Umpqua Bank has been a pleasure to work with. Umpqua Bank in Garberville…read more helped me with several loans, buying properties, and are easy to work with. Umpqua Bank is the best bank that I personally have ever done business with. An awesome bank with awesome employees.

In my opinion the Worlds worst bank with the worlds worst employees. I own some property in the…read morearea and was trying to add my new property manager onto a joint checking account and take off the old manager. I live 6 hrs away from the Garberville branch so I have to do it by mail and phone. They said I would have to open a new account to get a joint checking with the new manager. They sent me the paper work, I filled it out and sent it back. The new property manager then went into the bank to get added on to the account a couple of weeks later. They then said that paperwork wasn't adequate and they were going to send me new paperwork and I would have to get it notarized. I waited a couple of weeks and still didn't received the paperwork. I called the bank they then said they're not sending the paper work and I would have to drive to the San Jose Umpqua branch 45 min from my house to show my Id. No follow up phone call to tell me this as I'm waiting for it in the mail. I showed my ID to the San Jose Umpqua bank and we called Sierra at the Garberville Umpqua to see if anything else was required. The teller at the San Jose Umpqua asked Sierra if a signature cards was required. She said no we already have it. The only thing you have to do is to have your new property manager come in. The new property manager came in a week later and they said that they can't add her on until I fill out a signature card. Sierra said that when I went to the San Jose Umpqua I should have told them what I was doing there and they would have known to get a signature card from me. This is after we called her from the bank and asked her what was required. I've left phone messages with her and the manager to call me back three times. No phone calls were ever returned. After wasting my time and misleading me, my property manager and I finally gave up and switched banks to Chase.

With Bill Pay, you can pay any person or company in the U.S. securely and easily. And thanks to…read moreWells Fargo's Payment Guarantee, you may never pay another late fee again. As long as you schedule your payments in advance and have sufficient funds available in your account, you can rest assured that your online bill payments will be accurate and on time. How our payment guarantee works If Wells Fargo does not properly complete a bill payment on time or in the correct amount, we will pay any late fees or finance charges that you incurred as a result, provided your account was in good standing with the payee when the payment is due. WELLS FARGO BILL PAY IS A HUGE JOKE ,they sent out the payment a day after it was scheduled ,of course it showed up late, it's my rent ,when unasked the to follow through on there guarentee wells Fargo refused ! , wells fargo told the landlord they needed to wave my late fee ! Thank goodness the landlord is forgiving ,dont use this service it will damage you're credit and reputation!!!

This bank is aweful....we had plenty of money in our account & they declined our card for purchases…read moretwice in a day.. Then they were very rude about it... Such a joke. We immediately changed banks.. Save ur self some frustration, go somewhere else.

