Every time I've been I've gotten right in. The doctors are thorough and compassionate. I especially…read moreappreciate there's an X-ray machine on site so I didn't have to go to another location as this is more convenient.

The ladies at the front desk were discussing how ready they were to go home. (It was an hour…read morebefore closing time) The nurse was incredibly rude. And, the provider that saw me didn't listen to a word I said. She was rude as well and it seemed as though she was in quite a hurry. That was very disappointing. I will not return to this location.

If I could give this ER department a negative star rating, I would…read more My 75-year-old dad arrived with stroke-like symptoms and was kept in the ER overnight so they could perform an MRI the following morning. During that entire time, he was never given fluids, never offered anything to eat, and his call light went unanswered for 10-20 minutes at a time. At one point he tried to get up to use the urinal on his own because no one responded, and he fell on the same hip he had just had replaced a few months ago. When we raised concerns about the fall and asked about getting his hip x-rayed, Physician Hayes responded with unnecessary rudeness and condescension. She looked at my dad and asked, "Sir, do you have dementia?" Not only was this disrespectful, but any provider should be aware of a patient's medical history by reviewing the chart before making comments like that. By the time we were discharged, I was furious and deeply concerned. The care my dad received was neglectful, dismissive, and ethically unacceptable. I will be contacting the patient advocate to file a formal complaint. Something needs to change before someone is seriously harmed--or worse.

The most horrific hospital in the Quad City Area. Do not go there to the ER anywhere close to 9pm…read moreor after. You are sure to die while in the waiting area. 5 hours waiting and the sun is sure to be up by time we get any help. I swear there is one employee working, or something of that nature. Go anywhere else, just not Silvis Illini Hospital.

I have been trying to get my records released for 2 weeks now. I signed release forms exactly 2…read moreweeks ago today. They were faxed over from another clinic. A week went by and I never heard from anyone? I decided to call Heartland to see if my records had been released yet. I was transferred to the records department which went to a recording. I left a detailed message and my phone number for them to call me back. I never received a return call? I called again to the new clinic and had them re-fax the signed form. I then called Heartland right away and got the recorded message again so I hung up and went directly to Heartland to have my records released to me. I filled out yet another form to have my records released. I had to fill out information that I had no idea what requesting. The receptionist offered no assistance. I had her look for the fax that was resent this morning to no avail. My doctor said we really needed to act on doing some tests for my condition. I sure hope that it's no big deal?

Great provider! Wasn't a fan of their scheduling lady came off a bit rude. I guess she doesn't know…read morethat people have busy lives. ‍ However, besides that everyone else was nice.

After surgery I came to Genesis West I didn't know what to expect but these individuals was strong,…read moresmart and, compassionate I always felt that they listened and cared and they always came to my room with a smile. You don't meet people like this outside these walls, they're working here. They're working at Genesis West. They are amazing and I will never ever forget them. Thank you so much!!!

My wife recently went to Mercy One Genesis Radiology at 53th and 18th in Bettendorf. She fell and…read morehurt her tailbone. They said it was bruised no biggie. She still complaining of pain two days later went to ORA walk-in. The x-ray showed a fractured tail bone. How could you miss that!

I was treated like I was their only patient by the doctors and nurses. I was seen by the…read more hospitalist as well as specialist and all of the truly focused on me.

dirty ER. very uncaring staff. My husband needed a wheel chair and they acted like it really was a…read moreburden. There was also blood on the floor and a person that worked there took come wipes and cleaned it up using her foot. when my husband got to his room he asked for a washcloth toothbrush and tooth paste. I went through the cabinets out in the hall and found these items for him. this was 24 hours later. My husband walked out on his own when he became frustrated while the nurse was trying to scan his wrist band and bottle of meds that were to be given every hour. nurse told my husband she would be back every hour to do this. it never happened so she was trying to scan the medicine and his wrist band for all those hours that he did it himself. totally unacceptabl. worst hospital we have ever been to. Unless you absolutely can't make it anywhere else avoid this hospital. Not one person was kind or caring. My husband was transferred there from Muscatine where got great care for what they were able to do. Rude Rude Rude staff.