I cannot speak highly enough about the entire team at VCA Midpark. My pets have been seen by all…read morethree veterinarians, and each one has been consistently kind, compassionate, and highly knowledgeable. Dr. Nickell was the only vet who was able to solve a persistent skin issue with my senior cat after two other clinics told me to either accept his discomfort or sedate him. She found a solution that treated the root cause and preserved his quality of life. On top of that, she also identified a heart murmur in my dog--something our previous vet office completely missed--all on her very first day at the office! A few months ago, when a stray kitten wandered into my yard (and heart), the team got me an appointment within 24 hours with Dr. Suhie, who was incredibly gentle, personable, and helpful with my unexpected new fur baby. We've also had the pleasure of working with Dr. Anita Kinscher, who has been just as fantastic as the other two. The reception team is always warm and welcoming. On a side note, waiting area has been updated within the couple years and always feels clean. This is a stark contrast to my previous vet in Strongsville, where the front desk staff often seemed annoyed to answer the phone or check someone in. Finally, every single vet tech I've met has been loving, patient, and extremely knowledgeable. They take their time gaining the trust of my timid dog and absolutely dote on my cats. It's clear that everyone here is genuinely committed to their work and passionate about the animals they care for.

I did not want a cat but my daughter asked me every day for a year straight until I found Klausy at…read morethe APL. Adopted him when he was 12 weeks old. Eight years later, I cant imagine life without him in it. He's never been to a vet and I almost backed out bc I didn't want to stress him. The vet pictured was the absolute best. He's the cat whisperer for sure! I expected blood and eye gouging from my boy but instead, he loved the attention. Great experience...great person!!

My dog had a knee injury on fourth of july and I had gone to Metvet which they told me was going to…read morebe a 9 hour wait for him to be seen. My husband called WestPark and they were able to see my baby within minutes and I was in the waiting room no longer than 10 minutes. Our whole visit took about an hour and they were able to get my baby taken care of. I appreciate the staff for helping my boy Ace feel comfortable and helping us get him back on track.

I had previously had average experiences here but after my last visit I will not be returning. I…read moretook my dog in and told them he was Lyme positive. He was actively unable to move his limbs, had loss of appetite, swollen limbs, and was in pain. They did not text him further to see if his number for Lyme went up. Instead I was offered X-rays and a general blood panel. The day he left I asked for antibiotics that I did not get. He had an infected hot spot after they shaved it and I had to call back again two days later requesting antibiotics. It took twelve hours of calling to get a response from a vet for the antibiotics I asked for in the first place. I paid over $900 to get no answers on what was wrong with my pet. In one visit with another vet I paid a fraction of the cost to get an actual diagnosis

I do not understand how a profession built around caring for animals can justify refusing care to a…read morevisibly uncomfortable puppy. Multiple practices--including this one--turned us away simply because they were not accepting new patients, without regard to the animal's condition. Searching for a vet was very similar to the health care conditions in our country and a real eye opener. It's hard to reconcile that reality with the purpose of veterinary medicine. If helping animals is the reason for the work, outright refusal of care--especially for a young puppy--is difficult to understand and disappointing. I rated this location with 1star because of the information previously stated.

We were so impressed when Dr. Pohlman actually got down on the floor with our big chocolate lab to…read moremake sure she could see and find everything she was looking for! To us that looks like dedication!

My dog has anxiety worse than I do and is terrified of new people so when it came to finding a vet…read morefor her I thought it would be a chore. I've been taking my pup to Big Creek Pet Hospital for years! When you're looking for a doctor for yourself you want someone who is kind and understanding so why wouldn't you want the same for your pet? The entire staff is kind and welcoming! They do everything they can to make my girl feel comfortable and they're always gentle and supportive whenever she needs to be seen. She had to have a minor surgery on her leg and my dog is more comfortable with one vet and they let him do the surgery. Thankfully for my own sanity she didn't have to stay overnight when we went to pick her up she was bandaged nicely and they did a beautiful job on her incision. This place is also very clean I have NEVER seen it dirty which is crazy to me considering it's an animal hospital. My dog just looks at me and I'm covered in her fur. What is their trick!? If you're looking for a place who loves animals as much as you do and who will care for your pets the way they deserve then please check out Big Creek Pet Hospital! I give it two thumbs up but my pup gives it 2 paws up!

Overworked with few vets. Only one location now since the…read moreother closed permanently. Appointments are months in advance.

So grateful for Lakewood Animal Hospital! For many reasons…read more 1. Affordable pricing 2. Convenient hours (evening appointment times) 3. Most importantly, the wonderful care! Recently saw Dr. Curren and she is wonderful! Along with the rest of the staff. They were so kind and comforting. I moved from Lakewood to Cleveland Heights but still make the 30 minute drive because the care is so worth it. Thank you Lakewood Animal Hospital!

