This place is beyond disgusting! I have pics of roaches in this facility and the walls were GROSS…read more The man who was supposed to take me back to my room just screamed my name from the back instead of coming out to get me. I ended up walking out.

I've been here several times for orthopedic help and post-op PT and the staff have been phenomenalread more

ThriveUSA provided outstanding care and companionship for my grandmother while my family traveled…read morefor an extended period of time this winter . We were initially nervous to rely on non family members. However, we were quickly reassured by the constant updates we received as well as the enthusiasm and genuine care provided by the Thrive team. So grateful !!

Think twice before you use Thrive USA, Inc. as a caregiver for your loved one. They are based out…read moreof New Market, MD. They have been nothing but incapable, full of excuses for not staffing for my Dad's care, to out and out lying to me (in my opinion - and according to at least 5 caregivers who did come out to our house). Their biggest problem, in my opinion, is their scheduler - Katie - who obviously doesn't know how to schedule, has no compassion for the clients, has a million and one excuses, and couldn't care less if clients are staffed. After the most outrageous excuses you could ever hear for why the health aides couldn't show up to just out and out not caring to listen to any of our concerns, I wouldn't let them care for my worst enemy. Part of the problem is that no one wants to work anymore, yes, but again the biggest part is having someone who doesn't give a damn if they put clients in a bind or leave their clients without coverage altogether. Oh, and before they try to blast me here, yes I have raised my voice more than once when I've scheduled appointments around their scheduled timeframe only to find out last minute that they had no one to take care of my Dad and made their 1,000,001th excuse. You're damned right I am going to yell and raise my voice because I am sick of being caught in a bind because of their incompetence.

Well trained and caring staff - very responsive and trustworthy people all around. Could not ask…read morefor better service for my family.

In working with the management and the caregivers at this business proved to have very poor…read moremanagement and the caregivers that I came in contact with were very unprofessional and did not do their job. The person that they were caring for was very unsatisfied with the service and there seemed to be something "just not right" with the management. I would not recommend them.

Ashley Tolliver is amazing. Her expertise, her compassion and her kindness is reflected in every…read moreelement of her care. We are grateful to have her in our family's life.

Ashley provided great service. From the time of booking the appointment to her home health visit,…read moreeverything went well. She was polite, knowledgeable and efficient, and I can tell she works well with children.

For the last four years my mother was confined to a wheelchair. We hired Vercel and her associates…read moreto look after her. Until the day she passed away in hospice recently my mom was cared for with love, compassion, and kindness. Vercel's staff were always there to help, to treat her as if she was their own mother and to offer all of the family support. I simply cannot praise her and her staff enough. If you or your loved ones need home support you can't find anyone more conscientious , trustworthy, or hard working then they are.

Our Willing to Assist caregiver is amazing. She cared for my mother for nearly 9 years until the…read moreend of her life, from limited mobility at first to complete immobility in the end. Throughout this time, mom always smiled when she came to assist, even when she didn't feel well, because she always brought a calm, positive attitude and bright smile. The transition to immobility was very difficult, and she helped us to do it and to learn to operate the necessary equipment. She continued to care for her through very difficult stages over the past couple of years, when mom needed nursing care, making it possible to keep her at home. We were so blessed to have someone of her skill, dedication to care, positive energy, and high moral character.

Poor reception quality and terrible communication…read more I called on 4/13/2026 to schedule a new patient appointment with Jennifer for physical therapy. My first impression was subpar. The front desk receptionist, a young man, seemed to be multitasking--and not well. I could hear him talking to a patient at the front desk to schedule their next appointment. Good thing nothing personal was discussed because I could hear everything! Her name, address, phone number and her next scheduled appointment date. Thankfully, I have no malice intentions but that's concerning. The receptionist was having a hard time juggling between addressing patients at the office and speaking with me to get my information. Eventually, I just hung up and waited 10+ minutes to call back. When I did, he apologized and continued to take my information down and schedule an appointment. I verified with him that they took my insurance because I saw on the website that they did. He said they did. We scheduled for 4/20/2026. I called back later just to make sure I made the appointment at the right location because I realized they had two locations. I scheduled for their route 40 location. On 4/17/2026, the day of my appointment, I received a call from Mark to verify my medical insurance information. I gave him the information for both my primary and secondary insurance. I suppose he ran my benefits to ensure they were active because we were on the line for a little while before he said everything was ok. He verified the location I would be meeting Jennifer on 4/20/2026 and we finished the call. On 4/20/2026, I received a call from Mark at 9:32am. He stated they didn't take my secondary insurance, despite it being on their website. He continued to say I could just pay the balance after my primary insurance was billed. I told him I was not paying a balance when BOTH of my insurance covers my medical care. I then mentioned how both of my insurances is listed on their website and they verified my insurance last week. Why didn't they tell me this when they took my insurance information before? I told him that they can just cancel my appointment if they won't bill my secondary insurance and I'll look elsewhere. He then proceeded to tell me he would verify with the provider then call me back. I told him I'd appreciate it. Almost an hour later, at 10:19am, I received a followup call from Mark saying they have to cancel my appointment. Mind you, my appointment was at 1:00pm. This has been a complete waste of my time. Completely unprofessional. I don't have this issue with any of my other providers. Be wary booking with this practice. I can't imagine how many people may have experienced billing issues with them. Transparency is important to me. Update: 4/21/2026 I received a follow up call from Revive about my experience. I presume they read my review. They called to "apologize for the miscommunication"--however, it felt more like gaslighting to me. They said Mark called TWICE on 4/17/2026. That is not true. He only called once to verify the insurance I provided on 4/13/2026 and to document my ID numbers. Revive claims Mark made notations that he called a second time and left a voicemail stating they don't take my secondary insurance. Either Revive is lying or Mark lied to cover himself. I never received a follow up call UNTIL 4/20/2026. Revive said they'll review their call records and I actually support this because they need to train their employees on handling matters like this more efficiently. Now I am concerned because Revive said Mark may have called the wrong number and left a voicemail elsewhere. That's very concerning. How often are employees calling the wrong numbers and leaving voicemails? Can't imagine the number of HIPPA violations that may have stemmed from these type of mistakes. This has been a very annoying waste of my time.

I have used Revive PT in the past, so I knew it was an excellent place to go for my rotator cuff…read moreissue. I have worked with several of the therapists--Jenn, Kathy, Rebecca, Heather and Jessi--and each time have been impressed with their skills and assessments. I appreciate the amount of one-to-one attention that is given by the PT assistants, the staff members who supervise the exercises, and the friendly atmosphere that is maintained at each visit. I highly recommend Revive to anyone who asks me about a high-quality group of professionals for therapy.