Amazing customer service! Love this place! They really care about your mental health.read more

I would strongly encourage anyone who is seeking a vasectomy to seriously reconsider. Do your…read moreresearch and fully understand that what you will hear from this practice is a misleading representation of stats and outcomes regarding the risks of this seemingly common procedure. I waited over two years to post this review as I know I can't change my decision, but perhaps I can help others learn from my research. I had a vasectomy done in late 2018 and months later started developing Post Vasectomy Pain Syndrome, a condition I was not even aware existed until after the procedure was done. At first these guys were great, they ordered ultrasounds, made time to hear my concerns but once the pain continued and no obvious answers were found, I was referred out for pain management and that was that. Two years later am still experiencing ongoing daily pain that will likely be lifelong despite a reversal earlier this year. I was willing to pay the premium price tag for the individualized attention of the practice, but if you are part of the 15% of men who develop any longterm complications from the procedure--you are on your own because they'll act like PVPS doesn't exist. Welcome to Hell. PVPS affects upward of 15% of men according to a 2016 study. (https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4854072/) The consequences are lifelong and very difficult to pinpoint. Their consent form is a laughably thin single page document which cites the possibility of some post-operative pain and complication, but PVPS and lifelong pain is mentioned exactly zero times. These guys are great salesmen. You walk in thinking, "It's simple, quick, effective, and has no impact on anything other than fertility and this is white glove service. False. Nowhere does it mention the well documented possibility of PVPS which has been known for decades. Had I been presented with true outcome risks and a true understanding of the longterm impact I would have walked out the door, and you should too. As Warren Buffett famously said, "Never ask a barber if you need a haircut" and never let a urologist sell you on a vasectomy.

I hope you never have to experience the pain of a kidney stone…read more This is where you go to get help...they ease the pain...educate you...care for you. This place was recommended by my primary care Physician, Dr Faltemier. When you trust your Doctor...this is what you do. I had the best experience with Dr Pruna who is highly experienced in his field. It's unfortunate that so many other Yelpers had a not so positive experience. My only complaint is the copius amounts of redundant paperwork which I provided yet continued to have the same exact questions asked throughout my process there. Are you willing to pay a little more for better quality healthcare?

This practice is currently undergoing a multi-week IT transition, and patients are being told to…read more"call back next week" just to schedule appointments. If you try to call anyway, expect to sit on hold for an hour -- and even then there's no guarantee anyone will answer. Even before the transition, the wait times were incredibly long. Frequently over 30 minutes. Appointment access is extremely limited. Existing patients are running about three weeks out for routine visits, and in-office procedures can be pushed 30 days or more. If an urgent issue comes up, you're more likely to end up in the ER than be accommodated here in any reasonable timeframe. Front desk operations -- particularly in Suite 150 -- have been consistently frustrating. On more than one occasion, appointments couldn't be located, and conversations around insurance felt argumentative rather than helpful. There also seemed to be reluctance to work with Veterans Administration healthcare as a primary coverage source, which only added to the difficulty of coordinating care. Once checked in, patients are frequently kept waiting 30-45 minutes beyond their scheduled appointment time, further compounding the practice's broader access and scheduling challenges. From a care standpoint, visits with multiple providers often felt inconclusive, with symptoms leading to more tests and more follow-ups but little diagnostic clarity or direction. Because of the ongoing access, administrative, and care concerns, I have left this group in order to obtain at least adequate and timely medical care -- something this practice has been unable to provide. Also worth noting: their standard online review responses tend to be scripted, directing patients to contact an office manager while citing privacy policies, rather than addressing broader service concerns publicly -- which doesn't inspire much confidence that systemic issues are being resolved.

Dr Holt is an excellent doctor: however because he is so good he has become over booked.. it is…read morethat simple. He has not read the MY CHART which is how INOVA communicates after he did a surgery. So as far as I am concerned and I am retired fron medicine: many of the 'support staff" that means nurses do not comprehend what is in the charts.. and even the doctors seem to not be able to make a decision, including Dr Holt w/ regard to long term patient care. I am not sure why. Dr Hold needs to either cut back on this patient load at Fairfax INOVA; or take a vacation and make some decisions about how one person cannot cope w/ his patient load. His staff (nurse Stephanie) was excellent but the FFX INOVA hospital itself was a total mess the day of the surgery. I like him very much, this is a very difficult time to be in medicine.

Have been seeing Dr Holt for reoccurring kidney stones. He is very knowledgeable, kind and always…read moresees me when I need him even though he's scheduled a month or so out. I appreciate that he takes his time at each visit rather than rushing to get out of the room answering any questions.

