This review is for the interactions via the phone and in person with several of the staff members,…read morebased on three to four interactions. Specifics will not be made due to HIPPA privacy which I take very seriously and expect others to do the same. I found one staff member to be very personable by phone, but slightly demoralizing in tone (possibly meant well, I do tend to believe the best about people). I can't explain the exact way it was said, but there was so much focus put on externals, or not asking what the client needed, but telling me what they planned on giving potential clients. Another staff member was pleasant to deal with by phone but lacking in personal service details, offering unsolicited advice unrelated to the potential job at hand. However helpful, it was rude and actually insulting, resulting in further impressing potential client to not go with this company. Something was also said in one of the client's absence to another family member that was demoralizing, which they didn't want to share until later because it would have possibly affected client's morale and treatment. Summation: the level of customer service that is being offered at this particular locale is not up to par for this line of work, in reviewer's opinion and experience. I wouldn't say anything in a review that I would not say, and probably didn't already say, to someone's face. Realizing people have an "off" day or that miscommunications can arise, the burden is on the provider of care to interact with the clients and family in a way that brings well-being to a client, and a sense of pride and accomplishment to the staff. Been on both sides of that fence so I know of what I speak and try to treat others kindly whether or not they are in a position to do something for me. Hope this feedback helps others to adjust their demeanors accordingly so that their business may prosper in the future with other seniors and or disabled community participants.

Too bad they can't get a zero star review. The people that come to the home to provide care are…read moregreat, that's not the issue. The issue is the office that takes care of scheduling and billing. There are consistent problems with billing amounts and frequency. When I asked for a detailed document outlining the the dates and amounts of the bills, I got an email with one sentence of incorrect response. No document, no dates, no amounts. I know this because I did a detailed inspection of the bills to my credit card, and found that they double billed me services more than once, and wrong amounts multiple times. I have terminated their services, and will be notifying the Florida Board of Nursing, as well as Comfort Keepers Corporate of this situation. In my opinion, you should look elsewhere for an in-home care giver.

Just to warn everyone. Shaws senior homecare services in hernando has not paid employees on time…read moresince January. There are still employees that haven't been paid for 3 weeks. The owners are not returning calls or texts, and when the husband does answer he just tells everyone that his wife handles things and he'll have her call us. When I asked where my pay was I was told there was no more money, and then I was told that it was not their fault I can't pay my bills and they would have to rethink my place with the company. They are getting payments from clients but not paying employees. Employees who dared call the labor board were reprimanded and fired, and others that refused to work until paid were replaced and pushed out of their job as well. Do not hire on with them.

From the owner: Shaw's Senior Home care services is locally family owned and operated services offering…read moreprofessional Home care services in Citrus and surrounding counties. We provide in home assistant for senior Adults who still want to have their Independence in their own Home. Our Highly trained CNA can assist with your personal care needs, including showering/bathing dressing incontinent care, feeding, grooming, and shaving, oral care. * Meal Planning * Meal preparation and Cleanup * Taking out trash and recyclables * Medication Reminders * Reading and writing assistance * Safety Monitoring and supervision * Showering and bathing assistance * Dressing and undressing * Assist with feeding * Doctor Visit coordination * Transportation Services to be announce. (keep checking website for date) * Errands and Grocery shopping * Pet Care * Alzheimer's & Dementia Care * Live in 24 hours If you are looking for a licensed and professional CNA to take care of you or your loved one, Shaw's Senior Home Care Service is here to assist you.

After searching and interviewing different providers in the area we finally chose Comfort Keepers…read moreto support and assist my father. Comfort Keepers staff have been excellent with communication and meeting the needs of my father. Being in another state all the way across the US it is difficult to find experienced and qualified caregivers for loved ones, Comfort Keepers put our minds at ease and made the process easier. We are thrilled with their staff and services.

I am only giving 2 stars because the initial encounters with staff were positive, in setting up…read morecare for a family member. However, after discontinuing services, it has been several months & I am still waiting for balance of hefty deposit to be returned, despite numerous phone calls & a face to face appointment. Left another message today... With little hope for resolution. I will not use this company again, & DO NOT recommend.