Buyer Beware: Fraudulent Charges & Nightmare Cancellation Process…read moreBefore you sign up for a membership at City Sports, you need to know their cancellation policy is intentionally designed to trap you. You cannot cancel online, and you cannot cancel over the phone. They force you to physically come into the office to do it. I specifically went into the Fremont location in April to cancel my membership. I went through their whole process, gave them my reason for cancelling, and was explicitly told that I would no longer be charged. In reality, they completely ignored my request and continued charging me for two more months. I only realized it after checking my bank statements. When I called the Fremont location to get it sorted out, the staff didn't offer a single apology. Instead, they acted like it was my fault and pretended I had never canceled, completely gaslighting me even though I physically walked into their building to do exactly what they require. Check your bank statements closely if you deal with this place. Their customer service is dishonest and completely unaccountable.

This is a great overall gym. I moved here from Bay Club and honestly, I should've made the switch a…read morelot sooner. Some locations offer a kids club for just $10 a month, which is amazing for parents. I don't regret my move at all -- I only wish I had done it sooner. Staff here isn't as friendly as whipple I would say , the front desk hardly even says hello but besides that the gym is great. I have had no issues, just wish they'd bring kids club here. UPDATE- since my review honestly the staffs done a 360 as far as the front, theirs always a guy at the front when I come in, he's super attentive and greets everyone. I've visited both the Whipple and Fremont locations, and both are great. The only thing I wish is that the Fremont location would have a kids club and I'd make this my overall home gym.

I'm giving this location 3 stars, unlike many other City Sports gyms, this one actually has most of…read morethe machines and equipment I need for my weekend split workouts. It's one of my preferred spots in the East Bay for the layout alone. However, the cleanliness is a major drawback. The carpets have clearly seen heavy foot traffic and are holding onto a noticeable odor--a good shampooing is overdue. More importantly, the mats are dirty; I found significant grit and grime on today before stretching(see photo). I always wipe down equipment before and after, but the level of buildup here is tough to ignore. With some better maintenance and floor care, this would easily be a 5-star gym.

One of the worst experiences ever. Trying to use a guest pass to come with a friend but they made…read moreme pay 20 dollars. The workers seem to be untrained and extremely incompetent. The cleanliness of the whole gym is to be questioned the carpets seem to be really dirty. Will not be returning to this gym

I've been coming to this gym for a 2 years…read more The facility is consistently clean and well-maintained. Not too crowded and a good vibe. The Swimming Pool: It's the perfect temperature and not overly crowded. Also, people in the pool are very respectful. And the water is extremely well-maintained. The Sauna: This is my absolute favorite way to unwind and generally quite clean. I see them cleaning it very regularly. Atmosphere: Beyond the facilities, the staff is friendly and welcoming. Highly recommend this place.

I had 2 disappointing trips to this City Sports location while on a work trip. I can definitely…read morevalidate what other reviewers are saying about lack of cleanliness here. It's definitely dirtier than my local City Sports in Sacramento. The worst part about this club for me is that the free weights were a complete mess. The dumb bells appear to be in random order and plates seem to be haphazardly put back as well. I got here at 5am when they open and there was an old plastic water bottle on the floor. Seems like no one is taking care of this gym. Not specific to this location, but City Sports Club needs to open earlier on the weekend. 8am is ridiculously late. Would love to see 6am or earlier Saturday and Sunday like almost every other gym does. With all of that said, this gym does have a good variety of equipment and I appreciate that City Sports has locations all over Northern California I can access.

Friendly staff, fun facilities. Kinda disorganized at times and some staff don't really know the…read morebusiness and will give bad info over the phone.

this is pur go to place to play volleyball and basketball. the location is perfect. the place is…read morereally spacious and clean. it is safe to say that the place is well maintained. a lot of parking space. if you are looking to play volleyball and basketball indoors, this is the best spot for you. will continue to keep on going back here. i highly recommend.

It is great learning from the instructor here. The las Vegas events are good as well.read more

From the owner: We are a traditional Shotokan Karate club in the East Bay of Northern California affiliated with…read moreJKA NorCal and organized under the JKA American Federation under Mikami Sensei. Classes are held in Union City, CA.

What a nice gym! Clean, lots of equipment in good shape, roomy free weight area. Wish I could…read moretake it with me when I go back to Southern California.

Been a customer for over 4 years. Entrance area on the…read moreoutside is riddled with cobwebs and bugs. Broken machines are not even labeled and a few have complained after using them and getting hurt. No action.

Glad to see the assisted strength equipments looking much cleaner than before!! Also the paint…read moreupdate and better air circulation flow here. Now they just need to revamp the restrooms please. Like the ladies toilet doors won't close properly and need better cleaning. Good selection of cardio equipment.

I would like to express my dissatisfaction with my experience at 24 Hour Fitness. During my visits,…read moreI observed what appeared to be inconsistent treatment of certain members by management, which contributed to an environment that felt less welcoming and inclusive than expected. Additionally, the facility did not appear to be maintained to an acceptable standard. The gym was frequently dusty, and equipment, including dumbbells, was often left unattended throughout workout areas. This lack of organization created a cluttered appearance and raised potential safety concerns. Overall, cleanliness and facility upkeep did not seem to receive adequate attention.  I expect a fitness center to provide a clean, safe, and professional environment for all patrons. Unfortunately, the condition of the facility, combined with concerns regarding member treatment, fell short of those expectations. I encourage corporate management to review these concerns and take appropriate steps to improve both facility maintenance and the overall member experience.