I have been getting my enteral nutrition food and supplies from CSS for a year and a half. In all that time, there has not been a single month where I did not have to call them to have an order completed. Either I didn't get the syringes or I didn't get the food; I didn't get the absorbent pads or I didn't get the correct number of boxes of food. I hate to complain, because I realize this is a complex business, but on the other hand, I have no alternative to enteral supplies. I quite literally would die without them. read more

Tried to call to get a client an electric wheelchair, was given a different number for new orders 844-828-6182 they stated they could not transfer me. Called multiple times over a span of 2 weeks and could not get a call back or answer. Finally I call the main number back and explain what is going on. Rep stated they are short staffed and backed up. I express that the chair was approved by insurance over a month ago and there had been no follow up call since. Rep could only take my name and number stating a supervisor would reach out eventually. read more

This company has been so helpful to me. They took care of battery issue on a portable oxygen tank and also assisting with getting other supplies. Extremely friendly office very helpful. I feel they go above and beyond what they need to do. I couldn't be more happy with this company and I would recommend them 100%. read more

Do not do business with this company. I stopped dealing with them many years ago, but I was forced to purchase a new Bi-Pap machine from them last year. I subsequently tried calling them numerous times over a period of a week, being transferred from one phone or Department to another. No one knew who I was, I wasn't in their computer, you have the wrong department, and the last was that they transferred me to a phone with a voicemail in Spanish so I have no idea what that was about. Fast forward now 9 months and I get a bill from a company that I have no idea who they are. Long story short, they are one of four names that Community Surgical goes by, and what they're doing is double billing me for payment they've already received from my Medicare supplemental insurance company. I just spent an hour on the phone with two different people who could not understand English. They're telling me that even though they received payment, they would bill my insurance company for these costs. I told them good luck but you're not getting a dime out of me. read more

Poor customer service. I waited over 2 weeks and finally called for them to tell I had to wait another week and a half for my CPAP.

I am an 80 yr old businessman. In all my years of dealing with various businesses I have never delt with a more POORLY RUN business than this one. Bad phone menu. Worse service. Impossible to get to correct dept/person. Services promised are not delivered. read more

Terrible service. The first devices which combined weighed more than 50 lbs was delivered but dropped in our vestibule. My wife had to carry them upstairs. the equipment was not assembled and there were no instructions. When we finally figured out how to assemble the devices with help using You Tube but the equipment did not work. We got very little help on the phone but to make a long story short, the second device was not working either, and finally later the next day a functional device was delivered. In the meantime I had to rely upon oxygen tanks at the less than prescribed flow. Now, I can't get through to anyone and have not received a call back for days in my efforts to have the equipment picked up as I no longer need them and they were discontinued by my doctor. I absolutely do not recommend this business and I intend to report them to the Better Business Bureau and CMS as well as my secondary insurer. read more

Sold us the wrong item then wouldn't exchange it for the right one simply because we opened the package. They don't seem to care about the importance of maintaining a good customer relationships. They've lost a customer and thousands of dollars in oxygen business because of their poor customer support over a $25 item. read more

This place is a gas! I drove with a friend of mine who needed to pick up a basket for his Aunt's walker. We drove to the building and....holy smokes! The building was gone! I hit the GPS to be certain we had it right and sure enough, the spot that was Community Surgical Supply was no more! Doing a quick search on Yelp, I called them! "Yeah, we're out of business" said the bubbly and vivacious voice on the other end! "What?" Why would you answer the phone if you're out of business! She laughed, knowing that she had me in her web (Darn, I wish I could remember her name!). "No," says she, "We've moved!" Keep that in mind should you stick with this Yelp address...they are just down the street! This is a good store with good humor to boot! I loved everything about it! Who knew surgical supply could be so much fun! read more

Poor customer service. My CPAP machine stopped working and I called them on a Monday. They said they needed a prescription from my doctor, one for repair and another for replacement. It was faxed to them within hours. By 11:30 on Monday they had everything. It's now Christmas eve (Thursday) with nothing from them, not even a loaner. As far as I am concerned, they are putting my health at risk. I'm going to use a new supplier. read more

The service was awesome. Super friendly helpful staff. Very very efficient explain everything in detail and make sure I understand the usage. SUPER service. Very personal service. Felt like they cared about my medical needs. read more

Community Surgical Supply - Medical Supplies Near Me - Manahawkin, New Jersey

Absolutely horrible. Can not even provide them with a rating. Myself, daughter, insurance and hospital social worker dealing with them for a week and still no hospital bed. Discharged and was told would be there following day so slept in a chair after surgery and when did not show up called and told would not be delivering. What a joke it has been dealing with them. Stay away if you can!!! read more