I was recently discharged for a mental breakdown and I have decided to document my experience. Firstly, I feel it's very important to note: 95% OF THE STAFF AND SUPPORT TEAM WERE PHENOMENAL. They performed exceptionally under stress and are wildly underpaid. Basically performing charity work at this point. My main grievance stems from the singular fact that this is a FOR PROFIT INSTITUTION!!!! This is something that is critical to consider, as it will greatly effect your care! While the floor level staff all genuinely care and wish to help make people better, the organizational structure above them only cares about keeping beds full. They take on court holds that really don't have business being in the facility, they cut corners on quality of life/recreational activities, they severely understaff wings, and do everything they can to achieve maximum profit margins. Whenever that happens, ESPECIALLY when you lack agency in making choices for your own care, your outcomes here will likely suffer. Again. I don't want to disparage the staff. Almost all the people I interacted with were phenomenal. If anything, this is more an audit on the mental health system as a whole than it is on just this one place. We need to fund mental health services on a state and federal level at a much higher rate, to prevent unscrupulous carpetbaggers like EVBHC from ravaging the community. read more

my son has been there 4 times in 9 months. every time he went there was less communication less help less everything. they are not professional at all I was on the phone talking about his discharge and the lady hung up on me cause I was telling them we are running out of options for him and his anger outburst. they do not address the core issue of why he's acting the way he is. they could care less about what is actually going on and why he's there in the first place. they put him on a new medication and said 3 hrs later ok he will be discharged he acts just fine. however when he comes home he has problems almost right away and we are starting all over again. he has had multiple counselors and seeking help where ever he can but i definitely would not send your child to Eagle view if you care about their health. last time he was there for 2 weeks and I gave them multiple sets of clothes and deodorant they never gave it to him until the day of discharge. I was furious they said oh we didn't know he had items here. they are there for a paycheck that's it! read more

Court ordered to spend 14 days in this facility to then be release to a homeless shelter. How is that helpful? I spent 3 hours of my time to coordinate an after care -transitional living program for my loved one same day of being notified of Eagle Views discharge plan. Whoever is in "charge" of patients being discharged and their aftercare program from this facility should be fired. They did absolutely nothing to help stabilize my loved one's future once discharged from this facility. Patient was discharged and placed on a bus and returned back to the streets to a homeless shelter knowing the patient was homeless and struggling with dual diagnosis symptoms. read more

Family member had I think 3 visits there during schizo BP crises. Red flag was director's assurance that they would help get all better. Some staff and one psychiatrist were good, but meds got changed and sent home Friday with no prescription. Tussle with staff was resolved with apology and hugs but then later led to charges being filed so now driving 6 hours some days to appear for arraignments, etc. In scott county. Constantly unfolding nightmare. Looks like u of I behavioral health doesn't refer there anymore. Yay. read more

My daughter was admitted there for 7-10 days. I was not advised of her condition or was able to talk to her. I received a call from on of the psychiatrists there about a precscription recommendation and I was absolutely against it so he talked me through other alternatives, which I appreciated. I was advised her potential release was that week and someone would contact me. I was then contacted about a day later stating a potential discharge date but it was pending her PCP appointment and that I would be contacted again when discharge was finalized. I called the day she was potentially getting discharged and when I asked about it they told me she was not in the system and transferred me to a case worker's VM right away. I left a message and tried again an hour later and received no response. I called back 30 minutes later and talked to the reception and they sent me directly to the manager, who then informed me that my daughter was released to her father without me being there. I specifically told the case manager I wanted to be there because of the concern I had getting her released back into the environment that brought her to EV. The admin manager told me numerous times that I was aware of the discharge safety plan, which I was not, and just brushed it off and said there was nothing they could do now. I expressed my concerns again and the manager just brushed off my concerns and said I could come get a copy of the discharge plan. I am VERY unhappy with this facility, which again, the medical staff seem genuine, but I am VERY upset with the way discharge happened and how I wasn't informed. read more

I personally know someone who has been a "guest" there and it was not a good experience for him. He felt his own needs were not attended too and that sleeping on the floor of my garage with no mattress would have been more comfortable than the "beds" that were provided. Staff told him they were aware of these concerns but they largely go in one ear and out the other with the management. The staff does what they can for patients but they are hamstrung and patients are treated worse than inmates at the local county jail. read more

