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    Eagle View Behavioral Health Center

    1.0 (17 reviews)

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    Hope Creek

    Hope Creek

    1.0
    (3 reviews)
    6.1 mi

    My sister in law was a resident of Hope Creek from Oct 17 2022 until she passed away Jan 12, 2025…read more My husband, age 84, visited her very often. He thought she was taken care of. For a while she was taken care of but over the years things changed. Charlotte would be out in the hall by the dining room away from her wing. She developed dementia. She was neglected and her needs were not met. Complaints were blown off. Dec 24 2024 we visited at 3:30 pm. She was in bed and unresponsive. We got the nurse. The nurse did not even check her; she just proudly said that she had her up in a wheel chair from 6am until she was brought back from the Christmas party at 3 for disturbing the party yelling for help. She said Char was a fall risk and she had to stay up. My husband visited at noon Christmas day. He helped her with her dinner. She asked to go back to her room to lay down. He was told he couldn't take her to her room that she had to stay up because she was a fall risk. She kept yelling to go to her room. They put her in a recliner and he just wheeled her to her room. She is fall risk so they punished her by making her stay up in a wheel chair for hours. No one changed her or gave her a drink. Jan 3, 2025 Charlotte was sent to the emergency room with breathing difficulties. The ER nurse called us to find out who was responsible for Charlottes care that she was severely dehydrated, mal nourished, weighed 80 pounds and was unresponsive except to say help. . The ER doctor called and he was angry about Charlottes condition. er further testing he found that Char had a blood clot in her lung, several blood clots in her legs and a huge open bed sore. She The doctor said she would not survive surgery and it would be best to place her in hospice care so that she received pain medication, was comfortable and taken care of. We asked to send her to another facility and this was not possible. Jan 6th, she returned to Hope Creek in Heartland Hospice Care. Heartland sent a patient care person who bathed, changed, dressed and combed her hair every day. The Hospice nurse visited every day and was on call. Hope Creek nursing staff did as little as possible to care for her. The neglect by Hope Creek continued. Jan 7th, Hospice called to tells us her condition was deteriorating. We called my brother in law,85, to meet us at Hope Creek. When I got arrived there was no chair by her bed. I had to go from wing 4th all the way to the reception desk and talk to three people to have someone get us chairs. The four of us stayed for over 4.5 hours. NOT one Hope Creek employee came in the check on her. At 5pm they came and repositioned her and did not check to see if she needed changing. We called twice in the evening to check on her and the phone was transferred to the wing and NO ONE answered. Jan 8, she was in pain when I arrived. I asked her nurse when she had pain medication last. Her nurse did not know but would check when she got around to it. I called Heartland. When I returned to the wing the hospice nurse was talking to her nurse. I asked about the pain medication and she said she had given it about 10 minutes prior. That it was ordered only as necessary. Her explanation of how to tell if she was in pain included asking for help. I asked how they knew if the never went in her room. She said she could hear her all the way down the hall. The nurse could not have been in her room. She could not yell. You had to be withing 5 feet to hear her. She was placed in a recliner in the hall while an air mattress was put in place. I could see her toes. The nails were yellow and green and the big toe nails were loose and detached at the cuticle. I took pictures. Why did no one have this taken care of. Every time we were there she had shoes on. I asked about the bed sore on and was told it was an end of life sore that just pops up. Not true! Every complaint was blown off. We were even told that the administrator did not work out of Hope Creek. We were always referred to Amber Hart who is useless. Evening calls to check on her were not answered after 20 minutes. We called the Hospice nurse and and after two calls and 45 minutes got a nurse who said she was sleeping. Jan 9, I0 we visited two times a day for over 2 hours. Finally we got the pain med ordered to be given every 2 hours. Jan 11th I was there over 6 hours. Same situation. I always stayed to make sure she was really asleep and peaceful before I would leave. We attended every care plan meeting and we voiced our concerns. She was never wearing her own clothes except for her shoes. Complaints about missing items were answered with we have no way to know who did it. We asked to put a camera in her room and it was not allowed. They accepted no accountability for anything. I tried to get a picture of the bed sore but the nurse would not let me. I would never put a helpless patient there. No rating low enough.

    It is not a place I would leave my love one in for the end of life care. Unless the management…read morechanges,the cooking staff, head of nursing, and the building gets upgraded. The only thing going for it is therapy department. But the cna's and the nurse are very good.

