies. I wouldn't bank anywhere else!!!!

Very efficient branch with friendly representatives. They had me in and out quickly and got all my…read morebusiness taken care of.

PNC or as I call it Previously National City. I think all banks are basically the same, just…read moredifferent logos and buildings. I'll be honest, I did like the customer service better when it was National City. They made me feel good, they called me by name as I entered the bank. It was a "Cheers" type feeling in a bank. Don't get me wrong, I still get good customer service with PNC, but they call me "Sir". Kinda generic don't you think. I love all the on line banking and bill pay. The only time I write a check now is when I get hair cut or my dogs go to the groomer. Plus all my checks are on automatic deposit so It makes life easier and stress free. The new Virtual Wallet is the bomb. No need for me to change banks, I am a happy depositor at PNC.

The bank advertised a really attractive CD for 12 months with a rate of 4.5%. I had never been to…read morethis bank before so I decided to check it out. Of course I entered by the wrong door and had to go around to the other side of the building. The teller was very friendly, but they appeared to be short staffed. One banker was already busy helping a customer with a CD. The teller offered to help start getting my information in the computer since I would be a new customer, but he was busy at the drive up window and teller window. I found a place to sit and was going to wait but got a little frustrated and left.

My elderly, hard-of-hearing mother does most of her banking here and I've taken her to deal with…read moreher safe deposit box as well as some other more complicated financial dealings. She usually is helped by a lovely young (maybe Hispanic?) woman, but everyone she's come into contact with has been patient and helpful. I usually only see three workers at most here. The place is usually very quiet with very little foot traffic. This site closes a little early for me, at 4 pm, and it is not open on Saturdays.

I am writing this review to share a very serious and disappointing experience I had with County…read moreCredit Union, specifically with branch manager Carlton Aldridge. I was a loyal customer for more than two years and had two direct deposits going into my account. I trusted this institution to handle my finances responsibly, but the way my account was handled caused real financial and emotional harm to my family. My account was repeatedly restricted and interfered with without proper explanation. One of the most serious incidents happened when I had to travel to Dallas for a family medical emergency while traveling with my newborn twins, who were only about four months old. Before leaving, I went to the branch and spoke directly with Carlton and told him I would need access to $10,000 from my own account. He told me the bank could only release about $3,000 per day and referred me to a shared branch to withdraw additional funds. I followed his instructions and was able to withdraw $5,000 that same day. When I arrived in Dallas and attempted to access the remaining funds through another shared branch, I was told my account was not showing properly and that I needed to contact my home branch. I called and specifically asked to speak with Carlton because I was told he was the only person who could fix the issue. I was placed on hold for nearly an hour while traveling with two infants. After calling and emailing multiple times, he finally answered and raised his voice at me instead of helping. He told me my account was under review for "fraudulent activity," but refused to explain what the alleged activity was. This was my only bank account at the time. I had no access to my money and had to borrow money from a friend just to get through that week. When I returned to St. Louis, I asked to speak with his supervisor, who I was told was the CEO. After reviewing the situation, the CEO informed me that the issue was actually related to my identification showing Texas and that it was a mistake. He apologized and admitted there had been an error. This directly contradicted what I had been told about a fraud investigation. The bank already knew I had moved from Texas to Missouri. The second major issue, which is still unresolved, involves my auto loan. I fully paid off my Mercedes-Benz vehicle loan through County Credit Union. Despite several emails and requests to Carlton, the loan has never been properly reported as paid to the credit bureaus. Under the Fair Credit Reporting Act (15 U.S.C. §1681s-2), lenders that furnish information to credit bureaus are required to ensure the information they report is accurate and to correct or update inaccurate or incomplete information after being notified. My paid-off loan has still not been corrected. Another repeated problem was constant and unexplained card declines. I would be at a gas station trying to buy fuel and my card would suddenly be declined. When I called the branch, if Carlton recognized it was me, I was often told he was unavailable. When I went into the branch in person, he would be sitting there and still treat me with an attitude and lack of professionalism. I repeatedly asked him to stop interfering with my account. I have a wife and children, and in case of an emergency I must be able to rely on my bank and access my own money. I also want to clearly state that I felt discriminated against. As a Black customer, I noticed a repeated pattern in how I was spoken to, how quickly restrictions were placed on my account, and how dismissive and aggressive the communication toward me was. I cannot say what was in his mind, but based on repeated interactions over time, I genuinely felt I was treated differently and unfairly. Later, I lost my job and was involved in a car accident. I took out a $7,000 loan with County Credit Union, paid $3,000, and had about $4,000 remaining. I explained that I was dealing with job loss and started driving Uber, and I made partial payments while trying to recover financially. Instead of working with me, my account was again restricted and eventually closed. The remaining balance was reported as late to the credit bureaus, while my fully paid auto loan was still never reported as paid. It is extremely troubling that negative information was reported, but accurate and positive information was ignored. I was also told by a former teller that Carlton regularly spoke to staff in a disrespectful manner and that the branch had frequent employee turnover. This experience caused unnecessary stress, financial harm, and emotional distress to my family, especially during a medical and family emergency involving my children. Based on my experience, I cannot recommend County Credit Union and strongly encourage others to proceed with caution.

Great experience! The staff are always courteous and professional. As a member since 1991, I've…read morenever had a negative experience.