I had my boots punched out after a particularly painful spring day. They were quick, cheap,…read moreknowledgeable, and did a great job. Well done folks. My feet thank you!

Friendly staff, ski boot fitters are good, bought new skis and bindings and since I was staying at…read morethe Hilton they told me they'll just put it with the ski valet after they're done so I'll have it the next morning

Cool little clothing store in Whistler Village! I bought a hilarious t-shirt that has the message:…read more"Don't Feed The Bears - Whistler, Canada!" But the t-shirt has these large bear claw slash marks in red - that are supposed to make it look like a Bear has just torn you a new one! Lots of clothing options here in this little shop! Staff was very nice!

I couldn't find my hiking boots while packing for our trip to Whistler and ended up having to buy a…read morenew pair when we got here. I found this shop on-line and stopped in to see what they had. I found a great pair of hikers at a really reasonable price. The staff were helpful and I was in and out of the store in less than 10 minutes. In the end, I like the hikers I bought at this store way more than the ones I couldn't find at home. They have a lot of gear in this tiny, well-organized shop. I'm sure they would have what you need for any outdoor activity.

Worst Experience Ever I purchased a $1,300 jacket for my son…read moreon January 2, 2026. Within just a couple of days, the zipper began jamming intermittently, and on Jan 7, 2026 when I brought it into the store, it jammed several times while I was there, clearly demonstrating that the issue was real and ongoing. Given the price and the fact that the jacket was obviously defective, I expected a straightforward exchange. Instead, I was told that under no circumstances would the store exchange the jacket for the same model. The only solution offered was to ship it to the manufacturer for repair and return it in approximately three weeks. This is completely unacceptable, especially since we are currently in the middle of a ski trip and the jacket was purchased specifically for this purpose. The associates assisting me were Chi Yiu and Jenn. When I asked to speak with a manager, I was told none was available. I then requested the manager's contact information, which they refused to provide. The company advertises a lifetime warranty, yet when a $1,300 jacket turns out to be defective almost immediately, they refuse to do the right thing and replace it. Instead, they attempted to blame the issue on how the zipper was being handled, suggesting it needs to be treated "in a specific, gentle way" to avoid jamming. This explanation is unreasonable. I own jackets that cost a fraction of this price and have never experienced zipper issues. This company, this specific store, and their products are grossly overpriced for the poor quality they provide and fail to stand behind their products. Selling a defective item at this price point and refusing a simple exchange is unacceptable.

DON'T SHOP HERE! Zero star, if possible…read more Called in earlier for earphones. Came in an hour later. Walked in and found shop to be most unwelcoming place, if not downright rude. Empty store, 3 staff members around and not one hello. Dude with the purple sweater - I'm not there to steal anything. It would help for you to have costumer service training. I moved the earplugs stand slightly and he moves it 1/2 inch back. Is this for real. Just 5 seconds walking into the shop I was treated as if shoplifting was on the agenda. Don't shop here if you don't want to be treated as a criminal.

In short: chill atmosphere, friendly staff, good selection of snowboarding gear, and cash only…read more This store had great discounts on apparel and gear. Granted it was the end of the season and there were sales at every ski/snowboard shop I went to, this particular store had the best price. I turned away from buying a few things, but I did get a board wax here. I believe it was $20. I handed over my board around 6PM and the store promised it to be ready by 8AM the next mornign. Perfect! Just in time to catch the opening of the gondolas. I went to a few other stores, some that seemed geared towards skiers and others that couldn't guarantee the board to be ready by 8AM. Mountain Riders met my needs and did a great job on the wax service! The catwalks were a tad more bearable with the wax.

This place is a gem! Because of its location, it could be easily missed. I'm so glad finding this…read moreplace. The staff are supper friendly and knowledgeable of their product. I was shopping for a helmet and literally went to every single store in the village and couldn't find one XL helmet until this place. They had a hand full of different helmets in XL, tried all of them but unfortunately none of them fit well. One helmet came close (Smith's Mission) but it was still pinching on the sides. I just want to point out that the staff person was very patient with me and really took her time to help. And I didn't feel any pressure to purchase that helmet. So I left. and went on to other stores to try my luck. Later that day, decided to come back to Sportstop to try that helmet again. Staff was still very nice! Still very patient! Tried all those helmets again. But still I was unsure about that pinching helmet. I thought about purchasing it but modify it when I get home, she actually talked me out of it. That's nice of her. She also told me to look into the Smith's Asian Fit helmet which might work. So I left. Then later in the evening, I decided to go back for the third time! This time I decided to purchase a goggle. I really could've gone to other store but since they were so nice, I decided to buy it there. I got my Oakley's Flight Deck Asian Fit Goggle!!! (which is hard to find in store!) Management/Owner, you've done a great job hiring and training your staff! Y'all are world class people at a world class ski resort!