In-Short: Scheduled a consult with Dr. Basile and within 5 weeks I was able to complete my…read moreprocedure, which only took 30 minutes-exemplifying the expertise and ease at which he does his work. Nurse/admin staff is as usual. His office in the building was a little hard to get to. The details: Dr Basile's nonchalant and calming demeanor exemplify the ease at which he executes his work-solidifying his vast experience and how routine this work is for him. During the procedure we chatted about what was being done, small social banter to ease my mind, and in 30 minutes flat I was out and taking the weekend off. First visit for a consult, was a simple walk-through of my decision, risks, and what encompassed the procedure. Nurse/admin staff was attentive and straightforward. I was lost in the beginning, trying to find his office; it's in the basement down a narrow hallway. Second visit for the procedure, the office was busier and my appointment started 20 minutes later than planned. Nonetheless, schedule aside, the procedure was executed as planned and I just had to recover over the weekend. I will definitely go to Dr. Basile in the future for any other urology related inquiries or concerns.

I saw Dr. Basile today for the first time and was quite impressed with him. He has a very reserved…read moredemeanor, but was still very forthcoming with particulars about my situation. He read my CT scan right then and there and caught things the original radiologists missed entirely. I'm glad to have him on my medical team.

Dr. Dana Rice is great. I luckily don't have to see her as often as I used to. I found her years…read moreago when my bladder decided to be a pain. She helped resolve some issues while being very friendly and personable. I have recommended her to many people including my sisters. She is fast and efficient. It is hard to get appointments so you have to book ahead. Dr. Rice gets booked up pretty fast. She is very knowledgeable. I am very happy I found her and will continue to use her as need be!

so far, could be better. My husband was woken up by the doctor (by phone call) at 7:30 am. Made…read morean appointment for further testing and doctor wants to schedule an appointment to go over test results. Made said appointment for tests. Called Dr office back and was told that the earliest appointment is in December - it's May now. my husband has cancer and needs an appointment NOW

Unfortunately my first (and last) experience with Fair Oaks Urology was a poor one…read more I scheduled an appointment by phone and received a confirmation email. The email listed the time of the appointment as 11:15am. I arrived SLIGHTLY late at 11:20am. The receptionist immediately told me that I was supposed to be there at 11am, despite the fact that the confirmation email only stated the appointment time of 11:15. The receptionist got an attitude when I pointed out that the confirmation email only stated the appointment time and mentioned nothing about arriving early. She then said they would "try to fit me in" when possible on that day. The confirmation email also included a garbled version of my first name, with no last name included. When I tried to pre-register for the appointment online (to provide the necessary information about me), the system rejected the garbled first name (no last name was listed) and I was unable to pre-register. Had I been able to pre-register, I might have found the information about arriving 15 minutes early. The information that I provided at the time I scheduled the appointment was very sloppily entered into their database. After the initial poor experience with Fair Oaks Urology, I decided to cancel my appointment and leave the business. They are clearly disorganized and sloppy in preparing data for medical visits. I can't speak about the competency of the doctors here, but if the appointment process is any guide, this is not a medical practice that I would ever want to use.

Dr Eisa is top notch!! I highly recommend him. All of my experiences with Fair Oaks Inova Urology…read morehave been excellent. All of the staff have been friendly and helpful. Really not sure why others have complained.

After my procedure I had to come here for follow up. A bit inconvenient for me, especially with the…read moreoffice in National Harbor being my homebase. I'm told that National Harbor is still in the midst of setting up and that is why I needed to come here. What is interesting about this location is that it is in a well established office/medical building that kind of makes you feel like you are in an actual hospital. I showed up and did my check in and had to wait a bit. To note: I stopped here during the Halloween season and they were directed for such. It wasn't very calming to my anxiety to see decorations stating the area I was about to go into for my follow up said it was 'contaminated' and having zombie arms reaching out to you. With my anxiety in high gear I am called back and walked through the maze to the room where I will be seen. Vitals taken, and instructions given to me quickly. I knew I was there to have a stint removed and to be given the instruction quickly, having never done this before, baffled me. I stood there stunned and had to ask for the instructions again. Given the instructions again I proceed to get ready and positioned for the tech to come back in. Tech comes in, and I have to hand it to her, she is good at distraction. Not sure how many of you out there have ever had anything done in the undercarriage area of your body, but everything they do in that area catches you by surprise. As I am, uh, being prepped, the tech is talking and explaining to me that I am going to be numbed. Her distraction technique was simple, keep talking as if you are gong to do it and then do it a few seconds later. I was in mid-answer when, wham-bam, inserted and numbed. I don't think I even finished my answer. Laying there, naked from the waste down (covered, mind you), feelin more vulnerable than I have ever been in my life. Being inserted into and numbed, in walks the doctor. With my head swimming, the doctor walks me through what is about to happen next. Anxiously I nod my head yes after he finishes and asks if I understand allowing for him to proceed. Continually coaching me to breathe through it all. Mind you, there is a monitor in the room that allows for the doctor to see where he is inside you and also allows for you to watch as well. Now, to have another object inserted into an exit hole while being able to watch it like it's a Netflix documentary is a surreal experience. When it reaches the spot where this thing has been sitting inside you for about a month at that point and you see a claw expand from the end, grab a hold the this thing, and the doctor tells you to take a deep breath...WOW! I never felt anything like that in my life, even with the undercarriage being numbed. The doctor was pleased with the stint coming out without any problems. Pleased with the procedure he tells me I won't need antibiotics, it may feel funny to me for a bit in the undercarriage area, and that I should be back to normal in about a day or two. All after declaring, "It's a boy" after the extraction. The one thing I didn't care much for here was the customer service from the front desk. It was like I was intruding to those member of the staff. I filled out my paperwork, paid my copay, and sat and waited to go back. Then, weeks later I get a bill in the mail for my copay, which I clearly paid while there. I have received several statements now at home stating I have not paid. When I go onto the website and sign into their portal, type in the statement number, I am told I have no balance due. I would gladly pay the $10, but I'm not sending it via the mail when your website clearly has registered I already paid in office. I can't wait for them to attempt to send me to collections for that $10 I already paid in person.

