This place is great, the staff are excellent and the facility is clean. I've been coming here for a…read morewhile now whenever I need a checkup and it's been great every single time. I'm glad to drive a bit further if it means I get quality care and opinions. Military friendly as well.

Their "online appointment" system is atrocious and you lose your place in line because it won't…read morework without taking a photo of your license with your phone - even when you're standing in the office. There is no way to bypass it. I filled out the paperwork by hand even though I lost my place in line. On top of that, their website says they have an X-ray. THEY DO NOT HAVE AN X-RAY! The guy who came out of the "MANAGER" office said "well, you can come back on *maybe* Tuesday and someone can do it?" IT'S SUNDAY. So apparently they have a machine, but no one to reliably run it (or read the images)?! This place is all window dressing and no substance. Then he had the gaul to tell me "good luck finding urgent care with X-ray." I will be going to TriHealth Priority Care in the morning where I know with 100% certainty they have a functional X-ray and TriHealth physicians to read them. I'm not waiting until "maybe Tuesday" to get x-rays. They shouldn't advertise that they have an x-ray if they don't. And of course his answer to that was "well we can give you medication." I don't want medication. I want answers as to whether I should wrap and "R.I.C.E." it or have it set by a physician. If you have an injury that you think even MIGHT need X-rays, go somewhere else. Not worth the time, aggravation or (actual) pain. The "Manager" speaks very little English and is difficult to understand. He said I wouldn't lose my place in line and failed to tell me about the no-xray until AFTER I filled everything out. Call before you go somewhere, and drive right by this place. Not worth your time or the aggravation.

I was hoping because I had scheduled an appointment online that I would be in and out . That is not…read morethe case! What use it to make an appointment online then come sit in a room for over 2 30 minutes? I'm not happy about this at all and I did the right thing because I have to go to work . I'm truly upset that I came here . I will say this the lady at the front desk and the one who took my blood pressure were very nice ladies. Don't waste your time and go somewhere else!

After my doctor attempted to flush my ear, failed, and told me to do so at home, I wound up with an…read moreurgent care situation and possible ruptured eardrum. As you can call ahead for wait time, which is a great feature, this Liberty location had the least expected wait time,at about 45 minutes. When we got there, were pleasantly surprised to see it was nearly empty. The location looks brand new and was very clean. A screen in the waiting room showed patients in front of you and estimated wait time. Ours turned out to be much shorter than expected, maybe 15 minutes. Our doctor was excellent, taking the time to explain what had likely happened, as well as the workings of the ear and a plan of treatment. She took as much time as we wanted and answered all questions. I would definitely recommend this location.

It's always uncomfortable for me to go to an urgent care I am unfamiliar with…read more I needed to go to an urgent care after rolling my ankle and I felt completely comfortable. The service was quick and efficient. The doctors were very attentive. I had to get X-Rays and their team was able to get it done quickly and effectively so I could get back to the rest of my day. The facility is nice and clean. I would recommend this urgent care.

I had a sinus infection, was about to go on a trip, and I needed to get antibiotics to clear it up…read more I went to Ross urgent care, went through the registration process pretty quickly, and I asked specifically if they took my insurance, and they assured me they were in network. It wasn't too long of a wait, and a physicians assistant came in, looked at me quickly, listened to what I said, and wrote me a prescription for an antibiotic. I had paid a $90 co-pay. Not long after, I started getting bills for $165.85 for the office visit, and $93 for the physician assistant's 10 minutes of time, and the prescription he wrote. I called Tri Health, explained the situation, and told them it seemed to me that there must have been a mistake in the billing. The lady told me I might be right, and that I should call the physicians assistant and ask them if they made a mistake. I assured them that I would not do that, because I came to their facility, and they should be able to bill me correctly. She said she would check with her manager, and see if there was anything they could do. The next month, the exact same bill showed up again. I called today, and a tri-health employee told me that though it doesn't sound fair, that's the way they do their billing at urgent care, and that is indeed what I owe. I have not visited many urgent care facilities, but it seems to me that there should be one bill for the visit, and these really do seem like exorbitant prices for a quick visit like that. The location is very handy, the place is nice, but I believe this billing system is a rip off.I did not even see an MD.

I cannot say enough good things about this facility, and specifically Dr. Huang and phlebotomist…read moreBob. The front desk is courteous and helpful. I will say they are better in person. Sometimes on the phone they seem to be rushing, but when you are in front of them, they take such good care. Dr. Huang is absolutely worth the 30 minute drive from my home. He is focused, answers questions and concerns with compassion and clarity, and asks good follow up questions so you don't leave feeling like you have missed something. It's awesome. Bob, hands down, is a treasure. Every single time I have needed an immunization, flu shot, or blood drawn, this man has been positive, caring, and gentle. He practices painless precision and as someone who would rather eat glass than get a needle in my arm, I can say he has never been impatient or whoopsied and caused pain. He just gets in. Plus, with his beard, he looks a little like Santa. It is a wonderful practice with good people. If you are looking for a PCP, I cannot recommend them higher.

