Had a great stay at Compass Cove thanks to the incredibly friendly and extra‑helpful staff -- they truly made the trip smooth and welcoming. The pools were smaller than expected and definitely geared more toward younger kids, so keep that in mind if you're looking for big water features. Our room was spotless with plenty of amenities, making it a comfortable place to unwind after a long day. Overall, a solid family‑friendly spot. read more

We rented a 3 bedroom in the Mariner building during spring break. The kitchen was extremely dirty and missing utensils and the normal things you would find in a full kitchen. We had one steak knife and butter knives to use to cut everything we had. The elevators moved quickly, but one stopped mid-floor and opened unexpectedly, which was a bit concerning. Our balcony overlooked the ocean, only bad thing was the smoke area was below and we could smell all smoke and couldn't leave the door open. The toilet stopped flushing one night and maintenance was able to come fix it at 10pm. One door's lock stopped working due to batteries dying. Staff unlocked the room but had to be asked, can it be fixed. We would like to leave the room. Outdoors, there are a couple of cats around, and walking to the beach from the grill area had a noticeable litter box smell. Beyond these things, having multiple pools, hot tubs, and lazy rivers was a nice perk for the kids and made the stay more enjoyable. We played shuffleboard, but the next day employees took it down to repaint--not sure why this wasn't done during a slower week. There is another board upstairs near the conference center, which helped. The tiki hut was closed during our stay, which was disappointing. Overall, the view was great, the space was large and comfortable, and the staff was friendly. I'd say Compass Cove Oceanfront Resort has a lot of potential, but better attention to cleanliness and timing of maintenance would really improve the guest experience. read more

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I'm loving it! Good value for a great price. Very cleanly. Friendly staff. Awesome view of the ocean. Love the multiple pools. Starbucks server onsite. Sweet! read more

I was just about to book my room through Compass Cove website and then a Groupon ad appeared to stay there for 180 less. I never used Groupon to book travel but I figured why not. "Advice never book 3rd party" because hotels don't treat you like a guest and tell you to refer to the merchant you booked with, then the merchant you booked with tells you to deal with the hotel. I digress, when I arrived I noticed the room didn't look anything like the photos. They used the rooms from one of the other renovated buildings to post in the Groupon ad. The layout was accurate but the decor was a a scene of a horror movie. It definitely wasn't the same room. Rust on all the lights a mystery drip in front of the door, the floors around the elevator were always wet. The doors were exposed to the outside, which means they should know better than to get metal in a place with salt in the air. The carpets had huge mystery stains, chipped tiles in the kitchen, bathroom was tiny, no counter to place anything, the interior of the refrigerator had rust on it, the sides of the refrigerator was covered in mold, the sofa had stains everywhere, and the air conditioner unit literally fell apart on to the floor. There was a mildew smell. I asked the front desk for a new room they said since I booked with Groupon I can't get any other room. Let me back up, when we checked in we were told we had to pay a resort fee, a cleaning fee, and a marketing fee in order to get our key. Although the Groupon said taxes and fees were included in the total price we already paid. It only said Groupon received 6% from the booking total. The Groupon mentioned a cleaning fee at check-in but says the total price INCLUDES ALL TAXES AND FEES. Help me make sense of that. We never received house keeping, no one made up our bed, took out our trash cleaned our shower nothing, the room was dirty upon arrival! Only a guy knocking on our door asking if we needed more towels. We were charged 24.95 for cleaning, 5 dollars resort fee and 15 marketing fee?? Wtf, for each day booked, total $101. After paying the fees we didn't even save from booking from Groupon. The pools were disgusting the water was dirty, the floors were slimy and people were openly smoking on the property although signs saying no vaping or e cigarettes allowed you can smell it everywhere. The Murphy bed in our room was broken the head board was falling off when we pulled it down from the wall, my daughter said you could feel the springs through the mattress. I could go on but I think you get the gist. We saw the renovated rooms in the other buildings and they were very nice just like the photos, even the pools were cleaner, they had grills it was completely night and day between the different buildings. You wouldn't know they were all the same hotel. I don't recommend the Pinnacle building at all it's too risky you might not get a renovated room especially if you book through a 3rd party like ABB or Expedia etc and overall the place is just nasty. We would have left but we were there only two days, my kids were really excited and we had already spent almost 1k for this trip. It definitely wasn't relaxing, or comfortable but we did our best to just stay out of the room enjoy the beach and learn from this awful experience. read more

