An absolute horrible experience. I had rented a full size 3rd row SUV for a road trip to Florida…read morewith the family. I need a full size ride for 5 passengers and luggage for our 10 hr ride each way. Seven weeks in advance I made my reservation on a Yukon Denali XL. My reservation was made and confirmed online. A few days prior to my pickup date Budget called to reconfirm my reservation. When I went to pick up my car it wasn't there and the clerk at the desk said she didn't expect it in. No reason why, other than it wasn't in and she did not anticipate it coming in that day prior to close. No apologies, no offer to contact another location. The only other option was to put me in a 13 or 15 passenger sprinter van. We had to have a ride that day because we were leaving early the following morning. The van we got stunk like a frat house. Half empty beer cans inside, trash strewn around. The van was horrendous on the highway. Drove terrible at highway speed. Front end shook terribly. The whole family was miserable riding to and from our trip. This was a miserable experience. I hope to never deal with them again!

We reserved a mini van in March 2026 for a trip we had planned in May. When we went to pick up the…read morevehicle, we were told that a van wasn't available and all they had was a Kia Telluride. The Kia had been sideswiped and wasn't really clean but we accepted it anyway. While on the interstate we noticed a sound coming from one of the tires and shortly after the tire blew. It was frightening. We were able to pull over to the shoulder of the interstate only because we were lucky enough for a young man who was behind us pulled over and allowed us to pull in front. He helped my husband change the tire and we continued on our way. But we had a long way to drive still to get to our destination. We worried the whole way whether that temporary tire was going to safely get us to where we were going. That put a damper on our whole trip. We had to end up driving almost an hour away from the cabin to exchange the car for one with better tires. That took a whole day of our time that was wasted. We will never rent from them again. We purchased the extra insurance also but received a bill from Budget when we returned home charging us for the tire. What a way to do business!! Wouldn't rent from them again even if they were the only company in town!

Danielle and Josh helped my co-worker and I today. Do not…read morego here! Danielle was not the nicest person to work with. When I asked for a receipt, she was so irritated she had to print one for me. Kept interrupting and answering for her employee when I was asking questions. A month rental for $3200. Ridiculous. Horrible service, unclean and not friendly employees. Sitting around on their phones too.

Danielle what a awesome customer support she gives. Can't say enough about her she 5 stars. Thank…read moreyou Danielle!!!

Read the fine print if you live somewhere with tolls like me. I was charged over double the…read morestandard rate for my bridge crossings party due to a "service charge" of 30$ because they farm out toll processing to a third party and then plead the fifth when you have a complaint. And since there are four hundred pages of fine print on a tablet that they shove up your ass in the parking lot of course your not going to read the 80 pages on their "toll" policy since this market is between a couple different companies with the same shit practices what's a guy to do.

Have made weekly rentals about 5 or 6 times from this location in the past 6 months. The staff and…read moremanagers seem to be very friendly and eager to make your renting experience as easy as possible. Will continue to use this location for future rental needs!

My rental went really well with these guys. They picked me up at the body shop when my car was…read morewrecked and brought me back to The body shop when it was fixed. All the colors were very friendly and I would definitely use these folks again.

CUSTOMER SERVICE . These guys are unorganized and have zero management skills and they do not call…read moreback when stated they would for a 2nd rental. I guess this is how the new generation treats people. And your reply below is lazy and pathetic. YOU should be reaching out to me. Another lazy employee!!!

Updating my review after returning my car…read more When I went inside there was a sign on the counter saying that the employee was in back cleaning vehicles. I waited for a few minutes and was nearly ready to just drop the key in the box and leave, since a coworker was waiting for me. But finally the employee appeared. No greeting or smile. She said, "Ya doin?" I said, "Good." She said, "No, ya DOIN?" I said, "Fine" She said, "NO WHAT I MEANT IS ARE YOU DUE IN TODAY?? So much for customer service at this location.

