I had an excellent experience with my first time at Cutlerville Eye Care!…read more Upon walking into the business I was welcomed warmly and helped right away. After completing the paperwork I was walked back to start my appointment, almost immediately. This is always a great perk to not have to sit and wait for who knows how long due to someone being behind schedule. I really liked that the assistants get the process starting by asking some questions and doing a couple of the first tests. After I was done with that portion I was personally walked into the exam room and greeted by Dr. Goodfellow just a few moments after. Dr. Goodfellow did a great job at asking me questions, learning more about me and my issues. Through learning more about me, he was able to give some great advice with even better reasons to back up his professional advice. I left with a totally new prescription that fit my eyes WAY better than my previous. I especially like that he wasn't afraid to give me a weaker prescription than my current one - this to me feels like he isn't trying to make my eyes worse and keep me coming back for new prescriptions and really just trying to create the best solution for me on the spot. My latest perscription is perfect and I am greatly satisfied. Thank you!

The staff here are always willing to go that extra mile to take care of your eye health and be of…read moreassistance. The doctors are top notch and very knowledgeable as well.

My wife and l feel well cared for and are treated with kindness and respect. Throughout our visit,…read moreeveryone was super nice and also answered our questions. When we were shopping for frames, we didn't feel pressured at all and they were upfront with costs, so there was no surprises at the end. Overall, I'm really glad I chose to go to Lifetime Eyecare and I'd recommend them to anyone who wants an eye doctor that makes them feel listened to, feel like an individual customer (and not just a number), and the comfort in knowing you're in good hands with a great doctor and staff!

I had an amazing experience at Lifetime Eyecare. Dr Smith is so kind and thorough. He addressed all…read moremy issues and made sure everything was checked and accounted for. My glasses came in quickly and the tech was very helpful. I did end up not liking the glasses I chose for a couple of reasons and when I came back, they let me exchange for a pair better suited for me. I am very happy with my new glasses. I highly recommend Lifetime Eyecare.

Rockford Family Eyecare is my all-time favorite eyecare provider! Unlike most medical offices, I…read morenever have to sit in the waiting room for more than a few minutes. The moment I walk through the door, the staff treats me like family by offering a warm greeting and a hot of coffee upon arrival. Not only is the front office staff incredibly helpful and hospitable, but the doctors also always take their time to explain each process and answer any questions during the appointment. Apart from providing incredible customer service, Rockford Family Eyecare carries a large selection of trendy frames and sunglasses. I always struggle to nail down my selection with so many excellent options to choose from. Rockford Family Eyecare provides an unexpected customer service aspect to the Eyecare industry. While most facilities push you to make a quick frame selection to increase their sales opportunities, the staff at Rockford Family Eyecare takes the time to help you make the right selection. Thank you to Rockford Family Eyecare for keeping your customers happy and healthy!

I have been trying to get my new glasses since last November, 2025. they have made them wrong…read moretwice now and I am still waiting. The person I talked to in the office was so un professional. I would never recommend their services.

I find the staff and doctor at Lowell Eye Care very helpful and friendly. There was some confusion…read morewith it being in the same location of Eye Care One, which closed their doors in March 2025. I think what I like best is that I can support a locally owned business that isn't run by a corporation. It is a great opportunity to help this small business grow. We all had to start somewhere. While there might have been a few hiccups they were quick to try to fix them in a timely manner. Hey, we are all human. Dr. Holser was very kind and explains things so that I could understand it. The optical staff was friendly and knowledgeable.

I would like to review Lowell Eye Care for their lack of efficiency and competency in 2025 as well…read moreas 2026. When I contacted them, they had no record of my son's trial daily lenses or what brand he used even though he has been seeing them for several years. The receptionist had to ask me for my lens prescription, I'm not sure why she couldn't just look it up in my file? Originally our prescriptions were able to be sent to us via email, but when called, they told us they could no longer send them. Then when they did give us them in person, they were the wrong prescriptions. I tried several sets of trial lenses and none of them worked, plus I had to call to find out if they were in yet. Nobody ever contacted me. It took over a month to get my prescriptions readjusted. I was first seen in April of 2025, and didn't get a correct prescription update until June of 2025. I've tried to go there in person twice when they were supposed to be open, and they had closed earlier than indicated on their door and on their website. My trial contacts took over 3 weeks to come in and I had to call to find out they were in. In October of 2025 I received a bill for my visits back in April. I'm not sure why they didn't bill them for Insurance when I was seen the first time. Clearly the organization needs a stronger team. I recently called Lowell Eye Care several weeks before my CostCo optical appointment. I requested to have my records sent to Costco since I would be changing my optometrist. My files were never sent over after being requested. I will no longer be Lowell Eye Care.

