My husband came here after having a stroke. Absolutely everyone on the staff was knowledgeable,…read moreprofessional, and caring. I spent a couple of weeks in a hospital in Georgia, and the care here is a hundred times better. I can't say enough about the doctors, nurses, and even the food service workers. I would absolutely come here again.

Cape Canaveral Hospital was built to take care of NASA's space workers during the Mercury program…read morein 1962. It has been expanded over the years to 150 beds and has grown with the community. The environmentalists refused to allow expansion because filling in the one foot deep water around the hospital would affect the sea grass that the manatees eat (despite the fact that the manatees cannot swim in one foot of water). A new and smaller hospital is currently being built on Merritt Island. CCH has a nickname of "Cape Catastrophe". The hospital has an uneven reputation. As a former RN clinical supervisor and acting hospital administrator for a 400-bed hospital in Massachusetts, I have some experience regarding hospitals. I have also worked in an Emergency Trauma Center. The CCH building is old, as are several hospitals in the Boston area. But, old CAN be clean and serviceable. The key to any hospital is the staff and how they are managed, trained, and treated. There are some less than desirable MD's and nursing staff while the great majority do a good job and are professional. However, it is always the bad experiences that stick out. Some basic issues are that most staff have their badges turned so you cannot see their ID, photo or name. Most wear scrubs so you cannot tell the difference between the janitorial staff and medical staff or what they are supposed to be doing there. Most staff do not introduce themselves or tell the patient why they are there or what they will be doing. That is one of the first things students are supposed to learn. The staff is very casual in attitude and do not display the usual expected professionalism in manner, attention to their uniforms, or equipment. I was in the ER with a client as a patient advocate. The patient had continuous uncontrolled bleeding from a procedure two weeks earlier. After a cursory exam and some tests, the staff shrugged their shoulders and said IDK why there is bleeding. "We called her treating doctor who did the procedure and she said to make an appointment in 6 weeks". The patient was sent home only to go the ER at Holmes Regional Medical Center in Melbourne 25 miles away a day later. She was admitted. The nursing care has been good and professional. However, the hospital does not have a regular urologist that works with the hospital and the MD called in privately does not take Health First insurance. At least she is being treated. It is sad that a patient needs a professional advocate to navigate the local healthcare system for basic care. Florida has moved up in its statewide healthcare rating from 48th out of 50 to 42nd beating out Alabama, Mississippi, and Louisiana. That rating is an average that includes the award-winning Mayo Clinic, UF medical school, Advent Health, Shands, Tampa General, Cleveland Clinic, and Baptist Health Hospitals. Central Brevard on the mainland lost Rockledge Regional Hospital due to raw sewerage backup, bat guano from 10,000 bats living inside the building, and other issues so residents must choose between traveling a distance to CCH or Holmes. Ask questions. It is about YOUR life. You are entitled to the information if you are a patient, medical surrogate or professional advocate. Be polite and persistent to get the information you need to make a truly informed decision. The best action is to remain healthy.

They're nice and check in was easy. Took some time to do the paperwork and no one was waiting so it…read morewas around 30 minutes total to see the tech and the Dr. My situation perhaps could have waited to see my primary care Dr because my insurance is out of state and the walk in fee is $189 payable upfront with everything else charged on top. I posted the fees. It's clean there and I suppose if you don't need an emergency room and can't wait to see your primary care and they take your insurance it's a reasonable choice. Parking is out front for the clinic.

Worst service yet... I Took my wife to cocoa beach medfast…read moreto be seen today. We have been to medfast in Merritt island and Titusville many times with good results. I have to say that the staff working here in cocoa beach are very inexperienced and not able to even keep track of the people in their rooms. After getting to the examination room and getting her vitals we sat there for 2 hours without anyone else coming to see us or check on us. When I got up and opened the door and walked out the staff looked at me in astonishment. They had obviously forgotten about us. Nothing against the younger generation but this group definitely need some adult supervision

There is nothing urgent about it. They had one front desk person checking in, the male was very…read moreslow. Once in appt it was fine. PA stated prescription could be filled there and to go to front desk. When I went to front desk I was told to get back on line. Waiting another 20 minutes to get meds that took 30 seconds.

Schedule a physical .... Which the website allowed me to do. Arrived early just to be told that the…read moreprovider could not do it. I was not given any prior notice of this fact and no document was provided when I requested a written statement of the verbal statement.

As a holder of a CDL-A license, I'm required to get a D.O.T. physical every other year in order to…read moremaintain my over the road, interstate license. This was coming due by August 1st so I called about a week prior to schedule my physical. I arrived for my appointment on July 31st - arriving about 10 minutes early knowing that I would need to fill out paperwork regarding my medical history. I was greeted by the professional office employee and she gave me the appropriate paperwork. I had barely gotten halfway through with my paperwork when I was called in to the back. I was weighed, blood pressure taken, vision tested (chart), and had to give a urine sample. I then returned to the examination room where I had time to finish my medical background paperwork. Patricia Philbrick, APRN, came in with her stethoscope and checked my lungs (deep breaths), peripheral vision, color test, reflexes, and hearing. She was very professional and thorough. She signed off on my Medical Examiner's Certificate Card including her State License number and National Registry number. I have to carry this card with me whenever I operate a Semi Truck. Once home I uploaded a photo copy of my new card and updated my status online with the Florida Division of Motor Vehicles (easy peasy). I found everyone here friendly, professional, and efficient. I had a very good experience and so I'm going with 5 stars.

Yesterday was my birthday, and it also happened to be a Saturday. What genuinely surprised me was…read morereceiving a birthday greeting text from my doctor's clinic. I did not expect this at all, because in the past, the clinic did not even have basic technical support such as automated appointment reminder messages. This small detail may seem minor, but to me it clearly reflects progress. It shows that the clinic is continuously improving its technical infrastructure and patient management system, rather than remaining stagnant. These kinds of behind-the-scenes improvements are not immediately visible, but they make a real difference in long-term patient experience. This is exactly the kind of progress I appreciate and hope to see in a medical clinic--steady improvements in systems, communication, and overall support, not just one-time good service.

Lack of customer service. They have no problem leaving you in the exam room for hoursread more

Sadly, I called to find out where I could obtain local Covid testing as this is my PCP office, but…read morewas told by Regina that she had no idea and no interest in finding that information for me. So in the midst of a pandemic the office staff has NO IDEA where to find this information for their clients, not very comforting. Thank goodness for Google Search, in my search there are noted 3 sites less than 0.25 miles from their office!! I am seriously changing PCP offices and would not recommend this office for anything other than a minor issue. It is Unacceptable to me that this information is not pertinent to this office. I really like Dr. Paul she is a kind woman, but perhaps needs to improve the practice!