The compass Cove Resort is located on the beach and has a multitude of indoor/outdoor pools. There is a bar/restaurant on the 2nd floor , a restaurant for a buffet breakfast every morning ( grits, eggs, bacon, sausage, biscuits and more for $13.95), a tiki bar, Starbucks, and a gift shop on the resort. Housekeeping brings fresh towels daily. The room I stayed in was spacious. It had a balcony, two beds , a kitchen area, bathroom, a living room area, and two tv's. If you don't want to leave the resort there is plenty to do! I will stay here again and recommend to friends and family as well! read more

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We've stayed at Compass Cove for Bike Week for several years now, and unfortunately this year may have been our last. While some rooms appear to have been "renovated," it honestly feels more like cosmetics coverups than actual improvements. Fresh paint doesn't fix outdated, worn-down rooms or ongoing maintenance issues. The front desk staff has always been helpful and friendly, and they deserve credit for that. But at the end of the day, guests are paying for the quality of the rooms and overall property experience, and the current conditions simply doesn't match the prices being charged. We usually have a large group of people every year and many of us are now seriously considering staying elsewhere. There are too many nicer, better maintained options available at similar price points. We have made a lot of memories here over the years, which makes writing this disappointing, but the property is in need of REAL renovations, not temporary fixes. read more

So my brother and sister in law got this place on the water and invited us to stay a couple of nights. First impression were that it was old and a little worn but the staff and amenities were really nice. We had a large 3 bedroom which was nice. Large balcony that connects from the living room and master bedroom. They claim ot have 23 pools / Jacuzzis. We attempted to count them and are pretty sure this is correct since you count splash areas too. A couple of restaurants / bars that have decent food. Bartenders and servers were great. The location is at the bottom of the strand. In fact the state park is right around the corner. We grew up staying there. So be prepared to walk a long way or drive to get to the boardwalk. Overall a solid place that gives you great views and options to play / eat. read more

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Last year in july. Me and my family rented a two-bedroom penthouse at Compass Cove in Myrtle beach. The first night the air conditioner went out. They had to put us in a small room comparable to a hotel room . No washer or dryer or kitchen like we had planned. At one point the manager actually told me it was not her fault that the air conditioner went out. After much frustration. We were able to get in touch with Benjamin green . A manager for Compass Cove resorts. He sent us an email and told us to reach out personally and he would help us out with our vacation this year if we chose to come back. Seeing as how we have been vacationing at Compass Cove for over 15 years , he was willing to help us with our reservation this year in light of our bad experience. Unfortunately when I reached out this year Benjamin green was on maternity leave. The manager I spoke with was unwilling to give me any sort of discount after I told him about our past experience. Unfortunately last year was probably our last trip to Compass cove. Really disappointed .. mainly because Benjamin green seemed to understand that our vacation was turned upside down and totally killed the vibe for the week. He sounded as if though he was willing to help us out this year . Even sent an email telling us to reach out to him directly. Management this year show no empathy and was not apologetic at all of our past experience . And was unwilling to give me any sort of discount, coupon for free food, room upgrade or anything . read more

Now I know why they are having a promotion on their site for 35% off. The worst customer service ever. We arrive to check in at 4:45 and were told the room wasn't ready yet . I said isn't check in at 4:00? They said it's between 4 and 6. So we had to dig out bathing suits out of our suitcase in the middle of the parking lot. We then found a bathroom by the pools to change in but it was disgusting, water all over floor and dirt. My husband had to hold my clothes and purse cause I didn't want it touching anything. There is no management. Kids are running in doing flips into the 4 foot shallow pool. The lazy river has signs that say it's for people using the lazy river only not for regular swimming but kids were still paying around it in and in the water when we were trying to relax . We didn't get a call until 5:50 that our roll was ready. We then had to wait forever because a customer was arguing with the staff and then he cut us in line. The person we then went to was incompetent and had an attitude saying "what am I doing?" We pre checked in earlier she was just supposed to activate our key but she didn't know how. After all that time waiting our room wasn't even clean anyway. There was sand in the toilet. no one cleaned our room our whole day either. The only good thing was I liked the huge amount of pools and hot tubs and lazy rivers they had. And most of the pools were heated too which was nice. They also had a DJ by the pool from 1-4 which was fun, It is probably only on weekends. The drinks at the tiki bar were pretty good too I got a mudslide which was actually good , sometimes they're too watery or not enough alcohol. This place just needs to get it together management wise and clean up the place. read more