Good Vets, Miserable Front Desk Staff…read more I've waited three years to write this review because the actual veterinarians here are great, and I wanted to give the practice a fair shot. But after today, I'm done. The front desk staff, specifically Laura, is a nightmare, and dealing with her is the worst part of coming here. Laura has been rude, curt, and combative since my very first phone call three years ago. The only time she was ever nice to me was for about five seconds when she thought my last name connected me to a wealthy local family. The second I told her we weren't related, she went right back to treating me like an inconvenience. I literally tense up every time I have to pick up medication refills because I dread the possibility of dealing with her. This week, she completely crossed the line. My cat has an ear infection, and after days of getting hung up on by their 8:00 AM "lottery" system for urgent appointments, I had to take her to the emergency vet. When I called this clinic back to ask if a vet could adjust her meds, Laura flat-out refused to help. She forcefully said "a vet will not talk to you" then flat out lied and claimed it's "illegal" for any doctor in the building to help me unless they had physically seen my cat before. Then she decided to play doctor herself. She insisted that ear drops were the only option for my cat, which is completely untrue. When I told her I didn't want to force my senior cat--who has kidney disease--to sit in a stressful emergency room for 8+ hours just for a medication tweak, her brilliant solution was to suggest I start giving her subcutaneous fluids at home just so she could endure sitting in a carrier all day. We haven't even crossed the bridge of doing home fluids yet, but she's handing out unhinged instructions on it like it's nothing. It is completely over the top for a receptionist to deny access to a doctor, make up fake laws, and hand out medical advice for a sick, senior animal. Laura is a massive liability. I don't recommend this place at this point. The medical care is good from the actual veterinarians but you have to get past a combative, rude gatekeeper first.

My bengals are my life and I wouldn't trust them with just anyone. I've put my trust in Dr Raina…read moreand Sally for 20 years. I love the office staff. I can honestly say if I didn't have Dr Raina I wouldn't be able to have my babies. The thought of him retiring someday scares me.

He used to be a great vet. We noticed that he started slipping. And high turnover with staff. His…read morewife is rude over the phone and very cold when you need compassion. The diagnose of my boxer with lymphoma was said to not be lymphoma. A year later , more money and another biopsy, she did have lymphoma, and we decided to never ever come back. Also, the place is dirty. Profits over pets. Retire already. This review has been a long time coming. Do not come here.

I was looking for a new vet for my American Domestic Gremlin and went with RRAH because they were a…read morewell regarded fear-free practice. They were able to take a new patient fairly quickly, and while Kora recognized the "vet office smell" she was pretty chill during the appointment. They don't take the animal out of the room or out of your sight at all, the vet took his time getting to know her, and he talked to me quite a while. They're pretty easy about prescriptions, and everyone was super friendly. I will say, it can be hard to actually get someone on the phone - they don't seem to have enough staff in reception to answer the phones, and the call back time has been ~3 days each time I've tried. As long as you don't need something urgently, it's not too bad.

1st time coming here with my dog Simba. Staff is very nice from reception to doctors and techs…read more They actually listened to my concerns and loved Simba. The best part is that they do not take your pets in another room while drawing blood etc. You're in the same room which is one of the reasons I'm no longer going to Vetco. I like the fact that they have an in-house pharmacy as well! You don't feel rushed at all when you are here. This is our new vet! Thanks Dr. Madden and crew!

CLOSED!! Unfortunately this branch is NOW CLOSED!!…read moreAll of my pets' medical needs have to be made at the Middleburg Hts location. With their super busy brilliant staff, I have to make any non urgent appointments at least 6 months in advance to ensure placement!

Took my dog in for a small lump on the skin. Doctor never came in and looked at my dog. They wanted…read moreto give my dog another rabies vaccine upfront and I declined and left. Last time my dog had a double vaccine he went into seizures and then died at 3 years old, hence me being scared. They take $50 up front to walk in, never saw my dog and wouldn't refund. What a joke! Go to Gateway animal clinic! They are thee best!!

While no one wants to take their pet to the emergency vet, sometimes you have no choice…read more Unfortunately, that is what happened to us this past Thursday. Our dog suddenly went limp, labored breathing and white gums. We tried to take her to West Park, and they turned us away because they were at capacity. We didn't realize that MedVet was 5 min further away, but we were directed there. We called while we were on our way, and they were waiting for us when we arrived. She was rushed back, where they did an initial exam and got her stable. It was very helpful to have the monitors up to show where our pet was in the line of order to be seen. While we're waiting, a few more critical patients came in, and the staff was so on top of it. It turns out our girl suffered anaphylactic shock from something, perhaps a bug bite. She ended up staying two nights, and we visited her each day for about an hour. The staff was so incredible, I don't think I could ever work in an environment. As expected, it was pricier, but the staff went above and beyond for us. We never worried about Luna while she was in their care. On the second day, the doctor called me and spent 20 min walking through her chart, results and next steps with me. I really appreciated it. Hopefully we will never need to go back, but if we do, we know where to go.

It's never fun to come to an emergency vet. Your fur baby is hurting and you want to make sure…read morethey are taken care of You aren't happy because of that. And then the price is going to be high so you aren't happy about that either. The only saving grace for a place to get a good review has to be the employees. And I will say that the employees here have empathy and sympathy. Which is needed at times of need. I appreciated it. And it helped me through a tough time. Thank you.

First Vet that had gone into great detail giving all the good with the bad and in a way I could…read moreunderstand, while being caring kind, and relating. I felt like I was talking to a good friend. I would highly recommend them! My little girl is here today !!! Will be forever grateful to Metropet!!!!

My two dogs have been patients at Metropet for over 5 years, and the service and care has fallen…read moreoff a cliff for the past 2 years. It honestly feels like a comedy of errors. I take my dog for an arthritis injection and they are out of stock of the medication, even though my appointment has been on the books for a month. No one bothered to call me ahead of time. I took off work for this appointment! My other dog is on a prescription pill and they refused to refill the prescription even though he had an annual checkup a month prior. So I had to bring him in for bloodwork and of course they couldn't draw blood because he's a tiny nervous dog. Another failed appointment that I missed work for. If you are looking for a reliable vet, do not choose Metropet in Berea.