DO NOT BANK WITH THIS BANK unless you want to be treated like a criminal. The manager Maureen told me this past Thursday Dec 9th, 2021 to get out of the drive through because I was explaining to her I needed my refund for $8 fees incorrectly charged for paper statements I never requested. She even had the audacity to tell me I had 10 seconds to leave the drive through window or she WILL CALL THE COPS to arrest me. Horrible customer service from this location. The manager Maureen is worse. I do not understand how someone so inhumane like her got to be a manager. I immediately closed my account and asked for my remaining money to be given to me. The other employee at the window named Melissa was also not helpful. None of them wanted to listen to me explain the issue. Melissa and manager Maureen were very arrogant, told me nothing will be done to give my refund and that I should call Customer Service. I told them I spoke to customer service already and was informed that refunds are only done at the local bank and yet they refused to give my $8 refund. I showed the message response on my phone I had sent to customer service desk dated Oct 4th, 2021 and both of them refused to look at it closely nor give my refund. I told Melissa that they are all thieves and left after taking the rest of my money out and closing my account. I had to finally call the customer service again to file a formal complaint on Dec 9th, 2021. DO NOT BANK WITH THIS BANK. Ignorant and uncultured manager Maureen should be fired. She threatened to have me arrested for just requesting my $8 refund. She is the one that should be arrested. read more