I'll begin w the easy stuff: Plastic pillows and very thin plastic mattress were smelly and uncomfortable. Poorly managed and organized. Inefficient. Returned items to me upon completion that had drugs and paraphernalia in plain view inside my purse. This was after I even told them they were there when I was admitted and was told they would be disposed of, which was very triggering. Very poor communication. It is impossible to reach anyone but their call center and it take days to get a returned phone call if you get one at all. Emergency contact was not provided any information when they called when I was transferred to Einstein hospital. I will never go here again! read more

The people amazing, therapists are amazing and compassionate. Management needs to audit their own policies. Managers need to sleep in every single room on a regular rotation one night per week with a random room assignment. Under appreciated, minimal support, underpaid and overworked BHA and Nursing staff. Arrogant and pompous management that don't like to spoken to by passionate patients. They only hear tone incorrectly but not the words being spoken. One moment you're talking to the house supervisor, the next a nurse walks in with 3 needles because people you haven't yet spoken with are making decisions without your consent for a 48 hour hold. Stand your ground and demand a lawyer. Ask if you are being legally detained. Nothing more, nothing less. There are amazing people there that do provide excellent service for patients and honestly care. But until every single management employee of Summit BHC, a for-profit healthcare provider, needs to hold themselves accountable. Contact 5 different malpractice lawyers prior to your arrival for services of any facility owned by Summit BHC. Hold management accountable for their lack of attention to patients. read more

In unit 200, kids are very inappropriate... my daughter asked for her clothes because she was on her period, and they refused. Staff gives kids snacks almost every hour, and which is very unhealthy. Group was a joke, a girl said she lost her baby and they made her skip rec, because it was "inappropriate". I think that is very disrespectful. People would hallucinate and all they would do was laugh. I WOULD NEVER recommend this place for anyone, unless you want to live in hell. read more

This place was absolutely terrible. I was admitted in January, and in my stay, I had things thrown at me, I had been threatened, and someone threatened to hurt me and my family. The second to last day I was there, a girl had assaulted me by having her and her friend ripping me to the ground, and one was sitting on top of me, and the other had ripped out a chunk of my hair. THE VERY NEXT DAY THEY MADE ME HAVE A "TALK" WITH THEM BOTH, AND WHEN I SAID NO, I WAS PUT IN SOLITARY. I'M LITERALLY 13 AND BEING ATTACKED IN A PLACE THAT IS SUPPOSED TO BE SAFE AND SECURE AND IS MEANT TO HELP YOU. This place is absolutely terrible. The night I had been attacked, they gave the the choice to sleep in my room, where they couldn't get to me, or sleep on the couch out in the open, where they both could have access to me, and I decided to be logical, and I obviously slept in my room, where I was safe. The food there was basically prison food and was practically inedible. The staff there were not very kind and had told us during someone's meltdown that they should've left us out with the said person melting down. The beds and bedding made me so itchy, and they made me have a terrible breakout. The care there is bare minimum. Whenever someone needed to shower or have their hygiene, they had to wait until shift changes, and the showers were basically out in the open when the door to the rooms was open, because the door to the bathroom just swings open, and anyone could access you in the rooms. The care there was horrid; I would rather have been in Lutheran. read more

Horrid inpatient experience. You are just a number. No human touch or experience. Doctor is on an iPad. Horrid outpatient program Never again. I've had positive experiences before but this place is only designed for corporate profit. It's a true pity this facility has been built in our community. I'll never ask for help again read more

What a joke. Please don't waste your time. Wish I would have checked yelp before my sister was admitted. SO disappointing. The initial psychiatrist from a major hospital in Des Moines recommended my sister be involuntarily committed for a significant amount of time to regulate her medication and drug use. After 7 days this facility, Eagle View, discharged her after no contact from a provider. She never received one on one care. I could go on but bottom line is STAY AWAY THE PLACE IS TERRIBLE. read more

