I have had nothing but positive experiences with the front desk staff and the doctor. He explained…read moreall procedures to my husband and me and was able to reduce the number of medications both of us were taking. We have been going there for 8 months, and our health has improved considerably. I highly recommend this practice.

If I could choose zero stars I would. If you're in need of getting preventative care done as a new…read morepatient do not go to Alamo Primary Care on Potranco. They say that they explained everything to me but the weren't clear in their approach. You have to be an established patient which means you have to do a medical history questionnaire, vitals, short visit from a doc and a blood panel which is the same as the biometric screening but they will say it is a bit different so both items are coded a higher price. Then after 2 appointments you can make your preventative care appointment with additional bloodwork. They were extremely unprofessional in their approach, and my insurance mentioned this is not normal practice for a new patient needing preventative care.

EDIT: I'm updating my review because I booked the appointment anyway. Despite the weird interaction…read moreI had over the 25-dollar late fee, I was reminded of how the staff at the Westover Hills Clinic are some of the most professional, hard-working, and kind people. They have consistently provided superb service and follow-through, so I recommend this location to anyone who is looking for a PCP. ORIGINAL REVIEW: I missed an appointment due to an emergency, called them beforehand to let them know, and they said it would be enough since it was an emergency. Called to reschedule, they said I never called so I'd have to pay. Asked them to check their system, they didn't find evidence of my call. I called back to reschedule again, the said they found the notes in their system, but I'd have to appeal formally. I asked them what proof was needed, and they said I'd just have to make the claim that I had emergency surgery. So I asked what's the difference between now and then, since I had already done that and what would constitute as proof to waive the fee. They couldn't really answer, transferred me to billing and billing said they couldn't do anything, I'd have to talk to the practice. I asked billing to get on the call with me and the practice, and they said they would, but they did a simple transfer instead. When I finally agreed to pay and appeal later, they didn't have the appointment I needed. One big circus, wasting everyone's time, over 25 dollars.

I just called to schedule my dad an appointment as a new patient, but the receptionist was so rude…read morethat I decided to shop around for a different office.

No one ever answers the phone to this location. Its infuriating…read more Ive tried over weeks and nothing

This seems like a great doctors office. The problem is they only have one doctor and are booking…read moreappointments as if they had multiple. So if you have hours to wait after your scheduled appointment time then by all means. I understand manning due to covid but come on. Have the scheduler space out the appointments so we aren't waiting for over an hour after our appointment time to be seen for maybe ten minutes. Had they just told us to be there at 11 instead of 945 cause that's when the doctor will actually get to you..... Then I wouldn't be so upset. 0/10

I don't think you can find a friendlier medical group in all of the Great State of Texas! Grace is…read morethe epitome and 'grace' and Manuel Del Rio, FNP is so warm and caring. The office is clean and modern too. The best of the best of the best!

From the owner: At Arch Complete Health, we provide preventive care and teach healthy lifestyle choices, identify…read moreand treat common medical conditions, assess your medical problems, and make referrals to medical specialists when necessary. At Arch Complete Health, we provide chronic disease management through education, behavioral intervention, lifestyle modifications, and prescribed medications. Using an individualized approach focused on self-monitoring and medical management, decision making, or adoption and maintenance of health-promoting behaviors. At Arch Complete Health, we provide weight loss management with supervised prescribed medications. We will do an initial health assessment and obtain an EKG, draw blood to check your thyroid, kidney, and liver function, and hormones levels to create an individualized approach. Our in house Complete Care Program includes: Annual Wellness Physical and follow up, Laboratory Tests, and Prescriptions (if needed). $200 initiation fee with $50 Monthly charge $20 co-pay per additional visit

My husband and I have been a part of Cibolo Family Medicine since 2020. We not only have come to…read morelove the concierge model of medical care but Dr Stuart and staff have become very dear to us. They are always kind, compassionate and professional. We have chosen to continue with them even as we enter Medicare stage of life. Their service has been a blessing and an absolute breath of fresh air from the norm. Thank you Cibolo Family Medicine

I am new to the area and was having difficulty in getting into a primary care MD to fill my thyroid…read moreprescriptions. I found Cibolo Family Medicine and thought that a concierge service would be out of my price range. I was pleasantly surprised to find that the monthly charge for their practice was comparable to one massage! I was a bit skeptical of this model of medicine but went for my initial visit, which is an intro visit, at no charge, and wow I was INCREDIBLY impressed by Dr Karos Muñoz!! She gave me her full attention, and was not rushed in any way. She said that her number is provided and should I get sick on a weekend or evening all I had to do was call her. I signed up and went back for my physical the following week. They draw your labs, in-office, and have contracted rates on many services such as radiology and labs. I recently had a situation where I was sick, after-hours, and required an ED visit. Dr Muñoz was available to answer my questions and guide my care which was so very comforting to me. While I do have insurance, and an in-network primary care MD, I will absolutely keep seeing Dr Muñoz, as I trust her, I love the individualized care she provides, and the ability to reach out after-hours or on weekend if there is an emergency is priceless to me. The office is clean and the ancillary staff is very professional and responsive. Once I accidentally called the office and hung up, but office staff called back saying they had a missed call from me and wanted to ensure I was OK! This type of customer service is truly amazing and not found often in my experience. I highly recommend Cibolo Family Medicine and specifically Dr Karos Munñoz for your medical needs.

