Very unhelpful. Took away my safe deposit box I had for 10 years. No appreciate for loyal long term…read morecustomers.

Courteous people. They offer assistance to satisfy my needs. Good selection of quality clothes and…read moretack.

Keypoint Credit Union Review I recently relocated and…read morepurchased a home in another state, and during the move I accumulated more than $35,000 in credit card debt. With today's ridiculously high credit card interest rates, I was paying over $1,200 each month in minimum payments--payments that barely made a dent in the balance. Years ago, Kelly Heargreaves helped my wife and I finance our first home in Santa Barbara. Since then, she has also assisted us with car loans, refinancing our home, and other financial needs. Because of the trust she has earned over the years, I reached out to her for advice on how to tackle this growing credit card debt. Kelly patiently walked me through the process of obtaining a loan that allowed me to consolidate and pay off my credit cards at a much lower interest rate. I recently made my first payment on a six-year loan that would pay off the entire debt. It was less than half of what I had been paying each month just to cover the minimum credit card payments! The relief has been tremendous. I can't say enough about KeyPoint Credit Union and Kelly Heargreaves. Their professionalism, honesty, and genuine commitment to helping their members have made a lasting difference in my financial journey. After many years of outstanding service and sound financial guidance, I am truly grateful for everything they have done. I highly recommend KeyPoint Credit Union and Kelly to anyone looking for trustworthy financial advice and exceptional customer service.

Kelly Hargraves, the manager at Key Point Credit Union in Goleta, CA, was amazing because she got…read moreus a great deal on a HELOC. Zero margin! Kelly is super friendly and made the usual dry experience into a positive, efficient process. We feel very lucky to have worked with her and would do so again.

Super friendly bankers. They always say every time I walk in. I like that the ATM's can be accessed…read morewith your Apple phone now. And you can get 5's and 20's from this location. I don't believe all locations have this option. It's within walking distance of my office which makes it the most convenient branch in my day to day. I've mostly used the ATM's. Haven't had to work with the bankers much. I want to keep it that way!!

I frequent this branch often when either living in IV or when traveling through for van or RV…read more/Camping/surfing/visiting it's definitely a perfect spot to stop and grab lunch and cash at the same time... Not super easy to park unfortunately they do not have an area to pull over and get out but if you are smart and either plan your route accordingly to drive one specific direction on Pardall you can park right on the street and walk about a half block or less to the corner. Otherwise there are a variety of small lots and other parking spaces on the streets in each direction so it just takes a bit of maneuvering to find your preferred place. Either way it's just a hop skip and a jump back across the crosswalk to grab your cash. ATMs are located inside for safety and comfort, they have one that is lowered for disability access which I greatly appreciate, and both machines unless they have run out will allow you to select your denominations of bills by hundreds 20s and fives. I've not usually seen them have tens. If you're having any difficulty with actual banking issues they have several areas to speak to bankers and I have had very pleasant interactions with the employees there. I'm always greeted with a friendly smile and phrase when I walk in even if just using the ATMs... it's really really kept cool and comfortable in there too and I would actually recommend that they turn down their AC on the weekends or when it's after hours because they are absolutely wasting money and energy I swear it was easily 68° or colder in there today and although it was a welcome respite from the sun I had to question the logic of spending money on such a thing with the banking area access gate rolled down and only the ATMs being accessed by one or two people every once in a while I think they could put it up to 72 degrees and be perfectlyFine to not make the customers feel hot but probably could save quite a bit of money for the branch and for the earth in general! However if I were going in to sit and speak to a banker for a longer period of time I would be very glad for the again welcome break from any potential heat yet I do feel it was excessive and some thing to take note during not only tough economic times but just for sustainability overall it seemed very wasteful and unnecessary. Felt refrigerated... They were closed for a while during Covid but they are back now and should be open normal hours! So for all I have had no real problems using this branch other than the inability to access a banker for some months and it did deter me from dealing with a fraud issue that I had which is unfortunate as if they were open I would've gladly gone in and spoken to someone but when I had to find away without one of my cars in working order to get to the other branches I ended up putting it off and now it is long overdue. I feel that their friendly demeanor and willingness to help especially in the middle of a college town where all sorts of problems can spring up, and I h confident that even though my problem is going to need to be escalated now with additional issues that have cropped up, I feel more than welcome to go in and at least ask for advice and help to start the process and see where it takes me. I removed a star for the slight difficulty in parking and lack of convenience for people trying to be really quick it can seem a bit tedious but the friendliness factor and the easy location that is super walkable for all of us that live nearby make it still my top choice branch in all of the local areas. I've shared some laughs and some troubles with them over the years and feel again comfortable and confident to go in and ask for help and I've gotten some really poor advice from bankers at the other branches... Keep up the good work, the real smiles, cool AC, and helpful vibes for all of us as we get back to business!

