I have been a customer of Lindell Bank when it was under prior ownership as First Illinois Bank…read more That was over 15 years ago. Even though there aren't many locations in the Metro East, I still conduct business with them due to the "home town" bank relationship lacking with the bigger banks. The flip side-since there aren't many locations, the level of convenience isn't there unfortunately. There isn't a 24 hour customer service line for assistance. I am a long standing customer and for the foreseeable future, will continue to be because of the personalized service provided. The customer service representatives know me by name; I know them by name and I am treated like a family member at Lindell Bank.

The best credit union around…read more I help a family member with their financial services and this location is absolutely incredible. It's always clean, the staff is friendly and so very helpful when I'm confused on how to do certain transactions. They are very patient. This location has services inside, drive up tellers and a drive up ATM. It is disabled accessible.

I've had a really disappointing experience with FCCU. They do a great job sending notifications…read morewhenever a charge goes through, but if something goes wrong or there's an issue with your account, suddenly there's little to no communication while fees quietly start adding up. Customer service hasn't helped either. The chat agents seem to be handling too many conversations at once -- responses take 5-7 minutes and usually end up being generic messages like, "We're looking into your history," without actually resolving anything. With how expensive gas, groceries, and everyday cost of living have become, I think people should seriously consider who they trust with their money. For some families, even $125 can make a real difference in paying bills, buying groceries, or getting through the week. In my experience, the way this situation was handled felt disconnected from the financial pressure people are already under. Overall, this has been by far the worst credit union I've used. Good communication shouldn't only happen when money is leaving your account -- it should also happen when there's a problem. Based on my experience, I wouldn't recommend banking here.

CNB Florissant is a wonderful old-fashioned bank with all the things we always took for granted -…read morefriendly employees, tellers, banking assistants, coffee, popcorn, drive-through, ATM, and almost no waiting!! And also the BEST CD interest rates! And they do post their CD rates on their website.

Service was friendly but their policies are not. They don't publish their interest rates on the…read morewebsite. You have to request them. They also have a horrible death policy. They force you to remove an account holder or close an account only 6 months after someone passes. This is ridiculous. Affairs are rarely wrapped up within six months. This policy put me in a very difficult situation where I almost lost a lot of money.

I have never found anyone close to these people in regards to service. Some of the most caring and…read moreefficient employees. Highly recommend them for anyone looking for a good banking experience.

This is a great bank to do business with. All of the employees are geniunely nice and professional,…read more In particular is one of the vice presidents Scott Fann he is awesome to work with and very knowledgeable in his profession. Please check out Commercial Bank for your business or personal needs.

Great service at this bank. Everyone is always friendly and helpful. Bank has great hours and has a…read moregood cd rate

Dio is an informative and trusted commercial lender that I had advise me on several commercial…read moreprojects. Not only Dio was helpful, but their consumer bankers and support staff was friendly as well. Would recommend Midwest Bankcentre to any small business owner.

I have been a satisfied private client for the past 10+ years. I consistently receive prompt and…read morecareful service. Special thanks to my account manager, Katie Roberts, the most dedicated associate I have encountered at any company.

Highly recommend this bank for a home loan. Excellent service from Jennifer and Tracy. Made the…read moreprocess so easy and very patient with us.

I am writing this review to share a very serious and disappointing experience I had with County…read moreCredit Union, specifically with branch manager Carlton Aldridge. I was a loyal customer for more than two years and had two direct deposits going into my account. I trusted this institution to handle my finances responsibly, but the way my account was handled caused real financial and emotional harm to my family. My account was repeatedly restricted and interfered with without proper explanation. One of the most serious incidents happened when I had to travel to Dallas for a family medical emergency while traveling with my newborn twins, who were only about four months old. Before leaving, I went to the branch and spoke directly with Carlton and told him I would need access to $10,000 from my own account. He told me the bank could only release about $3,000 per day and referred me to a shared branch to withdraw additional funds. I followed his instructions and was able to withdraw $5,000 that same day. When I arrived in Dallas and attempted to access the remaining funds through another shared branch, I was told my account was not showing properly and that I needed to contact my home branch. I called and specifically asked to speak with Carlton because I was told he was the only person who could fix the issue. I was placed on hold for nearly an hour while traveling with two infants. After calling and emailing multiple times, he finally answered and raised his voice at me instead of helping. He told me my account was under review for "fraudulent activity," but refused to explain what the alleged activity was. This was my only bank account at the time. I had no access to my money and had to borrow money from a friend just to get through that week. When I returned to St. Louis, I asked to speak with his supervisor, who I was told was the CEO. After reviewing the situation, the CEO informed me that the issue was actually related to my identification showing Texas and that it was a mistake. He apologized and admitted there had been an error. This directly contradicted what I had been told about a fraud investigation. The bank already knew I had moved from Texas to Missouri. The second major issue, which is still unresolved, involves my auto loan. I fully paid off my Mercedes-Benz vehicle loan through County Credit Union. Despite several emails and requests to Carlton, the loan has never been properly reported as paid to the credit bureaus. Under the Fair Credit Reporting Act (15 U.S.C. §1681s-2), lenders that furnish information to credit bureaus are required to ensure the information they report is accurate and to correct or update inaccurate or incomplete information after being notified. My paid-off loan has still not been corrected. Another repeated problem was constant and unexplained card declines. I would be at a gas station trying to buy fuel and my card would suddenly be declined. When I called the branch, if Carlton recognized it was me, I was often told he was unavailable. When I went into the branch in person, he would be sitting there and still treat me with an attitude and lack of professionalism. I repeatedly asked him to stop interfering with my account. I have a wife and children, and in case of an emergency I must be able to rely on my bank and access my own money. I also want to clearly state that I felt discriminated against. As a Black customer, I noticed a repeated pattern in how I was spoken to, how quickly restrictions were placed on my account, and how dismissive and aggressive the communication toward me was. I cannot say what was in his mind, but based on repeated interactions over time, I genuinely felt I was treated differently and unfairly. Later, I lost my job and was involved in a car accident. I took out a $7,000 loan with County Credit Union, paid $3,000, and had about $4,000 remaining. I explained that I was dealing with job loss and started driving Uber, and I made partial payments while trying to recover financially. Instead of working with me, my account was again restricted and eventually closed. The remaining balance was reported as late to the credit bureaus, while my fully paid auto loan was still never reported as paid. It is extremely troubling that negative information was reported, but accurate and positive information was ignored. I was also told by a former teller that Carlton regularly spoke to staff in a disrespectful manner and that the branch had frequent employee turnover. This experience caused unnecessary stress, financial harm, and emotional distress to my family, especially during a medical and family emergency involving my children. Based on my experience, I cannot recommend County Credit Union and strongly encourage others to proceed with caution.

Great experience! The staff are always courteous and professional. As a member since 1991, I've…read morenever had a negative experience.