This place has really really gone down over the past 10 years. The new branch manager is terrible. My dad passed away and we brought the death certificate, power of attorney, will and trust. We let them know that we needed to put my dad's account in my mom's name and see what bills were taken out. The branch manager was rude and said the power of attorney dies when my dad died. She made a copy of death cert and POA. I told her my mom needed access to the account to see if there is money in the account or bills. The manager said if any money is in the account then it would go to the state/govt. I said, "F... no the money isn't going to the government, thats my moms money." Commonwealth made a threat to my mom saying that they could put a lien on my parents house even though my parents do not have a mortgage through Commonwealth. All these bullshit scare tactics. Definitely would not recommend this place and I will be closing my account that I've had there for over 30 years. read more

There ATM's outside are horrible! They need to get this asap. I've went several times and it always is shooting my cash back out I'm over it and about ready to go somewhere else. read more

Alex is the best! He is very knowledgeable and can always answer my questions or help me get something done. He is one of the biggest reasons I continue to do business with Commonwealth Central Credit Union. I hope he stays working with CW. I enjoy seeing him or calling and it's great when I get to speak with him to get help. Oh, and he is courteous, friendly and professional. That is so refreshing these days. Thank you Alex. 400 Tennant Station location, Morgan Hill, CA read more

Professional, helpful, personal service. Everyone I interacted with knew their stuff and they bent over backwards to educate me about my options. I feel confident banking with this company. read more

I was out of town and needed to pull money out. About 200$. Not a good place to use their ATM! They were only allowing me to pull out 60$ at a time and wanted to charge me 6$ for using their ATM. I'm allowed by my bank to pull out $500. That'd be a straight rip off. Smh. read more

You know a Credit Union is bad when Bank of America provides better services, interest rates, and a APR for loans. Twice I've been to CommonWealth Credit Union for a loan only to go through extra hoops and only to find out that they provide an APR rate 1% higher than Bank of America. Bank of America also provides better and prompt service compared to this place. It takes a long time to get someone to see you and the Banker loves to string you along. In addition their APR on their savings account were the exact same as BofA. read more

Horrible service. Employees who are unsure of rules, and staff that don't return calls.

Customer service could be better. Don't seem to be organized. Been trying for 2 months to change name on account.

i went in yesterday the teller that helped me was super nice n patient very informative too. She took the time to help what i was asking instead if saying i dint know or we dont have that here. thank u for great customer service. Girl had a bun. i feel bad i did nit get her name. This is the Cochrane location. read more

Terrible I've banked with them for 20 years and from good to I'm done. They now have a outside phone service witch is useless when it come to helping with them rejecting my credit card payment and causing me unnecessary fees."for safety " They've built walls to prevent helping loyal customer service. They are not a credit union I'd encourage anyone to join read more

If you are handicapped and/or getting SSI automatically deposited into your account, I would avoid Common Wealth. If your SSI payment is a day late, and they hit you with fees when the money should have been there, they REFUSE to reverse charges. Switching to a bank... read more

I went to re-finance my car/personal loans with CommonWealth CU in Morgan Hill, and I was truly impressed with the professionalism , and excellent customer service skills that Loan Officer Indo Castaneda displayed. He took his time to explain everything, and made the whole process pain free! Indo Castaneda is definitively a great asset to CommonWealth. read more

This review is a follow up of my experience and review 8 days ago with CWCCU. After posting my disappointing experience waiting for 45 minutes to open an account, we were asked to come back another day. Within minutes of posting my review, Jen D responded and wanted to make things right! I received a call from one of the managers, Noel, on Monday. He went above and beyond in his customer service to us. This is the personalized service I have grown used to at Commonwealth, and this is why I bank with them. Thank you Jen D and Noel for taking care of us! read more

Had a cashiers check made out to someone I didn't want it to go to. And she/he would not give me my cash back. And very rude. Glad they are not going to be part of their own network coming December 1. I want no part of that treatment again. read more

Never thought I'd be leaving a good review for Bill Collectors. They're all so nice, they work with you and they're so good at explaining everything. It's so easy to pay when I'm speaking to people that help me even if I can't pay that week. Thank you for being kind and understanding read more

I love this bank.... I switched from Bank of America where I have banked my entire life to this credit union for my primary checking account and I love it... They offer better interest rates and checking account options then the big FDIC banks. This credit union also offers mobile bill pay on your smart phone, just ask the bankers about it when you start your account. On line banking is available to you as well, just make sure you get your member ID# so you can go on line and setup your on line banking. The minute you walk in your greeted with smiles and always ask if they can help you. It's great to see that there are banks out there that actually care about the customer. I see bankers going around and asking customer if they want water or anything else to make them feel at home while they wait. I came here to get a car loan to help build my credit and it was simple because the banker literally held my hand through the process and got me a great APR rate. Gabbi took care of majority of the transactions... I pretty much just picked the car out ...lol Gabbi is one of the young bankers that sits in the office right as you walk in on the right side .... She is very customer friendly and gets is meticulous to take care of you banking needs. I would like to say all the bankers in there are great everyone in there is always smiling and it makes the atmosphere very professional and customer friendly. It's great like knocking two birds down with one stone they like to say. I would recommend this bank to everyone in Morgan Hill or at least give them a try. Thank you Common Wealth you guys are the best !!! read more