It's just so nice to walk into a bank and to be met quickly to see if somebody could help me before…read morewaiting in the line. The line went quickly, Eddie was there to help me as always. I hope they never close their doors. There's times where I need to talk to a person face-to-face.

I went here to open a new account. I checked in and was seen right away by Aurrora. She was very…read morehelpful and informative. The appointment took about 15-20 minutes. The one thing I'd like to point out is that there is seating and TV screens to watch while you wait but just ads on the screens. I wish they'd put on a movie or something so my kids would've been entertained while waiting for me.

Lisa, Quynh, Natalie, Gilbert are great team. I had an excellent experience opening my personal…read moreaccount. They were very knowledgeable, professional, and made the whole process simple and stress-free. They took the time to explain everything clearly and made sure I had all the information I needed to make the best decisions. Whenever I come in with an issue, they provide multiple solutions and explain the benefits of each. They go above and beyond to help out, always friendly and efficient. I really appreciated their help and highly recommend working with them! Great Local Bank ... Goleta Branch Thank you Hai

Great Branch Where they always remember your name and with a…read moresmile! We use the bank for both our commercial accounts and personal accounts. Great Service.

Stole my money and the claims department is closed on a Saturday lol must be too expensive to…read moreoperate the phones

Convenient location. Access to ATM is good…read more Banking staff are always friendly and helpful

The Montecito bank's handling of a possible new customer (me) was atrocious. Mike Towbes would be…read morevery upset if he was alive and informed of the Goleta branch as well as the administration of the bank's handling of a new checking account application. I just went to another bank where I was welcomed and valued. Good riddance.

I have spent many hours looking for a bank that doesn't charge monthly fees AND will work with…read moreZelle and MB&T came thru with flying colors! They have "everyday checking" with no fees or minimums for adults 65 and older and work with Zelle. Marisa was a dream to work with. Thank you!

It. Is so important to have local banks and Community West has been a great partner to my…read morebusinesses for many years. Their customer service is excellent. I notice that the negative posts involve loans that were due. Having small community banks as an alternative to the global conglomerates is central to the well being of smaller towns.

Clay Dickens Community West Bank Clay is awesome and the…read moreonly guy in town that does financing for Manufactured housing. He knows the process like the back of his hand.

I've been banking with Kinecta for 10 years, and let me first start out by saying if you're still…read morebanking with the BIG banks...stop!! Credit unions are owned by their members and it's the ONLY way to bank. Furthermore I've just experienced phenomenal customer service with Raul and his entire team, I tip my hat to them. Thank you.

I love banking with Kinecta, this FCU is so much better than chain banks. And Rebecca Christian…read morehas been my go-to for anything and everything banking related at the Goleta Kinecta. She's always been courteous, knowledgeable, prompt and extremely helpful in so many areas over the years. It's not always easy to get the kind of service that makes you want to write a positive review, but Rebecca deserves it. She goes above and beyond and offers to help in ways that are not always apparent to customers. It's clear she really cares. I've been so pleased with the service I receive at this branch and Rebecca is a huge part of the reason why. Highly recommend banking here.

This used to be some other fancy bank, so when the credit union took over, they pretty much left…read morethings the same, so this place is pretty damn nice. Most Credit unions look like the DMV on the inside, so this place is pretty hilariously nice. Employees on par for credit union, i.e. they probably wouldn't care if you got shot in a robbery, but hey, decor counts for something!