DO NOT USE HOUSE CLEANING LONDON! DO NOT USE…read more I would like to write in response to the patronising response that I received from House Cleaning London in my previous comment. The tone to your response is no surprise as the customer service that I also received from the contact at House Cleaning London, Steve, that I have been liaising with was also rude and patronising and just demonstrates what I said in my first review regarding your approach. I have rented plenty of properties over the last 10 years and I know full well how lettings agents operate - I am not stupid as you imply I (and other potential customers) might be. Furthermore, I am not a London tenant (?!!) we were renting in Hampshire and the practice of not letting people back into the property after the tenancy has ended is not unreasonable - you would not be insured to be onsite and therefore if you wrecked the property they are not covered. This is only fair of them to have this clause in place. We were also letting from an extremely large and well known estate agent with integrity that treated us with respect (unlike your Company). I would like to address your 48 hour guarantee clause - first of all, £315 to professionally clean a house that was less than 1000 square foot is a lot of money and you claim to provide a professional cleaning service - this is the basics of the contact between us. The service provided to me was not even to a domestic standard, (as I said in my first review) I would have done it better myself within the 8 hours cleaning time that your cleaners "allegedly" spent cleaning our property. We paid for a service that we expect to be provided FIRST TIME - this is not unreasonable or unusual for us to expect. There shouldn't be a need for a 48 hour guarantee because, if you are as good at what you do as you claim you are, you shouldn't need to come back and reclean a property!!! It just contradicts how good you think you are!! Secondly, it is a con because you know that main stream lettings agents all operate similar practices. I would say that the way you operate is "tricky" as you put it because you recommend that people get the cleaning done the day before check out knowing full well that you won't be allowed back in! Referring to the 5 days it took me to contact you to complain, it was on the 2nd working day that I contacted you. You cleaned the property on the Thursday, finishing at 1pm. I then spent the rest of that day panicking and trying to get the house up to the required standard in order to hand the keys back at 9am the next morning (Friday). I then contacted you when I received the Check Out report back on the Tuesday (Monday was a bank holiday). I have been over and over this with Steve, the rude customer services advisor and he seems to be clinging to the 48 hour clause which I have already addressed above. If this review stops at least one potential customer from using you then it has done its job. Your Company has demonstrated by its response, its behaviour and the appalling service that I received that it should not be in the cleaning business. I could say I have 10 years cleaning experience...I have more than that cleaning my own home! It's a load of rubbish and you are stealing from poor people who are already spending a fortune renting. Shame on you!

Your customer service is excellent. Thanksread more

i am very pleased with the carpet cleaning provided. i have a wine stain in my living room that has…read morebeen there for months and it's gone now. i'd reccomend and use their service again.

From the owner: As a professional cleaning company our main goal is to satisfy even the highest expectations of our…read morecustomers through offering comprehensive, hassle-free and efficient cleaning services in the area of London. Our staff is carefully selected and trained to achieve the highest standards of cleanliness for your home and office.

Stay away. No customer services. They withdrew an extra payment on may bank account; the chat…read moreoperators (an AI agent) tells me that an agent will call me, but nobody ever calls; I tried to call but nobody ever answers the phone.

Terrible service. Poor quality clean, then I was upcharged for cleans I never booked. Harassed with…read morecalls to change my review. Offered a "free trial" clean--then invoiced £98 when I cancelled due to unforeseen circumstances. I never agreed to any terms or charges. Completely unethical, misleading and borderline harassment. Avoid at all costs.

I would strongly advise against ever using this rip off company. I hired them to clean my one bed…read moreflat over the weekend. The service was appalling. I specifically asked for blinds and indoor windows to be cleaned. Both were still dirty. The sink in the kitchen looked really bad. Grime was left on light switches and power outlets. I paid an extra £15 cash to have an extra blind done. It was still dirty. Myself and one other spent 3 hours cleaning the next day what I had asked them to do. When I emailed them and sent them the pictures of the grime and filth left behind there response was that "It's not a guaranteed service ". They were not willing to give me any type of refund only kept reiterating "it's not a guaranteed service ". I asked them to explain why I could clean it perfectly well the next day but their cleaners could not they said ..............."it's not a guaranteed service" !!!!! I have no comeback because you have to pay these cowboys in cash. I have pictures to back up this rating.

From the owner: Carpet cleaning Upholstery cleaning…read moreOne off / End of tenancy cleaning Other Cleaning Services

Changing houses is not a pleasant experience and one of the…read moreproblems is the end of tenancy cleaning. I really needed my deposit back that is why I called After Tenancy Cleaning to help me. They did all the things from the check list and every corner was cleaned. I got my deposit back and I'm happy:)

When I have free time I prefer to relax and not to clean my…read morehouse, but this is one of those tasks you can not avoid. That is why I'm a After Tenancy Cleaning customer. When my home gets dirty I'm calling them and they do all the job. Their rates are fair and the overall value for the money is good. They are good solution for those who do not like cleaning.