Northfield saving bank is the best bank in the state of Vermont goes out of their way to help me…read morewith my financing needs I'm working with the Essex and Williston branch but do stop to use the atm at all the branches god bless this family run banks.

NSB is not my bank, but I have to use it for duties as a treasurer…read more Everyone, from the tellers to the bank mgr, are super friendly & customer-oriented. The manager has gone out of her way to help me transfer ownership on the account, answer questions, keep in touch on paperwork or issues. I think that is pretty cool since our group's petty cash adds only to a few bucks a month. No outrageous fees either! I dig the NSB pig flying logo too. Props to Northfield Savings Bank for being still a Vermont based bank & reminding what banks use to be like.

Friendly local bank withOUT a ton of red tape. Welcoming and neighborly staff - Carol…read more VT emphasizes LOCAL everywhere to sustain their economy but they don't Focus on customers like they should. You get the feeling that they just see you as a $$ign. This NBT though is not the ubiquitous VT local because they have Carol. She really had the true sense of Local - treating customers like her neighbors! Very refreshing and for the first time this season I felt more than just $ to VT retailers and farmers. About a month ago, I decided to visit Montreal last minute and needed to exchange USD to Canadian currency. I don't have a local bank and my banks didn't have exchange capabilities in VT. When I called around, I found out that many local banks only provide the service for their members or charge extra (a lot) for the service. More hassle and nickel and diming. Not so at NBT and Carol was so helpful - fair exchange rate and no nickel and diming. When I got there the next day, she came by and said "hello". This is VT I remember and Carol was very welcoming! The exchange was pleasant and I was so happy that I told how great NBT is to everyone that week! At the end of the day, it's about people who make the difference. NBT is lucky to have Carol Costello and I am grateful she helped me. She gets the real meaning of what it is to support Local and has Customer Service down!

Yeah NBT does NOT exchange foreign cash of any kind. If your a customer they will send it out I was…read moretold. Then I'd have to wait for however long to get my cash back... UHM NO THANKS

I walked into this credit union today. To get some ones for a ten dollar bill and they told me I…read morehad to be a member and threw me out. I was a member not too long ago.And the interest rate they gave on savings was almost nothing at all

This credit union does not even deserve a single star. I've been with them a few years and they…read morejust whacked me with an overdraft fee for an automatic payment that mistakenly went in early. They are NOT on your side!! Go anywhere else for your banking! They have zero points for customer service. I am careful to keep my account balanced and they refuse to understand that sometimes things get jumbled up. So quick to punish me with an overdraft even though it was not my fault!!!

Not responsive and several of their people don't seem to know what they are doing. Very…read moredisappointed as I would like to use a credit union!

made the unfortunate decision of opening a credit card with them. Their website/app is extremely…read morejanky and easy to lose contact with support, and the loan processor has been extremely unhelpful and unprofessional.

If I could give zero stars, I would. This is a terrible bank…read more I'm trying to settle a late relative's estate from clear across the country. TD Bank in Bennington, VT refused to even tell me if my late brother was a bank customer. In order to provide even the most innocuous of info, they tell me I need to either hire a lawyer to wrangle with them (at $250 an hour) or show up with the paperwork in person at the bank branch (at least $1000 in airfare, plus hotel and rental car). I don't want to do either of those things since I don't even know if my brother still had an active account there (he was a very poor record-keeper). I live in San Diego - there are no TD Banks on the West Coast. The bank made no attempt to be helpful whatsoever. Sweet, soft-spoken but useless and clueless staff. Just don't bank with these folks. Just don't. They don't know the meaning of customer service, and if your relative dies and you're the out of state administrator, they seem to be fixated on making your experience as onerous as possible.

Location wont let you exchange quarters if you are not a customer.read more

The One Credit Union is in need of an update. I have been a customer at this branch for well over…read more10 years! That also means I have had a line of credit with these guys for just about 10 years! I have done everything from auto loans, personal loans and I even have their credit card! (Visa card) The staff here really do care about their members. Customer service seems to be their #1 goal. They meet it with flying colors. Loan applications are stream lined and when you stop in it can be a quick in and out! But they always have that personal touch with every member. Just whatever you do don't use the word bank! They will remind you that its a credit union! Something that they are proud of and they should be. Their online web site has also recently been updated. Everything is real time and you can review your loans and accounts from the same screen! It makes for easy money transfers and paying bills online has also just got easier! Huge, huge plus in my book. Mobile app is also available on your smartphone as well. (iPhone iOS & the Android OS.) It works just a good as the full site and its secure. So if your looking for money needs I'd really recommend looking into the credit union. They staff is amazing and the rates are just plain good and low! You just can't beat it!

This credit union is awesome! We have been members both personal and business since it was GE…read moreCredit Union. We have dealt with every kind of situation, mortgages, business loans, credit lines, vehicle loans and have always been treated well, even when there were problems. They helped us through all of them. Occasionally you get an unhelpful teller but mostly because they are new. Highly recommend for anything!

I think the customer service could be better, you dont tell a customer no! Js! Or at least explain…read morewithout getting hung up on!

WHat was a nice credit union is now terrible. Over the last year they have turned into something I…read moredon't even recognize. Having been a member for over 33 years I have seen plenty of good and bad. But what they are now is beyond bad. Do yourself a favor and look elsewhere if you are looking for a new credit union. The lines at their branches are often so long that people give up and walk out before being helped. Their on-line bill paying app has been upgraded to a unreliable mess. Often bills don't get paid. When you call up and ask why the staff tells you that you didn't pay the bill. I've resorted to taking screen shots of it being confirmed. When I try to send them the image they tell me that they can't receive the image to avoid the truth. When you call up half the time you get an answering service who can't really do much. When you ask to have someone call you back who can rarely do you actually get a call. With less than 2 years to go on my mortgage I'll stick it out until then. But once that's paid I'm gone and never looking back. I have yet to find any other people who are members who don't feel the same as me.

Terrible service and online system after merging with VSECU…read more My debit card doesn't work. Online system is difficult to use.

I wanted to take the the time to recognize Alec for his service and kindness in helping me get into…read moremy account. I was locked out due to multiple attempts to get into my account online but Alec was kind enough to let me come into the building a little bit before 5pm. They are moving to different offices so the signage to get in was a bit confusing but other than that, I have to say that I am grateful for the service they provided overall. He even walked me through getting back into the account online and setting up access into it which I am so grateful for, and explained how the stocks and investment portion of Charles Schwab works because I was not well versed on it at all. An added bonus was the small bowl of lifesavers in the corner that I had to munch on while Alec was helping me with my account:)

"Chuck" Schwab: I was blown away. We had Robert, who we honestly thought was an intern at first. As…read morea 28 year old though it only makes sense that he can gather evidence from me and my partners future, which is his present. He explained to us all about Uber and then what he called "flying taxis" which we thought was a joke. We've seen him turn Penny stocks into blue success, and knows such specific information, like how Virgil/Kanye/Drake/Travis (we wrote that down) will tell us which shoe company to invest in and immediately let's us know when to do either. He also advises you to take a beat. That's integrity. We are switching to CS entirely.