terrible when it comes to a refund. we have been waiting 3 months for our pro-rated refund on our…read morepremium. We sold the property back in October '23 and January 31 2024 still have not received the refund check. 3 times now they said it was mailed last Monday. unbelievable unacceptable just wanted to put a beware notice out there.

Amanda has been our agent for about 4 years, and because of her we continue to steadily increase…read moreour business until now virtually all of our policies are with her. She is professional, courteous, knowledgeable, has a real sense of urgency, and is a great relationship-builder who is approachable, always seems available and has a great sense of humor. Thank you, Amanda!

I was facing an unpaid insurance invoice despite my efforts to resolve it. Yvonne immediately…read morerecognized the urgency of the situation and worked quickly to prevent further complications. Her professionalism, responsiveness, and genuine care made all the difference. Thank you for your outstanding customer service.

so far my experience is not good as i was cancelled due to non payment .I was trying to get an…read moreequity loan and somehow my insurance got put in escrow even though i never finished the loan. So a mortgage company was billed and my home is paid for . The mortgage company also got my cancelation notice. Now the quotes for insurance im getting are insane due to lack of coverage and i don't think thats fair.

I was very confused about insurance pricing as well as coverage. I received great counseling on how…read moremuch protection I should carry, and why. Many factors to consider - like my age, assets and income, what is safe and not safe from potential liability claims against me. It is not always about dollars and cents, but the value of an agent truly caring about making sure I understand my policy PRIOR to a claim, not afterwards. Thank you!

Very poor customer service. Why as a customer do I have waste my time chasing this agency for a…read moreresponse.

Easy to talk with and she really gets things going smoothly. She really made me understand all the…read morethings going on. I highly recommend her.

Representative was clear, concise and personable. The rates were in my sweet spot and I would…read morerecommend this office to anyone looking for a fair and honest quote

I want to say this was such an easy process when it came down to getting Auto Insurance. Jessi…read moreVelasquez was so helpful she was in top of all my questions. Gave me several quotes with different options on the plans. She was honest and made sure I was happy with everything she provided. She followed up when she said she would. Which is great because who wants to chase down someone for answers!!! I hope she receives a exceptional acknowledgement from her manager. She went above and beyond and I really appreciate her service. God Bless you. Joseph Santos

It doesn't matter who I talk to, everyone makes it seemless. I can't recommend the Cooley Agency…read morehighly enough

Great agency! Lots of insurance experience and experience working with customers. Professional and…read moreinviting.

This company has very bad customer service reviews. And their savings is not the great to risk…read morehaving a problems with future claims

I have had this insurance company for a couple years now and just recently had to file a claim for…read morehurricane damage to my home. The claims representative was very helpful and made filing the claim easy. The adjuster that came to our home was very knowledgeable and recommended certain things I can do to my home to stop any further damage from happening(this is my first time filing a claim) Universal has exceeded my expectations and would recommend them to anyone looking for insurance.

We incurred water damage to our home. Today I received excellent assistance from STEVE MONTGOMERY…read more He was patient and really listened to our frustration dealing with the restoration and claims process. STEVE MONTGOMERY.....asset to Universal

Wouldnt even issue a policy because my family filed one claim in the past decade with a different…read moreinsurance company when our previous home flooded. Gross.

I got my new condo insurance through them and they worked pretty quickly as the closing was under…read moretwo weeks from the offer. I wanted to transfer my auto insurance and possibly my umbrella policy to them but I cant seem to get a response from my broker. I'll probably will move the condo insurance out of there when it expires as I cant imagine what would happen if I had to put in a claim if they cant even do a quote on a timely basis.

My other half went and bought a street legal gasoline powered (we don't have plug in facilities…read moreavailable) golf cart; as if he really needed it, but most likely it'll be a nice fun toy. Of course, it has to be registered and tagged, but in order to do that you must first insure it. Hence, we ended up at Pallant Insurance Agency which occupies a very nice and rather enviable corner location with ample free parking. Though we haven't yet ended up with insurance because of complications involving his present automobile coverage, they were and are being very helpful. Everyone seemed warm, friendly and most professional. People you'd really enjoy doing business with.

Outstanding Service!…read more I had an amazing experience working with Heberlyn! She handled my insurance incredibly fast and made the entire process smooth and stress-free. Her professionalism, responsiveness, and attention to detail were truly impressive. Heberlyn went above and beyond to make sure everything was taken care of quickly and correctly. It's rare to find someone so efficient, knowledgeable, and genuinely helpful. I highly recommend her to anyone looking for reliable and top-quality service. Thank you again, Heberlyn!

I was in search of Fr44 insurance, I have had it for 2 years and every year the amount kept going…read moreup even though I had no claims or tickets. I started calling around for quotes before my renewal date and eventually contacted Heberlyn with Myer's Insurance. Let me tell you she is amazing! She exceeded my expectations and the policy she got me was hundreds of dollars cheaper than what I was paying with Direct! She is very helpful and knows her stuff when it comes to auto insurance. I will never call another agent besides her. She made my year!