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    Complete Primary Care

    5.0 (1 review)
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    1 year ago

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    Oak Street Health

    Oak Street Health

    1.0(5 reviews)
    1.2 mi
    Established in 2012
    Available by appointment

    I have always given good reviews for this practice and I think the actual providers in the office…read moreare excellent, but lately promised follow up has fallen to the basement. I had blood work done and was promised a phone call once results were in. A month passed with no call. Finally I called and requested a copy of results be mailed to me. A week later I got them with several tests flagged as abnormal I called for discussion but received no phone call. Finally I emailed and got a sketchy answer that did not relieve me. Worse yet, in went in this Friday morning for emergency appt because I had a what I knew to be cystitis and v was having severe pain upon urination. Mu urinalysis showed a severe urinary infection. With blood, white blood cells visible. Was prescribed Cipro which I knew about. My pharmacist handed me Rx and said you should call your Dr because there is a serious interaction. With another med yiu take. I immediately called Oak Street, had to leave a msg explaining I really needed to start the antibiotic but passed on pharmacist msg to person who answers calls. I waited all day and no one called. My pain was getting worse. I called this morning early and operator told me that calls are never returned before 24 hours (a policy I had never known about or experienced) and since it was Saturday no one could call me until Monday at least! She told me there are NO other medical personnel available outside of office hours to answer questions. This is opposite of what I was told when I left office, that I could call 24 hours a day if I got worse or had any questions. She told me to go to an Urgent Care Ctr or ER to get an answer re my medication interaction. I will never use Oak Street Health again because it seems that there us a new uncaring attitude reflected by their administrative staff. I have already made an appt elsewhere for a followup if my infection does not clear up. I made a decision to start taking the antibiotic today and stop the problematic med temporarily, after consulting family members and going on-line to Mayo Clinic website.

    I also did a google review. They responded with a number for me to call. I called. No help. I spoke…read moreto my insurance and we are filing an appeal. They didn't do anything but still filed a claim on my insurance for a complimentary welcome visit. I would never use them. I just want my money back on my insurance. Apparently they don't do satisfaction guaranteed.

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    Complete Primary Care - internalmed - Updated September 2026

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