If I could give zero stars to this doctor I would. Dr. Caroline Hernandez is a completely…read moreunknowlegable doctor and passes judgement on patients in her notes. My first appointment, she was very transactional and very I interested and distant. Only taking to her laptop and barely looking up from her computer sounding like a robot and not personable one bit. That appointment lasted all about 15 minutes and she in that 15 minutes already determined that She will take me off of 2 medications I have been on and one that I have used occasionally and safely for many years without question. In between appointments, I had called for a refill on prescription and was called back and told the doctor will be taking me off the medication and will no longer be filling. My 3 month follow up was just as upsetting and disappointed. I questioned the doctor why I had such a message of she was not going to refill a prescription and she did not have a valid andswer besides it's addictive and blah blah. I was on the lowest dosage and never over requested for refills. Sometimes going months between. Was told I need to see a psychiatrist and made the referral. Later, I was reviewing my medical records for another procedure I was having, I discovered this Doctor noted in my records that I had a dependency and addiction to the medication all off of a 15 minute conversation. When discussing this with the psychiatrist she referred the psychiatrist she referred said the previous doctor couldn't be more incorrect and she sees absolutely NO SIGNS of dependency and said that the doctor can update her records and if she needs to talk to her to reach out. I sent a message to the doctor via her patient portal and asked her to correct her records because I do not want dependency or addiction accusations following me for the future and the doctor refuses to make corrections and came up with some bullshit reasons why it's not as bad as it seems. Dr. Hernandez needs to educate herself more on treating her patients and improve her bedside manner. I will never go back to this clinic. She did no kind of treatments or attempts to help her patient but just passed judgement and refusing treatments that works for the patient in the past.

Dr. Hernandez and staff is very unprofessional. Can't seem to communicate appointments and needs of…read moretheir patients. Getting seen or a Rx refill is like having teeth pulled. Great practice if you never need to be seen! Worst experience ever! Skip this one, save your time. Never gets back to you. Made my first appointment in August 2016 after moving to the area for a basic woman's well check. At appointment gave my medical history and explained my needs to the examining RN. Was advised to schedule the Pap, mammogram and blood work. That appointment was not communicated, showed up and Dr didn't know why I was there. I was sent to get the mammogram and blood work outside of the practice and was rescheduled for the pap. I got all my exams done and scheduled my appointment for the pap. Was called a day before appointment and was told I needed to reschedule that the Dr. Would not be in. Ok rescheduled, at this point I'm frustrated it's nothing big getting this done but it's has taken months at this point. Go in for 4th appointment and am told that they tried to call to reschedule yet again that the Dr wasn't in. 5th appointment just a week later and I'm not on the books. ARE YOU KIDDING ME? I'm finally seen only took 6 months to have a normal pap done. Trying to get a simple Rx refilled is pulling teeth. Hardest practice to work with. You will have to be assertive and be demanding for the simplest things. Thank god I'm healthy.

I told my primary care Dr that I was having a lot of tension headaches so she recommended that I…read moreget some physical therapy. It was simple to schedule my appointment and time in the waiting room was brief. I met with Dr Berg and shared my concerns. That first visit was just what I needed and I felt relief right away. I kept up with my home exercises on my Ap and really liked the reminders. I feel great after my third appointment. I really am pleased that not only do I feel good but it was educational. If you are experiencing any kind of pain or strain don't ignore it and get some relief by calling Dr Berg.

I'm an ultrasound tech and was recommended this place after having some rotator cuff irritation…read more Dr. Berg and Mr. Briones gave me an amazing experience! Dr. Berg walked me through step by step exactly what was going on and why. He answered every one of my questions and concerns with care throughout the way. Mr. Briones was also so helpful with PT and showed me different stretches and exercises that help me daily in between patients. I'm so grateful to have gotten them both as doctors, I'll definitely be back for any other needs I have! Thank you so much.

My son is 11 months old and we went to go get his formula for his last month (12monthe) the front…read moredesk at WIc refused to issue it and refused to schedule him appt said he had to go through recertification and that was not the case. we went to the Flores location WIc and there supervisor helped us got my baby the stuff he needed and rescheduled his certification appt to after 1 like it was suppose to be . Even when we got here we realized potranco location froze the card and was still doing things on there and that they shouldn't have. The lady at the desk name was Kassandra very rude , not helpful, and should not work with infants and the state if she doesn't have a kind heart.

So far we've been a couple times for routine checkups and have received good service in the clinic…read more I specifically want to call out the central scheduling dept that answers when I call pediatrics. They have provided exceptional service whether it be scheduling, registration, follow-up questions, referrals, etc. They don't push me to use the portal like most other places and instead provide quick and excellent service over the phone.

I truly appreciate that they offer the option as a walk in. The staff and doctorare nice and move…read morefast to get you in and ou.

Horrible bed side manner. From the doctor to the staff. I will not be going back nor will I be…read morerecommending this place to anyone. You go not feeling the best and their attitude makes you feel worse, like you're a bother. I came to this place because it was close to my house. Not in network, paying out of pocket was best for me at that moment, they literally made me feel like I was asking for a handout!