Wow! Amazing patient care from the time I called to make my appointment to the time I left…read more Highly recommend, Dr. Kelly Metz and staff if you need to be seen for Allergy and Sinus relief!!! I was recommended to Dr. Metz's office for consultation and allergy testing, I was quickly scheduled. I was immediately greeted when I walked into the office by the receptionist and she efficiently double checked my information and I only had to update one form for them (excellent!). I was called back within 5 minutes, basically enough time to fill out the form - seriously :-) !! My nurse was super nice and explained everything that was going to take place for my appointment. Dr. Metz came in and spent a significant amount of time with me going over my history and finding out what kind of problems I was having. She then explained what the allergy testing would consist of. My nurse came back in, and again took the time to explain the testing and asked if I had any questions before we began. The actual testing was quick and painless, there are no needles involved - it's just a skin scratch now - bonus- I suppose! After all that, Dr. Metz came back in and again, spent another significant amount of time with me going over the results and a plan of action. I never once felt rushed or that they did not have time for me. It really feels like they cater to their patients. I am so happy, I definitely recommend Dr. Metz and her staff if you are having any kind of allergy, sinus or asthma problems! They so totally rock!

Don't bother with this urgent care if you need X-rays. Their website says they have one, but they…read moredo not.

Was able to check in and fill out paperwork online to save a spot in line. It didn't even matter…read morethough bc I was able to seen super quickly. Very clean, bright office with friendly staff. The woman who saw me was quick but effective. Will be returning again if I get sick.

I have had three colonoscopies over the years all performed by Dr Allan Peck. I got an…read moreappointment quickly and all the staff were super friendly, professional and efficient. Arrived at 7:30am for a 8:30am procedure and I was walking out the door with my wife by 9am. I couldn't be more pleased with the care I received by Dr Peck and his staff. Top notch medical team.

I needed a referral from my Mercy PCP for this visit and this is where it was sent. I had visited…read morethis location two years prior for a possible explanation of GI symptoms that had resolved. My current symptoms were urgent to me and I could not get an appt elsewhere soon. I saw Dr Tadiparthi who opened up more appts. I wanted a female who could help me with GI symptoms overlapping my history of pelvic adhesions and pelvic floor disorder. I had quite a journey in the past as a senior getting help with pelvic issues. Seems Dr Tadiparthi had her mind made up before entering the room that there was no GI issue. I tried to explain how pelvic adhesions affected the bowels, but she didn't seem to care. Not GI, just being honest, she said. She tried to push prescription for an expensive med through Mark Cuban pharmacy. I declined, said I don't like prescription meds in general, but especially for guesswork. She said not to seek out medical care if I dont want to take medications. She is listed as women's health provider, but did not seem to care about my female health. I said I am seeing UroGyn soon, too. No response. I will continue on my journey to better health and quality of life.

Staff is always so great! They really do care so much. Dr Ron never fails to really listen what is…read moregoing on to get you back on your feet again

The staff is extremely rude unprofessional, and do not care about the patients at all they bill you…read moreinaccurately and are probably the most rude nursing staff I've ever met in my entire life. I would trust a 1700s Dr before going back to these people.

My daughter went in for surgery today. The staff was absolutely amazing (with an exemption of the…read morewoman at check-in/intake). The nurses were fabulous making sure my husband, myself, and our daughter was comfortable. They genuinely tried to keep our daughter as happy as possible. The doctor was informative and very friendly, making sure we understood everything and was comfortable with what was happening. The anesthesiologist was also caring and made sure we understood the procedure prefectly. Really, I cannot think of anything else they could have done to make us more comfortable. As for everything else, the building was very clean. The cafeteria was spotless. Prices were better than I've seen in other hospitals. Construction was going on but it was well hidden (when it was able to be hidden). Parking was way easier than it is at Children's on Burnet and Liberty was no where near as busy as Burnet seems to be. Unfortunately it was about 35 miles each way so we can make this our emergency hospital but for everything else I would make the trip. Excellent, excellent hospital for the kids.

My son required sutures so I called the Urgent Care to ensure they could handle it. The said they…read moredid. He received 3 sutures which still left a gap in the laceration site, resulting in significant scarring. Afterwards received the Urgent Care bill for over $2400. This pricing does not reflect an Urgent Care visit at all. Spoke with representatives of Children's who replied with "Well we aren't cheap".