Not only do they not answer the phone, but they stop responding via messenger. They do take iowa total care, however. They dont do telehealth "anymore" because they believe it's an "Inferior level of care" So no care is better? They really understand the human condition *rolls eyes* read more

So, my husband and I are newly married, and have been struggling with a long distance relationship. We are both medical professionals, He directly deals with mental health. He made us an appt, the day of, a huge crisis happened in my family, and in the midst of trying to deal with it, I get a call telling us we are more than 15 min late and would need to reschedule. I apologize, and try to explain we had an emergency, This man was so rude and condescending, like I was purposely irritating him with my acute emergency. Normally, I would of said something but I was on the verge of tears, and, it really is not the receptionist, someone I have never met, who needs my personal information regarding a family crisis. We were also aware of paperwork that needed to be filled out ahead of time. I never received it so we decided to go in early, not being from the area, we got a little lost, called and explained that we couldnt find e building, again we are new to the area. We walked in at 9:03, Our appt was at 9. We were then informed we could not see the counselor bc we did not fill out the paperwork, I never received was then informed it was my responsibility to have called them back to get the paperwork resent. Which sounds completely reasonable. However, my whole life did not involve waiting around for paperwork while moving to a new town, a new job, new marriage, but again, I was being shamed for being irrisponsible and not having paperwork filled out, I never got. he then stated He sent it twice, so, the insinuation being I was lying . Not one single time did he ask for a reason, for any of this, if we were Ok, Or how they could help, just blamed us. As a therapist, I would absolutely never, speak or blame a pt, or base my impression of a pt on paperwork, its the least important part of therapy and will always get done, but not before the wellbeing of the patients. I walked out, in tears, call and speak to the administrator, who again placed blame, without once asking what happened, or if we were ok. She stated my husband was in no way yelled at by this receptionistat, I guess we just made that up as well. This lady literally told me it was our responsibility to take into consideration the feelings of the receptionist, and how it made the staff feel when we were late and unprepared!! WHAT? We are coming to you for help, I stated we were in a state of crisis, and it is my responsibility to consider what you and your staff feel first and foremost??? All the while, being spoken down to, our intelligence and character being questioned. Rather than showing any type of empathy or concern, we were blamed, shamed and made to feel inadequate. I am in absolute disbelief that anyone who works in mental health would have the audacity to speak to any client the way we were, let alone a couple actively seeking help, and continue to tell them they need to set aside what they are going through , and consider aside and consider how our tardiness made their staff feel like we did not care about our appt and what services they could be provide. She continued to argue with me and blame me without any sort of empathy. Comppasionate counseling is an oxymoron when it comes to this place, bc, the first emotions I felt were shame, blame and inadaquecy. So thank you for making a bad situation 10x worse. read more

Not recommended. Owner and receptionist, Jacob, very rude and extremely unprofessional once you are a client. When I originally called to schedule an appointment there was only one time a week that I was available. I waited for this time to open up and was very clear with the receptionist and the counselor that I would like to continue to have my appointment at this certain time every week. After months of this not being an issue I was told that they have scheduled someone else in that time slot for over a month. I told him that any other time was not going to work for me other than the original time and asked why my appointment time was given to someone else. To which the receptionist, Jacob, responded by saying it was a mistake but it wasn't one he was going to fix, along with some other rude comments. I then asked if there was someone else I could speak to. The owner, Janet I think, called me back and told me it was my fault and that I should have scheduled my own appointments. I told her that I was never notified that I needed to schedule my appointments and that I was under the impression they were already scheduled because that is what the receptionist told me. When she continued to speak to me unprofessionally and said that they will not be fixing this mistake I decided that this company is clearly not one that values their clients. read more