This was the worst place I've ever stayed in in my life... Thinking about the time I was homeless in New York City, and that was a much better experience than this place. We get there after 4:00 PM, when check-in is at 4, as stated in their email confirmation. This place tells people check-in is between 4 and 6... Okay, we go and use the pool, since what else will we do? We don't get our room until 6, we have to cancel a reservation for dinner, since we can't go wet. Our room took so long because they needed to clean it, but the toilet wasn't even flushed. Most ice buckets have a plastic bag in it. Just a dump. No rules enforced at the facility. The older fatter guy at the check-in line was rude to every guest while I was there. Started an argument with a black family, who then cut in front of us when we were next. The staff were fine ignoring us. Then some woman came to help, but she had no idea how to check us in. Took forever and we already pre checked in earlier when they made up the rule about the "check-in" window. We got free breakfast, the place had lazy rivers with dirty people swimming in, although the signs said no swimming... Pools, beach property, Enough options to make this a solid two-star place. If you hate your family, this is a great place to bring them. read more

There is not enough parking in the Pinnacle building. They expect you to bring your car packed full of items from across the street. They used to be such a good place to stay. Do NOT stay at Compass Cove! They suck!!! read more

I've stayed there previously but this time the first room has a sewage odor. The 2nd room toilet tissue holder was broken from the wall. The next morning while we're dressing maintenence came in to check the air conditioner which may have been leaking into rm downstairs so a plumber had to be called. After returning for the night we cut on the c air conditioner anyway. Next was a bug in the fridge. Spoke with 3 different managers. Very disappointing. read more

Terrible room service. Asked for new towels for two days (4 requests) before we even had some drop off new towels. Hot tub broken Slide broken Soda water gun broken at tiki bar Pool shut down Food is terrible - bar restaurant ... staff doesn't even wash tables - gross! Just a shitty experience - been here 3x's and this is for sure my last. read more

Man, listen, I hate to give out a one star review, but this place has got to do better. I made a mistake of not actually checking the reviews online and I should've done that. So that's my bad and I definitely suffered for it. This spot just doesn't give a care. The furniture in the rooms were so dingy, dirty, and disgusting, I didn't even want to sit on anything neither less I didn't even want my feet to touch the carpet. I believe they still have the original furniture they put in this place 20 years ago whenever they built it. Our room was so disgusting and dirty. Feeling that we asked to change to another room. Thankfully, they have decent people working around. There were good service so they did switch our room with no hassle. I'm sure it's because they're used to it. The replacement room was the exact same way. Other than that, you can see where the place at one point had some amazing potential. Maybe it's under management and no one really cares but the rooms need to be updated with new clean appliances, bedding, lamps, carpeting. It was just a rough night. It was so rough that none of us wanted to even use the shower.if you do decide to stay here, please read a few reviews because these reviews were spot on and I missed that read more

Compass Cove Resort - Resorts Near Me - Myrtle Beach, South Carolina

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Stayed at the resort under 3rd party. The are remodeling. Went to the restaurant they have happy hour. read more

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So, my son has been playing with a group of boys on the Xbox that live in Ohio for years. They have evening to meet each other and via the parents we arranged this. It was really fun to see how well they all got along in person and continue to play Xbox together. All of my kids play travel sports so we bought an RV to travel in to about so many hotels and the related costs of eating out...etc. for this visit though we though it would be better to stay in the same hotel as the other families. They were in the maiming building sharing a large mult bedroom unit for the week they were staying. We opted for just a standard hotel room in the neighboring building. The staff at the checkin were very nice and the process was smooth other than making you go to the concierge desk to have your personal information collected again and pressure to book any activities through them. The building was very run down and walking up the stairs I was very concerned of the room but I had a 15 year old text his buddies and before I knew it they all walked Over to go to the pool. So we changed dropped our bags and returned later that evening. The floors looked like they have been recently updated. I suppose it made it easier for the many bugs to run around the room. The next morning I wanted to make a cup of coffee but found some kind of ashes in the 2 supplied mugs. I opted to take a stroll to a local coffee shop. There was also a partially smoked blunt on our balcony. This place needs to be visited by the SC health dept and others. On check out I did complain to a different clerk and her response was only, I will let the management know and they may reach out to you. I heard nothing. RV next time or stay at a traditional hotel such as a Hilton or Marriott. read more