I'm about to lose my house because they can't communicate…read more Today... I thought it couldn't be any easier. I called them promptly at 8:30 am, and talked to their Customer Care center. I informed them that a wire transfer was to be done by a member, our grandmother, forwarding over 10k worth of funds. I informed them these were specific wiring instructions, and asked what they wanted for the cover letter. They asked for her name, the location of the bank (McKinleyville), my routing number which would be on the transfer, as well as the amount. She said she would get it and forward it onto the bank. ... done. I even called and left a message with the Bank Manager, Kelsey Dunn, to confirm and please call me if they had any questions. My bank created the cover, and sent it over at 8:48am. I call later at just before 11am to confirm they had gotten it. When I informed a different customer care person, they hadn't an idea about the fax, unsure if it came through, and asked which fax number we sent it to. I told them, they said it was right, but didn't see a fax. I said I'd get the bank to fax it again. BUT, went over the information again, JUST to make sure it was right, and she said yes, it was. I called my bank, they confirmed the other went through, and resent the whole thing again. I called the Customer Care center at 11:08am to confirm it came through. They checked the same fax, and sure enough, it was there. They then said that the wiring instructions had two banks on it... which I explained, it's a whole set of instructions, and should detail how it works. She then read it and saw that it was INSTRUCTIONS... which is what they requested as well. And she would get them to their SUPERVISOR. I called the McKinleyville Bank Manager, Kelsey Dunn, again, and ask her to please call me with confirmation of the wire transfer and/or instructions that they should be getting. I called the customer service center again at 1pm, to see if they had any troubles with the transfer. They said the did not see any transfers at all from that location (McKinleyville). I asked my wife to call her grandmother, and she said her grandmother was turned away when she didn't have INSTRUCTIONS needed for the wire transfer. I am immediately fuming beyond all fucking comprehension at this point. I call, and ask to talk to a manager, and get the supervisor, Shelby Thompson. She tells me that the person has never come in, and nobody remember talking to anyone of that name. I inform her, that she was turned away... because she didn't have the instructions... the very fucking ones I have sent twice, and left messages with the bank managers, and have talked with customer care center five fucking times today, detailing every bit of information that could be detailed... and SOMEHOW, SOME... HOW... nobody has been able to get them to the bank. ... she then said she'd "walk" them over. I asked what she meant by "walk", and she says that they're in the same office as the McKinleyville credit union, so she could just walk them over.... It's now 2:00pm here... by bank has closed in the Midwest, and I'm on the cusp of losing our house... simply because not one... single... fucking... person... could "walk" over to give the wiring instructions, to the person handling the wiring... I don't even have the words of how angry at the entirety of the incompetence of this whole situation is.

I do not belong to this bank but needed some cash. Very friendly teller, got plenty of warm smiles…read morefrom mostly everyone. I had to pay a $2.00 withdrawl fee but thats pretty standard. Plentiful parking. 2 ATM's outside.

I opened a new account. I am back to brick and mortar. Everything went smoothly at tri counties…read morebank . I was impressed by how professional and efficient the banker Dillion Bronnenberg handled all my questions. I really appreciated hearing about the agricultural history of the bank. Thank you !

From the owner: Tri Counties Bank provides a competitive breadth of consumer, small business and commercial banking…read moreservices easily accessible through an extensive California communities branch network, advanced online and mobile banking, a nationwide network of over 37,000 surcharge-free ATMs, and bankers available by phone 7 days per week.

They need more tellers, but overall I've not had to wait to terribly long. The tellers are very…read morecordial. I do not see this bank any different than any others. Kudos to the tellers

Amazing the lack of service and making people wait in line and not expedient for business.read more

Great location for a bank and crack staff always there to help! I am a member of another bank but I…read moreuse their atm a ton.

Who doesn't love being able to go to the bank and do your groceries at the same time, this location…read moreis located inside of Safeway so it is very convenient. The lines here can get long during the lunch hour but the tellers and the rest of the people there try to make it as smooth and easy as they can to make your experience delightful. If waiting in line isn't your thing then there are two ATMs on site that you can use. If a loan is what you need they have that on location and they put you in a private room to make you feel secure and comfortable.

Johanna House has always provided us with great customer service when I come in with multiple…read moredeposits. Friendly and Professional. Judy - Mendocino Coast Humane Society

Danica has been soooo helpful with us! Paying off a mortgage, making investments, and account…read moreadjustments have all gone very smoothly.

An update is in order. Since my review and letter to their Board of Directors, the service and my…read moreopinion has done a 180. The branch manager and staff have been very helpful, help with my myriad of questions and are responsive and polite. It's been very appreciated because dealing with banking problems should be the last thing to worry about after the death of loved ones.

From the owner: Tri Counties Bank provides a competitive breadth of consumer, small business and commercial banking…read moreservices easily accessible through an extensive California communities branch network, advanced online and mobile banking, a nationwide network of over 37,000 surcharge-free ATMs, and bankers available by phone 7 days per week.

They're always welcoming and helpful! They take their time to make sure you have everything you…read moreneed.

It's so nice to walk into your bank and see a friendly face or two! That's exactly what I get when…read moreI walk into the Laytonville branch. They know me by name and are always so helpful even if I make a stupid mistake, they help me fix it. A special shoutout to Jessica & Amanda for always being so helpful and easy to work with