We're out of state investors and relied heavily on our own due diligence to research the best people as we were setting up our team, which included a good title agency. Happened to work with Marilyn Vernon as the seller chose Commonwealth Suburban Title Agency. Marilyn was great to work with - friendly, professional and responsive. She proved to be a generous resource person as well when we were researching for lenders. If you need a title agency in the area, pick Marilyn and the Commonwealth Suburban Title Agency. read more

So far, no good. We settled (sold) last year, but got an incorrect 1099-S (it indicated that at settlement I received more than $100,000 more than I did - and I have the settlement sheet! I think that's a relatively big error, agreed?). Called their listed number & the person who answered indicated I needed to speak to Holly at a different number. Holly's number has been on automatic voice mail with a standard auto-generated message all three times I've called. The web site indicates their office is open 9a-5p, yet the web site at 4:20p said "closed now". Doesn't seem like a very good way to do business. read more

Does not get much better! Great people and process. Have dealt with them on several transactions.

Purchased a home using Commonwealth Suburban Title Agency. The transaction went very smoothly. I was kept informed the entire time and the service was friendly. Thank you! read more

I closed on a (cash) land purchase 14July2021, it is now 27November2021 and I have yet to receive title policy or deed. I have called multiple time and been told "we are sending it out this week". They have been caught in lies throughout the entire process, claiming they didn't have my telephone number or address, despite it being in the very same email thread of this claim. I have called the vice president as well as the president in an attempt to have our records sent to us with no response. This is by far the worst experience I've had with a title company. We have bought and sold 3 houses prior to this purchase, never I experienced this level of disorganization and unprofessionalism. read more

Worked with Commonwealth in purchasing property. They were efficient, consumer oriented and very friendly. They were quick with response time to all of my questions. The transaction was quite smooth and efficient. Phone calls to them also were answered quickly and by the person handling that part of the sale. All in all, a very easy company with which to work. read more

I had a really negative experience with this title company. In a nutshell, the title company did not collect a payment from the seller for an outstanding water bill, which was a clear contingency in our agreement for purchase. When I found that I could not turn on water services in the home due to the outstanding bill, I contacted the title agency directly, and they completely wrote me off, gave me the run around, and ultimately, would not respond. I'm copying and pasting the email I sent to the company below. I never got any response, even though I sent it to 3 different title agents at Commonwealth-Suburban, and eventually their President and Vice President. No response at all. Not even from their President. I'm actually shocked. DO NOT WORK WITH THIS TITLE AGENCY. ------------------- Dear Mr. Stebelton and Mr. Mastriana, As the president and vice president of your Title Agency, I thought you would like to be made aware of the poor service I have received from your Boardman office. Regarding (address of home), I found out after closing, that there remained an outstanding water bill of $246.23 from 2009 on the house. I was not made aware it was unpaid until after closing, when I attempted to have the water turned on with Youngstown Water. I immediately called Karen to verify why this bill was not paid, as it was clearly a contingency in our offer for purchasing the home. She let me know she would look in to it and call me back. I never received a call back. My real estate agent also tried reaching the Boardman office, to which they said they didn't know anything about any water bills, but they would look in to it. They did not return his phone call either after "looking in to it". I called 2 more times, and Karen was either "out of the office running an errand" or "unavailable," so I left 2 messages with the receptionist to have Karen call me back. She never returned my call. Finally I reached her on Monday of this week, and I was told that she was unaware of any water bills and never received any emails from my real estate agent. Whether or not she received an email, the Title Agency's job is to clear title, making sure there are no outstanding liens, etc. Nevertheless, your title agency was full aware that there were outstanding water bills based on the email correspondence I was shown between my agent and the selling agent. (Please see attachments). After speaking with my agent, I sent an email to Karen, Nicole, and Geri (all of whom, have in some way worked on this property closing). I included 3 very clear and important documents detailing that the selling agent requested your title agency to pay all water bills out of the seller's proceeds. I never received a response to this email! Copy of that email is included below. After receiving NO response, I went ahead and paid the Youngstown water bill, so that I could have the water turned on in the house. It would seem, your employees take advantage of buyers in that if they wait long enough, the buyer has to pay the bill themselves, and this is exactly what has happened, even though, I am in no way the one responsible to pay the bill. I realize that it is done, and getting reimbursement is highly unlikely. A reputable title agency would have admitted fault and paid the bill. I understand mistakes happen, and for that alone, I would have been very gracious and willing to work with you. But, what I find unacceptable, is the silence and lack of response your employees choose to avoid and ignore the problem. Due to your company's unprofessionalism and disregard for its clients, we cannot and will not be using your title agency for any future title work. Thank you for taking the time to read through my complaint. read more

We have done business with Commonwealth Suburban Title agency around 10 times in the last decade. They are the most professional Title company that we have dealt with in the Youngstown area. Their responses are timely, informative, and quick. All are qualities that are positive in a Title Company. I would highly recommend Commonwealth!! read more

I had heard lots of negative reviews and was told that they regularly defraud their customers, do shoddy work, they take longer than most title companies and have lead to the cancellation of contracts due to the mismanagement of their numbers, but my realtor assured me that the discount was worth it. Let me be honest in saying I'd rather pay double than go through the absolute mess they put me and my family through. They continually missed a significant lien, did not distribute funds to the right people and ultimately it cost me thousands of dollars. Even after admitting the mistake, they simply stated that since the transaction closed, they did not need to do anything further. They are dishonest crooks and I hope this review can save others the heartache and financial distress this title company put my family through. Thanks for hearing me out. Good luck! read more

My husband and I recently purchased our first home and our realtor suggested that we use Commonwealth Suburban Title. Being first time home buyers, we were very anxious about the process. However, the staff at Commonwealth made the whole process smooth and set our nerves at ease. They were all extremely accommodating and were able to clearly inform me on the status of my closing. As I stated before, this is my first home and the ladies in the office were really helpful in explaining the closing process to my husband and I. They always answered our emails and returned our calls in a very timely manner. Overall, I had a great experience with them and would recommend them to everyone. read more