Extremely disappointed and Budget rent a car. Had the car prepaid on our credit card and even…read morereturned a day early. All trash cleaned up and I assumed it looked good but there was a small smeared spot of chocolate behind my daughter's car seat that I didn't realize was there that could have been simply wiped off with a microfiber cloth or something like that. They charged us an extra $477 for that! I would have wiped the spot really well before my husband took it back in if I had known but I was exhausted from the trip so he took out the car seat and took the car back. I thought it must have been a mistake when we saw that charge on our credit card statement! Would have selected zero Stars if it would have let me.

In December we reserved a large SUV for our family vacation in June…read more One hour before we were supposed to leave Budget called to say they had no SUVs available in the entire city of Louisville. I asked to speak to a manager. They told me no one was there, but would call me. They never did. I called their 1-800 number. They could not help me. They put me on hold for 27 minutes before I hung up. We had NO WAY to get our family to the beach. We had already paid for our condo. NO ONE at Budget would return our call or answer any questions about why we did not have a SUV. We had reservations 6 months ahead of time!!! How can you do this to families???

Should just give it no stars! 3rd time I've rented from them and they call the day before to say…read morethey may or may not have your rental. Then call the number they give and get someone who barely speaks English to tell me I have to go to airport to get a van and it's $200 more. Other than that I have not had any problems with any other Avis. Love their preferred program.

Doesn't even deserve one star. the most unhelpful employees that are rude and hateful. Charlie at…read morethe desk was as useless as a turd. I'm out several hundred bucks because of their stupidity. Don't go here!

Rental Beware - Extremely Disappointed with Enterprise…read more I've had multiple rentals with Enterprise recently, and on consecutive rentals there have been issues with the vehicles . This isn't a one‑off problem; it's a pattern that shows a serious lack of upkeep and attention to maintenance. On my most recent rental, the car displayed a "service due now" warning. When I tried to get another vehicle, instead of actually addressing the problem, the staff went out to the car and simply reset the service light . That is not a solution, and it certainly doesn't inspire confidence in the safety or reliability of their vehicles. This is not the first time I've had a major issue with Enterprise. Back in December , a problem with one of their vehicles was so bad that Enterprise had to transport me 100 miles just to get another car . That experience alone should have been a red flag, but I gave them another chance and regret it. At this point, my trust in Enterprise's ability to properly maintain their vehicles is non-existent . On top of that, their handling of these situations has shown a clear lack of customer care and respect . I didn't feel listened to, and I certainly didn't feel that my safety or time were a priority. Rental beware. I will be thinking twice before ever renting from Enterprise again, and I would strongly encourage others to carefully consider their options before choosing this company.

I've rented a car from this location multiple times. The staff has been super friendly and my car…read morehas been clean. The staff is super friendly and available to give rides M-F during business hours. They only delivery to a certain radius so check with the shop before you expect it. My car this week had a full tank of gas, but it's been hit or miss in the past. That's my only complaint.

I rented a Tesla only drive 153 miles due to issues with the front tires and not being able to get…read moremy iPhone loaded into the car system. The clerk was rude hung up on me twice even before I picked up a rental. Now, since I lost money because I couldn't do my side hustle I want a refund and have yet to hear from Hertz

I'm not sure if you knew this but you can also BUY cars at Hertz! All of my family members have…read moreeach gotten their cars from Hertz and have been extremely pleased. Their office has a nice, relaxed feel to it and the employees are extremely easygoing and helpful! My dad has bought cars from both Draper and Niles and had a great experience. Today, I bought a car from Draper and the process took a quite awhile (because of complications on my end) but he got it taken care of for us! They keep their cars in lovely condition. Of course the cars occasionally have some cosmetic damage (dings or scratches or small stains on the upholstery) but their overall condition is very good. You can view what they have available on their website and it changes every week! Cars rotate in and out very quickly. Anyway, I highly recommend this facility if you're looking to buy a newer used car. I believe they range in price anywhere from $10,000 and up!