DO NOT BANK WITH THIS BANK unless you want to be treated like a criminal. The manager Maureen told…read moreme this past Thursday Dec 9th, 2021 to get out of the drive through because I was explaining to her I needed my refund for $8 fees incorrectly charged for paper statements I never requested. She even had the audacity to tell me I had 10 seconds to leave the drive through window or she WILL CALL THE COPS to arrest me. Horrible customer service from this location. The manager Maureen is worse. I do not understand how someone so inhumane like her got to be a manager. I immediately closed my account and asked for my remaining money to be given to me. The other employee at the window named Melissa was also not helpful. None of them wanted to listen to me explain the issue. Melissa and manager Maureen were very arrogant, told me nothing will be done to give my refund and that I should call Customer Service. I told them I spoke to customer service already and was informed that refunds are only done at the local bank and yet they refused to give my $8 refund. I showed the message response on my phone I had sent to customer service desk dated Oct 4th, 2021 and both of them refused to look at it closely nor give my refund. I told Melissa that they are all thieves and left after taking the rest of my money out and closing my account. I had to finally call the customer service again to file a formal complaint on Dec 9th, 2021. DO NOT BANK WITH THIS BANK. Ignorant and uncultured manager Maureen should be fired. She threatened to have me arrested for just requesting my $8 refund. She is the one that should be arrested.

Absolutely nothing like a bank. Banks are not interested in the average Joe Schmoh At Horizon's,…read morethe people are very friendly and actually consider you to be a person

From the owner: Horizons Federal Credit Union is a member-owned, Binghamton-based financial institution with…read moreproducts and services to meet all your financial needs.

These people realize that the customer counts and that the money that's in their Bank belongs to…read morethe customer they don't cut up the customer as in the previous Bank NBT. Dime Bank is the bank if you want respect you go to them

Thank you for supporting makingmusicmatterforkids.org it has been greatly appreciated we look…read moreforward to doing business with you. Best Regards. President of Making Music Matter For Kids Inc. Lance Miley

I've banked here for years, mostly using this branch. always get great service always pleasant and…read moreprofessional.

Consumers beware!!!!, This is the furthest you can get to a "community bank". Customer loyalty is…read morenonexistent. The top brass is only concerned with their earnings. They don't respond to customer concerns, they want to operate as the big banks do and do not respect the customer, especially those that have done business with them for years . Shop around.