The office is a money mill with all customer service, quality, and attention cut to less than bare…read morebones. Visiting the office, one would think some great plague or natural catastrophe has occurred, because crowds of people have so filled the office that a line extends down the hall and even to the stairwell. You can't sit inside to wait because of the bodies and the awful heat. The staff, embattled, have a station model set up to deal with clearly thousands of patients, quadruple booked every 15 minutes. I was forcefully told to arrive 15 minutes early. I was seen 1.5 hours late. The doctor came in, glanced at me, and the visit was over in under 5 minutes. Cannot speak poorly enough of every facet of this clinic. They're barely skating the lines of ethics and requirements to bill insurance for the 20 visits they book per hour- barely.

I had a medical emergency and went to see Dr Canter. I explained that I was getting ready to go on…read morea trip and was concerned if I could go or not. I was sent to get testing done. My trip was scheduled for 2 days later. I now have had to postpone the trip twice because I haven't heard back from the office. For 2 days I have been calling. Get a voice mail and nobody calls back. Don't know what the tests results are or if I have a serious illness. Not a very professional attitude.

I had an absolutely horrible experience here and would never recommend it. I couldn't get in with…read moremy OB/GYN, so I was recommended to come here. Despite a scheduling mishap and waiting nearly an hour to be seen, I was told the doctor wouldn't see me due to another scheduling mishap. What a joke. Save your time and frustration and go elsewhere. To be fair, while I'm unsure if it was a staff or a doctor issue, the outcome for me was the same. Go somewhere that treats you like an actual patient who needs to be seen.

As a man, rarely do I recommend anyone with five stars. Yet my thanks to Dr Al Jubari, nurse Nancy,…read moreand the entire team here. They are absolutely the nicest people in the world. Also recently I was scared, as there was a concern of a growth in the gear. The nuts of a nut are okay, but having lost loved ones to cancer, Dr Al Jubari showed a lot of compassion. I really appreciated his kindness, and even before I found the negative results on the CT scan, he was able to make me able to sleep well. Fellow gents please get checked out. Actually ladies too, as urology covers a lot of medical aspects. This practice is a cinch to schedule with. I'd like to extend my thanks to Dr Al Jubari and Nancy. They always have been able and ready, to answer questions or concerns. You won't find better than here.

Dr. Al-Juburi is very busy and kindly took my wife in on short notice after we were unhappy with…read moreanother urologist. My wife had a serious bacterial infection previously and pain (not bladder pain or pain similar to UTI which she is familiar with - but pain around her private parts - a deep "different" type of pain). Dr. AJ was busy, clearly, but he listened and he and his nurse checked her out. They took a urine sample. He prescribed Uribel. Another general doctor said that Uribel has serious side effects and it does not appear, from the symptoms described, she has an UTI - that doctor believed Uribel was unnecessary. I sent an email to their office and explained: - We did a Sonogram, - Another doctor recommended a urinalysis and urine test for culture and sensitivity and we have not done these yet. - An infectious disease specialist said the bacterial medicine will not interfere with the results. - We still have the pain described within our visit. - Dr. Al-Jaburi mentioned a particular test that could be done at surgical center. Can we set this up as we prefer having a definitive test over taking medicine to alleviate pain? They responded, "take the medicine first. Don't rush the procedure. Schedule another visit if you want". We did NOT take the medicine. Another urologist said Uribel is a powerful medicine and said it did not appear to be a suitable choice without knowing more. The same urologist performed a test and then stretched her uretha and alleviated the pain that may have been caused by the bacterial infection. I realize judgement was applied and this can be imperfect. Perhaps Uribel was a good choice but it appears probably not. Regardless, we felt that it was a hurried decision to prescribe that without knowing more.