    Generations at Rock Island

    Generations at Rock Island

    3.0
    (6 reviews)
    5.9 mi

    My mom was drugged they never worked with her in skilled care there in her poa and they were…read moreoverbidding it going behind my back putting her on meds with out notifying me she was on medication already but put her on more started 150 mg trazadonde when she was already on a sleeping meds put her on blood thinners for I don't know what. She had to use bathroom no one came to room like always thier was one aid Sara that helped her she was doing most nurse jobs she fell in that place 3 times I told hospital she wasn't allowed to go back but sent her there anyway and last fall she wasn't allowed so drowsy she fell fractured herself bad I she should've of been in hospital a lot longer she couldn't even walk so that place sign her out I was mad and went and got her out brought her back to Davenport and they were trying long term behind my back too and now she's in another one over here in Davenport ivy thier just as bad I'm bringing her home next week

    They don't take care of the residents right they are lazy just leave the alzamier paients to take…read morecare of themselves and if they can't take care of themselves they make them die. That's what they did to my mom. Stole her clothes and dentures and jewelry I brought to my mom all her stuff was gone. They leave them dirty and smelly the place is dirty and they blame the residents if the place is dirty instead of cleaning the place. They yell at the elderly and don't help them. They claim they don't have help but they do all they do is be on their phones the whole time I was there. The nurses in the front are rude and mean even to me when I ask about mom's pills or tell them she needs something. Don't bring your loved once there. They are treated awful.

    Photos
    Grand opening of our beautifully renovated memory unit
    Grand opening of our beautifully renovated memory unit
    With increased frequency, and travel now obsolete, our dialysis patients newly found time & energy can be used to do what they love the most
    With increased frequency, and travel now obsolete, our dialysis patients newly found time & energy can be used to do what they love the most
    Travis, our head chef, carefully crafting exceptional meals for our residents.

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    Travis, our head chef, carefully crafting exceptional meals for our residents.
    Compassion Counseling

    Compassion Counseling

    1.0
    (3 reviews)
    0.9 mi

    Not only do they not answer the phone, but they stop responding via messenger. They do take iowa…read moretotal care, however. They dont do telehealth "anymore" because they believe it's an "Inferior level of care" So no care is better? They really understand the human condition *rolls eyes*

    So, my husband and I are newly married, and have been struggling with a long distance relationship…read more We are both medical professionals, He directly deals with mental health. He made us an appt, the day of, a huge crisis happened in my family, and in the midst of trying to deal with it, I get a call telling us we are more than 15 min late and would need to reschedule. I apologize, and try to explain we had an emergency, This man was so rude and condescending, like I was purposely irritating him with my acute emergency. Normally, I would of said something but I was on the verge of tears, and, it really is not the receptionist, someone I have never met, who needs my personal information regarding a family crisis. We were also aware of paperwork that needed to be filled out ahead of time. I never received it so we decided to go in early, not being from the area, we got a little lost, called and explained that we couldnt find e building, again we are new to the area. We walked in at 9:03, Our appt was at 9. We were then informed we could not see the counselor bc we did not fill out the paperwork, I never received was then informed it was my responsibility to have called them back to get the paperwork resent. Which sounds completely reasonable. However, my whole life did not involve waiting around for paperwork while moving to a new town, a new job, new marriage, but again, I was being shamed for being irrisponsible and not having paperwork filled out, I never got. he then stated He sent it twice, so, the insinuation being I was lying . Not one single time did he ask for a reason, for any of this, if we were Ok, Or how they could help, just blamed us. As a therapist, I would absolutely never, speak or blame a pt, or base my impression of a pt on paperwork, its the least important part of therapy and will always get done, but not before the wellbeing of the patients. I walked out, in tears, call and speak to the administrator, who again placed blame, without once asking what happened, or if we were ok. She stated my husband was in no way yelled at by this receptionistat, I guess we just made that up as well. This lady literally told me it was our responsibility to take into consideration the feelings of the receptionist, and how it made the staff feel when we were late and unprepared!! WHAT? We are coming to you for help, I stated we were in a state of crisis, and it is my responsibility to consider what you and your staff feel first and foremost??? All the while, being spoken down to, our intelligence and character being questioned. Rather than showing any type of empathy or concern, we were blamed, shamed and made to feel inadequate. I am in absolute disbelief that anyone who works in mental health would have the audacity to speak to any client the way we were, let alone a couple actively seeking help, and continue to tell them they need to set aside what they are going through , and consider aside and consider how our tardiness made their staff feel like we did not care about our appt and what services they could be provide. She continued to argue with me and blame me without any sort of empathy. Comppasionate counseling is an oxymoron when it comes to this place, bc, the first emotions I felt were shame, blame and inadaquecy. So thank you for making a bad situation 10x worse.

    Photos
    Compassion Counseling
    Compassion Counseling
    Compassion Counseling

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    Eagle View Behavioral Health Center - rehabilitation_center - Updated July 2026

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