I have been a member at this bank for over 8 years, we LOVE IT!!! THEY HAVE GREAT RATES & GREAT SERVICE:) Indo in the loans dept. has helped us with our loans, he's GREAT:) Indo and all the nice, helpful sweet staff make this bank a 5 star in our list. Keep up the EXCELLENT customer service. That's what makes us customers come back. THANK YOU;) read more

piss poor customer service,. It's all for them of what they cannot do for a customer. I asked several times what CAN they do for me... We moved and the only reason we switched from Alliance Credit union to this place was closer. We are now going back to where customer service is top notch! ALLIANCE CREDIT UNION. We paid off a home equity acct. using a refi , NOT wanting to close all the way out because 4 more months will be the 3 years to leave it open w/o penalty. . They charged us $500 as they closed it. No phone call, no reading anything as to NOT close it.(yes it is on our paperwork) We are now receiving a letter from lender as to it was NOT to be closed. If a bank can't reverse charges as quickly as they take to take your money, run. If they think of what they cannot do for a customer, RUN. They are for self gain, manager has no authority to be a manager, too many loops to offer customer service. and this was with the bank manager! Welcome us back Alliance! read more

VERY DISAPPOINTED!! walked into the credit union at 1:30 today and was told they were busy with two different customers. I was told to come in another day or call to make an appointment?!?! I work myself in customer service and would never turn away a customer??? I WILL NEVER COME INTO THIS CREDIT UNION AGAIN! Maybe because it was a Saturday? We all want to go home early but do your job people read more

Just opened a few accounts with these guys and thus far very impressed. Far better customer service than BofA. I will stick with BofA as well but most of my transactions will go to CommonWealth from here on out. read more

The chubby white woman who's a loan officer made me feel like a second class citizen when I was refinancing my truck.

I'm happy with my service so far. Ladies Clerks are usually prompt and personable. They don't really rush you, they take good care of they're clients. No complaint's here but you may need to make an appointment to speak with some of the other associates that deal with other banking needs as I have noticed people waiting alot of the time to talk with someone and that person isn't around or working today. For me my experience is good here. read more

common wealth cu is overall just a horrible bank. There's ALWAYS a problem. It's either they randomly slap a few charges on my account (not small ones either, $32!!!) not to mention if I want to transfer money it HAS to be on their terms when they can, and there's a limit on how many times I transfer from my phone, really?? That's ridiculous! What if I'm around people who I dont want to know I'm transferring money, if the bank is closed and I've used my "six transfers" I can't transfer money AT ALL. How ridiculous is that?! This bank is VERY inconvenient I am currently in the process of changing my bank. read more

I bank with Golden 1 Credit Union and Commonwealth is a "shared" bank with them. I went to deposit a State of California check and had over half of it put on hold. Per my branch Golden 1, this is not supposed to happen. I was told to contact Commonwealth and request they release the funds. When I called the number for the MH Commonwealth I was directed to a call center where a very rude woman told me that there was nothing she could do as they don't have access to banking information. I asked for the direct number for the branch and they told me they don't take calls. I asked to speak to a supervisor and was transferred to Kimberly. I started out upset over the money hold and the rudeness of the call center operator but ended up very happy and impressed with Kimberly's professionalism. She went above and beyond to contact my bank and work out an immediate solution so I had access to my money. Thank you Kimberly for turning a bad situation into a positive one! read more

Had my car re-financed with CommonWealth. I should have made sure to read the fine print of their contract details. They required me to add them as a Lien Holder on the insurance policy and to let them know the change was processed within a certain period of time. I was unaware of this fine detail and the only way they communicated was via mail. Who reads their mail every day? In this day and age email and phone are top priority. Not only did I read the mail barely in time and submit my information within the 14-day period (mentioned in their rude letter), but then they went ahead and disregarded my proof of insurance and bought me temp insurance still. Charging me $195 for something I already have covered. THIS is sincere bull-shit CommonWealth. Get your shit together and treat your customers better. You better believe as soon as my loan is complete, I am ridding myself of your awful Credit Union and never speaking nicely of your services. read more

Place is terrible and their customer service is far from acceptable. I will be switching banks soon thanks to their lack luster attitudes. They should try training their staff so they don't misinterpret information and have me in the middle of a miss communicated mess! Terrible! read more

this review is for Erika Benitez at the Tennant location. i have worked with Erika multiple times and she has successfully and consistently delivered excellent member service. she is quick to respond to requests, she has a positive attitude, she offers relevant solutions and asks only for information that is required in order to move forward with the lending process. her demeanor is inviting, i feel welcome when i am submitting an application, both at times when my credit score has been low, and at other times when it has been high. she makes the process quick and easy, but still allows ample amount of response time on my end so i do not feel rushed. today, she received my request late in the afternoon and still funded my application before the end of business day. thank you for treating me with the professionalism and kindness that i feel we all deserve. great job Erika, if i could give you 10 stars, i would! read more

The service within the bank has been fine. I have rarely had good customer service when I have dealt with someone over the phone. The phone customer service representatives have told me on three occasions that something is resolved and I still have the problem. When I have to call a send time about the same problem the person on the other end sounds exasperated and, today, the person was snarky. Today I was buying a piece of furniture and my charge wasn't approved. I talked to three people, one who was transferring me and sent me to a phone tree that had no relationship to my problem. I called back and the second person said she lifted the hold put on her charge. She apparently didn't. The third person said she could correct hat and, although she could see that I had verified my identity earlier, said she needed my checking acct. number, which I couldn't remember. I finally went to an ATM and got the money for the purchase. That's it. I'm changing banks. read more