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I booked two 3-bedroom condos on June 10, 2025; the reservation was from August 7 - 10, 2025. We were coming from NY to Myrtle Beach to celebrate my mother's 84th birthday and our family reunion (hosted at CC). Upon checking in we were told they had to split the reservation for one of my rooms. We would have to check out of the room Saturday morning that was booked in June, and check into a new room for one night. They did not notify me in advance about the split reservation. Advance notice of a split reservation would have allowed me to make an informed decision to book two rooms instead of the three bedroom or cancel the reservation. I am a frequent traveler and a timeshare owner and have never experienced anything like this. Our time was not respected during this stay. Time is the most valuable gift we have and once it is gone, you can never get it back. Time that should have been made making valuable memories was wasted moving rooms and several trips back and forth to the check-in desk. When speaking to the assistant manager, Alex, about the inconvenience of having to check out of room with five adults and five children, there were no other options. I asked could they wait in a different room until their new 3-bedroom was available and was told that was not possible. I asked did they have anything available and was told no. I asked are you 100% booked and he stated yes. I know that to be incorrect because I checked the website to book a room and they had other 2-bedrooms and 1-bedrooms available. So you don't want to inconvenience housekeeping but you will inconvenience your guest. I was told the manager would call me and I am still waiting for that call. This is just one of many inconveniences we received at the Compass Cove. Please train your staff on how to accommodate your guest because this was unacceptable. I had to change brunch plans on my mother's birthday because they had to move out of a room. I had 20 people in one room because they had to move out of a room. I had my valuables time wasted but you returned $100 for the inconvenience, which shows you do not see the value of your guest. read more

We went to this location as an Airbnb thinking that the beautiful views would provide relaxation. We were told that the place had just been renovated but when we came in we found they were still two large holes in the wall and missing a lot of the baseboards. The mattresses that they used for the beds were literally like plywood with egg crate and material to cover it. I could have slept on the floor for the same amount of back pain I had on those beds. For $400 Plus for that did not make me want to go back. The only Plus for this place was The View of the ocean since it had a balcony that faced the beach. This is what I consider a one and done from this point on. read more

Today is my last day of my stay. I came here 8 years ago and the room was so clean and well maintained. This time around I booked through Airbnb and I cannot say the same. I thought it was because the Airbnb owner did not care to keep the room well maintained but I guess it is the hotel in general. I just spoke with a lady in the laundry room (where most of the machines do not work) and she said she had to move the room 3 times because of mold and roaches (she booked through the hotel). Also 2 days ago, my husband and I were walking our dog early in the morning and our 12 year old son stayed in the room sleeping. He woke up with people from pest control inside the room. I was not happy about this, how they just walk in the room??? The room is definitely not well maintained. Silverware are extremely old, the can opener so rusty I did not had the courage to use it. The sheets had a big rip on it, the cover for the couch very dirty. PROS: pools and outdoor areas really well maintained, all the employees are so nice. Supposedly they are closing in the fall for renovations. read more

Plenty of elevators, but slow at times. Six parking zones. Hotel security was inconsistent; some areas didn't require a keycard. Room was clean, and the AC was perfect. Overall, the stay was pleasant with many pools and good hotel food, but the bill was hard to justify. Unfortunately, the hotel lacks EV charging. read more

Loved it. The rooms that I stayed in were above my expectation. I cancelled my reservations at the Dayton House due to the run down and roaches greeting me at the door. Decided to try Compass Cove and I was not disappointed. We stayed in one room and had to move into another one the next day but no problem because we were walk ins. Both rooms were immaculate with no complaint. I work for a hotel so If I say there were clean then believe me. I had no problem with the parking even thought we had to park across the street but it's something that you have to deal and it shouldn't affect you stay. I think we have found a vacation spot. Keep up the good work!!!!! read more

