The One Credit Union is in need of an update. I have been a customer at this branch for well over…read more10 years! That also means I have had a line of credit with these guys for just about 10 years! I have done everything from auto loans, personal loans and I even have their credit card! (Visa card) The staff here really do care about their members. Customer service seems to be their #1 goal. They meet it with flying colors. Loan applications are stream lined and when you stop in it can be a quick in and out! But they always have that personal touch with every member. Just whatever you do don't use the word bank! They will remind you that its a credit union! Something that they are proud of and they should be. Their online web site has also recently been updated. Everything is real time and you can review your loans and accounts from the same screen! It makes for easy money transfers and paying bills online has also just got easier! Huge, huge plus in my book. Mobile app is also available on your smartphone as well. (iPhone iOS & the Android OS.) It works just a good as the full site and its secure. So if your looking for money needs I'd really recommend looking into the credit union. They staff is amazing and the rates are just plain good and low! You just can't beat it!

Northfield saving bank is the best bank in the state of Vermont goes out of their way to help me…read morewith my financing needs I'm working with the Essex and Williston branch but do stop to use the atm at all the branches god bless this family run banks.

NSB is not my bank, but I have to use it for duties as a treasurer…read more Everyone, from the tellers to the bank mgr, are super friendly & customer-oriented. The manager has gone out of her way to help me transfer ownership on the account, answer questions, keep in touch on paperwork or issues. I think that is pretty cool since our group's petty cash adds only to a few bucks a month. No outrageous fees either! I dig the NSB pig flying logo too. Props to Northfield Savings Bank for being still a Vermont based bank & reminding what banks use to be like.

WHat was a nice credit union is now terrible. Over the last year they have turned into something I…read moredon't even recognize. Having been a member for over 33 years I have seen plenty of good and bad. But what they are now is beyond bad. Do yourself a favor and look elsewhere if you are looking for a new credit union. The lines at their branches are often so long that people give up and walk out before being helped. Their on-line bill paying app has been upgraded to a unreliable mess. Often bills don't get paid. When you call up and ask why the staff tells you that you didn't pay the bill. I've resorted to taking screen shots of it being confirmed. When I try to send them the image they tell me that they can't receive the image to avoid the truth. When you call up half the time you get an answering service who can't really do much. When you ask to have someone call you back who can rarely do you actually get a call. With less than 2 years to go on my mortgage I'll stick it out until then. But once that's paid I'm gone and never looking back. I have yet to find any other people who are members who don't feel the same as me.

Terrible service and online system after merging with VSECU…read more My debit card doesn't work. Online system is difficult to use.

EastRise coming in hot! I just paid $19.00 for a stop check fee and gently requested they waive a…read more$2.00 cashiers check fee and got told "no". Not good service East Rise. Look at my history. I never ask for fees to be waived. Shame, shame, shame! Not a way to take care of loyal long term members.

I have been a member for many years I am taking my $10,000 moving it to NBT Bank. My partner is a…read morecustomer there and he hadn't been in for a while, the teller Marie called him to see if he was ok....I said "that's the bank for me"! Eastrise has in the last month cancelled both of my debit cards so my automatic payment didn't go through causing me late charges, when I asked why they canceled them they said they didn't know. What if I had been traveling and that was my only source of cash. Also I applied for a loan which apparently I was approved, no one reached out to tell me. They're communication is horrible! They have my contact information and NO ONE reached out on any of these issues. Terrible since the merge, so sad as I've been a member since the 80's.

my checking account got hit 5 times, same amount, same time same buy (electronics) same fraudster…read more One of those hits was threw a credit card (which was resolved immediately) and one hit was one of the hits threw PayPal. M and T had 4 of the 5 hits in dispute. They denied the first three saying it was not fraud. So I had to eat amount. The one that came threw on paypal they reversed saying it was fraud. Hello? They were all identical..................no amount of pleading to see the same issues with different outcomes..... worked for them. I was told once they decide the fate of the case it is closed, even if they can see a misunderstood decision on their part looking for a new bank.............

I have M&T Bank since they took over People's Bank. I use the Wilmington and Bennington, Vt…read more branches. This Bank must have a rogue security department. I have complained so many times about my problem and nothing is done to rectify the issue. Numerous security checks won't let me log in. They are harassing me so much that I am going to switch my bank shortly. It's always "Let's identify you" This has happened three times to me this week. It goes on and on. I called the complaint line but no one can help. I have a substantial amount in my money market and checking accounts, which they are not going to be able to use shortly. Because I have spent so much time and effort to resolve this, I have come to the conclusion the issue will never be resolved. I do not recommend this bank to anybody. I log in the same time each day, the same computer and they have no reason to put a customer through this. This is not a recent issue. Good bye to this bank.

I highly recommend American Community Bank. Every branch representative I've interacted with has…read morebeen friendly, knowledgeable, and professional to the highest degree. I have yet to encounter a problem they couldn't resolve and not only was it handled professionally but it was also expedited in a smooth and seamless manner. In a few words, the staff is consistently friendly, professional, and extremely knowledgeable.

I highly recommend Community Bank , branches in the old North End, South Burlington, and Williston…read more. The bank representatives are friendly and helpful and professional to the highest degree. I have yet to run into a problem that they couldn't resolve in a professional manner , first of all; secondly, it was expedited in a smooth, seamless way quickly. I find each Community Bank bank representative to be so knowledgeable and helpful in a number of matters, that would likely stump other bank tellers in other banks. These are matters of internet scams, cancelling debit cards when needed- be ASSURED that Community Bank "has your back". This is very reassuring. Many thanks to you.

Staffing is very courteous, helpful with my investing . It…read morewas great having Sara to guide me. Also Catherine helping me with JPMorgan investments

Love Chase. I have been a customer for 20 years. We have retirement, mortgage and business accounts…read morewith them as well as our kids accounts. Best service. Always responsive. Awesome fraud protection.

If I could give zero stars, I would. This is a terrible bank…read more I'm trying to settle a late relative's estate from clear across the country. TD Bank in Bennington, VT refused to even tell me if my late brother was a bank customer. In order to provide even the most innocuous of info, they tell me I need to either hire a lawyer to wrangle with them (at $250 an hour) or show up with the paperwork in person at the bank branch (at least $1000 in airfare, plus hotel and rental car). I don't want to do either of those things since I don't even know if my brother still had an active account there (he was a very poor record-keeper). I live in San Diego - there are no TD Banks on the West Coast. The bank made no attempt to be helpful whatsoever. Sweet, soft-spoken but useless and clueless staff. Just don't bank with these folks. Just don't. They don't know the meaning of customer service, and if your relative dies and you're the out of state administrator, they seem to be fixated on making your experience as onerous as possible.

Location wont let you exchange quarters if you are not a customer.read more