I have always had good service at the Springville bank. Jill, the manager is knowledgeable and…read morekind. She has helped me in many financial ways. All the staff are very attentive to services needed and are always polite. A very good local bank.

Myself and kids have had accounts for many years, the new "real time" sucks! Even tho the bank has…read morereversed a few NFS fees, they certainly are making money off it.

Four windows of clerks and four bank officers plus a teller for the drive-thru, on a day before a…read morebank holiday, meant that the branch was exceptionally ready for customer service! I had come in for currency exchange, and although they didn't have much on hand, they were happy to help me!

TLDR; M&T doesn't give non-M&T ATM cards back even if it's their fault…read more Used their ATM at 8 AM on a weekday and it rebooted after I inserted my card (wasn't even able to put my PIN in). Called them at noon on my lunch and was told I could get my card back with photo ID. Went down to get it and they looked at the card and since I wasn't an M&T card, they couldn't give it back. They said it was "captured"... I informed them their ATM rebooted with my card in it. They didn't care the reason why. One bank worker had the M&T policy in their hand they said they could return my card as long I had photo ID (which I did) but another woman (very unfriendly) who wanted to call Corporate to verify since my card was "captured" (which i again pointed out it wasn't "captured"). Corporate said no and since I had already contacted my bank and my bank manager said if they don't give it back, make sure you see them cut it up, I told them to cut it up. The unfriendly woman told me if I had a M&T checking account this wouldn't have happened... I told her I can guarantee there is no chance of me ever having an account there.

I've been customer for over 20 years and still maintain an active account while living in…read moreCalifornia. All the employees' at the bank are always incredibly friendly and pleasant willing to help. This bank is an independent bank and probably the oldest bank, in New York State establish in 1882. In light, it's long, establish presence in Cattaraugus, NY the bank has evolved with modern banking. My personal opinion, the bank has a great outreach with the surrounding communities, thus, maintains great customer service.