Came in for a sinus infection. Got right back to the exam room right after I finished my…read morepaperwork. Hardly any cars in the parking lot and waiting room had only one other person. Took my vitals and then the staff shut the door and left the exam room. Over an hour later I finally got up and opened the door and two doctors were just sitting there. I was literally just going to leave but they said they were really busy and I was next. Went back to the room and the doctor came right in. 3 minutes of exam and he prescribed normal prescription you'd expect for a sinus infection. Was out 5 minutes later. Pretty sure they literally forgot about me because once I walked out of the exam room I got all kinds of intense attention. Upon exiting through the lobby it was completely empty.

I was overcharged by $50 even after bringing it to the attention of the woman at the counter. She…read morenever got up to double check with her superior when I brought my concern to her attention. She said "this is what I was told to do by MY boss". I kindly mentioned I have been to other Express Wellness locations and only pay $25 for a copay. She then told me that the locations I had been to were new, not the same type of urgent care that their location was, and were "not in the loop yet". I have been to the glenpool, jenks, and Sapulpa locations. I have only ever paid a $25 copay. The Glenpool location is the newest, but I know the Sapulpa location has been there for years. I didn't want to cause a scene because she was persistent that I owed $75. She said I haven't reached my deductible (which has never been an issue before). My mother called the billing office immediately to address. She talked to Lori. Lori agreed with her and told me she'd contact the office then call me. She never heard back. This morning she called Lori again. This time Lori was short with my mother and basically told her we'd have to wait and see IF we'd be refunded. No direct resolution. This isn't just a customer service issue. I'd hate to see what they steal from patients that come through without healthcare coverage. Note: they are MEDNOW but have Express Wellness all over their facility. Regardless, my insurance is still in network with them.

I went in for my second endoscopy with Dr. Briggs, hoping for answers. This procedure was supposed…read moreto help figure out why I suffer from chronic hiccups--episodes that last 24 to 48 hours straight, where I hiccup with every single breath I take. While I was with the nurses preparing for the procedure, Dr. Briggs walked in and asked, "How are the hiccups, are they getting any better?" I told him no. His response was, "Sounds like you're going to have to deal with that the rest of your life." In that moment, my heart sank. I felt like all hope had been ripped away from me. I held back tears in the room, but inside I was completely shattered. The thought that I might have to live the rest of my life like this was unbearable. After the procedure, I sat in my car and broke down, sobbing from the devastation of his words. But deep down, I know this isn't the end of my story. With the right doctor and God's will, there is hope. I will never return here again.

Great service. Very informative and very helpful. I had an awesome conversation with the doctors…read moreand the were very supportive and informative.

I go here to get lab done, the people have always been friendly, at every desk I pass to get to the…read morelab. Lab employees are as well. Friendly and professional.

I am very disappointed in the way this establishment is ran. I personally have been to this place…read moreseveral times. I go ONLY when in extreme situations, where there is no possible way to go somewhere else. They have misdiagnosed and mismanaged my son-in-laws diabetes. A sister of mine had life threatening illnesses and she was not allowed to speak to a doctor. When she addressed her concerns about a certain medication (for her water retention) that they were not giving her, she was told for over 24 hours, by the same nurse, that she didn't have time to ask the doctor yet. Also, this woman was handed medication in a cup and told to wait an hour before she takes it. She was also told to do her own anal catheter and handed KY jelly and the catheter. These are just a few examples of the extreme lack of care and compassion, plus lack of medical integrity that runs rampant through this place. I have also been personally mistreated as well as my mentally handicapped daughter (who was also misdiagnosed and ended up hospitalized elsewhere). This is by far the worst excuse of a hospital I have ever come across and I have a daughter who had so many medical issues, she had 12 doctors before she was a year old. I have been to my far share of medical facilities and never felt compelled to write a negative review.

I've been pleased (mostly ) with the service and staff interaction. My first experience here was…read moreback in Covid Days. During shot mandation I contacted my physician's office, which in past had been very helpful . There were a lot of changes and, like so many, he ended up in private practice. But due to total uncooperativeness of the staff he was stuck with, out of desperation I called the Harvard office as my daughter was a patient there and had a Covid shot *scheduled*. I called, said who I was, that my daughter was a patient there and I'd like a shot too. The response--"of course we'll schedule you. Would you to go with her?" How often do you receive that kind of customer service.? Shortly after, I changed doctors. For a lot of us midtowners it's convenient. And it's complete. You can lab work done right there, right now.

Since my last review, my current doctor passed away. He was a nice man and thorough. 4 Doctors…read moresince 2021? I changed practices to someone who is 5 miles from my home. He was young, enthusiastic and very amiable. Something has happened to my old practice. I'm sure I made a good decision switching practices.

Tana the Nurse Practitioner has really started to grow on me. She listens to me and I'm actually…read morestarting to feel like I can trust her with my care. The medical assistant is super sweet as well. Thank you Hillcrest for your compassion and delicacy with my health.

Went to Tana Stutzman because I have been experiencing lower abdominal pain and have a family…read morehistory of ovarian cancer. The office staff was friendly, the nurse was attentive to my concerns and relayed them to Dr. Stutzman. When the doctor came in she was the perfect amount of calm and concern. She asked questions and listened to my answers and concerns. She explained to me what options I had for testing and walked me through what the schedule would look like. She was reassuring without it coming across as dismissive. I appreciate her and the quality of care this obgyn office provides.