The worst experience ever! We didn't get our room until 8pm and when we did it was filthy. We tried to explain to the manager Alex how frustrated we were, he didn't want to hear it. He walked away from us essentially called us liars and then canceled our reservation and made us leave the hotel leaving us stranded at 10 pm. He clearly has issues. A vindictive individual who needs to seek counseling. read more

The first day we got here no water the 2nd day no one came in gave us clean towels the air conditioning was tore up they did not clean our room at all some of the staff was really rude to the kids ice machine was broken I will never take my family back thier read more

This review is called "I shouldn't have cheated on Marriott". I'll start by saying we rented from an owner, but still completed the check in process at the main office which was a show. Cars were lined out on the street, and humans were lined up out the door and around the corner of the lobby. There was a a sign stating that only one member per family was allowed, but that wasn't enforced and there was no direction with parking for check in. There were 5 counter employees working, and one threw up his hand and said he was taking a break, even thought the lobby was packed. We ate dinner Friday night at the Crow's Nest. It was a mess. We ordered drinks and our food. When our food arrived, we received fries instead of chips and no ranch for the wings. We were able to get the chips, but no ranch. I ordered another drink, which never arrived. It took a solid 10 minutes to gain the attention of the bartenders to get our checks and a box. Our first night trying to sleep was terrible due to the noise. So many people hanging out in the hallways with all kinds of smokes. I called down to the desk multiple times with no answer. It finally quieted about 2am. On Saturday we were unable to open our balcony doors due to the amount of smoke floating in. We ended up leaving for the day to get out. The hallways and parking deck were absolutely disgusting. Saturday night was slightly better, but folks still up partying. Sunday was actually a very nice day with all the departures! We enjoyed one of the hot tubs, lazy River, and tiki bar. AND a nice night's sleep. At one point we overheard a conversation from the hot tub stating the reason they stay is because the workers "look the other way". They were smoking various substances. We checked out on Monday. The information provided at check in stated we could call the front desk for express check out, however, there was no answer. I went down to the main office, and there were only 2 people working. There were 3 of us in line trying to check out and the man working the coupon desk told us about the outside box where we could leave our wristbands. The nice things were the wristbands that were our keys, and the amount of towels in our room (we didn't need to request more). It has the potential to be a nice property if there are enough staff that are proactive. I wanted to love this property and return; honestly I'm not sure if I'm more frustrated about the money that I paid of the loss of the relaxing weekend I had anticipated. read more

Compass Cove Resort - Resorts Near Me - Myrtle Beach, South Carolina

My family and I are frequent Myrtle Beach visitors. We have been to Compass cove numerous times. This is kind of where we began staying everytime we came down. We also have stayed at other places in Myrtle Beach and have enjoyed our stays, but we decided to come back to our starting place this time and I was very disappointed in the condition of our room this time. Immediately upon walking in the door we noticed the mildew and mold smell. And then as we began to inspect the room the mold was very visible. On walls on chairs and dressers. We were only staying two nights this time but we have never experienced Compass Cove this bad. We were on the 4th floor of the Mariner building. Compass Cove we love your resort but we were highly disappointed this time with the conditions of this room. Please fix this. read more

we have been coming here for over 20 years. the last few years it is always under construction, dirty, elevators not working and they never turn heat up on the hot tubs. we tell them constantly that the tubs are cold, but they never do anything. this will be our last trip here, end of an era. we pay enough money for them to turn on the hot water. read more

Terrible customer service and the room was not clean. Check in was at 4pm but we were told house keeping was behind and our room wasnt ready and they would give us a call soon as it was ready. We waited patiently outside until 8pm bc the line was through the door. We still didn't receive a call so we went to the front desk and the rep said I think we may have a room ready..it's now 8 pm (4hrs passed check in) . We spoke to the manager Alex and he just said it's nothing he can do bc housekeeping is behind. Our groceries had been sitting in car 4 hrs and ice cream had melted and we couldn't go into the room me purchase until 8pm. When we got In the room it was still dirty. Hair in tub and on floors. covers/sheets had stains and dingy. ceiling was leaking water which caused a water puddle. missing the tv remote and kitchen rag and towel read more

