I've been here before to buy a battery, great customer service, very knowledgeable. Warm,…read morecomfortable, easy. I have come today for a tire change and an oil change. I scheduled last week with someone who was just helping out at the front I called yesterday to verify and get the time of my appointment, and was told they don't do same day appointments (bring it in and take it home same day) - they accepted my appointment regardless, got me in, and now I wait and apologize to the other bikes and bikers. They were not very happy with me coming to this appointment and thinking they did same day appointments. I did not realize bike shops were any different from other shops. This is my second time to a bike shop, my last appointment took a same day- and it wasn't explained to me otherwise that these folks didn't take appointments. I would have dropped it off last week in that case. No big deal. Regardless. They've been accommodating, and I'm incredibly grateful to them for fitting me in.

Super friendly,fast & good work. I dont have a chopper but I now bring my Victory in for oil,tires…read more& even a heat wrap job on my pipes. Prices are always alot less & in some cases half of what other shops would charge. Most recently Twisted Choppers custom made me a set of tall drag bars that turned out great. They understood I couldnt afford to go crazy $ & worked with what I had to turn it into what I wanted.

Ive bought 2 exhausts from them and they are quite expensive especially by the time I'd paid import…read moretax but they do look and sound fantastic and in the past i have recommended them to friends etc. However I was extremely disappointed that on the ground pounder the front header pipe completely snapped off. Apparently other customers have suffered the same problem.I had put on a support bracket but apparently it was nt thick enough.I am not a fabricator and I feel all the necessary brackets should come with the exhaust as they do with all other brands especially for the price you pay for them.I would recommend purchasing an exhaust from a more established brand if you want it to last as im now off the road.

Pre-Inspection is a Must!!!!!…read more I purchased a truck from J&R Auto in early March. Drove well, looked clean inside and out, and under the hood. I did not do a pre-inspection and did not climb underneath to look it over. I was told that all the vehicles J&R buys go to their North location and are inspected by Quality Auto. Within 3 days the battery died (which it was an older vehicle, so that can happen). A few days later, the check engine light came on. The dealership ran the codes and 2 popped up. They said that they would work with me and had Quality Auto do the work - new catalytic converter ($300). I picked it up and the check engine light was off. Now, to replace the catalytic converter, they had to put it up on the hoist, so they could see everything underneath. Shortly after, it came on again, and the brakes seemed pretty light, like there were hardly any brakes left. I took it to a different mechanic and had to drive in low gear to feel safe, as you couldn't stop quickly. Before they fixed anything, they called me to come down to look at the underside of the truck. Rust was rampant underneath and had completely taken out the brake plates. I called the dealership again and they had me take it back to Quality Auto to be checked out. I asked the guy at Quality if they inspect all the vehicles from J&R and was told "not all of them." I asked if they had record of this truck, and without even looking, he told me "no". I expressed my frustration with the salesman and he put me in touch with the President. I asked him to take the truck back and a full refund, as major deficiencies exist and that this vehicle is not safe to drive without thousands of dollars of repairs. I asked if they, as a dealer, had any responsibility to make sure the vehicles are safe to be on the roads and do comprehensive inspections. He told me that they are NOT required to do that! He would not take the truck back for a full refund, however, we compromised that they would give me full value of what I paid on trade for a different vehicle from J&R. I drove multiple other vehicles and they all seemed to have issues. In this process, I worked with a different salesman from a different location and asked about inspections. He told me that before the vehicles hit the lot, they are first taken up to the North location and inspected. I specifically asked about underneath, brakes,... and was told that "whatever needs to inspected is inspected." Obviously that is not the case. A couple good things to note.... They were never pushy with me, which I appreciated. When I asked to have a vehicle inspected, they had no problem with it, which is what I did with the one I actually went with. They probably did not have to take my truck back for the value I paid, but did so to help alleviate my frustration. The bottom line is to have an independent mechanic check over the vehicle before buying.

