My father is a current patient for rehab there and may I say I am very disappointed. He has not…read morebeen dressed in two days, is not getting the rehab he needs to heal from his back surgery . They leave him in bed all day. Tonight i came to visit at 5:30pm and he hadn't eaten. At 6pm I asked where his dinner was and was told they "forgot". They said they would order him a tray soon. Here it is 6:16 and he still hasn't eaten. The care here is below standard. Every time I visit the nurses are outside smoking. There is no security as well. I don't know what kind of haphazard facility is run here, but my father is not receiving the care we told he would. I'm very dissatisfied. 6:20pm and they just now asked what kind of sandwich he wants? That doesn't sound like a well rounded dinner.

My mother was a patient at Community Memorial after suffering a stroke. She had excellent care at…read morethe hospital then the next step was finding rehab care which was at Crestwood Manor. Not knowing better, she was admitted into Hospice care which basically meant to Crestwood Manor that they did not have to care for her. When we were first told about her transfer My father was assured he could visit every day. Later, we were told it was 2 visitors once a week but the same person could not visit. The Hospice team consisted of a nurse & chaplain. Both were lovely people but I would never agree to Hospice again. I instructed Crestwood that she was not to have any medications I did not approve. They assured me but later found out she was kept on a certain drug so she didn't complain when they changed her---as the staff told me. I obtained all her medical records later & found she was given the drug I instructed them not to give her. This probably led to her death.Hospice did not give her any medications. Crestwood cut off our visits, they had a COVID issue from a staff member which they assured was controlled. They told us my Mom was safe, no worries. Two days later they called me around noon to say my mother stopped breathing. Suddenly she developed non-symptomatic COVID & died. Who was with her? No one- they just walked in & found her not breathing. The nurse that called was ice cold and spoke like she was giving me a weather report. I was in shock- this was supposed to be a highly-rated care facility. Several of the employees spoke to me about her care & basically said she was in a bed alone unless Hospice came by. Within two hours they called again to see when I would have "the body" removed. I was told they did not have room to keep her. I did not even have time to call family members, or console my Dad & when this arrogant nurse called. I filed a complaint against this facility not only for their lack of care but also for the way they treated me. I was told to pick up her belongings---I questioned about the risk of COVID for me. I was assured everything would be cleaned before releasing however, they tossed her things in the front seat of my car- nothing was cleaned, and picture frames broke. Please avoid sending your loved one to this facility for any rehab or aftercare.

Very nice, clean place. Food is very good. Family member is there for rehab, highly recommendread more

The facility is decrepit and dirty. The second floor smells of nothing but urine. I worked in…read morehospital settings and have never smelled any care unit, long term or otherwise that smelled this disgusting. Also, they disregard patient rights, catering to family members with ill intent. On their cameras, if they have them and had they paid any attention, they would see a family member horse collaring a patient. Yet they cater to this person, and isolate the patient against their will. After speaking to the Ombundsman of the Center for Aging, Veterans Affairs, my attorney, and my father's VA advocate (whom the facility and the family member used as a scape goat to deny the patient's rights) all told me this was illegal. They deny patients the opportunity to speak to or see their family members based on the wishes of the power of attorney. As I said, this is illegal based on the information conveyed by ALL the above sources. They have also taken incorrect notes regarding calls of the patient. If they can not take proper notes, how could their charting POSSSIBLY be done accurately and correctly? Charting is the way in which a facility covers their ass and ensures patient safety, i.e documenting medication, baths, incidents, etc. If they fraudulently note phone calls, what should we expect from their charts? They don't have the common sense to note that more than one phone may be under a single cell phone account. My father was denied calls from me, his daughter, because my cell phone number is under my mothers account, his ex wife. They did not, however, note the number was not my mothers which they easily could have, as I left them my phone number, and my step mother has my telephone number. So, duh! Also the halls are lined with equipment which according to several oversight agencies this is considered highly unsafe and is not allowed. However, patients in wheel chairs find it very difficult to move through the halls. Apparently, this facility has a very high fall rate as well, which is no surprise. Emergency services would struggle to navigate the halls in a code blue situation. Of course, its likely the nursing staff would take a while to notice that someone had stopped breathing since while I was there a patient was yelling for over an hour and a half because they were sitting in filth. NO ONE HAD CHECKED ON THE POOR LADY. We had to seek help ourselves. The facility is falling apart. Light fixtures hanging, wall paper hanging... The excuse? COVID. COVID was years ago. Come on. This place should be shut down. I also wouldn't feed a dog the food they feed their patients. The nursing home business is quite lucrative so this is very indicative of how their administrators and directors feel about their patients worth. This facility should be shut down. Dying here, neglected and alone, are people's family members, Veterans, loved ones, HUMAN BEINGS! ROSEVIEW SHOULD BE ASHAMED OF THEMSELVES. Can't wait for the Department of Health to get involved.