Stayed at Compass Cove the first week in October for 3 days / 2 nights . I was in the Indigo Tower . Lots of problems to include sand and Clorox everywhere like they wiped everything down with it . Microwave was broken , coffee maker was missing , my bedsheets were damp and smelled of bleach , bathtub had big sticky spot where they must have had a bath mat attached before and it left a big spot where hair and dirt could stay on it . I asked to be moved to another room , but they said they were sold out and couldn't change me . The manager said they would send housekeeping to clean it again and replace the broken and missing items . I tried to turn on the TV and it wasn't working . I thought maybe the remote needed batteries , so I tried to turn on with the button on the TV , but it didn't work . When I was looking for the TV switch , which of course on these new flat screens they are kind of hidden . Well , I didn't notice that my brand new shirt I was wearing touched the TV . I went to dinner at a German Restaurant and when I got back I thought I had spilled something on it , but soon realized that it was bleach and it had taken the color out of my black shirt , so it was ruined ! This was the first time I had worn it . At the end of my stay , the manager took off the resort fees for the damage to my shirt . She told me that the housekeeping was done by an outside company . She was nice and understanding about my stay . When I went out to dinner that night , she did send housekeeping to clean again and replaced the microwave , TV , and coffee maker that was missing . The sheets weren't changed though and were still damp and smelling of bleach on both beds ! It's too bad , the view was great and is a large property with lots to do . Indoor pool with lazy River was warm , but water slide was freezing cold . They have a nice kiddie pool play area with a submarine and bucket dump , oversized chess / checker board , outside lazy river , shuffle board , and several outside pools since they have several buildings . There is also a outside tiki bar with drinks and bar food and outdoor grills to bbq yourself . The parking garage is large , but since I was in the Indigo Tower , it had it's own small parking lot in front . There is also a lot of cats roaming the property and I saw someone had been leaving food for them at the beach access . I was looking to buy a condo here to use as a rental property , but changed my mind . read more

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Our room was filthy. If you walked barefoot in the room it would turn the bottom of your feet black. There were cockroaches in the bathroom and sand in the tub. There was moisture on the floor and walls and it took two days of air conditioning wide open to dry it out. There was black mold on the bathroom wall. My wife is handicapped and we have a handicapped tag but were unable to use it because non handicapped people were using the handicapped spaces. We booked through VRBO so we couldn't complain to the hotel and VRBO staff will not respond to complaints. I'm done with them too. I wish I could give them 0 stars. read more

We were there in December in a 3br in the Mariner Bldg. They were just about finishing up the renovation in the building, may have been working a few floors below us. I love having 2 bathrooms! They were still working on the other building. The whole room had been done with fresh paint and new vinyl plank floors and new tile floors in the bathrooms. The furniture also seemed to be brand new and the decor was different than the standard rooms on the website. These are my pics (if I can add them), and it looks just like the rooms on the site. The indoor pools were warm and also a couple outdoor ones which was pretty neat since it was chilly out. Our unit had a washer/dryer and I heard someone say the laundry room (other building) was getting new stuff when they renovate it. I hope they can keep it fresh and clean, the hard floors should help because I'm sure spills soaked into the old carpet. read more

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The rooms are starting to show their age with no sign of upgrading. Chairs were cracked, curtains have holes in them, bathrooms aren't well maintained, and the carpet is wearing out. To top it all off something was discovered on this particular trip I did not discover, when checking in they inform you to NOT expect rooms cleaned from housekeeping unless you make arrangements with the front desk. And yes this does include the basics like trash and linen. When checking out we discovered that you are charged $16.00 PER DAY for housekeeping fees, when we brought this to their attention, we were told "the fees are for using the bedding, wash cloths, towels, and toilet paper. read more