The two gentlemen in the rentals room downstairs, named John and Aaron, are two of the most…read morehospitable people I've met since I've been here in Whistler (it's also my first time here). It's very evident that these men care deeply both for the sport and for their clientele. I was beyond impressed with the service I received and the accommodations provided. I am happily returning to Whistler in the future and visiting these men again, and hope their superiors acknowledge their great work. Thanks guys!!!

This store was pure awesomeness!…read more Victorinox Swiss Army opened a brand store in Whistler Village for two months during the 2010 Olympic and Paralympic Games. They featured a selection of items from all six Victorinox Swiss Army product categories: cutlery, Swiss Army knives, timepieces, travel gear, fashion and fragrance. I became an even bigger fan of the brand after visiting this corporate store.

They helped me with a return today and were very nice. Great friendly staff. Would return.read more

Visiting whistler village with children and in need of any winter necessities? Look no further,…read moremountain kids outfitters has just about everything! Most stores in the village have items for older children, but nothing for toddlers. They are tucked in the back of the top of the stairs going down to Hilton right across from the pizza place. We came here looking for items for our son who is 3. It was difficult to find items that fit him. They carry a variety of children's items varying from jacket, helmets, goggles, pants, bibs, socks, apparel, etc. They also have some pretty cool items like helmet covers in different characters. One thing that my son really wanted was the spyder marvel collaboration items. They had jackets, pants, gloves, etc. It was pretty cool! Their prices are high, but they are in the village, so it's expected. Definitely going to come here again for all our kids needs!

I like The Escape Route. They have a lot of good brands such as Arc'teryx, Deuter, and Salomon…read more They carry a lot of things for camping, rock climbing, cross country skiing, trail running, and some items for alpine skiing as well. They also rent cross country skis. The service here is good. I bought a pair of Arc'teryx mittens here once after a wrist brace failure meant buying a pair of mitts I had, but had left at back in the flatlands. The wrist strap failed after a few days. I went back and asked if I could get a new strap. The guy at the store called about the warranty, but Arc'teryx does not ship the strap separately. He fused the strap for me himself in the store, and it was ready when I returned at the end of the day. Another time I came in asking about pit zips in jackets and the man I spoke with was very honest about the breathability of the jacket. Surprises in the breathability of rainwear rarely lead to a pleasant day in the rain, so I really appreciated that. I just got a pair of trail runners here at their fall shoe sale. They were a pretty good deal and the lady warned me they were "final sale" more than once. The seem want you to be happy with your purchase here, which is really nice. I recommend this store. If they don't have what you are looking for the same person also owns the large Arc'teryx store nearby.

For tops in mountain sports apparel & gear, this store has the market secure in Whistler. and of…read morecourse so is the pricing.... but you cant go wrong with the right gear in the worst conditions. Some of their products; Mountain Hard, Arcteryxs, Garmont, Ice Breaker, Blk Diamond etc... I find that when the store gets busy the few staff are as well (of course). They also offer avalanche courses & rentals. Note; They always have a huge sale in the fall..

I searched around on the internet and found this place to rent bikes for my family a few weeks…read morebefore the Crankworx Festival. I was able to get two adult bikes (S and M) and two kids 24" bikes. The website was easy to use and straight forward. There were no hidden fees and I felt good that the bikes were indeed available. The location was great too as it is located right in the village and happened to be near our hotel. Upon arrival, we gave our name and within a few minutes were on our bikes. They had a guy fit them to us with seat height and gave us 2 locks for the 4 bikes and 4 helmets. They were Norco brand and in good condition. We had an incident where we broke the key in the lock and someone came to our hotel where they were locked to saw off the old lock. They were not too strict on the return time and we enjoyed the bikes very much.

After going to 5 bike places we finally found Giant / Gateway bikes. Ludo set us up with…read morerecreational mountain bikes for me, my 18 year old son and 14 year old daughter. Perfect for Lost Lakes and the terrain! Great French rap music too.