I got lost today on the way to my first appointment at the Genesis House in Harrisburg. I was on…read morefoot and I called the office number which was answered by Kaliah at the Williamsport location. She was so genuinely kind, and generous with her time, that she got on Google Maps and directed me all the way to the front door of the correct address. A full hour she devoted to helping me reach my destination this morning. I am still astounded by this. Many thanks to the Genesis House staff and especially to you Kaliah.

What a terrible fall. Years ago this office was competent. I have no idea what could have happened…read more This is supposed to be the best place around. IF that's true, pray for the state of our local mental healthcare. I once told a therapist something made me feel "So, so, so, so, SO sad," and her response was to ask about my pets. She never circled back around to ask about what made me sad. Other reviews say they don't pick up or call you back. Not true. In my experience, if you call them 40 times in a row, you can speak to a person. They will, however, decline to call you back when they say they will, so go ahead and spam them if they lie to you (which is often). They refuse to let me see anyone for med management besides one jerk PA who refuses to listen to me. His name is Michael Bohr. He is fundamentally incurious about my experiences. It is obvious he lacks the experience to provide quality care. If I try to advocate for my treatment, he treats me like I'm med-seeking. He gets this look in his eye like you're a piece of garbage. One time, I went in to review test results. When I asked him how they compared to a previous test, he acted annoyed, like I was bothering him. Apparently it was too inconvenient to review my results BEFOREHAND, so he was resigned to clicking back and forth between two PDFs. Useless. The office ladies DO. NOT. CARE. They're perfectly happy servicing a walk-in with no appointment while legitimate customers wait. I wish I was joking. I had to wait 20 minutes while some random who didn't even have an appointment played gossip about non-medical issues with the ONE receptionist (the one who felt like helping anyone, at least) who didn't seem to mind that 3 of us were waiting. They don't care who you are or how long you've been waiting or if you've cut the line. They were unclear about exactly what a test was, so now I'm unable to get the same test I already had scheduled from an actually reputable institution. I would not have submitted to their testing if that had been honest up front about what it was. I feel abused and mistreated. I don't wish this torture on anyone. It's enough to leave a person crazy.

Erin Crown is great! She is a wonderful listener and handles medication management well. She is…read morevery knowledgeable and has a lot of experience and science to support her work. The office is comfortable and welcoming and the staff are friendly. Counselors provide great care and service. During COVID, all appointments were virtual and there was no time missed because of technical issues.