Boy, you're their best friend while you're test-driving a car, but you're everything but a child of…read moreGod once you try to negotiate. I drove a vehicle on April 17th, and really liked it, and called the next day to negotiate, and got a very quick no and--worse--John laughed right in my ear. I get that business is business, and I get they have to make money, that is never an issue. What I would appreciate is someone saying, "Maybe there's something else around that price point we can find for you" instead of a flat no and a laugh that makes a potential (at the time) customer feel like a criminal. Don't think for one minute anyone should spend money at a place that treats you like an imposition and feels like they're lowering themselves to work with you. J and R Sales--you had your chance. You're not getting another one. How about you NOT laugh in the next guy's face when he's trying to give you his business--or try a little harder to see what you CAN do for your potential (at the time) customer.

I've inquired about 3 of their bikes on-line, none of which were responded to…read more Business must be good. I took my business and money elsewhere.

Worst experience consigning my property EVER! Was treated with no respect by the OWNER. Simply…read morestopped just to check on the sale of my jet ski and was berated immediately to lower the price after one week. Was screamed at in the lot. Was also told that the jet ski "only has to be advertised online and doesn't have to be on the lot." I have never been treated so disrespectfully especially since they are holding MY PROPERTY THAT I OWN. I would never go back and I will let EVERYONE know about the terrible customer service we received.

Nicole Wolf was very helpful she help me find the perfect pair of Main Stray Goggles that did not…read morebrake the bank thank very much U need a raise

New motorcycle owner here and everyone I dealt with at J&L were great. Dillion was great…read moredescribing the bike I was interested in and has reached out weeks after my purchase to see how it was going with the bike. The finance team was great making sure the whole process was clear. The part department was great as well as they explained the type of bike I bought and some recommendations with maintenance and what they did to the bike while they had it. The whole process was pretty amazing and I really liked how they approach and process a sale. They could just sell you a bike and say see ya later, but they don't. They covered all the bases and answered questions I had some even before I asked.. And if you don't have your motorcycle endorsement like I didn't, take the new rider safety course here. Chase is an amazing instructor and you will be prepared to ride after his instruction.

Went in looking at used, ended up finding the perfect fit from Todd which was a new 2025 Street…read moreglide Ultra with some added goodies from service done the same day!!

I purchased a very low mile pre-owned 2024 BMW R1300GS. Unfortunately when the motorcycle was…read moredelivered to me it did not have the spare key or tool kit which BMW includes in their new sales of the motorcycle. (Obviously both very important to have.) During the purchase I should have been informed that both would not be included in the sale. I called as well as emailed about this post-sale but never received an answer to this issue. I was called two weeks after I posted this on Google and was told they errored and would be sending me a spare key and tool kit. That never happened. So their follow through is terrible also.

(Follow-up) April 2025, went to store to purchase oil/filer for new bike I purchased at Storm Lake…read moreHonda, Iowa. Sales manager approached me to discuss my review and asked what they can do for me to take down review. I stated do you have a 2023 GoldWing (Black) to sell, answer was no. So nothing that I can see will have me remove my review. Was told since I was not going to take down review, they don't want my business. Banned from the facility, will go elsewhere.

Was recommended this place by my uncle, just bought a 1997 Yamaha Royal Star off Facebook. Took it…read morein for carb rejet and other things... was blown away by not only (1) how much better the bike ran after it was worked on, but (2) they quoted me a week turn around, which was fine, could see they were busy... got it done the next day. Highly recommend if you need some bike work done.

By far the best power sport repair facility around! Great pricing, excellent service, done right…read morethe first time and my machines run literally brand new. Have never been disappointed with their service! Great family owned business and amazing to work with. Nick goes above and beyond for his customers!

The most hard working, genuine guy you could ask for in a mechanic. He takes good care of my moped…read more His price and service is top-notched. I'm so glad to have found him in this town. He works at his own pace so be flexible with your schedule. You won't regret it.

Bob changed the oil on my Triumph as I was doing a tour of the U.S. and was very helpful and…read morefriendly with a very reasonable price. Thanks !!