As much as I would like to give a positive review I cannot in good consciousness. Good: A few staff truly do care and advocate for patients. The group leaders I had were great to everyone and did care. Bad: Patients room doors locked from 8am-10pm daily. One staff member openly told a group of people that the facility has become more violent in the past few months. Staff talking to patients in hallways and open areas. Can we say HIPAA violation? 1 patient was moved to my unit because he got into a physical fight. He then threatened a female patient who was openly terrified and had done absolutely nothing to provoke his initial behavior. Patient was refused the right to call police. The male then threatened to kill everyone on unit and nurses told him just to go walk the hall. This incident continued to escalate for nearly 2 hours. Everyone was very scared and voiced concerns. Nurses stated for all of us to be quiet and stated male patient could not be moved again while female patient was blamed and moved. There is absolutely no single therapy, just group. The rest is a free for all which is everyone watching movies which are violent 95% of time. Did I mention there is no security? There was a 2nd fight that got so physical that 2 male Patients had to separate the 2 fighting because there were only female nurses. One provider threatened 2 Patients. The Patients were voluntary admits and when they wanted to leave, provider stated they would have them placed on a minimum 48 hour court hold. And people wonder why people don't seek help. Patients are guinea pigs. Many people get drastic med changes, resulting in patients sleeping nearly 24 hours a day. If a med isn't working in 1-2 days it's changed and some Patients even stated the meds they were on when they came in were cut in half and others were unnecessarily added. Eagle view, there are many more issues and if you truly want to help people, MANY things need to be immediately changed and improved. I chose not to do any of your outpatient programs simply because of what I witnessed. I truly hope you can get your things fixed because you do have some pretty awesome staff! And with all due respect, no I don't want to email your patient advocacy program. I feel that falls on deaf ears. read more

Eagle View is an absolute JOKE. My little sister was a patient recently and NEEDED to be kept. She has been in Eagle View before, where she had attempted to take her life before (in the facility). They know her past history, and she also had a plan this time and even told them at intake. She has a COURT ORDERED guardianship in place. They DID NOT contact the guardians in place like they should have. They decided today that she was not suicidal and sent her home in a cab. They FORCED her to get into a cab and sent her on her way. Her guardians were on their way to the facility to see what was going on since they had not heard from anyone, and they were told that she would be discharged today. While they pulled into the facility, they received a call from my little sister, in tears, hyperventilating, on the verge of a nervous breakdown, who had to use a neighbor's phone to get ahold of them to tell them she was at the house because they MADE her get in the cab. For a facility that is supposed to advocate for mental health, I think this action shows the complete opposite. At the end of the day, it seems that the facility does not care about their patients as long as they get money one way or another. I would give this place 0 stars if possible! This is not the first issue that has been presented with my little sister upon being a patient, just the most recent. read more

The adolescent unit is horrible. I went there for 5 days and when nurses checked on me about my anxiety attacks, they walked away. They sit there and watch children have breakdowns and scratch themselves and watch them bleed out. This facility has not cared about their patients. They ignore the issue with patients. Not too political but they keep you there for money. A specialist has said they wouldn't send any patients to Eagle View. read more

As a mental health practitioner, I would not recommend this facility for my patients or anyone I know. It appears to be very unorganized, and one hand does not know what the other does. They advertise various services that are "not yet available" (such as substance abuse treatment/detox/partial hospitalization) yet they have been open since June. They are unfriendly, and it was like pulling teeth when I asked for information about them to admit a patient there. I went to visit the facility, and they spoke to me through a glass window rather than unlocking the door, then went to get someone who would hesitantly open the door and let me into the lobby. The admitting staff did not know the names of the therapists who work there, and offered very little information about the daily process of their inpatient program when I asked about it. I was made to feel like I was asking questions that were none of my business, and wasting their time. I will not waste my patients time/money here. Even the building does not look welcoming, and resembles a nursing home. I was hoping for something calming, peaceful and inviting. Overall, a very cold, sterile, unappealing, unfriendly and negative experience in this facility. read more

After 3 bad experiences with Eagleview I have decided to write about it. All inpatient mental health experiences for my teen and adult children. The adolescent unit is a free for all... I was appalled at the things that my daughter shared with me after coming home. Staff was very unprofessional with the kids and there was little to no structure or supervision. Even teens having sex in the bathrooms. The staff is very hard to get ahold of and even more so now that you don't get a direct line to call the doctors in Tennessee that now run the place. My son has had so many med changes there that haven't helped because they can't access the level of meds that he hasn't tried. Also, he was discharged today after almost 2 weeks without his prescriptions and sent home to a rural town without a pharmacy open this weekend. Though I communicated these concerns with staff yesterday and was assured this exact thing would not happen! I can't say that I'm surprised since I spent so much time talking to them about med history and changes and most of them were not followed through on. Honestly I would not send my dog here! Many nice staff there that are apologetic but these issues are out of their control. The higher ups need to fix these issues or shut down. This creates more problems than helping those in need. Iowa already lacks resources for mental health. Wish this were a better option! read more