I am a current temporary resident. The staff is great…read more The place is very clean. The food is not so good.

The care here isn't great at all. Dr orders are not followed and when you ask about that they never…read morefollow through. The rooms are dirty and the bathrooms are worse. The floors are never cleaned and there is always trash for days all over the place. Here are pictures of one of the bathrooms! REMEMBER TO LOOK AT FACILITIES BEFORE YOU PUT YOUR LOVED ONES THERE!

Unprofessional and disrespectful interview experience. The interviewer was incredibly rude. This…read moregave me a poor impression of the facility's leadership and work environment. I do not recommend applying here. I attended an interview here for the CNA role. I had met with Donna in HR.

I am writing to formally express my extreme dissatisfaction with the care my mother received while…read moreat Hampton Ridge positive hospital reviews, my family believed this would be a safe environment for her; unfortunately, this was not the case. During her stay, my mother was consistently neglected. She was left in a dirty diaper almost every day, requiring my sister and me to clean her ourselves upon arrival. When we brought this to the attention of the staff, the response was simply that they "didn't know." Furthermore, despite being admitted for memory care, she was placed on the rehab side. We repeatedly informed staff that she is unable to walk even five steps without her blood pressure dropping, yet she will still attempt to move on her own. Ignoring these warnings, she was left alone in a wheelchair, which resulted in a fall where she hit her head severely. Despite her being on blood thinners, no X-ray or CT scan was performed, and no one from the staff had the courtesy to call our family with a report after evaluating her. The lack of basic hygiene and quality was also evident in the facilities and services. My sister and I had to scrub the bathroom ourselves during our first visit because it was filthy. Additionally, the quality of the food provided was completely unacceptable. For the amount of money charged for residency, we expected at least a modicum of care, which was definitely not received. We are incredibly disappointed in the lack of professional standards at the facility.

Some of the nursing staff/cna's are terrific, some not so much. Some cna's disappear and can never…read morebe found. The food is absolutely awful! Quality of food is awful. You're sure to lose weight the amount of food fits into a thimble.

My mom is a resident at AristaCare thrcsreprovidedistop notch especially with her aid Caroline who…read moreis extremely kinds sndtreats my mom as her she is very skilled in working with the elderly land knows exactly how tohandle many situations this is not easy to have my in a facility she tells me on the daily she wants out but unfortunately I can't care on my own or afford around the clock care .but with Caroline my mind is more at ease and I feel my mom is safe and secure

Diane took care of my mother for over 3 years. She cooked delicious meals, took care of the usual…read morehousehold needs and made sure my mom was always neat and clean. I could reach the owner any time I needed to and she always took care of any request. Artie P

From the owner: Serenity Home Care is a New Jersey based, family owned and operated provider of home health care to…read morepeople of all ages. Offering personal care, companionship and skilled nursing to clients in their homes. Our services are available 24 hours a day, 365 days per year. Compassionate home care with integrity is our philosophy and one which we seek to provide at all times