This review is for the interactions via the phone and in person with several of the staff members,…read morebased on three to four interactions. Specifics will not be made due to HIPPA privacy which I take very seriously and expect others to do the same. I found one staff member to be very personable by phone, but slightly demoralizing in tone (possibly meant well, I do tend to believe the best about people). I can't explain the exact way it was said, but there was so much focus put on externals, or not asking what the client needed, but telling me what they planned on giving potential clients. Another staff member was pleasant to deal with by phone but lacking in personal service details, offering unsolicited advice unrelated to the potential job at hand. However helpful, it was rude and actually insulting, resulting in further impressing potential client to not go with this company. Something was also said in one of the client's absence to another family member that was demoralizing, which they didn't want to share until later because it would have possibly affected client's morale and treatment. Summation: the level of customer service that is being offered at this particular locale is not up to par for this line of work, in reviewer's opinion and experience. I wouldn't say anything in a review that I would not say, and probably didn't already say, to someone's face. Realizing people have an "off" day or that miscommunications can arise, the burden is on the provider of care to interact with the clients and family in a way that brings well-being to a client, and a sense of pride and accomplishment to the staff. Been on both sides of that fence so I know of what I speak and try to treat others kindly whether or not they are in a position to do something for me. Hope this feedback helps others to adjust their demeanors accordingly so that their business may prosper in the future with other seniors and or disabled community participants.

Too bad they can't get a zero star review. The people that come to the home to provide care are…read moregreat, that's not the issue. The issue is the office that takes care of scheduling and billing. There are consistent problems with billing amounts and frequency. When I asked for a detailed document outlining the the dates and amounts of the bills, I got an email with one sentence of incorrect response. No document, no dates, no amounts. I know this because I did a detailed inspection of the bills to my credit card, and found that they double billed me services more than once, and wrong amounts multiple times. I have terminated their services, and will be notifying the Florida Board of Nursing, as well as Comfort Keepers Corporate of this situation. In my opinion, you should look elsewhere for an in-home care giver.