Let's start from the beginning. Took us over 1 and a half hours to check in bc of the rooms. That means I had to walk back and forth 4 different times and that's a far walk. Tried to put us in a mold infested room. The first room, you walked in and the stench of mold hits you in the face. Everything was rusted, the vents visibly covered in mold. The drop down ceiling in the kitchen was daunting. I felt if I stayed in that room I was going to get sick. The walls covered in mold. Then they asked if I wanted to room in the room next to it????? Absolutely not. Mold spreads.... Room two. Was on a different floor. It was better didn't smell of mold at least. But where the beds where at, the head when you would go to lay down the ceiling was peeling and had mold. Who wants to lay down after a long day and look at that!??? So on to the next room. Room 3. I found this room as we left room two. I walked past it and realized how much nicer it looked. So I asked to see this room. It was sooo much better. Beside the phone not working and nothing to clean the room like a broom and the couch being dirty. -so over all it took 3.5 different rooms to get a decent one and it was a room I found from window peeping. So The Phone didn't work. The maintenance guy said he would have it working b4 we left and he never came back. So we had to walk to the other side of the resort when we needed something. And when we did we didn't get what we asked for. They said at the front desk if we wanted someone to come do a once over we had to request it. So we did and no one ever came. It wicked bc of the anticipation of waiting for someone to come. I even made sure the beds and room was picked up so they could come and clean. The couch is gross it had streaks of brown... we Had to cover with a sheet so it didn't feel so gross. -Wednesday came around and no one had freshened up our room. No trash bags, clean bedding, towels. Not even broom to at least sweep the floors from the sand considering it is a beach resort???? My husband had to finally ask for house keeping to come attend to our room bc we needed linen, and the floor swept at least from the sand. They handed him clean linen and said you can carry these right. When we needed house keeping to come. An employee told my husband that this time of year it's just a bunch of vacationers that are entitled assholes. Bc he had a hard time getting on an elevator. Well we all had a hard time getting on the elevator. We would wait almost an hour for the elevator. -so choose this place bc we thought it would be a good place to stay for our wedding. It definitely was not. Next time we vacation we will do an Air BnB. That way we know we have all of our needs met. -this resort didn't feel like a resort it felt more of a motel. The cafe sucked my food was soggy and my son's burger was burnt. Honestly the best part of our stay was the rose cafe. Then the last day they said no more carry out. That sucks. We enjoyed eating in our room with the view of the ocean that we paid for and others that ate in the cafe did not enjoy it and the AC was out one of the days. Honestly I will not be recommending this place to anyone. Non of our needs met. Place is so old and falling apart. They can clearly not maintain the rooms and building correctly. I do not think the whole building is up to code. Certain rooms should not be available. read more

My daughter's softball team stayed here while playing at Cal Ripken. The hotel was run down, dirty and was totally out of control! There were so many unsupervised baseball players doing extremely inappropriate things at all times of the day and night. It was like a frat house. The girls were afraid for their safety. Would never go back there or suggest to anyone. read more

Family recently stayed at Compass Cove for the 4th year in a row. We liked the location and the building was dated but comfortable. Customer service was never the strong point, but this stay takes the cake! We made reservations in July for a week at the end of October this year. We reserved a 2 bedroom corner condo with oceanfront views from both bedrooms as we had before. One week prior to our scheduled arrival, we received a call to tell us that the Mariner building was being renovated and they were moving us to 2 Queen suites in the Pinnacle building. When my wife asked if there were any other options, she was told they could cancel our reservations in a rather condescending tone. Not wishing to lose our deposits on flights, car rentals and the like we reluctantly agreed. This was a family vacation so having two separate condos was problematic at best. The rooms were adequate at best, being shotgun style with ocean front on one end only and a small galley kitchen (not the full kitchen we were told they had). On the second day of our stay we returned to find that we could not use the elevators closest to our rooms. When we inquired with the front desk, we were told they were closed to us and were only for use of the workman. Only then were we informed that the building we were moved to was also being renovated. For the rest of our stay we were treated to the sounds of breaking mirrors and furniture, the water being shut off for 8 hrs one day, and dodging dumpsters and deliveries in the parking garage. On our last full day, we were treated to an all day concert of hammer drilling noise from the rooms above us. Oh, I forgot about the exterminators who barely gave us time to get to the door before they used their pass key to spray our room with "non toxic" bug killer. When we finally asked to speak to a manager, we were told we would be called. I'm still waiting for that call...and we've been home for a week. We frankly don't care if they're spending $25 million to renovate Compass Cove. We feel that the management was not forthcoming and honest with us on multiple occasions. I don't care how pretty they make the place, it will a frosty day in hell before I stay at Compass Cove again! read more