Very disappointed with their service and treatment of a long time patient. It had been a few years…read moresince her exam due to aging and illness. I was the driver for this elderly woman, who is also in a wheelchair. In addition, I recently had shoulder surgery so operating with one arm, the other in a large sling. We arrived 9 minutes late, for an early morning appt, there were no other people in the waiting room, not even one. She simply said Doctor can't fit you in today he's very busy. You are 10 minutes late. At first I thought she was joking, due to that fact that we were the only ones in the waiting room. But she said no, you must reschedule. Absolutely ZERO compassion for this woman or what it takes to get to her to appointments. I apologized for being late, and asked if she could please try to fit her in. No. We will not be going back to this office and I would NOT recommend them.

Absolute worst place. Verna at the front desk is crazy rude. She is easily overwhelmed. Given her…read morejob duties she probably shouldn't be working there. Deb the "office manager" laughed at me over the phone while I was trying to understand the cost break down of my visit. Finally worked out my costs and reduced it to what is should have been given their lack of disclosure at the time of service. This place does not value your time. I was brought back to the room and waited then brought back to the waiting room again to get bumped by another patient. Finally seen then told to return another day to check my numbers again. I work full time and have other things in my life that for me to schedule another appointment is out of the question. Just get it all done at once.

I had been having huge problems with the "big box" eyeglass stores. A friend suggested I try…read moreWoodbridge in Grandville. She gave me the receptionist/optician's name.(Natalie) I got up my nerve and gave them a call. They couldn't have been nicer. Dr. Woodbridge is very personable and a sweetheart. I got a real, comprehensive exam. She has adorable kids. My eyes are good, but they have changed since the exam at the "other" place. They take my insurance, which is great! I like to wear vintage cateye frames from the 50s. Wasn't a problem. Natalie got it all measured up and sent out. She is very knowledgeable about vintage frames. They do seem to have a nice frame selection. Vicki was very pleasant too. I was concerned at first that Grandville was a drive, but definitely worth it. It's right downtown and easy to find. I guess what I really like is, this is old school service and courtesy. You aren't treated like "a-take-a-number-piece-of-meat." Definitely will be going back and telling everyone I know.

Just had my first appt and really enjoyed this office and it's staff!…read more The receptionist, ( both of them) were professional and kind. They had already checked on my insurance coverage, which takes a load off our minds right away. The optometrist, was amazing, and friendly! I could tell when I walked in people feel comfortable and cared for there. She took a full hour with me and explained different procedures with me, such as cataracts, contacts, bi- focals, eyelid correction& answered all my questions! Coming from a background where my brother Dr Dale Van Dyke, was always our family optometrist! I had moved back to Grandville and he was retired, so I tried the fast paced eye care places,like RX OPTICAL, etc...only to find rushed , and assembly line care. It was difficult to get answers and the followup I needed. I will follow up on this, later this year. Thank you WOODBRIDGE for being in Grandville! One more plus, my hearing ctr and there is a chiropractor ALL in the same building. I LOVE IT! L J Antonides

Wonderful experience! From the moment I walked in and was greeted by friendly staff, through…read moregetting my glasses fitted, I was well cared for. All testing and exams were explained to me in a way I could easily understand. I left feeling confident in knowing about the health of my eyes. They are great people who are also really good at what they do.

After waiting 3 weeks for my appointment the day before my appointment I received a phone call…read moreletting me know they haven't acceaccepted my insurance in over a year. Strangely they verified my insurance when I made the appointment three weeks earlier.

I decided to give Sight a try after finding it next to impossible to get an appointment with my…read moreformer eye doctor. I'm glad I did. I am a squeamish patient, and the doctor here knew just how to handle my issues. I hate getting my eyes dilated, and when she did it, it was no problem at all! They have a nice selection of frames to choose from as well. And they answer the phone and respond to any issues quickly and professionally. I have been a patient here for a couple of years and have gotten two pairs of eyeglasses here. Highly recommend them.

A chic, modern boutique with wonderful customer service! The appointment was thorough,…read moreprofessional, and friendly. I felt heard and understood. Many cute frames that are fully covered by most insurance plans, as well as higher end frames.