Unit 863 was newly renovated and very clean. Great view. We received prompt service when we called for the safe to be reset. Pools, restaurants, amenities, and service were all good. Overall, it was a positive experience. read more

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My Hubby and I just stayed at Compass Cove, Pinnacle Building from June 24-28th. Our stay was amazing even after being skeptical reading the reviews. Our room was clean and the view was on point, bed was comfortable and we truly enjoyed ourselves! Concierge can be a little disappointing, they offer you specials but you have to sit through a time share session which they offer Uber to and from which they do not oblige, so just be on the look out for this. But over all COMPASS COVE IS A PLACE I HIGHLY RECOMMEND!! read more

3.5/4 Stars but rounded up in case any of our issues were hurricane related. We stayed in the Indigo building of CCR for a long weekend. When we first arrived, we easily found parking in front of our building. I then went to check in and an hour after check-in time (4pm), the like to check in was out the door and wrapped around the parking lot. Because they have two doors, some people were cutting line and it was just a total mess. People were irritated and angry and it was not a good start to the weekend. When I finally checked in, the person who helped me was very pleasant and got me a room key and I was on my way. Our room was really updated and had everything we needed. The floors were pretty dirty and sticky so that was frustrating but we loved the kitchenette area and the new finishes. This resort has beautiful views. We loved sitting on our balcony every morning and drinking coffee. The coffee in the room was never replaced by the housekeeping which was a bummer but we loved the location. We were also bummed that housekeeping took our dirty towels and never replaced them but we managed to get by with the towels by the pool. This hotel boasts beautiful views and beach access which is awesome. The prices are also very reasonable and they have a great military discount. They have a ton of pool options and none of the pools were particularly crowded which was nice. We especially enjoyed the lazy river. Overall, this was a nice place to stay. Great location and lots of entertainment options. Not sure if I will stay here again next time but it is definitely a consideration! read more

Stayed at Compass Cove Oct 18 - 21, 2024. Was more than disappointed. I am ANGRY! Arrived to check in after 4:00 and was told room was not ready. This turned out to be a delaying tactic to get us to talk to the scam artist booth in the lobby, that had us a "Welcome" package - ie. welcome you dumb suckers!" As soon as we finished talking to them, a miracle occurred and our room was ready! We went to room and it smelled so musty, rank and just bad. It was beyond hot in the room. Never the less we sprayed air freshener (that we had brought, turned the air up and made the best of it.) The next day we took the elevator down to the in-house "restaurant" for the included breakfast buffet. It was so sub par had it not been included I would have complained. Food was cold, tasteless and just gross. We left and went to go back to our room. My sister and I are booth physically challenged and can not walk very far. We found that all the elevators near us were out of order so we struggled and walked to the front desk. When we told the person (I hesitant to call them manager as I so hope they were not!) at the front desk she said and I quote" I call maintenance what else do you want me to do?", just her attitude was enough. My sister and I are both large(overweight) and her scorn and disdain were very evident...in other words just walk you fatass up three flights of stairs. Maybe I was upset, maybe she did not mean anything by her SPOKEN words or her attitude but I was so embarrassed and humiliated as was my sister. We left the lobby and just waited until we were able to get to our car. I wanted to leave and go home but we had waited all year for this vacation so we stayed. We were later offered a 50.00 discount for our trouble. That in no way makes up for the way we were treated and all the other problems with the "resort". We will never stay there again. read more

This was the fourth year we have stayed here. By far the worst experience. Water was turned off from 10am - 3pm for something having to do with sewers(?) Never could get an answer. This happened Tues, Wed, & Thursday. Which meant we couldn't take showers after the beach. This did not appear to be an emergency & was planned in advance. Had we known we would have stayed elsewhere. When asked about some sort of compensation (I suggested a complementary breakfast buffet), we never heard back. There is major reno planned this Nov, but I doubt we will be back. Our room also needed help. The door to the bathroom had been replaced at some point, but the inventory sticker was still partially attached & the door needed painting. read more

Nice place...outdated and in need of some preventative maintenance but a nice clean place in a very good location! Oh yeah and on the beach! We are here mid October so it's still mid 70s which is much nicer than the Midwest! Off season rates are also great-it's cheaper to call these hotels direct versus using apps like Airbnb.... read more

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